It was an easy check in and check, I wish I had confirmed online to make it easy for the customer service representative who assisted me. We didn't have too big of a move job but the size vehicle was perfect for our needs. Thank you!Victoria G.
Customer Reviews for Larsens Feed
(U-Haul Neighborhood Dealer)
Cotati, CA 94931
Services at this Location:
- Mon-Fri: 8:30 am - 5:30 pm
- Sat: 8:30 am - 5 pm
- Sun: 10 am - 2 pm
Special Operating Hours
- 5/30/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.michael P.
Difficult finding a 5x8 trailer anywhere in the county. Too many one ways out of the county!Beth J.
Customer did not leave a comment.Mark P.
Customer did not leave a comment.Steve J.
Great service, great value for money. JohnJohn M.
Better app coverage, better maintained equipment.Luis R.
Dropped off trailer before business open.Kathy S.
Customer did not leave a comment.William M.
I was charged for 4 extra days after the employees decided to close early and told me we'd get two for free. Dropped off on the 3rd day but because the front desk didn't know what they were doing, we got charged another day since it wasn't turned in by 3â€¦ absolutely ridiculousKrista M.
Maybe make sure to tell the customer that Uhaul double charges you so be prepared!STEVEN T.
This was a disaster from the beginning. The location is almost impossible to see that it is a UHaul rental. I was given zero information about how to return the truck, I was not told about business hours and and off hour fee I was going to be charged. I had the van for 2 hours and drove 9 miles and you are going to charge me almost $60. What a rip off and shame on you UHaul. I entered the drop off property and it was dark and raining. The parking lot was full of puddles and no light. That location is seriously dangerous for a 5'2â€ single woman returning a truck. I have never been more concerned for my safety ever!!! I will report you to the Better Business Bureau. At the time of renting the van online with the timeframe needed I should have been notified of an after hour fee. At the time of picking up I should have been notified of an after hour fee. I was given zero information and spent close to 45 minutes trying to figure out how to drop off the van. I had to call UHaul and wait for assistance. The person that took my call was the only helpful person in this process. What a rip off!!! Thanks for putting me in a dangerous situation.TONI R.
I need to go 30 mins and at the entry , no sign visible, hard , internet service so bad need to spend 30 mins to get rent. But the sales person lady was so nice.HENRY T.
I was charged for two days insurance only had truck one day. I was not compensated for the day I didn't have the truck. Not happy with that and the sales person was not able to change it to one day insurance.DONNA L.
Guy at the counter was great, despite being super busy. The online return wouldn't work, I tired many times, so that was annoying, but other than that, great.SCOTT E.
Customer did not leave a comment.Nicholas F.
Customer did not leave a comment.LINDA G.
The staff at the Cotati location did not attach the trailer onto my car properly, causing it to literally detach from my car when I was driving on the freeway.Daniel Eli G.
Wonderful fast perfect !Jeffrey Y.
Friendly accommodating staff. Very clear instructions.WAIANUHEAKEALAOK M.
Customer did not leave a comment.Chenin B.
The key box is not well marked, too far away from the truck. The truck has a broken mirror. There is no furniture trolley inside the truck. Please pay me that part back. The overall experience was terribleshusen H.
Customer did not leave a comment.Amber O.
This was the worst experience that I ever had with U-Haul! I was quoted $19.95 over the phone. Skeptically, I asked "are you sure, there isn't anything else," and the employee said "Yes, it's $19.95." So, after I paid $127, I was understandably angry. That is not $19.95. The last time I rented a U-Haul, if you were an in town rental you could choose either a mileage rate or an in town flat rate. Anyway you slice it the employee was WRONG! Also, I asked if I could return it a little later (1 hour late) due to my work schedule, and they could not be bothered to help me. Which would have been fine, annoying but fine. The employee said that I could do a night drop and as long as I used the app I wouldn't be charged. Well, I used the app and I was still charged. I wasn't able to access my contract. It didn't come up when I searched. I used the contract number, my phone number, email, last name, everything to try to look up my order. I tried to get the process started at my home before I returned the truck, just in case, and the app said that I need to be on-site of the U-Haul location in order to get the process started. In fact, when I arrived at the location I spent over an HOUR trying to use the immensely ineffective app. That was a mistake, but I just tried to have faith. Well, I'm never having faith in your company again because when I got the U-Haul location and I tried to use the app, I was unable to access my contract therefore, stymieing the process. Absolutely, terrible. Nothing worked the way anyone said it was supposed to! Awful experience, terrible employees--super unhelpful, super grouchy, just not nice or helpful people! I wouldn't wish this experience on my worst enemy! Thanks for nothing. Actually, no thanks, the employees simply didn't do their job, in fact, your business were one that actually relied on word of mouth rather than need, your company would have gone Bankrupt long ago. F**K that employee and manager for gouging me, giving me misinformation, and being a general A**HOLES! I hated this experience!JOHN S.
