Fix holes in driving areaLAWRENCE F.
Customer Reviews for Larry J Gibson Inc
(U-Haul Neighborhood Dealer)
Greenfield, IN 46140
Services at this Location:
- Mon–Thur9 am–5:30 pm
- Fri–Sat8:30 am–4 pm
- Sunday10 am–1 pm
Special Operating Hours
- 12/24/2023: Closed
- 12/25/2023: Closed
- 12/26/2023: 9:00 am - 1:00 pm
- 12/27/2023: 9:00 am - 1:00 pm
- 12/28/2023: 9:00 am - 1:00 pm
- 12/29/2023: 9:00 am - 1:00 pm
- 12/30/2023: 9:00 am - 1:00 pm
- 12/31/2023: Closed
- 1/1/2024: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Ask about any problems or questions the renter may have had.Jim M.
More frequent car inspections.Candice C.
Customer did not leave a comment.Tony W.
Larry was great to work with and make things easy. I recommend him highly.Perry P.
Customer did not leave a comment.Scott C.
Customer did not leave a comment.MICHAEL T.
Customer did not leave a comment.Myra D.
Customer did not leave a comment.Joseph J.
Everything was great. Thanks Larry!BRENDA B.
Larry was great to work with and that helped a lot in a stressful time as such of a move.Perry P.
Customer did not leave a comment.James M.
Larry is friendly, fast and efficient!Douglas S.
Larry is great to work with. Friendly and professional.LANCE S.
Customer did not leave a comment.KORY RAY C.
Customer did not leave a comment.WILL K.
Customer did not leave a comment.Phil W.
Very efficientLARRY G.
Customer did not leave a comment.valerie B.
I downloaded the app so I did not have to go in, but I still had to go in. The app was actually useless.Michelle M.
Customer did not leave a comment.Brent W.
Customer did not leave a comment.PEnny D.
Customer did not leave a comment.Victoria F.
The interior was very dirty with crumbs on the middle seat. Engine was very loud and the check engine light came on once we made it to our destination that was only 30 mins away. Would of traded it in for another one but all of my belongings were already in the truck.Michell S.
It was great. Will use them again.TIM H.
Excellent customer service by the owner.ROGER G.
Customer did not leave a comment.Ivan E.
Customer did not leave a comment.David L.
No problems . Drop off went fine . Thank youbruce W.
Customer did not leave a comment.Morgan B.
Customer did not leave a comment.Barry F.
Only issue is the potholes in parking lot. Great friendly service.JANET C.
Mr. Gibson was a very honest and straight forward person. I have no problem with him. My problem is with U-Haul its self. I choose a U-haul Location that was close to my house and was large location. I made my application with them, a month in advance, and was told I would pick the equipment up at that location, 15 min drive. 3 days prior I get a notice that I have to go to a new location, which was 30 to 45 minutes away from my house. Very poor customer service.Joseph G.
Customer did not leave a comment.Trevor C.
Customer did not leave a comment.Gary M.
Customer did not leave a comment.Matthew C.
Customer did not leave a comment.Adam R.
Store owner was rude and wont be using them again. Yes I made a mistake with my pick up but the guy was rude about it and when I called to ask a question I received sarcastic answers.Nick R.
Customer did not leave a comment.Robert B.
The truck broke down and I was unable to get my last load because I had to leave town.Walt B.
Customer did not leave a comment.gary L.
Customer did not leave a comment.John S.
All good.thank youBrian N.
Customer did not leave a comment.Michael M.
Guy was kind of rude and impatient. Google says they closed at 5 but guy was already gone when I arrived after booking it online. Also price went up way more than what was quoted online. $19.95+ tax which should have made it no more than $30. It ended up being almost $100 to rent a truck for 1 hour to move 1 piece of furniture. RidiculousAmanda B.
Customer service great. Larry is very accommodating and a problem solver. Rented many trucks from his facility over the years and have never had any trouble.Robin B.
Customer did not leave a comment.David A.
Owner was super nice and helpfultom A.
Great serviceELIZABETH W.
Customer did not leave a comment.Vongsa P.
Customer did not leave a comment.Larry S.
