Customer Reviews for Le Roseau Printing
(U-Haul Neighborhood Dealer)

49 reviews

7770 NE 2nd Ave   Miami, FL 33138

(305) 751-7784

Location Hours

  • Mon-Fri: 10 am - 8 pm
  • Sat: 10 am - 5 pm
  • Sun: 10 am - 1 pm

Services at this Location:

Contact Us

(305) 751-7784

7770 NE 2nd Ave
Miami, FL 33138

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 8 pm
  • Sat: 10 am - 5 pm
  • Sun: 10 am - 1 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Lisa C. 
Rating:
1.0

Terrible service at the location, rude, not friendly. Even though I did the process online when I got there I still had to wait like 30 minutes to get the keys as they made me do the line. The car was not in drivable conditions. There was NO rearview on the right side.

Yossi M. 
Rating:
3.0

Customer did not leave a comment.

Miriam M. 
Rating:
2.0

. A roach climbed up my leg while waiting for the guy to check me in . The trucks were in the back area of the building, which is a dump (literally, there is trash and debris everywhere) . The place had an housñrs of operations sign saying they are closed on Sundays . The van was dirty inside and out . The guy was on the phone the whole time I was there . I signed everything on the app and it still took 25 minutes of me being in that gross place and interacting with this guy . The van had a car parked behind it, which a lady had to move for me to get out . The space to maneuver the van to get out is dangerously tight . I don't think I should pay for this

Donato H. 
Rating:
1.0

Worst location ever!!!! Never again!

Erik B. 
Rating:
5.0

The lady who helped me, Marceline, was excellent!

Marc S. 
Rating:
3.0

Customer did not leave a comment.

Greg W. 
Rating:
3.0

Limpiar más la unidad

Salas A. 
Rating:
4.0

infested with cockroaches

Javier S. 
Rating:
2.0

Customer did not leave a comment.

Abdelhakim M. 
Rating:
5.0

The front end of the truck had 3” play in either direction of steering wheel. Called Uhaul for permission to return truck to another location so I did not have to dry on highway again and was not allowed. I had to drive back to renting location.

Alejandro M. 
Rating:
5.0

Joseph was extremely helpful! I will be back to use the service through him again! Thank You.

Chris A. 
Rating:
1.0

Customer did not leave a comment.

timothy N. 
Rating:
1.0

Ended up redoing the reservation to a self pick up because front desk would not assist with pick up, truck had flat tire and no gas as well as dead battery, guy called me after I dropped off truck to insist it was missing the dolly that we left (locked!) in the back of truck. Horrible experience, will never use Uhaul again

Leah H. 
Rating:
3.0

I specifically declined CDW yet it was still added to my contract and final bill. Now I am stuck with trying to get that charge removed. Aside from that, all went well.

Alexandre A. 
Rating:
4.0

Was hard to find the right place, but the guy was super friendly once I found him

Patrick G. 
Rating:
5.0

Customer did not leave a comment.

ANABEL C. 
Rating:
5.0

Customer did not leave a comment.

sara D. 
Rating:
1.0

They dis not charge me nor invoice me at the time of the return. The chose to do it a day later and overcharge me for gasoline. I left the truck with as much gas as it was when rented. The level didn't show the same amount of gas as the paper when rented. Even if I was short, there is no way they needed 9 more gallons of gas. RIP.OFF

EDUARDO P. 
Rating:
5.0

Customer did not leave a comment.

Olga P. 
Rating:
1.0

Arriving at the moving location the wheel of the truck was flat. I have called for Assistance at 4.00 pm and they arrived at 11.00 pm. I couldn't load a second round and complete my task. Uhaul didn't refund my rental and didn't offer me any other rental for free to compensate, even though all that happened was clearly documented in my file. I was told that the manager will contact me I'm still awaiting.

philippe K. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY B. 
Rating:
2.0

It was difficult to find parking, and the store manager was a bit overwhelmed with other business at the time of my rental. Once I received the keys, the truck was blocked in the parking lot and I couldn't leave the premises, cutting into my rental time. It was an unnecessary frustration and wouldn't recommend this location to anyone.

Kipp N. 
Rating:
5.0

Customer did not leave a comment.

Josue O. 
Rating:
3.0

The van had low tire pressure, was dirty and full of roaches. Make sure you keep the van clean and check the maintenance.

Fernando O. 
Rating:
5.0

Everything was good

YULIET G. 
Rating:
1.0

Over charged $30 dollars extra. Place is dirty

daiana C. 
Rating:
1.0

Only one person working that day , the place was dirty and desorganized also the truck have 2 almost flat tire that we have to go to the gas station and fill with air because was the only and last truck available ( make my reservation the day before ) I rent a dolly and they don't have it 😡😡😡😡

Diana M. 
Rating:
3.0

Customer did not leave a comment.

Denis L. 
Rating:
4.0

Joseph took a little while but he was very professional. The office is very messy.

Kenneth P. 
Rating:
3.0

Customer did not leave a comment.

ANGELA H. 
Rating:
2.0

Initially I was told that I would be charged $.69 a mile but when I got my email receipt I was charged $.99 a mile by the agent and other charges that weren't explained to me. I was very disappointed in the unexplained charges.

