I was charged a second day's rent for a trailer that I returned within 20 minutes of the rental location's morning opening. I had rented the trailer at 3 pm the previous day and was unable to return it by closing time a couple of hours later. The trailer was not supplied with a means to elevate the hitch and it had to be disconnected by an employee with the location's own jack. So I returned the trailer the next morning shortly after opening. I should not have been charged an extra day's rent. Fail.RICHARD G.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Cotati, CA 94931
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Nighttime drop off no signage and very dangerous. Self check in not good at this location. Nightmare at the gate by highway. Never again.Justin A.
Had to ask the employee several times to do a walk around with me so there was no discrepancy, told me not to worry about it, I finally got her to do her job then 3 days later I get a email asking why I never returned the truck.Danial B.
I asked for a receipt but was told they only do it by email. Still have not received anything. I wanted proof that we returned the trailers. I took pictures as we were unhooking for my protection.Tyler M.
They forgot the dolly and blankets, which I was charged forGarey N.