Customer did not leave a comment.ISAAC S.
Customer Reviews for Lappins LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
As soon as I put the vehicle in gear, I realized that something was wrong with it. I called the employee right over and told him it wasn't running properly. He assured me it was fine. I drove it home and loaded it up early the next morning. Before I was even a mile away from my apartment, it broke down. I waited two hours for a tow truck and was told no other Uhauls were available anywhere near me. The tow truck towed the Uhaul to the storage unit where I was putting my belongings, but because no other truck was available I wasn't able to make a second trip to get the other half of my belongings. I ended up hiring two guys with a pickup truck on the Next Door app and they made a couple of trips. I paid them $200. The man at the Uhaul site assured me that he would contact Uhaul about a refund. But I was emailed a receipt for the full amount. I called customer service and someone emailed me that they would give me a $30 gift certificate! That is completely unacceptable for a truck that broke down and that a replacement truck wasn't available., so I had to make expensive alternative arrangements. You can improve by making this right and refunding the amount paid for a Uhaul for 23 hours to make a COMPLETE move.MEGHAN M.
We were unable to rent a trailer in person and had to do so online. Which was rather a pain on my phone with terrible internet service in their building. Otherwise, the employees were top notch! Would highly recommend this location and workers!Robert R.
Customer did not leave a comment.JOHN S.
Customer did not leave a comment.MAXWELL C.
U Haul keep changing locations to pickup. It is too hard to follow it.Youa Bee L.
Customer did not leave a comment.SEAN M.
Customer did not leave a comment.SETH S.
Customer did not leave a comment.Scott S.
Customer did not leave a comment.Jessica Kallberg J.
Customer did not leave a comment.Steven B.
Great customer serviceâ€¦. Showed up 1/2 before they were open â€¦ door was open and I was helped in the rain to get the trailer hitches to my truck. Drop off was similar experience as staff was very friendly and accommodating.MICHAEL J.
Customer did not leave a comment.KEISHA B.
Customer did not leave a comment.Andrew M.
Customer did not leave a comment.Amy K.
Customer did not leave a comment.Douglas M.