Cathy was cooperating with me all the time and very professional service was given to me
NASER E
Customer Reviews for Lavin Car Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
If it's possible to let them know to avoid the app do it. The app is terrible. In person pick up and drop off was much easier. Appreciate it.
JACOB AAll equipment was clean and perfect. Thank you
RECEP IAwsome experience yesterday, when moving from a 2 bedroom apartment to a 4 bedroom apartment. Ali was the representative helping me yesterday and he couldn’t have been more wonderful and helpful. He took the time to do the check in for me as I explained to him I’m in a rush. I also spoke about returning the truck to him and he advised me to bring it before 6pm. And I will do that the next time too, it was a very smooth pick-up and drop-off both thanks to Ali. I will always get my U-hauls without a doubt from here. Wonderful experience specially during a stressful time.
Youna FThe person who assisted me was very kind and courteous. My experience at this location was wonderful. I hope to encounter people as kind as this gentleman in the future. I don't remember his name, but my experience renting a car here was truly top-notch. Many thanks.
RAFAEL AWasher fluid should be a checkpoint, and the truck was missing it when I picked it up.
Syed MBetter if you have someone to help for the movers even we are the one to pay the helper.thank you
Estela SThe staff guy was really friendly and pro.
Natnaen GNice and easy people to deal with.
Mory FI don’t think it could be better than this
amir kWhen I arrived, there was no truck available for me. I am not certain whether this was due to overbooking, but that was the impression I got. The truck I eventually received was brought out from the backyard at the last minute. It looked like it was about to be taken in for maintenance, felt old and worn out, and had not even been properly cleared of snow. None of the equipment I ordered was available, and the windshield wipers were broken. I had to stop during my move to go to Canadian Tire and purchase replacement wipers myself. Since I could only move today, I had no choice but to use this truck. This experience was very disappointing and has made me reconsider renting from U-Haul in the future.
Chun PThey charged me for extra insurance even though I opted out. The car did not have windshield washer liquid. The guy in front desk weren't helpful
ALI EI liked the cargo van I drove because the windshield was clean and the car's heater worked. Thank you!
Saeid HEven though we didn't receive the truck clean, we did clean it before returning it [pictures were sent as proof]. Given the fact that I am a regular customer of this Uhaul location, I am wondering if a discount on a future rental is in order 🤔 😉 😀? M. Doray
murad dHave better scheduling systems
Maaz DThey are scammers! Do not get your truck from here ! I parked my car at the spot where truck was parked. They called I cannot park there because it was a their private property ! I had to come back just to park my car somewhere else or they said they will block my car. When I returned my truck I filled up the tank exactly to the point I got it but still the next day they charged me more for the fuel. Very bad experience.
Arav PSome small garbage left in the vehicle, like empty coffee cup in door side cup holder, consider cleaning everything up next time.
Yuxin MThe windshield was too dirty; it was difficult to see the streets at night. In addition, water container for windshield wipers had no water in it, so it was impossible to clean the windshield. There was also too much dirt on headlights. I had to clean them myself. Another problem was that windshields became foggy from inside, which made it difficult to see the streets clearly.
Saeid HAli was such a nice man, welcoming, and respectful. He greatly knows the customers request and he takes a proper action. I greatly appreciated.
meysam mCrear Service
Raul HGreat people, Great service
ALI EThis was my first time using this location, and the staff were kind and friendly. He walked me through the van and explained how to use the gears, which I really appreciated. Due to inclement weather, my move ran longer than expected, and he generously did not charge me for the overtime. One downside was the availability of dollies. I ordered one when reserving the truck, but it wasn’t available at pickup and the system didn’t flag this in advance, which was challenging given the heavy furniture I was moving. Overall, I would return to this location. Next time, I’ll call ahead to confirm the availability of additional supplies.
JeongEui LThank you for outstanding service
Yury FThe staff was very helpful and supportive over the car check-in and check-out process. Not giving the full 5-star just because of the bad quality of the vehicle itself.
Sheung Hquick and efficient
wENDY CThis location is fantastic, almost like concierge/valet! Really nice, friendly and professional.
Siavash SI did not consent for coverage and they charged me that
JOYAL MThanks, you are the best
Mahyar SNot enough leg space for driving. The truck/van was really tight.
Sunil DVery professional Uhaul staff and manager, cooperative, great movers , excellent quality thanks for great time and service and supportive team.
HADI HIt was an amazing experience with Uhaul. Thank you for amazing services
Kevin LThank everything was perfect
Mahdi FNice lady on the front desk
Moises PTanx
Mehdi AVery friendly and kind. Easy to talk to and great experience.
Billy JWell located, everything went smoothly. I highly recommend this location.
Virginie OClean the snow off the vehicle
Paul MEmployees were super friendly, accommodating and easy to work with.
Da-Eun YExtra charge while the reception said otherwise
Ahmad hGood service, the employee is very cooperative..
Ronaldo GThe car was very clean. and was new. Their service is very good. Hope you can take their service.
Fozly RVery good customer service a good equipment!
FRANKLIN GNothing. Very smooth transaction Thanks Mr. M. Doray
murad dThanks
MANSOUR MI have rented from this location several times. I always follow the same route with the same vehicle for the same number of kilometres. When I rented last week, my bill was nearly three times what it normally is. When I called to inquire, I was not happy with the service I received. However, after some back and forth, Lavin made good. Thank you for listening. If you can remember an adage that has never changed but is sometimes out of fashion—"the customer is ALWAYS right"—I can recommend you to others. Thank you for adjusting my bill and making good.
ERIC BIt would be more convenient if the truck’s fuel level were kept above 1/4 tank at pickup. Customers may need to drive a longer distance at the start of their move and shouldn’t have to refuel right away. While we understand that the truck must be refueled before return, it’s much easier to do so after the move is completed rather than at the very beginning when time is limited
Hossein TThank you Mr. Ahmadi
MOHSEN OI put in a complaint about how I was treated by the location. There was no inspection of the vehicle and when I returned it 4 hours later, they told me that I had damaged the roof. I did 37 km and had the car for 4hrs. The item I transported was inside the truck and yet they stated that I’d caused damage. Without my consent, they charged me over $300. It’s a practice to get more money from the customer w/o their approval. Shameful and full of deceit.
Mchendel GStaff is so friendly and nice
Wan-Yu C