Customer Reviews for Lantana Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Lantana Self Storage

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MIGUEL S. on

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Customer did not leave a comment.

James K. on

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joshua C. on

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Nothing , service was great and jorge provided a great customer service.

Kenneth W. on

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John S. on

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Slightly lower price would be nice.

margarat M. on

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Emilio G. on

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Although the location itself was not bad, the "Mechanical" condition of the truck was less than acceptable. Once the truck was at 60 mph it rattled uncontrollably, sign of the need to balance the front tires and when turning you could hear a definite problem, most likely a damaged CV Joint, in addition a tire alignment would also be in order, as the truck swayed making driving it an absolute horror.

Linda R. on

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Matthew N. on

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The truck ran very rough and was dirty. Not like the last customer didn't clean up after themselves, dirty like the truck seemed not well maintained by like it has never had a thorough cleaning

Monica V. on

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the boys who were attending were badly arranged, I also had a very bad experience as far as the collection of the miles, they could charge 18 miles more and with the excuse that they are correct and I have the photos that are wrong

Kelly D. on

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Michelle C. on

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The truck stalled a few times, otherwise everything was fine.

Rena W. on

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Nothing! Keep up the good work!

bill B. on

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Lisa H. on

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For not use the app 24/7. It doesn't work!

Davide S. on

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I was fortunate to get a truck large enough for my items but I’m disappointed that I was charged for equipment that I never received. Dollies and carts to be exact. And upon drop off there was a 2hr debacle trying to have the costs removed from my final bill. WHICH NEVER HAPPENED. additionally there was further frustrations with the drop off location being unattended whereby there was NO WAY to resolve the matter with. It was a high stress 3 hour experience just to drop off a truck. I was incredibly flabbergasted as to why your regional systems don’t or can’t adjust and correct errors that are internal and NO FAULT of your customer.

Rafael O. on

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My opinion you should provide a hand truck in the rental price.

Robert G. on

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Fast in and out on drop off. Very important.

Curtis C. on

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Dwayne P. on

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Got to this location to turn in the truck..no one there, even though signs says OPEN. Left a message on their ans machine and put keys and the contract in the dropbox. Notified 2 days latter that I return the truck late and was charged 1 extra days rental fee. NOT HAPPY

Gustavo A. on

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Seferino L. on

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At this store nothing.... excellent service

Danielle D. on

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Daniel O. on

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susan I. on

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Perfect experience. Thank you!

Marlene P. on

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Clifford M. on

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I returned my rental on Saturday evening instead of Sunday when due and was charged $57.87 for an extra day, when I call the location to inquire about the charge I was told that my card had been reimbursed for the extra day but I was charge $1.07 for and extra mile. After having been overcharged for usage to charge for one mile over was petty, I will be watching my account for the reimbursement.

Marilynn R. on

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I Reserved my Rental to pick up via 24/7 share. I was to use a location not open on Saturdays. I spoke with Christine at the pickup location. She informed me to download the Uhaul App which I did. She told me the pick up would be very simple. I guess she's never used the service because the pick up was not simple at all. I had to take a pictures of the front and back of my license, take a picture of myself and submit then once the agent received my request, I had to take a 2nd picture of the front and back of my license then the waiting approval took it seems 15 minutes then an agent called me all this time I am in front of a business not opened in a secluded area. Then after speaking to the agent I tried to process my payment I was given a choice to use the credit card on file or add a new card. I tried to use a new card the transaction never processed, now its 8:00 am I walked into a location now open to get assistance as soon as I walked in the store, the 24/7 app closed because it knew I was in the store. No 20 foot truck was available at this location, the location that had a truck available was a distance from my home which is why I reserved at the other location. They did not open until 9 am 2 hours after my original reservation. I need to get started early because the forecast was rain in the afternoon. Now my family was at my apartment waiting because I told everyone I was picking up the truck at 7am. When I finally arrived to pick up the truck even though it was obvious that I was upset about my experience the sales rep was trying to sell me additional services when she didn't have the appliance dolly & furniture dolly I reserved. I see today an additional 24.00+ due to the difference in mileage. This was my worse experience with Uhaul ever and I had to pay when I did everything I was told to do by your customer service reps. So unfair

Jasmine L. on

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Went to three locations to get a truck. Delayed my move for two hours. Ended up having to settle for a smaller truck. Unacceptable service

Simone T. on

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Be clear on how to return the truck. I was charged $25 cleaning fee fo not folding blankets. ?????????

Sandra A. on

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The miles entered in the system before renting out was incorrect with what was actually on the truck I did a 30 mile movie trip and they charged me for 250 miles

Charles B. on

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The truck I was using needs an alignment. It pulled to the right.

Kimberly E. on

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Customer did not leave a comment.