Customer Reviews for Lapeer Self Storage
(U-Haul Neighborhood Dealer)

234 reviews

500 Demille Rd   Lapeer, MI 48446

(810) 356-5165

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 5/15/2021: 12:00 pm - 5:00 pm
  • 5/29/2021: 9:00 am - 3:00 pm
  • 5/31/2021: Closed

Services at this Location:

Contact Us

(810) 356-5165

500 Demille Rd
Lapeer, MI 48446

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 5/15/2021: 12:00 pm - 5:00 pm
  • 5/29/2021: 9:00 am - 3:00 pm
  • 5/31/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Roger K. 
Rating:
3.0

Customer did not leave a comment.

Alan S. 
Rating:
5.0

Thought I ordered a truck with ramp First I ordered smaller trick.when I knew there wasn't a ramp. Changed to one with ramp But when I got to location to move, opened back door and no ramp. Disappointed .

Kim A. 
Rating:
3.0

Get a bigger lot

William M. 
Rating:
4.0

Customer did not leave a comment.

Ronald S. 
Rating:
5.0

Keep the rental cost the same from Howell, MI to Lapeer, MI a $59 cost increase.

Thomas T. 
Rating:
5.0

Customer did not leave a comment.

Jessica N. 
Rating:
5.0

No improvement needed at this location.

MICHAEL JAMES S. 
Rating:
5.0

Great doing business with.

ELIDA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONALD H. 
Rating:
4.0

Customer service person was excellent.

HOWARD JAMES D. 
Rating:
5.0

Customer did not leave a comment.

Ashley G. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

nothing, trevor is very helpful

SCOTT RUSSELL L. 
Rating:
4.0

Customer did not leave a comment.

DONALD D B. 
Rating:
4.0

Customer did not leave a comment.

Mark W. 
Rating:
3.0

Inform customers beforehand of what is required when picking up through a mobile device

Hannah B. 
Rating:
5.0

Customer did not leave a comment.

Derrek M. 
Rating:
5.0

Nice, friendly and welcoming... Very helpful and professional service. Thank you!!

Christopher F. 
Rating:
5.0

Customer did not leave a comment.

ALLEN LEE B. 
Rating:
4.0

The mileage never had an option to upload

Timothy M. 
Rating:
5.0

Staff was very professional

RANDY B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Adam L. 
Rating:
5.0

During a difficult time in my life, you helped me thru it. Now I have a new homenwith a new journey. Thank you!

SUE S.  |  Overall Experience 
Rating:
5.0

Manager on duty was professional.

SCOTT K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTONIO D.  |  Overall Experience 
Rating:
5.0

Ryan and Trevor are very knowledgeable, and offered suggestions for a successful move and storage afterwards. Definitely will recommend!

RICHARD PAUL S. 
Rating:
4.0

Customer did not leave a comment.

BLAKE C. 
Rating:
4.0

Customer did not leave a comment.

Loren G. 
Rating:
5.0

Great service Staff was very accomidating and promt on service.

Jeromerobert S. 
Rating:
5.0

When doing the verification, calls for approval show up as spam risk so people don't answer.

Justin R. 
Rating:
4.0

The technician was very helpful, professional, and polite. It was a good experience.

Didrik K. 
Rating:
3.0

Customer did not leave a comment.

Paul D. 
Rating:
4.0

Everything went as well as it could of in and out in 10 minutes

MICHAEL ANTHONY D. 
Rating:
1.0

Customer did not leave a comment.

KERRI L. 
Rating:
1.0

Rude rude rude

KERRI L. 
Rating:
1.0

We should never have been given this trailer as it was not road worthy.

Denise S. 
Rating:
3.0

Customer did not leave a comment.

Scott C. 
Rating:
4.0

Customer did not leave a comment.

Phyllis M. 
Rating:
5.0

Customer did not leave a comment.

brad L. 
Rating:
5.0

Person that handled us was very friendly and easy to work with.

GENE ALAN B. 
Rating:
4.0

Everything was good.

Mark H. 
Rating:
3.0

Confused on drop off protocol because I had trouble accessing the app. However once I spoke briefly with and employee and then someone on the phone they were able to assist me through the process of returning without the phone. Very helpful and pleased with experience

COURTNEY FAWN C. 
Rating:
3.0

The seal around the windshield was broken, got to stop and buy tape to fix it. We had to drive 10 hours in a very loud truck. It sounded as though a window was down doing 70 down the expressway. Radio has to be on highest volume to even start to hear it.

Tamara B. 
Rating:
5.0

Customer did not leave a comment.

Amanda G. 
Rating:
3.0

I would not recommend Uhaul.

VICKIE W. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
1.0

Did not give me the truck I requested. Did not include the Furniture Pads and Dolly I requested. The Truck they gave me was not in the lot and I had to choose a different one. This site is a shit show and returning this truck was impossible. I will NEVER use u-haul again, I'd rather pay extra for some other rental company.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

howard D. 
Rating:
5.0

Customer did not leave a comment.

Pam C. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Lance V. 
Rating:
5.0

The U-Haul app doesn't work, would be a powerful tool if it did.

James P. 
Rating:
5.0

Customer did not leave a comment.

LeAnn G. 
Rating:
5.0

Lock down hasps were all rusted and very hard to function . Probably have not been oiled in years . Very frustrating when working in bad weather .

Glen P. 
Rating:
5.0

Customer did not leave a comment.

Jaclyn W. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
3.0

Fix the 24/7 sharing app. I had to call to return the truck. The app crashed when I picked it up. When I returned it it would not let me put the return mileage in.

