Customer did not leave a comment.Joe V.
Customer Reviews for Larry J Gibson Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
larry is always accommodating and a pleasure to work withCLIFFORD B.
Customer did not leave a comment.Sam W.
Very good location to rent from. Larry went above and beyond.Wayne A.
I reserved a truck for 10am and did not receive the truck till around 1:30pm.Marshall G.
went smooth, rented for 24 hrs but returned under 6. quick and easy. got the job doneNicholas S.
Easy pick up and drop off!Dallas M.
With short notice on my part, my need was filled and I was on my way. ThanksPhilip P.
We had a great experience. No improvement needed. We rented a cargo van to move out of a very full 4x18 storage shed. The cargo van was larger than we expected. It only took 2 trips.Deborah C.
Customer did not leave a comment.JoEtta S.
Customer did not leave a comment.Todd Y.
Customer did not leave a comment.jeff R.
Larry was awesome great jobChris W.
Larry was professional and friendly. Our original location (Muncie) failed to keep our original pick up time and we were so thankful that Larry took the time to meet us early so that our move could proceed as planned. Thank you so much!!Steven A.
Customer did not leave a comment.Bradford S.
Customer did not leave a comment.brian V.
Mirror needs tightened on passenger side kept moving. Goof thing wife was along bro keep adjusting mirrorRichard L.
The lot was full of water of mud holes and too small to manure the trucks around in as this was a small used car lot.CHARLES S.
Customer did not leave a comment.Bradley C.
I had no issues but I just noticed that the right side mirror may be a little loose. When I would hit bumps it would shake out of place at which point I could only see either the ground or the side of the truck. Be safe and thanks!eric H.
Customer did not leave a comment.Joshua S.
Customer did not leave a comment.Kimberly D.
Customer did not leave a comment.LYNN W.
Staff met me as soon as I arrived to greet meJo Etta S.
Truck had 170,000 miles, was dirty, rough on out side, no air conditioning. I have rented always from U-haul. Hard to hold on road, lot of play in steering. Rough ride it vibrated so bad that I thought it was going to fall apart. I told Larry at store about it but he made no comment about it. I guess it got me there and back. Horrible experience!Sandra W.
Customer did not leave a comment.WALTER R.
Quick and Easy also kept his word with me.Keith B.
Customer did not leave a comment.Renea B.
Larry is great and really busy!!WILLIAM S.
Customer did not leave a comment.Veronica B.
Everything was fine. This is the fourth or fifth time I've rented from here and have never had a problem. The prices are good, too.MARC C.
Never seems to be enough equipment such as tow dollys but Larry always seems to be able to find me one to allow me to get my work done.DOUG C.
Great guy fair prices clean. I will use them again hopefully a smaller truck will be available. I would recommend them to family & friends.CHRISTINA P.
Customer did not leave a comment.Ted H.
Customer did not leave a comment.RAENA E.
Customer did not leave a comment.Rosalie A.
Customer did not leave a comment.BRENT W.
Friendly service, great communication. Made our move easier, we would recommend.Lisa T.
Customer did not leave a comment.Dianna K.
Customer did not leave a comment.morris R.
I had a reservation to pick up a truck for Sunday the 19th at 2 pm. I talked to Larry 3 times last time was at 9:57 am. I got to the u-haul place and everything was down. Couldn't get any response for almost 2 hours. Not only could I not get a truck but had to go back the next day. I live in Richmond I had to pay for extra gas take off of work and pay someone to pick me up. All in all you cost me almost 250 to rent your truck. I look forward to hearing from youStacie L.
Larry is a good, honest man. No problems here with anything with this rental.ANDREW P.
Customer did not leave a comment.HARTH H.
Keep up the great service!Brad W.
This has nothing to do with Larry....the 6x12 trailer is insanely hard to get off the hitch. As in back breaking if the trailer is not in a good position. It took me 45 minutes of prying to finally get it free. I called the number listed and Larry answered the phone twice even though he was 500 miles away and it was Easter. He was helpful but those trailers, at their weight, need something to help someone get them off the hitch if no help is available.Steven D.
