Customer Reviews for Lantana Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Lantana Self Storage

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lawrence w. on

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Maybe follow up with calls and emails... to date no one responded to me as of October 1 Dear uhaul, I had a confirmation set up for Friday September 29 received confirmation info to pick up at Boynton beach center. When I arrived at Boynton beach location they did not have my confirmation in the system and were very unhelpful as what they could provide. I looked up 1800 number for uhaul and was transferred several times for over 2 hours while I explained I needed a truck tonight since I had to move that night and had movers waiting which were already paid. I asked to speak to a manager they would not transfer me, they said Joshua won't pick up. What kind of call center doesn't allow you to speak to a manager? That is not okay or justifiable. They customer service agent then stated o I see that your confirmation is tonight and I said I know so Where is the truck? She proceeded to say it was at lantana location which would close in 5 min. I asked can you contact that location for me to let them know I can drive there? She stated she would not and would not provide the manager name at location. After requesting speak to manager again she hung up. I called back 4xs more was transferred and hung up on. Please listen to all the recordings. Do to this I inquired mover cost and late move out fees. I picked up the truck next morning and they charged a different quote and over charged for a dolly I want this justified immediately. This is unacceptable and I should be refunded in full. I will be also writing a review based on this response. I can be contacted at 9548955197. Jessica Brazis Sent from my iPhone

Sharon R. on

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We had a big job to do this last weekend. We were notified last minute, ten pm on Friday night, and needed a truck the next morning, YIKES!!! I WENT ON LINE found this location 2 miles away from job site, booked on line, at llpm and picked up at 9am the next morning. The staff was very helpful and we were at the job site at 9:30, LESS than twelve hours after receiving the initial call for the job. We did the job and returned the truck, so yes, I am very happy, thank you!!!

Angel G. on

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It was closed just dropped off the contract and keys.

STEVENSON T. on

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Customer did not leave a comment.

David A. on

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The employee was a women and could not hook up the trailer. Had to do it myself with the help of another customer. Also would like to note the trailer lights did not work when it got dark except for turn signals and brake lights. Had to run 4 ways and caused me to get a hotel one extra night for $80 due to I could not stand the clickng of the 4 ways for more than two hours. Had to stop a scond night do to this problem. Not happy. I told the guy at the drop off point over the phone about the lights.

John C. on

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Idys J. on

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My recommendation is to " Keep the great customer service". Thanks to Tammy who did everything possible to make the rental process fast and effective. Very knowledgeable of the process and professional, I was treated very kindly, making me feel very confident of your company. Everything worked out perfectly.

Joseph C. on

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CAROL S. on

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Clean out the truck. I was unable to drop the key off; it wouldn’t fit in the slot designated for keys. I was not told that 6pm (my drop off time) was the branch closing time and I was a few minutes late from getting gas.

Nancy C. on

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Holly C. on

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John B. on

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only had one person working at this location and I thought it was poorly marked for returns. In fact there were no signs at all.

Jennifer S. on

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Andrew M. on

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Jorge B. on

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John A. on

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it is very good

Rhonda C. on

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Ryan D. on

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Quick service and friendly staff

claire b. on

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Very unprofessional

Joel W. on

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Check the mileage allowance. I wasn't given enough mileage to cover my trip from door to door. Then you figure you have to pick up the truck and drop it off and/or put gas in it. You'll pay more than what is advertised.

Carrie K. on

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Customer did not leave a comment.

Michael J. on

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Not very happy. I was charged 16 dollars for gas when I filled the tank up and left it where I got it. The truck was so old windows wouldn't stop rattling. Had trouble getting the ramp out. Definitely was not worth the money. Will use budget next time.

frank S. on

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Marcelo C. on

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Thanks

Carlos P. on

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Customer service was wonderful.

Allen D. on

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JAMES K. on

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Kenneth C. on

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The counter-person was very helpful to close out my truck return.

CHRISTINA B. on

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Worst experience and I rent frequently Over charged Rude customer service

Stephanie T. on

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Everything was awesome!!!

Sandy J. on

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People at that location were very rude. They don't customer's right.

SHARI a. on

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Had to service come out fix door so it could be closed.

Stacey C. on

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Customer did not leave a comment.

COLEEN W. on

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Everything was perfect

Miguel M. on

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Great experience. Staff was very helpful and informative.

Jean V. on

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i am not very thrilled at all due to over rediculous miles over charges can not be proven that's nonesense,never again done deal for me ....

Linda G. on

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everything worked out this time perfectly....I rented from here about 2 yrs ago and I had made a reservation online only to come in and find they didn't have my truck I reserved...very nice now that you have the $50 guarantee offer

stefan d. on

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Customer service is poor

Bruce C. on

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customer service was bad had hidden fees was not told about had to wait 45 minutes for reserved truck

Deanna W. on

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Mary M. on

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Maria S. on

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The gentleman that took care of us was super friendly and very polite

Lee G. on

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LUC L. on

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Amazing Customer service I had ever got!! The office management extremely friendly I lost my Gucci Glasses and in the truck and the manager Tammy gave me a call to inform me that she found them. My truck ran great the staff was very Professional. I WILL definitely rent from this location soon.

Jason H. on

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I own a moving company and rent from Uhaul often (normally from the branch at 1319 N Federal Hwy, Boynton Beach, FL 33435 who give us fantastic service. This morning I rented 2 26' trucks from the Lantana Self Storage location. As we check out the trucks the lady (manager) seemed disoriented and intoxicated. We left $150 cash deposits for both trucks per her request. Upon returning the 1st truck, the man told my employee that only 1 deposit of $150 was given and was obviously caught trying to steal the money. When I asked repeatedly to have him put on the phone, he refused to speak to me. I am assuming that this is because he realized that he was caught committing theft. He although we had returned the truck with the same gas and in the same condition, he refused to speak to me or close out the transaction. I have rented from all major providers for years and have never seen or heard of anything like this. I got his manager (the original woman) on the phone and she backed up that he didn't want to talk to me. When I asked if I needed to come in to settle the issue she started screaming at me and told me not to come in. I finally threatened to call the police for theft and she closed out the transaction and admitted that we had given $150 deposits on both trucks. This was the worst customer service experience I have ever had and the people representing your company attempted theft and literally refused to speak to me or close out the transaction. I hope that this feedback gets to the appropriate person and that some action is taken. I will continue to use Uhaul at the original location, but I will never use the Lantana Self Storage location again and will be very vocal about what happened today. I understand that you cannot control non-employees, but you should be aware that there people at the Lantana Self Storage who are under the influence of drugs/alcohol and were caught stealing money today. If you with to discuss this issue further I can be reached at 561-562-9971. Thank you, Jason Helms

Roy D. on

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Jessenia C. on

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Larry H. on

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Don't add a fuel charge saying it was not full when I added gas and had a receipt. Told him gauge was just below full when I took it out but close enough that I did not complain. It refilled to this same level and yet rep said he was putting it in as 15/16.

GERMAN B. on

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Jay R. on

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Elijah G. on

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