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Ted H.
Customer Reviews for Larry J Gibson Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly service, great communication. Made our move easier, we would recommend.
Lisa T.I had a reservation to pick up a truck for Sunday the 19th at 2 pm. I talked to Larry 3 times last time was at 9:57 am. I got to the u-haul place and everything was down. Couldn't get any response for almost 2 hours. Not only could I not get a truck but had to go back the next day. I live in Richmond I had to pay for extra gas take off of work and pay someone to pick me up. All in all you cost me almost 250 to rent your truck. I look forward to hearing from you
Stacie L.Larry is a good, honest man. No problems here with anything with this rental.
ANDREW P.Keep up the great service!
Brad W.This has nothing to do with Larry....the 6x12 trailer is insanely hard to get off the hitch. As in back breaking if the trailer is not in a good position. It took me 45 minutes of prying to finally get it free. I called the number listed and Larry answered the phone twice even though he was 500 miles away and it was Easter. He was helpful but those trailers, at their weight, need something to help someone get them off the hitch if no help is available.
Steven D.Larry is awesome. I've rented from him half a dozen times over the past few years and he's always accommodating and easy to deal with!
Zach S.Office was closed due to easter for truck return but the manager answered the phone and noted that the truck was returned..very nice man
CHERIE W.On the app, make sure it is more visible to see the truck number. Plus, I was told it would be in lock box, it was just the key under the seat. Which is more efficient, but confusing if we expect it to be in a lock box.
Paul W.Very nice customer service. Larry made our move SO easy!
CAROLYN C.My experience was fantastic. Larry was very nice and understanding and very helpful. I would definitely rent from him again in a heartbeat. He even had issues and had end up keeping the U-Haul an extra day and he was completely understanding and allowed us to do so. Drop off was simple and straightforward I would recommend this U-Haul to anyone
rachael T.Great
SANDRA G.Everything was very professional
Larry H.May need to hire an assistant to help the owner with his work load. He was very busy but still gave me good service. I was pleased!
Lawrence H.Nice guy. Very helpful.
Michael W.Don't only put 63 miles on a 2day rental. Don't say I can drop it off an hour later than the return time without being charged more and then charge me for a while extra day. Clean out the trucks before the next person rents the truck. Absolutely disgusted by the service this company has given me. Will never rent from UHAUL again.
GABRIEL H.Smile - be direct and honest, with good attitude and behaviour..Kinda put yourself in customers' shoe - be a customer yourself how you will be treated and waited upon.
MAVI O.Very easy to deal with and accommodating to our needs
BRIAN M.The location and rental process was beyond excellent. The truck and trailer were clean and well taken care of, however the truck reeked of cigarettes which was overbearing at times.
Jeffrey G.Thanks Larry
Kevin D.Larry was very helpful. Always is. Rented from him before. Will again. Thanks!
James H.Thank you. We have rented from here multiple times and have never had any issues with this site.
Daniel S.😎
JANET A.Larry was extremely helpful and even allowed me to borrow his trailer hitch, since I forgot mine.
James H.Helpful manager. We were near the location a day prior to our reservation and stopped in to confirm it. We asked if we could change our reservation to get the trailer a day earlier, and he made it happen. Returning the trailer the next day went quickly, too. Would rent from, again.
Michael A.Charged me for SafeMove coverage, which I didn't select.
Timothy L.Agent checked the truck and claimed it was fine. Found out after driving it, the inner tire was blown out and the tread was falling off
Lukas R.Always great and easy
Michael C.Satisfied
BARBARA W.I called Larry on the phone and stopped by before dropping off the truck. He went out of his way to help me with instructions and even helped me fold a few blankets after I delivered the truck. Thanks
Mark W.Larry was great to deal with he went out of his way to help us.
Jerry M.What a wonderful person who answered my late phone call (which I meant to leave a voicemail)! Great experience always!! Many many thanks!!! James
James S.Did a great job getting me in and out fast so I could be on my way to do what I had to do. Thank you
FREDRICK B.None.
Charles H.The owner of this business was very friendly and helpful. The truck was clean and available at the time we reserved. We would highly recommend this U-Haul site and will definitely use again! Thanks Mr. Gibson!
Emily P.None
eric S.I was given the impression that my being there was a great inconvenience
Robert W.Redo the web process so that you can see where equipment is available. I selected another location and received no notice in writing that it was changed to this inconvenient location. I only received a phone call from "Larry", who was great, but I had no way of knowing it was a legitimate change from uhaul.
Patrick S.Although my deal fell thru and I didn't get to use the trailer it towed like it wasn't even there. Great solid equipment.
James H.The only issue is that the dealer adds insurance when I already opted out when the reservation was made.
Terry N.Easy to work with and great service.
John S.Nice personnel and easy place to maneuver about to drop off equipment.
Charles H.The owner of this location did an awesome job getting us what we needed in a crunch. Would definitely use this location again
David J.Great overall experience.
Victor J.Larry is very kind and helpful!
MONIQUE B.Drop off location didn't open until 10AM. Return of equipment was different location than return of other Uhaul equipment
BRETT P.