Customer Reviews for Larsens Feed
(U-Haul Neighborhood Dealer)

Rating:

5.0

reduce the rate for insurance

Rating:

1.0

I had to take an Uber to the next city as I was droped off at the pick up location I was told I would get a $50 credit ?

Rating:

4.0

We were scheduled to drop off at Petaluma location, confirmed that arrangement with a staff the day prior, but arrived to find that location closed on Sundays, so had to be directed to another location.

Rating:

5.0

Very quick, very easy. Thank you two the two staff members who were professional and friendly.

Rating:

5.0

Great new truck, thanks!

Rating:

4.0

All good

Rating:

3.0

They didnt know /couldnt find the key. Was skeptical if we were even in the right place.

Rating:

2.0

I was very disappointed with the independent dealer location I rented from. I was charged a cleaning fee based on a photo that showed only two tiny pieces of debris in an otherwise clean truck, and it left me feeling like the charge was unreasonable. I appreciate that U-Haul corporate reviewed my concern and refunded the $25 cleaning fee, which I felt was the right decision. My suggestion for improvement would be better oversight and consistency with third-party dealer locations. Because of this experience, I will continue using U-Haul in the future, but I will only rent from official U-Haul locations rather than independent dealers.

Rating:

3.0

Very hard to find even for a local person.

Rating:

1.0

U-Haul charged me for mileage despite changing my pickup the day before after they allowed me to schedule a 15’ truck in another city. No human ever contacted me. Never using U-Haul again.

Rating:

1.0

I was charged for something not sure what

Rating:

4.0

Staff was helpful in extending my rental another day and explaining how to drop off the vehicle after hours. Easy location to access and was allowed to park my personal vehicle in their lot during operating hours.

Rating:

5.0

Oil needs changed

Rating:

3.0

I am very disappointed in the extra charges I was not told anything about . I was charged an after hour fee . I returned the U-Haul truck before it was even due back . As I was told I put the keys in the lock box since larsens had just closed . When I spoke with a larsens employee about returning the vehicle after hours they simply told me to put the keys in the lock box . Then on top of that I was charged a cleaning fee . It was not dirty at all ! Plus I never was told there would be a cleaning fee. I am very frustrated and quite disappointed with this U-Haul experience. I will not be using them again nore referring them to anyone I know .

Rating:

3.0

Feed store with horses and cool retail. Wasn't expecting the feed store was a drop off but nice to have multiple options.

Rating:

5.0

Upon receiving the truck, I observed that the bed was slightly soiled with sand and a few small rocks, which did not concern me. However, upon returning the vehicle, the clerk informed me that I would be charged an additional $20 due to the soiled condition. I explained that I had received the truck in this state, but she insisted that I should have thoroughly inspected and cleaned it before returning it. Consequently, she provided me with a broom to assist in cleaning the bed. I am outraged.

Rating:

3.0

When I picked up the truck, it was on empty, when I dropped it off, the app was telling me I was going to be charged to fill it. That was unacceptable and a poor experience. It was also unclear where to drop off the truck. Better directions would've been appreciated since I was dropping it off after hours.

Rating:

3.0

Frankly, using the app took longer than my entire trip. I won't want to use u-Haul again unless the need is dire

Rating:

5.0

Great people very friendly & detail

Rating:

3.0

I would not recommend as I thought my I was paying 50 and spent 249 . Not worth it never rent again

Rating:

1.0

Made to wait and ignore for to long and tried to charge me extra day. More happened

Rating:

5.0

my only complaint has to do with the website, not the location. the website tries to force too many different buying options on you, it is easy to make a mistake. but the rental location was perfect, very nice professional people, would not change a thing.

Rating:

3.0

Drop off keys were easy

Rating:

5.0

The van was not clean. I had to sweep it when I picked it up.

Rating:

5.0

it was very smooth for renting and return. The truck was clean and very well maintained.

Rating:

5.0

Highly recommend these people.

Rating:

5.0

Very friendly and helpful staff!

Rating:

5.0

Nothing great service

Rating:

5.0

Super easy and convenient. Had me on my way quickly.

Rating:

5.0

FANTASTIC.

Rating:

5.0

Great service. Quick drop off.