Jeremy M. 
Rating:
3.0

Was not happy that we were told to have the truck returned by 9 AM the 26th of March and we had to do a night time drop off because people were working, so it was dropped the night of the 25 and we were charged for an extra day?

TENA D. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Kaylee K. 
Rating:
5.0

Customer did not leave a comment.

Kathryn W. 
Rating:
5.0

I wanted to rent a van, but I couldn't because I don't have a credit card. Thanks.

Diana M. 
Rating:
5.0

Seat was a little uncomfortable. Needs to go back a little further.

Dwight H. 
Rating:
5.0

Nothing. Everything was great

Robert Z. 
Rating:
5.0

Excellent customer service

Kevin H. 
Rating:
5.0

Ryan was knowledgeable and very helpful with my needs. Ryan took the time to explain what would work best for me traveling 1300 miles to my new home. Ryan was pleasant and thoughtful..... Thank you Ryan.

ROBERT D. 
Rating:
5.0

Just keep doing what your doing, no complaints

Steven M. 
Rating:
5.0

It was great that they accommodated me and supplied a truck of a larger size for the same price. I was glad to have reserved it days in advance, otherwise it would have been an issue and unavailable.

Gretchen V. 
Rating:
5.0

Computer authorization issues on that day , but it all worked out ok.

Terry L. 
Rating:
5.0

Customer did not leave a comment.

Justin M. 
Rating:
2.0

How bout have someone there when you tell customers there will be so I don't have to waste time getting my money back

johnna L. 
Rating:
3.0

The check-out process was slow due to computer problems.

jay C. 
Rating:
4.0

Customer did not leave a comment.

dan S. 
Rating:
5.0

Customer did not leave a comment.

Greg G. 
Rating:
5.0

Lapeer location was excellent, once I got there! I was supposed to pick up the unit in Grand Blanc but the 2 units they had were broke, so I had to drive 50 miles extra round trip to pickup and return a unit. Not to mention the extra time it took.

Thomaslynn B. 
Rating:
4.0

Customer did not leave a comment.

Stuart E. 
Rating:
5.0

Customer did not leave a comment.

Scott T. 
Rating:
3.0

Customer did not leave a comment.

Michaelfred S. 
Rating:
5.0

The dispatcher was very friendly and professional.

howard D. 
Rating:
5.0

I forgot to mention that the tires are well worn and need to be replaced. Having a Commercial Drivers License (CDL-A) and in my opinion, these car transports should be equipped with electric brakes on one of the axles. By not having electric brakes puts more braking effort on the tow vehicle especially in an emergency braking situation.

Michael P. 
Rating:
5.0

All aspects were outstanding.

John E. 
Rating:
5.0

The staff was excellent and very knowledgeable and courteous and I learned something new that I never knew before. I have rented the car transport several times before and I never knew that there was a wide model available and I was concerned because the particular vehicle that I needed to transport had large factory oversized tires and it fit perfectly so now I know when I need to get it again I need to specify that I need the wide model if I'm going to tow that vehicle again.

Michael P. 
Rating:
5.0

We have rented a few times at this location and each person has been helpful.

Chandlerrichard S. 
Rating:
5.0

Customer did not leave a comment.

Timothy C. 
Rating:
5.0

Friendly, fast service

Craighoward C. 
Rating:
5.0

Everything was good

Jaron M.  |  Reservation 
Rating:
3.0

Drop off service was a breeze

bonnie T. 
Rating:
5.0

Customer did not leave a comment.

bruce T. 
Rating:
5.0

People were polite.we rented a car dolly. The right light had some light bulbs burnt out but functioning and legal. The rachet straps were hard to work needed lube. We had to change drop off location 3 times it was no hassle i would do it again. I lubricated the ratchets before i returned it because that's the way my parents raised me!

STEPHEN S. 
Rating:
5.0

The option to rent on a Sunday with needing to get the code for key box took us over a half an hour. We had to reload all the information we had put in when requesting the uhaul

Marsha O. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
3.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

Alexis H. 
Rating:
3.0

The entrance to the place is very small and I was blocking the entrance/exit to other vehicles. There also isn't much room to maneuver backing trailers. Nobody came out to assist with unhooking trailer.

Mark D. 
Rating:
5.0

Very pleasant people and experience over all.

Terry L. 
Rating:
5.0

Customer did not leave a comment.

Harold F. 
Rating:
4.0

Customer did not leave a comment.

Heidi W. 
Rating:
5.0

Went smooth.

TROY B.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Don M. 
Rating:
5.0

I have absolutely nothing negative to say about the rental experience! The young lady that worked with me to accommodate my schedule was a pleasure to work with.

Doug R. 
Rating:
5.0

Customer did not leave a comment.

barbara B. 
Rating:
5.0

Customer did not leave a comment.

sarah H. 
Rating:
5.0

Customer did not leave a comment.

Craig S. 
Rating:
5.0

Waked in asked for a 15' truck, one way out of Denver, on my fly date. 2min. I had forms, receipt, maps, all set with an email info. and web site. I finished my drive, gassed up the truck, dropped it off after hours with keys in the drop box, (never got paper work from denver) the next day went in picked up my return paper work and was finished, with uhaul..........

Mike H. 
Rating:
4.0

Customer did not leave a comment.

Scarlet C. 
Rating:
5.0

Customer did not leave a comment.

GERALD H. 
Rating:
4.0

There was an issue with my assigned unit being taken by another person who took the wrong unit. This issue was corrected the next day, but it was an inconvenience as I had to store items elsewhere.

Gregory k.  |  Reservation 
Rating:
1.0

I reserved a 10 x 10 unit online. When I got there to move in they did not have the unit I reserved. They also could not find record of the transaction in their system.

MELISSA L.  |  Reservation 
No reviews have been submitted for this location.

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