There needs to be better communication between the pick up and drop off places, because it just cost a fortune, and you're told different things on each end. We were told around $277, and now at almost $1,000 laterâ€¦ had nothing but issues, just thanking God we made it here safe.Dylan D.
Customer Reviews for Lavonia Self Storage
(U-Haul Neighborhood Dealer)
Lavonia, GA 30553
Services at this Location:
- Mon–Fri9 am–5 pm
Special Operating Hours
- 5/29/2023 - 6/2/2023: Closed
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great guy to work withTony S.
Customer did not leave a comment.John M.
Customer did not leave a comment.Tiffany T.
Customer did not leave a comment.Letha R.
The owner works great with the customer. ThanksShane W.
BIG ISSUE WITH UHAUL First site I was told to go pick up truck, was out of business? "I" had to follow thru to find this out. Second location assigned, does not carry trucks only trailers. AGAIN< "I" had to find this out. NO ONE EVER CALLED ME FROM UHAUL !!!! IF I DID NOT FOLLOW THRU I WOLD HAVE NEVER HAD A TRUCK TO MOVE. A REFUND IS IN MOND FOR UHAUL TO PAY AS I DID ALL THE WORK ON THIS!!!! I had to do this myself.david K.
extremely well run facilitykenneth D.
Went to pick up the truck and no one was there. Also on the lot there was only 1 truck and it was a 26'. I ordered a 10'... Trying to reach some one at UHaul was almost impossible...June P.
Customer did not leave a comment.Mark V.
Customer did not leave a comment.Paul M.
Very good runny truck and clean equipment, good pickup and drop locationsShawn L.
Customer did not leave a comment.jennifer J.
Customer did not leave a comment.Riley O.
Customer did not leave a comment.Ronald W.
Very nice person waiting on us.MARTHA P.
Truck was not ready due to previous renters not returning it on time or with gas. Had to wait while they got gas and they filled it less than half. Had people waiting to help at the house due to the half hour delay. Not U-Hauls fault but still annoying. Please don't schedule such tight turn around times!Crista R.
Kyle was friendly and helpful. He handled the transaction quickly. He helped me attach the trailer and answered any questions that I had. The trailer was in good operating condition and worked as designed for the entire trip.WILLIAM F.
Customer did not leave a comment.Debra G.
Great location, the owner even came in early. To notch service!ANTHONY G.
Customer did not leave a comment.Tyler V.
Keep up the good customer serviceJAMES T.
Customer did not leave a comment.DAVID W.
I was in need of a uhaul urgently and this place was convenient and easy to get to..easy accessible getting keys I was pleasednatalie C.
Kyle was amazing! Easy to rent! I will definitely recommend this location.DEBORAH O.
The Staff, location and equipment were great!DALE S.
Customer did not leave a comment.TIFFANY A.
U-Haul itself, screwed up my reservation, of course. Because that's what they seem to do best. However, Kyle made things right. Without him, would never been able to pickup the truck. He's a stand up guy dedicated to excellent customer service. Highly recommend doing business with him personally.Robert H.
Customer did not leave a comment.BOBBY D.
Customer did not leave a comment.JODY G.
Customer did not leave a comment.Kevin H.
Easy to get to place run by friendly folks!Dale S.
Very pleasant experience.Patricia D.
Customer did not leave a comment.Mike B.
Customer did not leave a comment.Glennis D.
Customer did not leave a comment.Revonda D.
Customer did not leave a comment.Tasha J.
Staff was available if I had any questions with the online check in. Perfect start.Christina R.
The truck we had was crapola. Needed maintainence badly. Ran very crappy. Ran on 5 cylinders, spit and sputtered all the way. Luckily we had only a few miles to use it. The agency we rented from was excellent in their service and representation and I would use them again. Just not that vehicle.jodi M.
Customer did not leave a comment.Ann G.
Customer did not leave a comment.Amy O.
My first time to deal with this location and I would highly recommend this dealer and storage area. Friendly and very competent with helping complete my move!Dianne H.
