The renting process was smooth, fast and service was really nice.
Jane g
Customer Reviews for Lavin Car Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Best customer service , happy to work with them
Hediah MThe location was hard to identify. The service provided buy the agent was good and the interior of the office was acceptable. The vehicle was filthy on the inside. There was garbage left behind the front bench seat and the interior of the truck appeared never to have been cleaned.
Barbara YIf the location is not self service 24/7, please do not mark 24/7 in your website or app, that bring tons of trouble for customers. I would like to rate the 317 Sheppard ave e this location 0/10.
jiagan xGreat staff!
Dariush GEverything is good, booking is easy and straightforward, friendly staff.
VOLODYMYR PThe best you can find
Ali AConvenient location! Friendly staff!
Chun YLocation and process were convenient.
Therese CThe van was disgusting. They need to clean before giving it to the customer!
Sunita AEquipment light stated needed oil, transmission rearing up or speeding up mileage. Felt overcharged for 5hrs rental. Receipt was e-mail to me per representative when received very surprising. No don't want to say anytime else because the representative was very pleasant, so I am not sure of it's just details that was not explain at check-in or checkout. Nevertheless I will never revisit this location.
Christopher CCan't think about anything to improve.
Gulnara GThey deceive people in prices, they charge a lot of money and it's a very regrettable situation and they don't help at all, I've been deceived, no one should go
Ruhin AKeep doing what you do. Vehicle was available when o got there, unit was safe and in good condition. Service from the attendant was honest, respectful, will recommend and rent from them again. 10/10
Allan BNothing comes to mind
David KI would to thank U-haul representative Parto at 41 finch W that made my home move smoother than ever. She was so supportive and helpful.
Tohid TFuel charge and Service fee is too expensive I only used 33 miles but they charged $ 61.78 When I used last time I used 22miles they charged $10.50 Why so different I never recommend this place.
YISEOUB KFriendly, fair, and respectful. Highly recommended
Maziar E“بهترین تجربهای که تا به حال از اجاره U-Haul داشتم! تیم فوقالعادهای هستند، خیلی خوشبرخورد و کمکرسان. مخصوصاً امیر که بسیار مهربان و محترم است. حتماً توصیه میکنم!”
Ali ATruck broke down
Giorgi BVery pleasant experience with the team - no passive aggressiveness and quick service. Definitely recommend this place!
GEVORG CTotal Kms driven was 23km but still had to fill up 21 dollars fuel, so not sure how it worked. Felt something was wrong with the vehicle.
Vismay KThere is a discount if you drop the car before the time rental
Franklin vI got a truck on empty gas. 7 miles to empty. Was told to take it to the gas station. I lost time on my elevator booking and ended up out of pocket on this. I emailed my situation to uhaul and have not received a response.
Shamez KOverall was good.
Nima KThey were very polite and helped me immediately. Obtaining the U-haul was easy and it was very clean. Would use them again.
Paul SResponsible helpful staff👏
Majid LI had an excellent experience with this rental company! The process was smooth from start to finish, and everything went exactly as expected. The staff was incredibly polite and professional. I truly appreciated that there were no hidden tricks or unexpected surprises – just honest, straightforward service. I highly recommend them to anyone looking for a hassle-free rental experience.
Fares HI told them im bringing the van at 11pm! But when i got there gate was close! I could not get in to park the van! So it took my time and money to drive around the city, find a parking to park the van over the night ay for it, and return it the day after!!!! Further i was supposed to be charged 12 $ CAD for insurance but in my bill i guess it was more!!! Beside those other things were ok!
RAMIN NHigh availability of vehicles I was able to pick the truck I wanted literally 18 hours before I needed it. The lady that helped me was knowledgeable and very nice. And unlike other places the vehicle was well maintained. I will definitely use again!
STEPHEN RStaff was lovely. Very easy and stress-free experience.
Nick COrdered blankets to protect glass and a dolly which were not available at this location but nobody informed us.
Anup ICustomer service rep was amazing!
Jairo ANothing. It went very well.
Eric B