Customer Reviews for Lanning Automotive & Tire

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Lanning Automotive & Tire

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Mitchel S.
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Don't let people place orders after hours if the location can't support after-hours pickup.

SCOTT W.
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Customer did not leave a comment.

JOSEPH J.
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JOAN M.
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Went to pick up our rental truck and your computer system was down had to sit and wait. When we went out to get our truck we couldn't get the back door open it was broken. Had to go back inside and get another truck. Becky at your site was very helpful. We did receive a call early this morning that there was debris in the truck then needs to be cleaned out My husband went down only to find out that there was about 18 pieces of little dirt and one piece of paper. Was not happy with that situation. That is something that took 2 minutes not even to sweep out and there was going to be a $25 charge we didn't go down and do it okay sound good

James B.
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Need to update their hours on the uhaul site. Site said they had hours on Saturday, sign on the office says they are closed on Saturday.

MARK S.
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Their rude. The Check in and out process (including after hours drop off) with Uhaul depending on the customers phone to make the process happen??? Navigation on the web site is not easy.

CHRISTY S.
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Customer did not leave a comment.

joesh S.
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Ernest S.
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great place and the Lady was great to work with.

Darin D.
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very nice and quick

Jeri B.
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Customer did not leave a comment.

Karen Z.
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Phone drop off application is a nightmare. Ended up going to drop off site three times to avoid extra charges Even texted and called. Was successful in not incurring more drop related charges. Nothing bad about location but all about the poor app which made a holiday drop off a bad and unneeded headache

Mary H.
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Alexandria J.
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LINDA C.
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COLLEEN K.
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SHARON T.
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Jasmohan K.
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Glen H.
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steve C.
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Great. Fast, friendly service.

JOYCE S.
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Wilbert H.
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The quote was 0.29 a mile, but my BILL came back as 0.69 a mile. Always take pictures of your on line quote and reservations.

Leslie C.
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Requested vehicle was not available when i arrived and had to get a van instead of a truck i had reserved online

DENISE W.
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Customer did not leave a comment.

LOUIS D.
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Returned the truck in more or less the same condition it was in... folded the blankets so I won't be charged the cleaning fee. However I was STILL CHARGED the cleaning fee since apparently there were still "debris" left. But I did leave the truck in the same condition I received it, and we were not told whatsoever at the counter that we have to leave the cargo area spic-and-span clean (i.e., cleaner than I received it). The location claimed that they needed to clean the truck which is ludicrous since there was nothing on it except the occasional dust and dirt. Needless to say I am not recommending anyone to use this location and would also file a formal complaint to the BBB.

CHARLES P.
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I still haven't recieved my deposit back that they charged me even though I used I credit card

Sam R.
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I did not get the trailer I ordered the guy was very rude and told me to “take it or leave it”. The other trailers were not allowed to leave the town.

VIRGINIA B.
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Customer did not leave a comment.

ANTHONY K.
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Charged for gas after we put gas in it. Over charged 32 dollars

BRITTANY M.
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Customer did not leave a comment.

Trouble W.
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The lady knew I dropped off as they were leaving and told me I had to use the app or call 800 number neither option worked. They checked me in next morning but charged me for 2 periods. I will never rent from this location again and probably won't rent from Uhaul again. Terrible experience!

Sue F.
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Train a second person so do not have to wait to pick up a reserved trailer.

MATTHEW W.
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Quick, honest and easy.

David C.
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Customer did not leave a comment.

RICHARD R.
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Verify amount of final bill including mileage and condition before customer leaves upon returning vehicle

CHRIS N.
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Good service and equipment. Very friendly staff.

BOBBY R.
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Customer did not leave a comment.

MICHAEL F.
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DENNIS R.
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KELSI S.
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They were rude when I picked the van up and they rushed me out of there.

Doug L.
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Customer did not leave a comment.

Jack F.
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This is a good, cooperative U-Haul provider. We have no concerns with either service or equipment. However, the basic corporate assumption that all customers are digitally inclined, have a computer, or use an I-phone is wrong and difficult to work around.

Christopher B.
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Cab was dirty with an empty water bottle on the floor, ashes and crumbs in the cup holder, mud on the ramp and the truck leaked in Mom's Attic.