I reserved a trailer with the understanding it had a wheel chock integrated. When I arrived, the trailer I had reserved and paid for did not have a chock. When I asked about the one next to it with the chock, I was told it was reserved. But it was still exactly where it was 13 hours later in the same spot. Just wish I would have gotten when I was under the impression of. I only rented at this location, because it was the only one with that specific trailer.Keaton K.
Customer did not leave a comment.Bryce P.
no commentsJeffrey K.
Customer did not leave a comment.Thomas F.
It would be nice if there was a light in the parking lot so we could see the ground to walk the lot and find the vehicle. It had just rained and there were lots of puddles. I wasn't sure if I was driving on grass or the asphalt. It made a huge mess on the exterior of my personal vehicle. The pickup of the vehicle took over an hour. Part of the problem was not being able to find the truck due to no lighting and then we couldn't find the keys. We ended up searching other vehicles to look for keys and found a set in a truck that wasn't assigned to us. We called to see if we could take it and we were on hold for 20 minutes. Thankfully, they let us take it. Then, the vehicle was filthy and had no gas. There was pet hair (and food) everywhere and it was even stuck to the side door where they had obviously spilled a drink (it was so sticky). I'm allergic to pets and had to clean it before being able to drive in it. Overall, we got the job done which was ultimately what we needed. But, the process for pickup and having to clean it cost us too much extra time. While it's nice being able to pick it up after hours, more of a focus on the details and making sure everything is ready to go needs improved.Michelle A.
Customer did not leave a comment.Rob C.
I don't believe they can do anything betterdavid W.
none at this timeNELSON K.
Guy was kind of a smart assKevin D.
Customer did not leave a comment.Gaylen R.
It was a quick and easy pick up process. Smoothest experience with Uhaul I have ever had.,Tamara R.
Customer did not leave a comment.Mary F.
Truck had major exhaust leak. Loud!!! The back was very clean and ready to use! The appliance dolly was new and worked great. I would rent from him again, but just ask for a newer truck. He got me in last minute for my rental.Chad H.
I had to go to a further location because the truck was in the shop then I wasn't charged until 3 weeks later after renting the u haul which put my account into the negative. Unsatisfied customerChristina S.
The location is very convenient for our location. However cell service (AT&T) is very weak. The app was difficult to process. It took several minutes to submit each step.Phadrea H.
Larry Gibson was very helpful in helping me find a trailer. He's a friendly and accommodating. Thank you LarryRICK P.
Customer did not leave a comment.Shaina L.
Customer did not leave a comment.Michael C.
Nothing quick and fast would recommend to everyone good locationJose R.
Whenever someone in my family or friends need a U-HAUL I always recommend Larry in Greenfield.Chris E.
Customer did not leave a comment.Dan D.
Large pot holes in the gravel parking lot and drive. Its a former or current used car lot with a small unappealing officeScott S.
Customer did not leave a comment.David H.
Customer did not leave a comment.RONALD K.
The gentleman at the Greenfield location was extremely helpful in scheduling for pick-up at the Henderson location. Pick-up went smoothly there. We returned the dolly to the Greenfield location during off hours, and they had already signed-off on the return before I had called to tell them we had dropped off the dolly the night before. The location could use some upkeep in the lot.KATRINA R.
I just received a notification from my bank where U-Haul charge my bank card 2 transactions for rental. So be careful. Waiting on return call from managementcheryl L.
Customer did not leave a comment.MARK B.
Customer did not leave a comment.steven arlo M.
Customer did not leave a comment.Roger M.
Customer did not leave a comment.CHARLES S.
Customer did not leave a comment.Jonathan G.
There are some significantly large and deep potholes in the parking lot.KEVIN J.
Customer did not leave a comment.Kendra L.
Customer did not leave a comment.Jorge M.
Customer did not leave a comment.Manes L.
This is the 2nd time Larry has helped me, when the original reservation was changed to a uhaul that wasn't open and didn't have a truck.Florence S.
Customer did not leave a comment.Cathy T.
Customer did not leave a comment.Michelle R.
Customer did not leave a comment.John R.
Larry in greenfield Indiana was a great help inDawn N.
Customer did not leave a comment.John R.
Customer did not leave a comment.Todd F.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.Juli C.
Customer did not leave a comment.John G.
Customer did not leave a comment.JAMES A.
Fill in or at least level gravel in lot potholes. Maintain full use of trucks, including locks.Eryn S.