Rental location was 1.5 hours away from my preferred pick up location. Had I not called uhaul to check on my reservation I would have never known. Truck misfired the whole drive and was the biggest piece of crap I've ever drivenJobe A.
Customer Reviews for Leblanc Auto Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
First I was giving a rental that I did not select on web. If what I wanted wasn't available at that location, another location shouldn't been suggested that had what I wanted. I didn't complain I just made due with what was giving to me but now I get my receipt and I'm being charged for gas I put in the truck before returning it. I know I put gas passed the 3/4 mark.Taiesha S.
Customer did not leave a comment.DYLAN B.
Rates are supposed to be $19.99 a day I got Charged $83.00 for 3 1/2 hoursMICHAEL G.
How's does $105.00 a day +14+12 and change total $265.00. Also why do I have to pay the difference between a 15' truck and 20' truck when the reason for the upgrade way not my choice?SHARI C.
Customer did not leave a comment.Tracy A.
Customer did not leave a comment.Bryson L.
We were not acknowledge when we walked in. They asked for a credit card and gave us no instructions on the operation of the tow dolly. Nor did they make us aware of the return policy or tell us that they were not open on Saturdays to return the equipment. Service stunk I was not pleased.TESSIE J.
had no problems, friendly serviceHugh R.
Customer did not leave a comment.CURTIS C.
Customer did not leave a comment.Meredith C.
Customer did not leave a comment.Tyler B.
Keep doing an excellent job and caring about your customer .VIRGIE E.
The smart phone registration...it said not to do it until you were at the vehicle. That ended up taking us 15 minutes to do, most of that time was after scanning my drivers license and awaiting approval. The setup should be in two parts. One the registration and the 2nd part once you arrive, get the keys, and inspect the vehicle.Zeke D.
Customer did not leave a comment.James S.
I feel it was dramatically overpriced. I received no paperwork at the time of rental and was told the contract would be emailed to me but was sent well after the fact. Also the fuel level was 3 quarters full (I returned the truck full) and i didnt get confirmation on the mileage. As of yet My 100 (96) dollar deposit was not returned to my card as promised. I returned the truck on full so i should be cridited whatever the difference is. Overall it was not a great experience.Garry B.
Customer did not leave a comment.Christina C.
Customer did not leave a comment.KIM A.
Customer did not leave a comment.Donaven F.
Customer did not leave a comment.Donalisa E.
very good location for the city of LafayetteEmile M.
Customer did not leave a comment.Wayne B.
It's sadfonzie W.
Customer did not leave a comment.Jenekai T.
very easy trailer to backup in narrow spotsHUGH L.
Customer did not leave a comment.Robert F.
Great service.Jeremy B.
That lock used to secure box of truck needs to be lubricated regularly. We(uhaul tech and I )had to destroy it due to malfunction. Or use keyed locks designated to each truck. Was not a big problem.Walter L.
Customer did not leave a comment.teddy J.
I was very satisfied with the service. Thanks again.raymond M.
Customer did not leave a comment.perla V.
Didn't offer any help hooking up the trailer.Lynn T.
Very friendlyShauna A.
Every thing was greatFrank F.
Your customer service lady was very rude and there was a guy there who was upset about something and looked like he didn't want to be there. He wasn't much help either. I put in a complaint to your corporate office about them but NO ONE returned my call. After being a loyal customer for many years, I will never use your services again. I should have been given at least a partial refund for my troubles but nothing.Jerry V.
Dropped off early, so they were closedDenise M.
Customer did not leave a comment.STACY S.
Customer did not leave a comment.Ashley P.
Service pickup was great, trailer however - surge brakes did not seem to work well and trailer had a bad vibration or tire out of balance - shook alot while towingTony S.
Customer did not leave a comment.Stephen P.
The right rear light on the trailer was loose and worked off and on . The dealer blamed the disruption on the new connection I purchased at Auto Zone.Catherine L.
Nice people.Joseph A.
Fast and friendly.John G.
Customer did not leave a comment.ROSLYN F.
Customer did not leave a comment.Sheila C.
Customer did not leave a comment.RUSSELL C.
great friendly people!NANETTE S.
Customer did not leave a comment.Richard D.
Customer did not leave a comment.Lacey W.
Customer did not leave a comment.Sandra H.
Customer did not leave a comment.Karen L.
Customer did not leave a comment.TERRY K.
All of my other Uhaul experiences have been excellent, but this facility is a very poor representation of Uhaul. When picking up the trailer he conected it to my hitch and then said, "you can connect the chains and the lights yourself." then he walked away without checking the lights or anything else. When I returned the trailer I went into the office and completed the payment he said, "OK, your good to go." I had to ask him to come and unhook the trailer from my car." Very unprofessional and no up to Uhaul standards.James A.
Customer did not leave a comment.Christopher G.
finding a location that had what i needed was difficult, i think the site needs to be updated. i went to one location that was no longer there and the other one only had 2 box trucks. the one i rented from had horrible service.randy T.
