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TIMOTHY O
Customer Reviews for Larry J Gibson Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We picked up the truck Friday by mobile app and the brakes were grinding metal on metal. We had to wait for the facility to open the next day to get a new one and were then told we could have an extra day at no charge but they charged us anyway and I had to spend even more time calling to get that corrected. Horrible experience. Won’t rent from here again.
Andrew HThe owner was nice and friendly, but the truck was not cleaned when I picked it up. It had blood stained seats and spilled coffee all over the middle seat and console of seat. I had to request they come wipe the seat before I drove off. They only used a wet towel. I had to buy clorox wipes to clean the interior of the truck. Also, there was obliviously some type of mechanical issues with the truck. It would not accelerate above 55MPH. If I tried to push it to that, it would start shaking really bad. There were times that my foot be on the brake and it would continue to roll. Because of the acceleration issue, a trip that would have been 16-18hrs was stretched out to almost double.
Sharvette BWe’ve used this location several times. The equipment is always ready and clean. The staff is friendly and efficient. Your app is always a challenge.
Leigh AGreat staff to work with, always has trucks available and convenient.
TAMI SVery thankful for the friendly service and the efficiency of the process.
JAYME KThe staff at the Greenfield, IN location portrayed great customer service. I will be a repeat customer.
Jesse SVery efficient and great experience. I won't hesitate to be back the next time I need a truck or trailer. Jim New Palestine, Indiana
JAMES RThe transmission was slipping and brakes were grinding!
Angie EI dropped off on the weekend and didn’t get to meet the owner. His place was orderly and organized.
RODNEY MThanks for making my drop off wonderful. And thanks for being just who you should be when you're running a business
TONYA WExcellent customer service.new equipment well maintained.
JOSIAH RTom provided great service was really helpful. Highly recommend this location.
EDWARD MNothing negative to say I received nice customer service
Julius MThis was the smoothest, easiest transaction that took just minutes. I did the pre-check-in online. But Larry and please forgive me, I cannot remember his name but was so pleasant. It was a great experience.
Jackie WVery pleasant to deal with. Someone met me there an hour before the store opened so I could rent my trailer and get out of town early. Much appreciated!
LANCE BThe best help in renting I have ever experienced! I will always refer this location. Easy to pick up and a pleasure to drive well maintained vehicle and equipments. Thank you Larry for your help!
Melinda BAlways helpful and professional.
JOSHUA AGreat location!
LARRY Sservice was great, people wer nice and our van was new. Much appreciated.
CHRISTOPHER BIt’s always a pleasure to work with Larry!
BRENT WNo hassle. Friendly and accommodating..
JOEL Tthe owner of the u haul location was super disrespectful
Jasmine BNo Improvement needed. Staff was kind and helpful. We did not wait long to get into our rental once we arrived and all terms were explained well. Great location to rent from.
Jillian RGive them a decent trailer that didn’t have a rusted pull-up door and latch and had decent tires. Had a blowout on tire within 100 miles.
Charles FEverything was easy peasy, no issues!
Andrew CLarry was a pleasure to work with, had the enclosed trailer I reserved ready for pickup when I got there and pickup/drop off was simple and easy.
Daniel BLarry and his team are always great.
ALAN GThomas was great! Very friendly staff
TAMI STom was great and there as needed
jay eI can’t think of a thing you could do to improve the service at this location
BOB LI called the 800 #and was told where I could go to pick up my Cargo van. It was closed but I called the owner and he walked me through the process. It was extremely nice of him Mr. Larry Jamenson to assist me after hrs..
Wanda BI love this location. Owner is friendly, knowledgeable, personable, helpful, accommodating and wonderful to work with. U-Haul support is absolutely stupid and incompetent.
KRISTYN BVery fair and nice people
Yorell SLarry and his team where very professional and equipment in good working condition.
Dale GI can't say personel had left early I returned truck way ahead of time clean with gas and still have not received my refund also they do not mention in whole prosses they don't inform you of the extra 100 deposit whether cash or card good thing to know incase your on your last dime
SASCHA CThere was water inside the cab on the driver side. When I picked it up. Also the next day there was water inside the truck itself. It got on our mattress.
BILLY CThey had just moved so they could find anything to help me out.
TODD KI cleaned it and was charged for cleanup. I would never use again
CHARLES SQuick hookup and got me going very quickly.
Mark M