I am a repeat customer because of the professional service that I received.
Deborah Riley Jackson
Customer Reviews for Langes Auto Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Back was fine.few leaves. When I got in to start noticed mats slightly wet in area but dirty, like used & not chkd before next renter( me). Mats could have been cleaned better I feel. Sent photo of mar that am. Overall was fine. Thank you.
Christine HelminiakI picked up the truck at 10:00 am on 03/16/24 and returned it at 12:45pm on the same day. The office was closed although posted hours indicated they were open until 6:00pm. Self return process through the app did not work so I was unable to complete the self return. Another customer returning a truck had the same problem.
Paul Cygnor.
Mike NEISWANDERThe truck was parked much to close to the next vehicle which made it hard to open drivers door to enter. Nothing to do with the location but the online check in process was horrible. Took way too long, both app and website kept freezing. So many hoops to jump through, all of which could be done with much ease at reservation rather than rental time. I’ll think long and hard about using UHaul again.
John HinkleDid the return process on my phone and still got charged an additional 20 dollars.
jason cowellDropped the truck off after hours in the parking lot.
John RandolphThe moving help was terrible and ended up charging us extra, which I had to pay through Venmo.
Lisa A RobertsonThey did charge and extra 2 gal of gas it’s hard to determine exactly how much fuel to put in when the vehicle it’s not full. We returned it exactly the way it was when we picked it up. We took photos.
Ryan BradleyWasn’t sure where to put my key when returning. U-Haul provided no direction other than showing me a picture of a U-Haul drop box, which I couldn’t find at this location. But I just threw it in the lockbox I got the key from. All in all quick and easy.
Andrew VascikGreat process.
Janna HomerMake app better. Plan extra time when needing to use app for pic up and return 20 minutes easy for pictures required to move through screens. Challenges when cold and dark. Please mark key drop more clearly. Put info in app it is on door of business.Truck was unlocked when I picked up but secured when dropped off.
Kathleen MccarthyNo problems, associate was helpful and informative.
Donald FloryRented a small "box truck" for a couple of hours to move a few pieces of furniture. Conveniently located and very reasonable cost. My second time using them. Will definitely go to them in the future when needed.
Paul La PortaGet an app that works, make check in easier, do not charge a "convenience fee" for checking in when it is not possible to do on your website. Enable the personnel on site to refund erroneous charges. Make the key dropoff obvious not a hide and seek exercise.
Kevin EllisHaving trucks that actually work well. And having the equipment that you picked out on the website there when you pick up the truck.
Kaitlyn StillionThe only issue was the cab smelled horrible and not sure if the pics were good as we returned it after dark. Also, we parked it in the same place we picked it up .
Amy ThomeTook 40 minutes to get truck. On hold for 30 minutes. Website app is horrible. People were nice when finally able to speak with someone. Advertise $19.99 but best to advertise $49. Is what it is and got couch moved but will use someone else from now on. Again people were nice - app is crap.
Barbra CookI arrived on time and no one was there. I had called earlier to confirm. But no one answered my call. So I called customer service. And they told me that I had to use the online Share program. What a f***in' waste of time. I spent time answering all their questions and taking pictures of myself, my drivers license. Then I had to provide an emergency contact. Then n alternative contact that was different from my emergency contact! And then after all this, it kicked me out. And I had to start all over. I WILL NEVER USE UHAUL AGAIN!
Richard WagnerThe truck had not been swept. Leaves etc. in box. I also could not figure out how to adjust the mirrors.
RAYMOND SUDHEIMERThe lock on the back of the truck would not open.
Aimee GilleyReturn process with app didn’t work. Had to call customer service.
Patti Vhated the on line check-in. I thought that you would give me a separate location to load the pictures for the inside of the cab and the box. The location and equipment was good.
Ruby FiferGet your UHaul app working.
Jaime NavarreteExcellent job checking us in and explaining everything to us and returning the truck was easy and the gentleman was very polite and helpful
Mark ErdmanNothing, great experience!
Lisa JaworkGood experience.
Donald Floryall services were excellent.
Scott SmithLanges’s was great, but I had a long, difficult, frustrating time the day before trying to go through the U-Haul app. I finally gave up on the app and went to Langes’s the next day, where I received fine help, picked up our rental, used it, and turned in a short amount of time. Langes’s was convenient and very helpful!!!
John BennettI was very pleased with the way I was treated and informed.
Robert BurlewI picked up the trailer an hour and a half early, I was charged for a full extra day. I returned the trailer at 11am 6 hours early. They did not even mention I would be charged another day, it just showed up.
Adam BucknerFreckles was great!
Cristina SchneiderLange's was great-- friendly. Answered all of my questions. Easy access. Answered the phone when I called!
ann teneyckNo improvements necessary based on our rental. The location was excellent: easy to get in and out, knowledgeable and friendly staff, easy check in and out and the truck we rented was in excellent condition.
MARK FRAZIERFix the lighter plugs and the windshield it needs to be replaced and I almost got pulled over for the broken windshield seems like the place I rented it from does not care that the windshield is broken
Brad StonerI have rented many vehicles and trailers over the years. This was the best!!
terrence horriganI put in gas and tank was 1/4 full. When I left. They charged me for 2 gallons. That’s unfair. Won’t rent u haul again
Pam BlewettThis location offers a 24 hr key drop off for your convenience. I got hit with a $20 "after hours" fee...even though I turned the truck in 2 days early. There was no warning of this fee..had no heads up as to their hours, or I would have been there before, or dropped it back the next day. Also not sure what this fee was for, as all I got was an emailed receipt regardless.
Cindy WurgessIt was a crack in the window when we got it and then we couldn't check out but that was U-Haul's fault, not Lange's fault.
Kevin BrinerNothing, everything was Great !!!
Ruth ColeProfessional and made the experience Wiery free.
charles tisonThe people running the business were great. But when we stopped to pick up the 24/7 reservation we had made, we were there for over an hour. The person who we contacted when the app wouldn't work was very patient and helpful. But your app really sucks. I'll never use it again.
Al VanHornI was satisfied with the service.
Chester StrawinskiFinish with one customer before moving on to the next. I rented a trailer and first to pick up while 5 others showed up after. I had to wait over 30 minutes for the guy to take pictures of it before I could leave because he decided to check everyone else out first. Infuriating.
Jason SandsCharged me for a dolly I didn’t use. The zip tie was already broken when I picked the truck up and it was clearly never looked at the last time it was checked in. The vehicle did not look anything like the pictures and they should be updated to reflect the damage on it.
Jonathan RethornTruck and parking area was covered in snow and not ready for pick up. Transmission slipping on truck
Rachel BrunnerI spent 22 minutes trying to check in when the rental was complete. Your website said I had no open reservation. Very frustrating. I see I was charged $22.51 additional this morning, also very frustrating. Called the place I rented, he can’t help. Feel a bit ripped off.
PAM STEELEExcellent service
Leslie Simon De MontfortEverything was great but the stupid app check out. I did not appreciate having to take photos of every damn angle and stand in a dark parking lot all alone at 10 PM in freezing cold and 30mph winds was ridiculous. Clearly the dealer can check everything in the morning!!!
Anna CarpenterThe after hours return is a complete failure. To many requirements. I actually went through the entire process and uploaded all required pictures. I was still charged a $20 service fee. Ridiculous.
Scott Peluso