Customer Reviews for Langes Auto Care
(U-Haul Neighborhood Dealer)

602 reviews

825 Ford St   Maumee, OH 43537

(419) 482-6063

Hours

  • Mon–Fri
    8 am–5:30 pm
  • Saturday
    9:30 am–12:30 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(419) 482-6063

825 Ford St
Maumee, OH 43537

Services at this Location:

Hours

  • Mon–Fri
    8 am–5:30 pm
  • Saturday
    9:30 am–12:30 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Tashia B. 
Rating:
5.0

Everything was great but the stupid app check out. I did not appreciate having to take photos of every damn angle and stand in a dark parking lot all alone at 10 PM in freezing cold and 30mph winds was ridiculous. Clearly the dealer can check everything in the morning!!!

Anna C. 
Rating:
1.0

The after hours return is a complete failure. To many requirements. I actually went through the entire process and uploaded all required pictures. I was still charged a $20 service fee. Ridiculous.

Scott P. 
Rating:
3.0

Customer did not leave a comment.

James M. 
Rating:
4.0

Customer did not leave a comment.

Victor E. 
Rating:
4.0

I had fully reserved this truck online the weekend prior to picking it up, including adding my VISA card #, and my husbands driver's license pics. We even got an email confirmation! Easy peasy, as told, it should have saved time at the p/u location. WRONG. Not only did we have to "fill out" the whole form again per the person at the computer, we had to give our VISA # again AND try to upload the DL pics again, which weren't working from our phones, so the affiliate had to use his phone to get the pics! Crazy waste of time and resources. I won't bother online again - FAILURE. That said, the man was nice even when we were getting "heated", and the truck worked fine.

James B. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
4.0

I am being over charged by nearly $300 from what my reservation said the charge would be. So am hoping that gets corrected or I will not be going through Uhaul again.

Amy G. 
Rating:
3.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

The Service was spot on I didn't have a problem at all.

Allen D. 
Rating:
5.0

Customer did not leave a comment.

doug K. 
Rating:
3.0

Customer did not leave a comment.

Briana H. 
Rating:
3.0

Truck was clean and nice but i lost an hour of rental time due to all the steps and having to repeat them over and over. app was slow loading due to volume of usage. Needs to be more user friendly and have quicker process.

Thomas T. 
Rating:
4.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
1.0

I had an absolutely bad experience with Uhaul. There is a uhaul a block from my house so I reserved a truck and tow Dolly from that location, uhaul changed it to a location 20min away, no biggie, but it was Langes auto care, they don't even open until 10am but my pick up time was scheduled for 9:30am so the guy had to come in early to accommodate me which he was not happy about because he let it be known that he wasn't even supposed to be there. He was rude and of no help at all to any questions and concerns I had. I was told when I reserved the uhaul that I had the option to load it and return for the tow Dolly after it was loaded, and he was not having it! So I had to leave there drive to the uhaul by my house, they let me leave the tow Dolly there until I loaded it, but upon returning to get it, I was told I couldn't get ANY help with it or how to even use it!! They only thing they could do was guid me on how to drive my car up onto it for a $50 fee!! Mind you I just paid $1,200 for the truck and Dolly!! I can not believe that they can just rent a tow Dolly without ANY help on even knowing how to use it! I had to call family to come help me! Also the tail light was out and the straps were completely stuck, the finder was damaged and cracked it didn't look safe and they said there was nothing they could do! So I then started my journey across several states to my destination. The tow Dolly experience was awful, ended up a two day trip instead of 1. I can say the actual truck was pretty much brand new. But the tow Dolly definitely needed replaced. Upon arrival at my destination uhaul, they literally said it was by gods grace I made it with that tow Dolly. I would not recommend using Uhaul at all from Langes auto care or on South Detroit, complete bad experience, and no help from anyone!

Mallissa L. 
Rating:
3.0

The online app didn't work had to call she rushed me before I could get the info I needed .. eventually figured it out . They didn't have the dolly o asked for had to drag one all the way from out back . Returning it was easy .

Katherine H. 
Rating:
3.0

Customer did not leave a comment.

Stephanie C. 
Rating:
5.0

Very professional, very kind, get you in and out very efficiently.

Lonnie L. 
Rating:
5.0

Customer did not leave a comment.

james L. 
Rating:
5.0

No issues - thanks

Chuck S. 
Rating:
4.0

Customer did not leave a comment.

BRETT B. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Randy P. 
Rating:
5.0

I personally like this location because it was small and not big like other uhaul stores. Easy pick up and drop off.

charnell N. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Needed a panel van on fairly short notice, and Lange's Auto Care was able to provide me with a U-Haul vehicle. Quick and efficient check-out and return. Will definitely go to them in the future.

Paul L. 
Rating:
4.0

Customer did not leave a comment.

Keith J. 
Rating:
4.0

Customer did not leave a comment.

Fabricio P. 
Rating:
3.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Diane M. 
Rating:
4.0

Customer did not leave a comment.

Tim S. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Did not drop off the AT. Uhaul sent a flatbed truck to pick it up

Lisa H. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Kurt K. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Great help and service. Family owned business and they are super helpful both over the phone and in person.

Derek S. 
Rating:
4.0

They didn't have moving blankets which I had reserved… moving is stressful enough without having to add single unknown sux.

Greg F. 
Rating:
4.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

The gentleman at Lanes was very courteous and friendly. I was in and out in a short amount of time, and the rental was a breeze.

Patrick B. 
Rating:
5.0

This location was easy to find and really quick to drop off U haul.

