I can’t think of a thing you could do to improve the service at this location
BOB L
Customer Reviews for Larry J Gibson Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I called the 800 #and was told where I could go to pick up my Cargo van. It was closed but I called the owner and he walked me through the process. It was extremely nice of him Mr. Larry Jamenson to assist me after hrs..
Wanda BI love this location. Owner is friendly, knowledgeable, personable, helpful, accommodating and wonderful to work with. U-Haul support is absolutely stupid and incompetent.
KRISTYN BVery fair and nice people
Yorell SLarry and his team where very professional and equipment in good working condition.
Dale GI can't say personel had left early I returned truck way ahead of time clean with gas and still have not received my refund also they do not mention in whole prosses they don't inform you of the extra 100 deposit whether cash or card good thing to know incase your on your last dime
SASCHA CThere was water inside the cab on the driver side. When I picked it up. Also the next day there was water inside the truck itself. It got on our mattress.
BILLY CThey had just moved so they could find anything to help me out.
TODD KI cleaned it and was charged for cleanup. I would never use again
CHARLES SQuick hookup and got me going very quickly.
Mark MThe person working there was significantly hung over, or perhaps still drunk from the night before. He set us up with a truck and then couldn't find it on the lot so had to switch to another one and the back of that truck was full of blankets and moving items from someone else. He then closed up and left while we were verifying the new truck. He also set us up to return to a location more than 25 minutes away when there was one about 5 minutes away, because he couldn't get the address put in correctly. We then got charged for extra mileage.
CYNTHIA RNo problem here thanks
MICHAEL PSuper quick pick up, in and out in no time
Russell CNot a thing. Mr Gibson rates top drawer with me
ROSS BI put gas in the vehicle!!!! Now getting charged for not filling it was the same amount as I got it!!!!!
MICHAEL CMr Larry was very helpful and honest. Thank you for your help.
Tiana JThere were mechanical problems with this truck. It didn’t want to accelerate and we were only able to do a partial load due to the truck sounding like it was going to fall apart. I will be renting from further away next time I’m in need due to this experience
Chantel FThomas was awesome, he helped me very well.
KAYODE ATruck ran sluggish burnt to much gas
rob pNice location.
NEIL DGreat service
ANTHONY SLarry was very eager to assist me and helped me with everything I had questions about. He went over and above my expectations and I would recommend this location and this business ANYDAY! I will think of UHAUL 1st for moving/hauling needs in the future👍😁and especially this location.
CASSANDRA WThe two gentlemen that work here were so polite and helpful !
THOMAS CLarry is always helpful and on top of it. I only rent from here.
Joshua AGreat efficient service
LARRY GLarry was easy to work with and it all went great
ROBERT RVery easy to do business with
Alfred PThey go above and beyond!
THOMAS CCustomer service is above and beyond
THOMAS CI want to say they are the best people in the world they helped me so much when I rented a motorcycle trailer. I was inexperienced in loading my motorcycle so he helped me load my motorcycle and strap it down. I am eternally grateful for his help. I wish I could give more than 5 stars they are amazing people to work with. I will continue to use them and have my family use them for now on they have my business forever. Thank you again for your amazing help today.
Ethan JLarry very good guy been in business for years .very good guy
MORRIS GThe truck was clean, but the roof leaked and my couch was soaked when we got it to the destination. I’m very upset about this. Uhaul didn’t seem to care. They were only concerned about their truck.
ROBERT WThe staff was friendly, prompt and very professional! Their primary concern was assuring that my moving experience was a good one. They went the extra mile to assure that check-in was taken care of in a timely manner!! Thank you!
JOHNETTE GTop notch customer service!
THOMAS CExcellent service and equipment, no issues at all.
Doug PVery prompt and efficient
LARRY GCustomer service is above and beyond !
THOMAS CEasy to work with.
Charles GThe customer service, equipment, vehicle, and everything was perfect.
Meagan ATruck had exhaust laek and was not swept clean.
Charles ODon't close the store so early on a Saturday when people are returning merchandise
GINNA NTrailer was not cleaned off when picked up. Was very careless about his job. The building was in very poor condition.
KYLE MWe always rent here and have never had any issues.
KIMBERLY HLarry is Great, we always use him when needing to rent a truck, he makes things quick and easy.
Gina GEasy pick-up and return. Location very accessible.
Cynthia PRented a 4by8 I closed trailer when I got loaded and started my trip home to Missouri when I got on the interstate if I got up to 61 mph the trailer was shaking so hard that I thought the dash of my car was going to come apart so for the most part I had to run all the way back to Missouri from greenfield Indiana to Perryville Missouri 10 mph under the speed limit and I finally found the problem the driver side wheel was bent really bad it was a previous thing because you could see that it was all rusty the trip took me over an hour and a half longer than it normally does I just would like to think that these rental trailers get inspected a little better than that
Larry BLarry went way above and beyond for me! I have used his services before. I would highly recommend using this location!
Natalie MThe guys there are extremely knowledgeable and helpful. Highly recommend!
THOMAS C