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Frances F
Customer Reviews for Lantana Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
As always, this is my favorite spot for u-Haul renting. I have rented from a bunch of different locations and none come close to this location.
TERESA CThe young lady who assisted me was very professional. She is a good-looking woman with a beautiful smile. My phone wasn’t able to connect to the camera, but she took the time to help me. She tried different solutions, and eventually I had to get a new phone. When I returned, she took care of everything for me. She speaks clearly and makes sure you understand every step.
PETER BThe staff on duty at the time were excellent!!!
CEDRIC MWas a little skeptical because of negative comments bit I received the opposite. Very quick and easy process with a polite employee at the desk as well as my return of the truck. No issues and went totally smooth. Would use again!!
DAVID WI had an amazing experience at Lantana Self Storage thanks to Mary! She was incredibly friendly, kind, and informative from start to finish. Mary took great care of me, answered all my questions, and made the whole process smooth and stress-free. Her excellent customer service truly made a difference — I couldn’t have asked for a better experience. Highly recommend!
Lucas NIt wasn’t so much this location, but it was the hassle of going to three different U-Haul to get the truck that we had reserved two blocks from our house! And sending me to a “U-Haul dealer“ that no longer dealt U-Haul‘s was my last straw with U-Haul
JILL FBest UHaul location I have ever used. I refuse to use a different location.
Solomon MKeep up the good work!
Andre JNo info at this time
ANGELA HOur repMary was courteous and helpful--no improvements needed there. Truck cab s small and difficult for tall eople like myself to enter and exit. A step assist to enter the truckk body wpould be helpful. Again, difficult to step up to high bumber and truck body.
MARVIN WCustomer service was rude! I would not rent from that location! They also did not send me a link to inspect the truck. When I went back in they told me “I can’t help you with that call U-Haul”
Carol CThe service was horrible. Even when I went over and beyond. It wasn't reciprocated the truck smelled horribly making it impossible to drive
JENNY DPay someone to clean the interior of the cab.
ALBERT PMary was great, excellent customer service!! Made it quick and easy to pick up and drop off.
DAWN PPrompt, courteous, professional service
MICHAEL BStaff was professional and efficient in providing services.
GEORGES SThe truck had a nauseating odor. 😔
BRENT IThe driver's cabin had a bad smell.
RONALD MThey are so great to work with I will always recommend this location to everyone I know.
EARL EExcellent location, well maintained, lots of inventory, clean "showroom", very friendly staff
DAVID GThe U-Haul system was down for 2 hours at the time of my rental, so I literally had a team of movers sitting and waiting at $200/hr and I couldn’t get the truck. Apparently there is a backup system at each location, but the woman at the counter swore they didn’t have that, which U-Haul said was BS. So I sat there for 2 hours trying to get my truck before I was finally able to get the online system to work, while the app itself wa down as well. When I called customer support to get a credit, they refused to give me one and I even had a CSR hang up on me when I was being nice. Go with Penske and don’t deal with this bs
Jeffrey SBug bomb ever use
Victor GStaff is very friendly and efficient.
PATRICK DEverything was great even the manager who helped me was nice.
SELINA AExcellent customer service! The office is also very clean and staff is friendly snd professional! I only use this location for rentals unless they absolutey do not t have a truck available that I need. But usually I will wait for a truck thru this location .
CHARLENE OMary provided excellent customer service and happily greeted us as we walked in the door. She was efficient and made sure that we had everything that we needed before leaving. We couldn’t have asked for better service and only wish that more companies took as much pride in treating their customers so well.
HJAMES SExcellent and courteous staff! Checked in online so took me less than 5 minutes to get the key 🔑 and I was on the road!
Jane AAsk beforehand to add authorized driver and less attitude.
CAPRECE XVery good experience like always That’s why I keep coming back
JOHN MHire new employees that work this location, the both of them were unwilling to help processing my online reservation. I will use a different rental service for my next truck rental
dennis aThey gave me a vehicle that just got dropped off without inspecting it. I drove a 15 miles radius in total but they charged me for 90 miles. Moreover, the vehicle they gave me didn’t have nearly enough air in the tire. And to make matters worse the lady that works there is very condescending and unprofessional.
Christella Mstaff was pleasant and helpful and well trained.