Jack F.
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Try not to rely on all customers having an I-phone or computer to be able to effect a timely return of rentals.

Dave B.
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Customer did not leave a comment.

Joseph F.
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Brian S.
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Johnny B.
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Everything was rather easy...

Joseph M.
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Glen H.
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Fast pickup, smooth rental and drop off.

Sherrie C.
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Keep doing what you're doing! I love using U-haul!!!!

Madison P.
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They were friendly so it was a better experience than Pendleton but our stuff was still soaked. We spent our first night on the carpet with towels as blankets.

Christopher A.
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Customer did not leave a comment.

Joseph M.
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Great service .

Caden M.
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Friendly service and in and out no problem

Stephen A.
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Customer did not leave a comment.

David K.
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Crystal was very helpful in my rental experience

Frances S.
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They was awesome had and issue with my hook up power and they was great about it we took care of it and went with the flow and brought it back.

LINDSAY H.
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Customer did not leave a comment.

Christina O.
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Robert F.
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Ken G.
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Anna H.
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Harry W.
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Location was closed. It was roomy so finding a place to leave the trailer was easy. I had to use your mobile app to complete the turn in. Once again I had to disconnect the 6'X12' heavy trailer by myself. I am sure this is above the lifting limit allowed by OSHA.

Craig A.
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Jason H.
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Juan J.
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Carolyn T.
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I needed the truck longer than I planned. Lanning's worked to move some things around to make it work for me. Really appreciated their help.

Beth G.
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Customer did not leave a comment.

Terrence G.
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Sybil S.
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john P.
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Ian E.
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N/A

Joe H.
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Takes too long to sign in and sign out. Quoted $20 on pick up. Told only $10 on drop off then billed $20. Price was good but staff unsure of how to quote price. Apparently a problem with the system at the time.

Ian J.
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Wasnt what i was thought it was 19.95 turned into 115$ after taxes insurance...wouldve been nice if it were 40$ to 50$ ...4hrs ....but somtimes you have to bite the bullet.....

Dave K.
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We have tried calling and no response. This receipt is incorrect. We did not drive 350 miles.

jawaski C.
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Cust Serv Rep was very nice and humble very helpful

Corinne H.
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Very nice and helpful and was a great experience.

David K.
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The person I worked with at the location was very helpful even through a couple of complications. I would use this location again

Henry F.
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Great service.

Chris L.
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We have rented a truck 2 weeks in a row first week a 75 dollar hold was put on our card and no one seemed to know why. Second one a total of 150 was put on hold on our card again no one can seem to tell us where our money is or why itnis being held

David O.
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Customer did not leave a comment.

Lawrence D.
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Tim W.
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Reece R.
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This was not the original location of my reservation. I was re routed as my reserved trailer was rented out to a walk in prior to me arriving.

Mike P.
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The service man was great!

Donald D.
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Customer did not leave a comment.

Kipp B.
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Friendly staff

Sean K.
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it went very well

David A H.
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They gave me a phone number and that man opened a complaint ticket that got me st least for real 50. back

ROSE T.
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Customer did not leave a comment.

Hannah D.
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Customer did not leave a comment.

kristi M.
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Debbie W.
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Not charge for an extra day when returning equipment after hours since I raced to get there and they close at 5pm which is ridiculous and I returned it at 6m!

James P.
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Customer did not leave a comment.

Heath B.
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Customer did not leave a comment.

Charles E.
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My customer service rep. Sandy was very helpful. Would go back there again. Very pleasant experience.

Tena R.
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the location had a very scary sign posted with a photo of a gun that said the establishment supported and encouraged customers to carry concealed weapons. I found the sign disturbing. I dint feel safe there.

Tasha J.
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Door was broken the truck drove like it was Manuel and the service was rude and not sure what they was doing I had 3 different people so it took over a hour to get the truck they never came to the truck to check it and I'm not happy at all and will tell all my friends an family to go some place else because it was that bad and I'm not a complainer

Evelyn S.
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They were very helpful even when I could not get there to pick up the trailer and even allowed me to get the bigger trailer. I am very well pleased.

No reviews have been submitted for this location.

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