Customer Reviews for Lantana Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Lantana Self Storage

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frank S. on

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Marcelo C. on

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Thanks

Carlos P. on

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Customer service was wonderful.

Allen D. on

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JAMES K. on

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Kenneth C. on

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The counter-person was very helpful to close out my truck return.

CHRISTINA B. on

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Worst experience and I rent frequently Over charged Rude customer service

Stephanie T. on

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Everything was awesome!!!

Sandy J. on

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People at that location were very rude. They don't customer's right.

SHARI a. on

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Had to service come out fix door so it could be closed.

Stacey C. on

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COLEEN W. on

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Everything was perfect

Miguel M. on

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Great experience. Staff was very helpful and informative.

Jean V. on

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i am not very thrilled at all due to over rediculous miles over charges can not be proven that's nonesense,never again done deal for me ....

Linda G. on

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everything worked out this time perfectly....I rented from here about 2 yrs ago and I had made a reservation online only to come in and find they didn't have my truck I reserved...very nice now that you have the $50 guarantee offer

stefan d. on

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Customer service is poor

Bruce C. on

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customer service was bad had hidden fees was not told about had to wait 45 minutes for reserved truck

Deanna W. on

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Mary M. on

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Maria S. on

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The gentleman that took care of us was super friendly and very polite

Lee G. on

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LUC L. on

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Amazing Customer service I had ever got!! The office management extremely friendly I lost my Gucci Glasses and in the truck and the manager Tammy gave me a call to inform me that she found them. My truck ran great the staff was very Professional. I WILL definitely rent from this location soon.

Jason H. on

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I own a moving company and rent from Uhaul often (normally from the branch at 1319 N Federal Hwy, Boynton Beach, FL 33435 who give us fantastic service. This morning I rented 2 26' trucks from the Lantana Self Storage location. As we check out the trucks the lady (manager) seemed disoriented and intoxicated. We left $150 cash deposits for both trucks per her request. Upon returning the 1st truck, the man told my employee that only 1 deposit of $150 was given and was obviously caught trying to steal the money. When I asked repeatedly to have him put on the phone, he refused to speak to me. I am assuming that this is because he realized that he was caught committing theft. He although we had returned the truck with the same gas and in the same condition, he refused to speak to me or close out the transaction. I have rented from all major providers for years and have never seen or heard of anything like this. I got his manager (the original woman) on the phone and she backed up that he didn't want to talk to me. When I asked if I needed to come in to settle the issue she started screaming at me and told me not to come in. I finally threatened to call the police for theft and she closed out the transaction and admitted that we had given $150 deposits on both trucks. This was the worst customer service experience I have ever had and the people representing your company attempted theft and literally refused to speak to me or close out the transaction. I hope that this feedback gets to the appropriate person and that some action is taken. I will continue to use Uhaul at the original location, but I will never use the Lantana Self Storage location again and will be very vocal about what happened today. I understand that you cannot control non-employees, but you should be aware that there people at the Lantana Self Storage who are under the influence of drugs/alcohol and were caught stealing money today. If you with to discuss this issue further I can be reached at 561-562-9971. Thank you, Jason Helms

Roy D. on

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Jessenia C. on

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Larry H. on

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Don't add a fuel charge saying it was not full when I added gas and had a receipt. Told him gauge was just below full when I took it out but close enough that I did not complain. It refilled to this same level and yet rep said he was putting it in as 15/16.

GERMAN B. on

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Jay R. on

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Elijah G. on

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JEAN M. on

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Only thing I may say that limited access to the gate that not good until 10 PM at night. I think if I have my access code I should be allowed in anytime I want which is not a big deal

Michelle K. on

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When returning the truck during office hours no one was in the office and weren't for like 40 minutes. Called and no one answered and there was no bell or other way to call them.

lee g. on

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JENNIFER D. on

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The option to pay by another method when finished.

yesenia p. on

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JOhn K. on

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Nothing

JOSEPH W. on

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First truck was broke, the waited and hour and a half a second location to make a cash payment . The girls couldn't figure out how to take a simple cash payment because of errors in the system. If I ran my business like this I would be out of business.

David B. on

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Kim L. on

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JAMES H. on

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Eduardo S. on

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Excellent Customer Service and Great and Clean Store, i use Rental Trucks at least 4 times a year, but this location is the Best!!!!

Carlos C. on

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Alicia F. on

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Excellent customer service, prompt service. May want to check the engine. Or I guess starter on the truck. It gave me problems starting a couple of times.