One of the best U-Haul experiences I have ever had. Staff was very helpful, polite, courteous, and went out of their way to ensure I felt I was being treated as a friend and not a customer.scott F.
Maria was super duper excellent. Going back because of her coolness.ASHKAN D.
Customer did not leave a comment.MICHAEL B.
The attendant was unable to get assistance from U-Haul dispatch. The smart phone pick up and return procedure is terrible and I watched people come in to rent and give up seeing that the procedure is time consuming, onerous, invasive and inefficient. I will be looking to rent elsewhere next time. Sorry.Dennis H.
Overall experience was horrible! I reserved trailer weeks before, and was called the day before to be told I would have to drive 100 miles round trip to get a trailer larger than I reserved. I expected the location 15 minutes from my house, not 50 miles away. Uhaul had to know days before there was a problem, but waited until 18 hours before to notify me. I will try to rent from ANYONE else next time. Uhaul is terrible to their customers.Daniel N.
The inside and outside of the van was dirty.ROBERT B.
Customer did not leave a comment.Kandis G.
The clerks were good, quick and helpful.Susan H.
I called in the morning (9am) and said I would be a few hours late (4pm scheduled, would pick up after 7) she told me no problem I will be listed for 24/7 and could get it at any time. Got an email at 6pm that my reservation was cancelled. Had to spend 45 minutes on the phone to get the truck picked up while I was on site to pick it up. End of the day the location did not update my reservation & that was confirmed to me when I was calling to pick this up. Very frustrating when I am already in the rush of moving.Adam S.
Customer did not leave a comment.Christopher S.
Customer did not leave a comment.SAUL E.
The gas level was not where it was indicated on the contract. Contract level was 5/8, actual level was just under half tank. Unfortunately, I was in a rush to get to another appointment and didn't complete the inspection, totally my fault. However I did take a photo of the correct fuel level. Other than that, my experience was exceptional so I ended up filling the tank to the level indicated on my contract.JESSICA S.
The staff at the rental location were attentive, professional and efficient. If the client orders equipment, please have the (dolly) available and not substitute for equipment that was not useful.Jerome B.
Customer did not leave a comment.Richard A.
From the very beginning to the end shit show. Tried to book online. But was not able. Then waiting on hold for 35 mins. To finally talk to nice lady that I thought had everything right. Then when sent the driver to pick up. They told him he was unable. And I the only one that was on reservation will be the one that has to pick up. When from the very beginning I told her I was paying and my uncle was driving. I am 4 hours away. My Dad had stroke and was moving him half way across the county. After sitting on the side of the road. For hour and 20 mins. Talking to 9 different people and paying in full for the truck. When I was told we could pay when it was dropped off. Shit show beginning to end. What you can do to improve. Teach everyone the same thing. Don't have one person say something and the next tell you that's not what we do. Bad for business. And drives customers crazy. When the last person said ya your all set. Waist everyone time and money. Will I ever go throw that again no. Would rather buy trailer and tow it. Then sell for 4700. Fuck no.Tom D.
Customer did not leave a comment.STEVEN W.
Customer did not leave a comment.PAUL L.
Customer did not leave a comment.Nicole W.
Clean the outsideLYNN S.
Customer did not leave a comment.DAVID L.
Customer did not leave a comment.Kevin M.
Customer did not leave a comment.ROBERT H.
Customer did not leave a comment.Armen K.
Customer did not leave a comment.WILLIAM R.
Everything was perfect and everything was done in a timely manner pleasant employeesJocelyne D.
This review is actually for the UHaul location 3601 Santa Rosa, Ave , Santa Rosa Ca 95407. I have â€œnever â€œ had a positive experience at this location. As much as I like renting from UHaul , when it comes to this location I will search out any and all other businesses in the area to get what I need to avoid renting from this location , I'm willing to pay more ; it's that terrible !!! When I have absolutely no other option, and forced to rent at this location . I dread it knowing something will go wrong, and it does . The manager â€œDonâ€ should be replaced in my opinion , his management skill are truly insufficient . It reflects with pretty much all staff dealing with customers inside & out , need retraining. I as a client should never have to show a employee how to properly hook up a trailer , and yet It happened ! He â€œ tried / tries â€œto twist situations so constituents working there are pretty much blameless, holding the client accountable which means more cost & possible damages to the client .He has even gone to the the point of heavily , heavily construing ( lying ) company protocol while having the displeasure of speaking with him. Listening to his idiocies as he tried to convince us he was providing a favor , that's fair with unjustified and excessive charges. This is just the tip of an incredibly ridiculous conversation. I seriously suggest he be replaced with a more ethical person that values company standards of service , and hold those he governs over to as well . Your clients are not ignorant , nor do they appreciate being treated as if in any form. Like all businesses you aren't without clients . Show a little more respectEMMETT K.
