Customer Reviews for Larry J Gibson Inc
(U-Haul Neighborhood Dealer)

1,633 reviews

3224 W US 40   Greenfield, IN 46140

(317) 468-9545

Office Hours

  • Mon-Thur: 9 am–5:30 pm
  • Fri: 8:30 am–4 pm
  • Sat: 8:30 am–2 pm
  • Sun: 10 am–1 pm

Services at this Location:

Contact Us

(317) 468-9545

3224 W US 40
Greenfield, IN 46140

Services at this Location:

Office Hours

  • Mon-Thur: 9 am–5:30 pm
  • Fri: 8:30 am–4 pm
  • Sat: 8:30 am–2 pm
  • Sun: 10 am–1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

David D 
Rating:
5.0

The truck was a piece of crap l. The suspension was bad, the brakes were worse. It leaked oil on my driveway and now I have a large area to try and clean up. I have rented from a lot in the past and this by far was the worst experience I’ve had.

Tony W 
Rating:
4.0

I felt sorry for the customers waiting in line while the gentleman was taking care of us. So several times we let people go before us. They could use extra assistance when one person is working on the U Haul order and trying to run the gas station. Thanks though we got it done.

Lorraine D 
Rating:
5.0

Customer did not leave a comment.

Patrick A 
Rating:
5.0

Customer did not leave a comment.

Bradley P 
Rating:
5.0

Customer did not leave a comment.

Jason A 
Rating:
5.0

I will use this location again.

Monisa T 
Rating:
5.0

FYI: there was a little yellow light on I wasn’t sure what it was, but thought I should mention it. The Uhaul has been returned and I put the keys in the lock box. Thank you!

Terri C 
Rating:
5.0

Customer did not leave a comment.

Steve B 
Rating:
5.0

Customer did not leave a comment.

Scott T 
Rating:
5.0

Customer did not leave a comment.

Tom T 
Rating:
5.0

Customer did not leave a comment.

Mark B 
Rating:
3.0

Agent explained options pointing out the opion i was requesting was the more expensive option. This resulted in saving me a great amount of money for which i am very thankful as a retired individual.

DONALD D 
Rating:
4.0

Customer did not leave a comment.

MAURICE J 
Rating:
5.0

Customer did not leave a comment.

Philip M 
Rating:
5.0

Good equipment but you really need cruse control in your vehicles, it would have made the trip so much easier

WILLIAM S 
Rating:
5.0

Larry went above the call of duty and helped us get a Uhaul and we are very happy with working with him.

SANDY K 
Rating:
5.0

Customer did not leave a comment.

Joseph S 
Rating:
5.0

Not a thing. Friendly service, on time, and easy. Thanks for everything.

Annette H 
Rating:
5.0

Larry was great. Very easy to work with

Jason T 
Rating:
5.0

Customer did not leave a comment.

Kristen M 
Rating:
5.0

Trailer and rep were ready ahead of time. We were hooked up and ready to roll in 15-20 minutes. Great experience!

Kyle K 
Rating:
4.0

Customer did not leave a comment.

Dean L 
Rating:
5.0

Larry always does an amazing job going over & above & providing neighborly service.

MICHELLE F 
Rating:
5.0

Mr.gibson was very friendly an nice to help with everything I needed.

Harold S 
Rating:
5.0

None

marcia D 
Rating:
5.0

Customer did not leave a comment.

CANDAce H 
Rating:
5.0

Customer did not leave a comment.

Steve B 
Rating:
4.0

Give the customer a receipt. I have called and asked for one he said he would send but to this day still have not gotten one

Carl G 
Rating:
4.0

The whole rental booking experience was a complete nightmare. Tried to book local round trip3 times and pickup location was changed every time. Then tried to book a one way trip book a one way trip and again pickup location was changed. Why does uhaul have a reservation when they keep changing your preferred locations for pickup. Next time I need time I need to rent equipment I will do everything to not use uhaul. Very poor reservation system. I give a -10 rating for reservation. Pickup and drop off was good.

David W 
Rating:
3.0

Friendlier staff

randal b 
Rating:
5.0

Customer did not leave a comment.

Jeremy K 
Rating:
4.0

Customer did not leave a comment.

Nikita O 
Rating:
5.0

Customer did not leave a comment.

Alan R 
Rating:
5.0

Customer did not leave a comment.

David C 
Rating:
1.0

Weird interaction. Was friendly on the phone but seemed like he wanted me gone ASAP when dropping off. I'm not even sure how the charges are working or if the early turn-in (for what I reserved) was comped back as he rushed me out the door. He called me the day before I expected to turn in to ask if I could get the truck there for another customer leaving out the day of my turn-in going to Texas. Apparently charged for 6 gallons of gas when the fuel line was just under 3/4 of a tank and not just above 5/8. I'll be calling U Haul to discuss and avoiding future business here, altogether. Indiscriminate charging without notifying me of the charges seems unethical.

Chadd A 
Rating:
5.0

Customer did not leave a comment.

BEN C 
Rating:
3.0

Customer did not leave a comment.

Angela H 
Rating:
5.0

Customer did not leave a comment.

Scott M 
Rating:
4.0

Customer did not leave a comment.

Gordon H 
Rating:
2.0

The headlights on the truck did not work at all. Had to move at night with the hazards on.

Grant D 
Rating:
5.0

Customer did not leave a comment.

Natascha S 
Rating:
5.0

Customer did not leave a comment.