Larry is awesome. I've rented from him half a dozen times over the past few years and he's always accommodating and easy to deal with!Zach S.
Office was closed due to easter for truck return but the manager answered the phone and noted that the truck was returned..very nice manCHERIE W.
On the app, make sure it is more visible to see the truck number. Plus, I was told it would be in lock box, it was just the key under the seat. Which is more efficient, but confusing if we expect it to be in a lock box.Paul W.
Very nice customer service. Larry made our move SO easy!CAROLYN C.
My experience was fantastic. Larry was very nice and understanding and very helpful. I would definitely rent from him again in a heartbeat. He even had issues and had end up keeping the U-Haul an extra day and he was completely understanding and allowed us to do so. Drop off was simple and straightforward I would recommend this U-Haul to anyonerachael T.
Everything was very professionalLarry H.
Customer did not leave a comment.Christopher C.
Customer did not leave a comment.JOHN H.
May need to hire an assistant to help the owner with his work load. He was very busy but still gave me good service. I was pleased!Lawrence H.
Customer did not leave a comment.Lawrence C.
Customer did not leave a comment.SHERRILL K.
Customer did not leave a comment.Lisa W.
Customer did not leave a comment.Eric S.
Nice guy. Very helpful.Michael W.
Customer did not leave a comment.JAMES S.
Customer did not leave a comment.Jeffrey C.
Don't only put 63 miles on a 2day rental. Don't say I can drop it off an hour later than the return time without being charged more and then charge me for a while extra day. Clean out the trucks before the next person rents the truck. Absolutely disgusted by the service this company has given me. Will never rent from UHAUL again.GABRIEL H.
Smile - be direct and honest, with good attitude and behaviour..Kinda put yourself in customers' shoe - be a customer yourself how you will be treated and waited upon.MAVI O.
Very easy to deal with and accommodating to our needsBRIAN M.
The location and rental process was beyond excellent. The truck and trailer were clean and well taken care of, however the truck reeked of cigarettes which was overbearing at times.Jeffrey G.
Customer did not leave a comment.Michael C.
Thanks LarryKevin D.
Customer did not leave a comment.elvira L.
Customer did not leave a comment.Donald B.
Customer did not leave a comment.Jon T.
Customer did not leave a comment.Howard S.
Customer did not leave a comment.LISA D.
Larry was very helpful. Always is. Rented from him before. Will again. Thanks!James H.
Customer did not leave a comment.Michelle H.
Customer did not leave a comment.DOUG M.
Customer did not leave a comment.JERRY P.
Thank you. We have rented from here multiple times and have never had any issues with this site.Daniel S.
Customer did not leave a comment.CHARLOTTE J.
Larry was extremely helpful and even allowed me to borrow his trailer hitch, since I forgot mine.James H.
Customer did not leave a comment.Michelle H.
Customer did not leave a comment.Karen F.
Helpful manager. We were near the location a day prior to our reservation and stopped in to confirm it. We asked if we could change our reservation to get the trailer a day earlier, and he made it happen. Returning the trailer the next day went quickly, too. Would rent from, again.Michael A.
Charged me for SafeMove coverage, which I didn't select.Timothy L.
Agent checked the truck and claimed it was fine. Found out after driving it, the inner tire was blown out and the tread was falling offLukas R.
Customer did not leave a comment.Glenda J.
Always great and easyMichael C.
Customer did not leave a comment.james S.
I called Larry on the phone and stopped by before dropping off the truck. He went out of his way to help me with instructions and even helped me fold a few blankets after I delivered the truck. ThanksMark W.
Customer did not leave a comment.KEITH S.
Larry was great to deal with he went out of his way to help us.Jerry M.
Customer did not leave a comment.Cathy F.
What a wonderful person who answered my late phone call (which I meant to leave a voicemail)! Great experience always!! Many many thanks!!! JamesJames S.
Did a great job getting me in and out fast so I could be on my way to do what I had to do. Thank youFREDRICK B.
Customer did not leave a comment.Jessica Y.
Customer did not leave a comment.Craig T.
Customer did not leave a comment.JACK B.