Was charged a $20 after hours fee without being told in advanceDavid F.
Customer did not leave a comment.Emily R.
Customer did not leave a comment.Isaac R.
Excellent customer service. Vehicle was in great condition, and clean. I would definitely use them again.DONALD F.
Customer did not leave a comment.STEVEN W.
Customer did not leave a comment.JOHN MADISON T.
Cheaper prices on cost per miles.RONALD T.
Customer did not leave a comment.jillian K.
Make the online self pickup process more understandable and more user friendly.ROBERT B.
The communication was horrible when I returned the vehicle. I rented the vehicle at 1:54 and I returned it at 1:54 then I had to wait for 15 minutes for the cashier to finish helping someone else, and when they did it was way past my return time but they charged me for another day based on that! I will never go to Larsen's to rent a uhaul ever again! In fact, I'd just rent a truck from Lowe's before dealing with Uhaul!TAYLOR A.
Don't tell the customer that they can use the app to access the truck when it's not possible to do so. This caused me a lot of issues.ERIC S.
Customer did not leave a comment.KIMBERLY R.
It is advisable to reserve trucks and trailers well in advance...about 4 to 6 weeks ahead.rebecca V.
Customer did not leave a comment.Kurt B.
Customer did not leave a comment.Samuel L.
Customer did not leave a comment.Gustavo V.
Staff very friendly and professional. Their attitude reflects the leadership of this establishment. Thank you for enjoyable experience. Sincerely and respectfully. Colin HoltonColin H.
unfriendly manager threatened to cancel reservation when called to confirm pickupJonathan N.
Quick and friendly service. Good place to rentBob F.
Very lovely people helped us with trailerCarol H.
make it so customers don't have to travel 100 miles out of their way to plckup a trailer!Paul P.
Larsen's is a rundown redneck farm. The good news is there's plenty of room to park. Attractive and inviting, definitely not. Functional, definitely yes.Peter B.
Very displeased with the attitude when booking the appointment as well as during pick up and drop off. I completed the questionnaire about what the condition of the truck was and I posted showing the truck was dirty on the floor boards and then was given a threat of if we turn in a rental dirty like that again we will be charged a cleaning fee.chamra A.
Good equipment and even better service!Bent C.
Try and accommodate where people want to pick up have an employee drive it so people don't have to Drive 30 minutes away after having a reservation be cancelled 2 times.Brianna R.
Customer did not leave a comment.Thomas H.
Customer did not leave a comment.SCOTT L.
Customer did not leave a comment.John H.
Customer did not leave a comment.Daniel G.
Was pretty easy to rent and attendants were very helpfulwendy S.
UHaul web site unstable and takes forever. Even though I reserved a van in advance and loaded my information and driver's license photos, it had to be all redone at the time of pickup due to Uhaul system problems. This happened last time I rented a year ago too.Gregory A.
Charge the customer the correct amounts. Provide customer service.Jon L.
Customer did not leave a comment.Steven T.
Customer did not leave a comment.Brian S.
Find new employees at this locationSusan H.
The people at Larsen's Feed and Supply are fantastic. Friendly, efficient and just really nice. The whole process could not have been easier. 5 stars.JAMES M.
Good job..Sam C.
Service was great.alan Z.
Customer did not leave a comment.Carter O.
Improve costumer service and improve there knowledge! Literally took an hour to rent a dolly. Never again will I rent from uhaulManuel O.
Took forever. 2 women couldn't operate Uhaul software. Very inefficient.Caleb L N.
The customer service was not very great... The Uhual was well kept but the interior was not very clean, including cigarette ashes still in the ash tray...Cassandra M.
I was very well pleased with the truck and everything and the people what is very nice I will recommend my friends to you guys thank you for your service and have a great dayDan W.
The woman inside the store was so helpful. I would surely recommend U-Haul snd this location to anyoneDenise B.
Maria was very helpful and very polite.valerie S.
Customer did not leave a comment.Jeffrey N.
Extremely misleading with advertised costs. Paid way more than i planned to. That 19.95 sticker is a total scam and you guys know it.Dominic S.
The check in process with you app is terrible. Your customer service to trouble shoot, horrific. These are enough that I will look for other providers before UHaul for my next needs.Jon B.
Service was very friendly and helpful. Would return for additional use.Kevin P.
Tell the customer that payment procedures vary from store to store.what works one place may not work at another.this cost me about $400 in hotel chargesGregg A.