Joanne L. 
Rating:
5.0

Customer did not leave a comment.

Miguel M. 
Rating:
5.0

My only problem was I think I overpaid. When I left FLTony the agent worked with me for the best price option. Because I was picking it up on a weekend, the five day rental made sense. I was not thinking when I picked up the truck in Maumee.on a Monday, I should have had the 19.95 per day plus milage option explained to me. i think I would have save $300!

Howard C. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Jason N. 
Rating:
5.0

Customer did not leave a comment.

Lori K. 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
5.0

Customer did not leave a comment.

Gerald H. 
Rating:
2.0

Rent and paid with a trolley and blankets, none were on the truck when I needed badly the trolley, so am not satisfied

bertrand G. 
Rating:
5.0

EXCELLENT SERVICE AND EXPERIENCE

Judy Z. 
Rating:
5.0

Customer did not leave a comment.

Blain W. 
Rating:
5.0

Everything was perfect , very simple to rent from uhaul.

TODD N. 
Rating:
5.0

Customer did not leave a comment.

EO O. 
Rating:
4.0

Customer did not leave a comment.

Thad B. 
Rating:
5.0

The vehicle was loud and old sounded like it was on its last legs. Also for the price I paid and then to do the after hours check out where I become an unpaid employee of U-Haul not really a fan of it.

Adam H. 
Rating:
4.0

I have no suggestions for improvement because I felt that the service that I received was very good and the person who took care of my needs was very pleasant and courteous. I wouldn't hesitate in using their services if needed again.

Matthew I. 
Rating:
5.0

No issues - good experience - will use again

Charles S. 
Rating:
5.0

Very fast process. I have used this location before and the Langes are very professional and friendly.

David V. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Very easy rental experience.

Steven W. 
Rating:
3.0

Maybe not leave the gas tank almost empty.

Tyler W. 
Rating:
5.0

The location and equipment was fantastic. The rental cost was great, but $1 a mile seems a little excessive for a 5 hour rental.

Jim M. 
Rating:
5.0

I got into the truck and it was very clean. When I returned the truck there was some muddy footprints on the floor from me climbing in and out of the truck. When checking in the AP asked if it was clean enough to give to the next family. I said no. I had no idea I was on the hook for $25. I would have wiped the floor down if that was the case. Taking it from there, the truck had crumbs and a fingernail clipping in the coin cup. I hope the guy before me got charged the $25 cleaning fee as well. I felt that someone should wipe the floors, windows, and hard surfaces down before passing the truck on. You need to be more specific about your hidden $39 all day rental claim that ends up being $150. Still a fair price but it sure feels like a "bait and switch" program.

HENRY S. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
1.0

Rented a car dolly and got charged twice then company refused to refund for over 30 days.

AMANDA H. 
Rating:
4.0

Clean the truck after each rental

Maher S. 
Rating:
5.0

Customer did not leave a comment.

Daniel V. 
Rating:
5.0

Customer did not leave a comment.

TERESA S. 
Rating:
5.0

Customer did not leave a comment.

PAUL L. 
Rating:
5.0

It was all great

CHRISTOPHER C. 
Rating:
5.0

It is a friendly and very reliable service.

FEDOR N. 
Rating:
5.0

Customer did not leave a comment.

G C. 
Rating:
3.0

Customer did not leave a comment.

Randy S. 
Rating:
5.0

Customer did not leave a comment.

TERESA S. 
Rating:
5.0

Step up into the truck is way to high! It needs a running board!

WILLIAM J. 
Rating:
3.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Everything was perfect. I will definitely be renting from this location from now on. Thank You for your service kind sir.

ROJENE M. 
Rating:
5.0

Can't think of anything.

JANE MARGARET H. 
Rating:
5.0

Good to go

WILLIAM H. 
Rating:
5.0

Great experience! Thank you for your help. You guys truly are amazing! Have never had one bad experience!

JOSEPH N. 
Rating:
5.0

Customer did not leave a comment.

Stacie A. 
Rating:
5.0

The owner has operated this location for a very long time and was a pleasure to interact with. He was friendly, helpful and very reasonable. I would certainly bring my vehicles there for service as well as any furture Uhall rental needs. Thank you.

Du N. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Customer did not leave a comment.

GEORGE M. 
Rating:
5.0

This location was great. No improvements needed

MATTHEW RAY M. 
Rating:
5.0

U-Haul is the only one that charges mileage and for that reason alone I wouldn't come back.

KEVIN B. 
Rating:
3.0

It took forever to check in. There is minimal cell signal

Miranda G. 
Rating:
4.0

Customer did not leave a comment.

Nicolas S. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA M. 
Rating:
3.0

The app sucked. It shouldn't take 40 minutes to get the truck with the app. Why wouldn't you call and verify the contacts BEFORE I go to get the truck?

Jeffrey N. 
Rating:
5.0

I found the after hour return process somewhat cumbersome. My phone went dead and I wasn't able to finish the process.

BARBARA K. 
Rating:
5.0

I have no issues with Langes Auto Care. The issue I have is with Shamrock in Bowling Green, Ohio. I got a call 5 minutes prior to picking the trailer up stating they did not have it there and I was not going to get it unless I drove to Maumee. very disappointed to say the least. Langes did a great job.

JASON D. 
Rating:
4.0

Customer did not leave a comment.

Jason G. 
Rating:
3.0

When returning the truck I was never told where to put the keys as well.

Joshua S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

ANGELA B. 
Rating:
5.0

Your process for doing this using a mobile device is very challenging. I would never use your mobile process again.

Eric W. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top