Rating:

4.0

Large parking areas and easy access

Rating:

2.0

Very friendly service here but the U-Haul markings were hard to find.

Rating:

2.0

This office didn’t open as was on our pick up notice at 8am but at 8:30. The directions for U Haul pick up were not clear on the barn fence that was closed.

Rating:

2.0

Truck was dirty inside and out , engine oil change was on, I needed the truck to move furniture the prior renter used it to transport buildings materials (rocks) had to clean out the we could before using it.

Rating:

2.0

Employees I dealt with were clueless and lost in the process. Took forever. The only person who appeared to know what she was doing had no interest in assisting her fellow struggling employees. Windshield was filthy. Had to return truck due to brake issues, thereby obliterating our work schedule. All what I consider "typical Uhaul." This was an emergency and it was nearby. Typically I use a different company that is less expensive, professional, and actually knows what they are doing. This Uhaul location is not, in any way, professional. I understand this is not your primary line of work and you typically deal with homeowners, not businesses, but get a clue! If I was this sloppy running my business, I'd be broke.

Rating:

5.0

Maria was fantastic!

Rating:

2.0

We were charged $18 because we didn't sweep the van out before returning it. When we got the van, there was some debris on the floor, but we just put a moving blanket over it, didn't think twice. All that was loaded in it was furniture, nothing that would create dirt or trash on the floor. The $18 charge seemed like a blatant rip off. The van itself was great, only wish it had been about 3-4" taller - not able to get queen mattress and box springs in it (upright). Except for feeling like we were ripped off, it was good experience. I would not recommend this place to a friend - there is another u-haul dealer in town I've rented from before and would send them there.

Rating:

2.0

The truck was filthy inside and out, had almost 150,000 miles on it and ran very rough. It also had very poor gas mileage.

Rating:

5.0

The rental car was clean and well maintained. Our moving worked very smoothly. The office was good and person who took care of the car was so kind and nice.

Rating:

5.0

Not charge so much for insurance

Rating:

3.0

The trailer had a melted harness. The U-Haul repair process was professional. They brought me a replacement trailer. It worked flawlessly. I would definitely recommend U-haul to anyone. Thank you

Rating:

5.0

Great service. Keep up the good work

Rating:

4.0

Will never use UHaul again. The software is HORRIBLE AND A WASTE OF TIME....SPENT 3 HOURS AFTER DOWNLOADING APP. Finally the local person got rescued by the 6 or 7th person he contacted.

Rating:

5.0

Easy to find, good area!

Rating:

2.0

Wrong location address took me a block down. Yard is chaotic, people ignore you when arriving.

Rating:

5.0

Great people, great feed store, just don't care of Uhaul anymore.

Rating:

5.0

I couldn't find the key information. Had to call U-Haul

Rating:

5.0

Don't charge so much for insurance and I'm not talking about this specific location I'm talking about uhaul in general. 26.00 for one day works out to over 9500.00 per year. $5.00 would be more of a fair price

Rating:

5.0

Professional and efficient staff completed my rental quickly and no wait.

Rating:

5.0

People were great.

Rating:

3.0

I was charged a second day’s rent for a trailer that I returned within 20 minutes of the rental location’s morning opening. I had rented the trailer at 3 pm the previous day and was unable to return it by closing time a couple of hours later. The trailer was not supplied with a means to elevate the hitch and it had to be disconnected by an employee with the location’s own jack. So I returned the trailer the next morning shortly after opening. I should not have been charged an extra day’s rent. Fail.

Rating:

1.0

Nighttime drop off no signage and very dangerous. Self check in not good at this location. Nightmare at the gate by highway. Never again.

Rating:

2.0

Had to ask the employee several times to do a walk around with me so there was no discrepancy, told me not to worry about it, I finally got her to do her job then 3 days later I get a email asking why I never returned the truck.

Rating:

2.0

I asked for a receipt but was told they only do it by email. Still have not received anything. I wanted proof that we returned the trailers. I took pictures as we were unhooking for my protection.

Rating:

3.0

They forgot the dolly and blankets, which I was charged for

Rating:

5.0

The online checkout was difficult to navigate. I had issues with the website