Bailey W 
Rating:
5.0

Larry was friendly and vehicle pick-up went smoothly.

John T 
Rating:
3.0

The guy that helped us was a little rude. He seemed put out that we had to pick up the auto transport and lead car there. He did help us load car, but commented " It's Uhaul not we- haul".

Renee P 
Rating:
3.0

Only thing I would change would be a paved parking lot with lines. Dropped off after hours so I didn't speak to any employees.

Jeremy B 
Rating:
5.0

Continue the great customer service Larry provides. I only use his location for my transportation needs which is several times a year. Josh Adams

Joshua A 
Rating:
5.0

Customer did not leave a comment.

LARRY G 
Rating:
5.0

Customer did not leave a comment.

LARRY G 
Rating:
4.0

Nothing . It was quick and easy .

GREG F 
Rating:
3.0

Customer did not leave a comment.

Bruce C 
Rating:
5.0

Customer did not leave a comment.

ralph d 
Rating:
4.0

Customer did not leave a comment.

Charles B 
Rating:
4.0

Hire good guys Larry adjusted my needs with no problem

Michael M 
Rating:
5.0

Customer did not leave a comment.

Frank B 
Rating:
5.0

Renting process is always easy and smooth

valerie c 
Rating:
4.0

Customer did not leave a comment.

Carmela W 
Rating:
4.0

Customer did not leave a comment.

Deborah J 
Rating:
5.0

Customer did not leave a comment.

Matias C 
Rating:
5.0

Fantastic experience as always at this location. I will be renting from this location again soon.

Jacobi S 
Rating:
5.0

Customer did not leave a comment.

Angela C 
Rating:
5.0

Customer did not leave a comment.

Scott G 
Rating:
4.0

Customer did not leave a comment.

Walter A 
Rating:
4.0

Customer did not leave a comment.

Hannah B 
Rating:
5.0

Customer did not leave a comment.

KEITH C 
Rating:
4.0

Customer did not leave a comment.

THOMAS S 
Rating:
5.0

Your motorcycle trailer was easy to load and unload. Great product!

DAVE C 
Rating:
5.0

The ride was horrible, definitely not a soft ride. The shocks and springs are worn out. The ramp was not nearly long enough and was too steep.

Bronson G 
Rating:
5.0

Customer did not leave a comment.

robert y 
Rating:
3.0

Customer did not leave a comment.

Francesco R 
Rating:
5.0

Customer did not leave a comment.

Carl I 
Rating:
4.0

Larry was very kind, considerate, went out of his way to help me out. I would highly recommend..

KATHY R 
Rating:
4.0

The UHaul app needs a serious over haul. It is not customer friendly and I had to interact with customer service 3 times.

Kimberly W 
Rating:
5.0

Customer did not leave a comment.

Brenda B 
Rating:
3.0

Larry's facility was excellently stocked with every form of equipment imaginable. His office, though could use a good dusting. He was knowledgeable, very helpful, and excellent to work with. Highly recommend!

SARAH S 
Rating:
4.0

Although vehicle was clean, door latches and door fits were very poor. Someone had been very hard on this vehicle

BRENDA H 
Rating:
5.0

Larry is great!!

Claude L 
Rating:
5.0

Customer did not leave a comment.

JEREMY P 
Rating:
3.0

Courteous, efficient, knowledgeable customer care—which is what you really need when already burdened with the details of a big trip ahead. Thank you!

Edna C 
Rating:
5.0

Larry Gibson was very easy to work with . Everything was ready to go and I was in and out very quickly. He came highly recommended by a friend, and now I can personally do the same. Very convenient.

Michael C 
Rating:
5.0

Customer did not leave a comment.

Thomas J 
Rating:
5.0

This location has a very easy and seemless ability to process transactions. We look forward to working with Larry in the future. Thank you.

JASON D 
Rating:
4.0

Customer did not leave a comment.

Elisabeta M 
Rating:
5.0

Great customer service. Larry Gibson is the best.

Kalen E 
Rating:
5.0

Nothing everything was great.

Carl I 
Rating:
3.0

Only complaint is that I booked this U-Haul without safe move and the location added the cost to my move

Serra B 
Rating:
5.0

Customer did not leave a comment.

Horacio C 
Rating:
5.0

Customer did not leave a comment.

Todd C 
Rating:
4.0

Customer did not leave a comment.

Kenneth K 
Rating:
5.0

Customer did not leave a comment.

Daniel D 
Rating:
5.0

This is the closets UHaul dealer, the owner even came in to help me set up rental for a day. Granter it is not cheap to rent a truck for a three hours but it was a handy way to get new bed from point A to point B. .79 cents a mile is a killer on a budget.

SONJa N 
Rating:
5.0

Customer did not leave a comment.

THOMAS C 
Rating:
5.0

Customer did not leave a comment.

Shannon W 
Rating:
5.0

We have rented from here before and have always had a good experience.

Linda D 
Rating:
5.0

I had a very favorable experience.

TONY P 
Rating:
5.0

Customer did not leave a comment.

RAY D 
Rating:
3.0

When returning the truck, it was pitched black in the parking lot and unable to take any pictures! Also accident coverage was added to my bill after I checked in online and CHOSE NO ACCIDENT INSURANCE!

Jeanne M 
Rating:
3.0

No one was there to turn truck in to

Richard C 
Rating:
5.0

Customer did not leave a comment.

Deja D 
Rating:
3.0

Customer did not leave a comment.

jeff b 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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