Customer did not leave a comment.Howard N.
The man at the desk was rude and unhelpful. 1.) He did not help me when I first arrived. I had to wait 5-10 minutes while he argued with AT&T over the phone. He then proceeded to shuffle his personal paperwork around while I waited. 2.) He did not have what I ordered. The truck was too big and he did not have a hand cart/pulley that I ordered. 3.) He was rude when I asked if he could help me put my car on the tow dolly. 4.) He rushed through the paperwork when he finally got to me.JOHN B.
Customer did not leave a comment.Emile M.
The guy has poor ratings online and when I went into the establishment, I could see why right off the bat. The place was junky and his attitude was terrible. I walked in and said hey, I'm X and I'm here to pick up the uhaul. He never once looked at me, shake my hand, greeted me or anything. He literally kept typing on his computer for a few minutes and then said "sit". After a bit more I was feeling ackward as heck so I tried to make more conversation. Noticed a plaque on the wall that says uhaul, 25 years. I said wow, 25 years you've been with uhaul. He goes, hmm.. gets papers out and says sign sign and sign. You get the picture. Probably will never pick up from him again, even if he is closest to me.richard R.
Customer did not leave a comment.SYLVESTER N.
Make sure the truck is there on time and make sure the truck is in good working conditions.June W.
Customer did not leave a comment.john L.
Upon arrival to drop off my unit, I was never greeted when I entered the business , I guess that's a personal thing, it was first thing in the morning, however never greeted!! The person never talked to me until he told me I owed extra money for mileage, in which I called ahead and asked for extra mileage do to detours due to flooding!! Not nice at all! I paid and left!!! However U-haul sevices were Great! Just not this location!! Thanksangela T.
Customer did not leave a comment.DAVID B.
Customer did not leave a comment.TANYA M.
Customer did not leave a comment.brennan T.
Customer did not leave a comment.Michelle M.
Customer did not leave a comment.MARK S.
Customer did not leave a comment.RODNEY G.
Low deck not for the long haulDamon R.
Customer did not leave a comment.JEFF G.
Better location than the other side of town. Kind, accommodating and effortless.CONNIE G.
Store owner was extremely rude; maybe you can notify him to treat all races the same next time. We all pay the same prices to his business.Renauda H.
Customer did not leave a comment.Brittany H.
Customer did not leave a comment.Daniel B.
Customer did not leave a comment.GRADY G.
The operator was rude and unprofessional. His computer was old and outdated. We walked into the dingy office and the guy did not even greet us. We gave him our information and he began to type things into his computer (which seemed to take forever). He did not speak as any of this was happening. We hooked the trailer to the truck. NOBODY advised us the truck should have been loaded before we hooked the carrier to the UHaul! The surly operator hooked the carrier to the truck but refused to help us get our vehicle onto the carrier without us paying him extra!!! Needless to say when we got home we were unable to unhook the carrier so we could load the truck. We spoke to four people with UHaul trying to get help unhooking the carrier-WE COULD GET NO HELP!!! We couldn't let down the moving ramp, making moving extremely difficult. I WILL NEVER USE UHAUL AGAIN!Cardell R.
Customer did not leave a comment.MARTHA S.
Customer did not leave a comment.Ron A.
Did not have time for us never checked lights equipment in almost unuseable conditionSteve P.
Asked for a truck in Alexandria la and scheduled me one in Shreveport instead. That issue was resolved with ease but I had questions and when I called to speak with a representative I spoke with the most condensending and rudest person I have dealt with on the phone. He did not answer my questions and was condensending to me. When I asked to speak with someone else who could be more helpful he argued with me and continued being rude and would not connect me with someone else so I had to hang up. When I called again I spoke with a very nice woman who answered all of my questions very easily and quickly. In the future I will look for other moving truck before I choose uhaul simply because of this. My day was stressful enough without having to deal with some jerk over the phone when I'm paying as much as I did for the truck and was busy with my day. I deal with people everyday over the phone with my job and have never been treated this way by someone I'm giving my money too.STEVEN W.
Wonderful return receipt service provided, as usual.JOHN B.
Be more nice smile and have a doleyebony C.
Customer did not leave a comment.BRUCE H.
Customer did not leave a comment.BRUCE H.
Customer did not leave a comment.ANDREA A.
Customer did not leave a comment.ROBERT B.
Customer did not leave a comment.MARK M.
Customer did not leave a comment.CONLEY S.
Customer did not leave a comment.SHANE P.
Customer did not leave a comment.Lashun D.
Customer did not leave a comment.OBIDEE S.
Customer did not leave a comment.Juanita F.
My online reservation wasn't completely fulfilled completely and the gentleman working there simply said "I don't have that" and looked at me like I was stupid.Andrew C.
Customer did not leave a comment.BILL W.
Customer did not leave a comment.Tara N.
We waited an hour to get our rental. 2 men where there and only one was working.Heath M.
Very friendly people! Will defiantly use again.BRYAN R.
Customer did not leave a comment.MICHAEL T.