Larry was very kind, considerate, went out of his way to help me out. I would highly recommend..
KATHY ROBINISON
Customer Reviews for Larry J Gibson Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The UHaul app needs a serious over haul. It is not customer friendly and I had to interact with customer service 3 times.
Kimberly WerkingLarry's facility was excellently stocked with every form of equipment imaginable. His office, though could use a good dusting. He was knowledgeable, very helpful, and excellent to work with. Highly recommend!
SARAH SHAWAlthough vehicle was clean, door latches and door fits were very poor. Someone had been very hard on this vehicle
BRENDA HANSONLarry is great!!
Claude LivesayCourteous, efficient, knowledgeable customer care—which is what you really need when already burdened with the details of a big trip ahead. Thank you!
Edna CantrallLarry Gibson was very easy to work with . Everything was ready to go and I was in and out very quickly. He came highly recommended by a friend, and now I can personally do the same. Very convenient.
Michael CannerThis location has a very easy and seemless ability to process transactions. We look forward to working with Larry in the future. Thank you.
JASON DE LOISGreat customer service. Larry Gibson is the best.
Kalen EdwardsNothing everything was great.
Carl IngleOnly complaint is that I booked this U-Haul without safe move and the location added the cost to my move
Serra BornemanThis is the closets UHaul dealer, the owner even came in to help me set up rental for a day. Granter it is not cheap to rent a truck for a three hours but it was a handy way to get new bed from point A to point B. .79 cents a mile is a killer on a budget.
SONJa NYEWe have rented from here before and have always had a good experience.
Linda DuggerI had a very favorable experience.
TONY PERSONETTWhen returning the truck, it was pitched black in the parking lot and unable to take any pictures! Also accident coverage was added to my bill after I checked in online and CHOSE NO ACCIDENT INSURANCE!
Jeanne McRoyNo one was there to turn truck in to
Richard CowanI’ve rented from a few places around the country, this one is top notch. The owner is very professional and personable, if I need anything in the future, I would go out of my way to make sure I rented from here again. 5/5 in my opinion
Landon KennedyQuick and easy pickup of a trailer. Would rent from here again.
Jonathan WickliffThe truck I was given was horrible and old it barely ran from all the jerking. Customer service was a -10
Shaynma MillerNice truck. Total experience could not have better.
Lee BensonFix holes in driving area
LAWRENCE FISHERAsk about any problems or questions the renter may have had.
Jim MicklerMore frequent car inspections.
Candice CurdLarry was great to work with and make things easy. I recommend him highly.
Perry ParmlyEverything was great. Thanks Larry!
BRENDA BRATTONLarry was great to work with and that helped a lot in a stressful time as such of a move.
Perry ParmlyLarry is friendly, fast and efficient!
Douglas SmithLarry is great to work with. Friendly and professional.
LANCE SAMBOLVery efficient
LARRY GIBSONI downloaded the app so I did not have to go in, but I still had to go in. The app was actually useless.
Michelle MurphyGreat
CLAUDE LIVESAYThe interior was very dirty with crumbs on the middle seat. Engine was very loud and the check engine light came on once we made it to our destination that was only 30 mins away. Would of traded it in for another one but all of my belongings were already in the truck.
Michell SkehanIt was great. Will use them again.
TIM HARVELExcellent customer service by the owner.
ROGER GRAHNo problems . Drop off went fine . Thank you
bruce wheelerOnly issue is the potholes in parking lot. Great friendly service.
JANET CLINEMr. Gibson was a very honest and straight forward person. I have no problem with him. My problem is with U-Haul its self. I choose a U-haul Location that was close to my house and was large location. I made my application with them, a month in advance, and was told I would pick the equipment up at that location, 15 min drive. 3 days prior I get a notice that I have to go to a new location, which was 30 to 45 minutes away from my house. Very poor customer service.
Joseph GormanStore owner was rude and wont be using them again. Yes I made a mistake with my pick up but the guy was rude about it and when I called to ask a question I received sarcastic answers.
Nick RamseyThe truck broke down and I was unable to get my last load because I had to leave town.
Walt BrownAll good.thank you
Brian NguyenGuy was kind of rude and impatient. Google says they closed at 5 but guy was already gone when I arrived after booking it online. Also price went up way more than what was quoted online. $19.95+ tax which should have made it no more than $30. It ended up being almost $100 to rent a truck for 1 hour to move 1 piece of furniture. Ridiculous
Amanda BennettCustomer service great. Larry is very accommodating and a problem solver. Rented many trucks from his facility over the years and have never had any trouble.
Robin BowdenOwner was super nice and helpful
tom alcornGreat service
ELIZABETH WHITE