MARK SEverything was great! Wonderful customer service, good prices, and the box truck was well maintained and clean.
KATHLEEN TGreat customer service. Reservation was easy. Walk in, walk out and on the road was fast & efficient. Easy app to use and great text updates. The vehicle turn in was an extremely no hassle, no fuss pull up and hand over the keys process. UHAUL has got thus down to a science. Highly recommend them.
JOHN MThey were friendly and professional
MICKEY SNice people. Easy access
JOHN SGood
ISRAEL RUnfortunately for the purposes of this survey, I do not see room for improvement. From customer service, friendliness, cleanly location to a convenient location, this is by far the best uhaul location I have ever had the pleasure of doing business with.
SOLOMON MExcellent customer service!!
EARL EVery friendly and attentive STAFF
DAVID RVery good
WILLIAM TParking can be an issue
JOHN SThe worker name Mary was very professional, efficient and courteous. She made my Uhaul truck rental a nice experience.
Valdemir LThe ladies that were working were so nice and pleasant.
Rachelle CGood job .
JEAN-CLAUDE INo just wanted to say that .Latasha and Mary are outstanding employees. they were very informative and help me through the process. It was seamless.
JOSEPH PThis location is a great location, that’s my first time time to this location the lady our help me make me feel welcome
LORCHARD TVery nice and helpful
Sarah EIf all of life could be that easy and fair. Great location and staff !
ALEXANDER SExcellent location and great customer service from the ladies at the front office!
Heidi POnly thing I don’t like is that I had to travel farther way to get the truck than have two reps tell me that that will add extra mile on and didn’t until the third time calling
EDWARD GOur experience was great. Excellent customer service!
Leigh JI made a reservation for a 10’ when I got there to pick it up they told me they only had one truck but tire was flat so they told me I should go down the street and fill it up with air. Then when I came back to pick up my car, someone parked a U-Haul truck so close to my BMW that they scratched the passenger side door so no I won’t recommend these people and I won’t use them again.
Christine F10 foot uhaul Office staff very nice The truck was horrible they didn’t come out and explain anything to me The truck was a terrible ride very scary Kept pulling to the right coming to a stop truck Pulling to right and shaking didn’t think it was safe Wasn’t sure it could break Not a good experience Then charged me a very high price for gas because we were afraid to pull into gas station So overall not a great experience
Terry CIt's a very good system. Email and text.all your rental information 24/7 drop off
FRANK WA GREAT Experience 👍 thank you
VALENTINE Nuhaul vehicle itself was great. the manager and employee working that day 7/25 9:30 am documented the gas as full. then when they went to get the vehicle they told me it was one 7/8 full and they would revise the reservation to reflect that. unfortunately that was never done which I found out when I returned the vehicle. once I left facility and was on a 6 lane highway I looked at the gas tank and actually it was 1/2 full not 7/8 full. so I photographed it as soon as I safely could. upon returning the vehicle the manager argued with me and said it was my responsibly and I should have drove back to the uhaul place to fix this matter. So they didnt do their job correctly and it was my fault? I showed the photo proving there was only 1/2 a tank at pick up and they still charged me 50$ for gas and told me they were 3rd party and I needed to take it up with Uhaul. very rude esp for a manager. She said her name was Mary but I'm not quite sure . I just cannot recommend this to anyone as I feel like it was far from professional and handled in a way that was unacceptable. customer service rating poor. I did call Uhaul and they were so helpful and are helping me fight this charge.
NICOLE KNothing.
sharon cThank you!!
James KThe ladies that run the office are unbelievable how they run the location. You have 2 diamonds there .
Alan MJose took care of me and he was great! Excellent customer service and great rapport. My one complaint is that the truck that I rented had a roach infestation in the cab.
RYAN WI couldn’t think of anything
Harri MLatasha was excellent, great customer service!
Paulette SThe lady at the front was outstanding ! We were supposed to pick up at 6, but managed to get in a bit earlier. She was nice, explained everything, and helped a lot. I think UHaul needs to be more explicit in the GAS Policy, as I wouldn’t have known to refill the fuel up to where we got it. As you charge for mileage, it seems exorbitant to also require gas to be refilled. Luckily I spoke to the lady at the front and she let me know . Otherwise- flawless process, truck was great, easy online functionality, and I will use this service again and recommend to everyone!!
Ashley P