GREGORY N. 
Rating:
3.0

Customer did not leave a comment.

Andres C. 
Rating:
2.0

Lot was very small , there wasnt space for the truck to be parked

joel C. 
Rating:
1.0

My original reservation was canceled. I called and the guy was very little help. I booked a new reservation online. Once I arrived at pickup gentleman helping me required three different phone numbers of “people to contact” came across as data mining phone numbers. Then I had to wait for the guy to unlock lot and move trucks around. Rental agreement had the wrong amount of gas. Van has visible damage not marked, tire pressure and warning lights were on. Upon returning van, I explained gas gauge issue, was told everything was OK, only to get a bill for 5 gallons of gas when I only drove the van 6 total miles. Then to top it off, I was charged $20 for insurance that I declined as well. This location and proprietors are flat out running a racket. Now that I read other reviews on this location it seems to be expected at this location. Shame on U-haul for allowing this.

STEPHEN C. 
Rating:
4.0

Fast and efficient and professional. I like this place .I will rent here from now on .

EMANUELLE K. 
Rating:
2.0

I was charged for insurance I didnt ask for.

Eric M. 
Rating:
5.0

The manager was very attentive and provided excellent service

PEDRO S. 
Rating:
2.0

I have no words!

MARIE J. 
Rating:
2.0

They included the insurance charge, when the reservation was without insurance, and since no one physically attended to me, everything was through a man who did it by phone with another man from that office, they charged me 60 dollars more in my contract. I'm going to claim a refund.

Sergio G. 
Rating:
3.0

Customer did not leave a comment.

CARLOS D. 
Rating:
1.0

Vehicle was dirty inside and out , the parking lot was too narrow and was difficult to exit. Seedy characters in and around the property try to create conflict. The workers had know knowledge of the systems and are trying to steal identities instead of rent trucks. There's no place to park your vehicle while renting a vehicle from here. There wasn't a proper place to return the vehicle I had to go park it behind the building in a sketchy alley. Avoid this location at all costs! Not to mention nobody had a mask or any type of professional attire.

shaun S. 
Rating:
5.0

Customer did not leave a comment.

Ashley C. 
Rating:
5.0

Everything is great

Lashunda S. 
Rating:
1.0

This was undoubtedly the worst customer service transaction I have ever experienced. I was informed I would be contacted by the area GM which did not occur. A brief overview of my transaction listed below. - Scheduled pickup time at 9AM. Manger didn't arrive to open the location until 9:45AM. I had to return my keys to my property manager at 11AM and do a walkthrough at that time as well. - I completed the online check-in to expedite my pickup. The manager proceeded to take me through the entire check-in process and was confused how my information was already in the system -We went out to the "parking lot" which was a mud lot that was completely flooded with my Uhaul and auto transport submerged right in the thick of it. - Once attempting to start the car the battery was dead. Only later was I informed by the Manager he left the lights on causing a dead battery the night prior. - At this time I spoke with my property manager and she had to rearrange her schedule to come at 1PM. - The manager was attempting to jump start the vehicle with his personal car, only to be informed by corporate call center agent that was against UHaul guidelines. - An hour later the technician arrives and upon seeing the auto transport already attached states the uhaul truck must be packed then the auto transport attached ( I agree'd and stated that was what I had requested although the store operator did not believe so). - The technician replaced my battery and I was finally able to go load my items at 12:30PM. - Obviously realizing I would not be able to load my items in 15 minutes I had to again reschedule with my property manager and her only other available time was 4PM. - This would eventually ruin my 1st day of travel, it caused me to purchase a hotel room in Jacksonville for the evening incurring additional costs for the hotel room and food for the evening. - I arrived back at the Uhaul store location at 5PM to attach my auto transport and begin my trip - The store parking lot was gated off with no ability to enter. The store manager did not know who had the keys. - 30 minutes later the key holder was found and the gate was unlocked - Once I backed the Uhaul to the AT the store manager said to me and I quote “Ok, so do you know how to get this attached? Because I don't.” - After which I knew chaos would ensue, he recruits other associated to assist him. I'm looking up youtube videos to attach the AT. - 90 minutes later the AT gets attached through a team effort even though the UHAUL website advertises a 5-minute hookup. - As I'm pulling out of the lot the store manager yells at me to stop, because he hadn't attached the emergency chains to the undercarriage and they were dragging on the ground. Again this is just a BRIEF overview of some of the mishaps I incurred and no resolution came from this, no one reached out to me, and I absolutely hate writing negative reviews or even complaining in customer service as I work in the hospitality industry. I just can't for the safety of other future customers go without notifying you of my experience.

Sean P. 
Rating:
5.0

Customer did not leave a comment.

Frenella Kathian B. 
Rating:
1.0

Extremely bad customer services. Unsafe. It seems that the guys do not know what are they doing. The checking was done by phone and I have to give my credit card number to the one that did the check in in front of few people. If my credit card information gets stolen, uhaul is going to be responsible for it. You should close that location. The car was smelling to feces and urine.

Michel G. 
Rating:
1.0

I wait 45 minutes to got the van when I pick up, and I wait one hour to get the invoice printed. Bad service,

Adelmar S. 
Rating:
5.0

Customer did not leave a comment.

Rafael R. 
No reviews have been submitted for this location.

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