Customer did not leave a comment.Amber L.
No one there to check the truck in. I don't like doing this online. If I hadn't been vigilant when renting the truck and have someone to mark damage then the place I returned the truck could of charged me for the damage.Vanessa T.
Customer did not leave a comment.MIke Y.
Fix the issue or replace vehicle. Don't let your customer continue driving and just advise them, â€œif it overheats again, pull over for a few minutes until it cools down.â€ Also it was unacceptable or for the type inconvenience we experienced to only be given a refund of $30. I will definitely rethink using your company again.Halina R.
The owner/operator was very helpful and friendly.David L.
Fastest u-haul experience I've ever had. Would highly recommend this location.Steve C.
No one contacted me to let me know this location was closed on SundayMia B.
took over the drop off so I had to nothing except turn in my paperwork. Great experienceGrey H.
Customer did not leave a comment.herbert P.
Prices a little lower would be perfection throughoutRoy W.
Offer: rent-helpers, men with musclesDebbie J.
Friendly professional staff. Thank you for the great personal service.Roy W.
Was originally given 2 different locations to drop off equipment Website difficult even with customer service on phone could still not complete returnStewart S.
Website more user friendly Even with customer service on phone I could not complete returnStewart S.
Easy to find location. Good folks to work with from start to finish.Dale S.
Great customer service and very friendly.Janis Y.
Customer did not leave a comment.Richard M.
Very friendly staffJames G.
Customer did not leave a comment.CHRIS W.
There was a young person at the desk who didn't know anything...had to call someone to help unhook my SUV from the trailer...also, couldn't help put trailer in its spotALICE V.
Post hours of operation at drop off locationBrian L.
Customer did not leave a comment.Timmy F.
Customer did not leave a comment.Peggy K.
Customer did not leave a comment.James P.
Customer did not leave a comment.Will F.
Customer did not leave a comment.Rex L.
Customer did not leave a comment.James Z.
Good communication. Easy to work with.Lee E.
Easy, easy, easy!Wayne B.
Customer did not leave a comment.REGINA B.
Customer did not leave a comment.Tony M.
Customer did not leave a comment.JERRY J.
I really like the fact that you can return the rental at any time and through the app take pictures and drop it off without any help. That was a great ideaClayton S.
Customer did not leave a comment.Roy D.
Easily accessible location.Glenn M.
No one on sight available at drop off location.Larry C.
Kyle was very helpful, friendly, and accommodating.Lowell B.
Customer did not leave a comment.Harbin L.
I'm not going to recommend U-Haul to anyone ever - period.Michael F.
Customer did not leave a comment.Thomas C.
Customer did not leave a comment.greg S.
Kyle was so nice and helpful to me. Great drop off location. He was very flexible to work with my crazy moving schedule.Susan L.
Customer did not leave a comment.Richard D.
Customer did not leave a comment.Randy C.
Great experienceMichael Q.
Customer did not leave a comment.Tyler C.
Kyle Foster was amazing. He answered all of my questions and concerns and if he didn't have the answers right then he found them and called me back in a timely manner. He has great customer service skills and I will recommend anyone in that area to go to him first. Such a great experience.Heather R.
Customer did not leave a comment.Amy F.
Customer did not leave a comment.pam S.
Customer did not leave a comment.WAYNE B.
Great service go above and beyond for the customerFREDRIC P.
Each time I rent im not familiar with area I'm going to and it's always after hours when I can return equipment they always work with me and that makes it so much easier and relieve stress thanks haul!!fredric P.
Customer did not leave a comment.Dawn P.
Customer did not leave a comment.Richard H.
Customer did not leave a comment.Rhonda W.
Customer did not leave a comment.Delma R.
Hard to find location was closed found a man and he let us drop off our trailer but it was his sons business and this man just happened to be there and he said just put trailer out there somewhere and my son will take care of it we left our paper work with him and we left the trailer thereALICE P.
Customer did not leave a comment.RICHARD W.
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