Customer Reviews for Larry Councils Garage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Larry Councils Garage

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Michelle A. on

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Katrina B. on

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Billy W. on

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The place I rented the truck from was great no problem there. I will not be recommending uhaul in general. I was charged double the rate I was quoted. I reserved the trailer for 10 hours and was quoted 41 dollars and some change. 6 hours into my rental I received a text from uhaul saying the trailer needed to be returned by 8pm. 4 hours short of what it was reserved for. The following day I was debited an additional 41 dollars and some change on top of what I had already paid. Not happy or satisfied with uhaul at all.

Valorie P. on

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I paid over $70 for the use of your truck for 1hour I understand the $19.99 for the use of the truck but I only went less than 50 miles and I feel like the mileage rates are outrageously high

Richard L. on

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Carol W. on

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Rhonda M. on

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Che-Okee T. on

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Larry Councils Garage was very helpful in selecting the size truck I needed and helped me thru the process which was very easy. I highly recommend this location. The best and friendliest Customer Service.

colleen H. on

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lamont W. on

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Nice size truck for my needs.

Vincent B. on

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The Uhaul was infested with roaches. My husband had to bomb the truck with Rid A bug before we could place our furniture in the truck. Customer serv6 was not polite about it nor did he try to assist with the issue. I will be reaching out and taking this as far as I can. What a terrible experience.

Yvonne K. on

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Was a pleasure

eleyse G. on

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Ronald E. on

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Nothing..Larry was GREAT!!!!!!

Thomas F. on

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Steve W. on

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CASSANDRA P. on

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Ron B. on

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Travis C. on

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Christopher S. on

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Susan H. on

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Terrance W. on

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Arthur M. on

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Lester W. on

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Marilyn M. on

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I gave my credit card. He put the charges on my bank account. Where it locked it up. Then it went through my lgfcu account the 1st and it's still pending on my Discover card! Double charging is illegal..

alexander H. on

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good customer service

douglas K. on

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Tell Larry Council to replace that one guitar string. He let me play it while he hooked up. And he fixed my Envoy trailing lights at no charge. We were strangers at first but friends now

maxine R. on

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charles C. on

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I have the gentleman at this u haul is a fantastic indivdual

Gray M. on

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Amber B. on

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glynnis G. on

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Larry was extremely helpful. Uhaul changed my pickup location to a location that was further away. Larry went above and beyond to ensure the truck was at his location to accommodate my needs. Excellent customer service.

olanda D. on

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Thanks

guy L. on

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Nothing at all Mr.Council is awesome to deal with.

Virginia W. on

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Todd C. on

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ray T. on

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Cortessa M. on

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He never checked the gas and over charged me and I paid for equipment I didn’t use I will never use this place again

ruth B. on

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joe R. on

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Marilyn C. on

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william P. on

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Virginia C. on

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The paperwork was all wrong which caused me to spend over an hour on the phone trying to get to the bottom of the problem and get it straightened out after a long weekend of moving. The truck we were given was not the vehicle identified in the paperwork!

George C. on

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Donnie D. on

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Anthony P. on

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Brenda L. on

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lecia D. on

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Everything was great!

Robert H. on

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george L. on

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inez S. on

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katherine B. on

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Thomas C. on

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The interior floor was extremely dirty.. What does environmental fee represent?

audrey R. on

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Melissa B. on

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clara W. on

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larry was super

Irene W. on

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Brenda D. on

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I thought the service at this location was awesome. The gentleman really made my day. I was having "one of those days", but he was so patient and kind. After leaving there my day got so much better.

Thomas C. on

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Refer to the earlier comment.

marvin H. on

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jennifer L. on

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john L. on

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When I originally reserved the truck I asked for Sat. 1/19 for about 4 hours. I wife picked up the truck at 0923 and was told because you double booked we had to have it back by 11 am so we where very rushed, also we found later that whomever cleans you trucks uses Armoral which makes your plastic steps like ice with no warning. So climbing into the truck I slipped and found out 2 days later I have a small crack on my left tibia, I see an ortho dr. Feb 1st. when returning the truck at 1045 am so as to make your deadline I told Mr. Council my slip and he stated he warned you the company about armoral but you seemed not to listen. Now my wife used our debit card to pay for the truck, so you took $100 and upon return the entire bill was $56.18 thus you owe us $43.82 Since you seem to be a very poor customer service I would not recommend your U-Haul company tto anyone.

martha B. on

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robert V. on

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Good experience!

cyndi W. on

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Have the reserved location call to confirm with the customer instead of the customer calling to confirm. I left 2 voicemails with the reserved location and never spoke with anyone. I called the 800 # to have a backup just in case.

shirley B. on

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shirley B. on

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Joshua S. on

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William H. on

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Friendly and helpful staff.

jeffery L. on

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Yvonne J. on

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stewart R. on

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Get diesel engines and cruise control

Tony B. on

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U-Haul is to high when you travel out of town. No free miles is ridiculous.

jimmy H. on

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Good experience and friendly service.

alice S. on

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erick C. on

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willie W. on

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Everything was fine as it was

richard T. on

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Roy C. on

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brenda R. on

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jamal S. on

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carrie T. on

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billy L. on

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nancy P. on

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Have a better understanding of returning the rental earlier to save money. But this place has always been pretty helpful and knowledgeable.

tony T. on

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Truck was not completely full of gas when picked up.Tony Toler

joe R. on

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jimmy E. on

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Brianna T. on

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I would like to thank the two men at the "Morrow Ga" location. Their service was exceptional. They hooked up my car to the dolly, and gave advice on driving the uhaul as well as answered my vast amounts of questions.

doug C. on

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danita M. on

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This was our first rental but won’t be the last from Mr Council.

rodney B. on

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Happy with everything all went well !

William B. on

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murrray E. on

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wesley C. on

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Douglas J. on

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george L. on

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maeana J. on

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Larry is an amazing credit to U Haul. I have used his services several times and without fail he comes through especially when things are falling apart. Today's rental service was a prime example. High praises for U Haul when Larry Council is at the helm.

brenda R. on

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Everything was fine .

billy L. on

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Very friendly and helpful.

russell O. on

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Very helpful and friendly service