Customer Reviews for Legacy 369 Self Storage
(U-Haul Neighborhood Dealer)

136 reviews

5540 Matt Hwy   Cumming, GA 30028

(678) 455-7718

Location Hours

  • Mon-Thur: 9 am - 5:30 pm
  • Fri: 8 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(678) 455-7718

5540 Matt Hwy
Cumming, GA 30028

Services at this Location:

Location Hours

  • Mon-Thur: 9 am - 5:30 pm
  • Fri: 8 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Ward J. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

Great customer service

Jonathon W. 
Rating:
5.0

Customer did not leave a comment.

Tonya A. 
Rating:
5.0

Customer did not leave a comment.

PAT M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL Q. 
Rating:
4.0

Customer did not leave a comment.

James A. 
Rating:
4.0

Excellent customer service

Brandon J. 
Rating:
5.0

Process was smooth, no issues

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Howard H. 
Rating:
5.0

The owner went out of his way to help me. Outstanding!

Emory R. 
Rating:
5.0

Customer did not leave a comment.

Douglas C. 
Rating:
5.0

Customer did not leave a comment.

Derek S. 
Rating:
5.0

I was not told of a $20 after hours service charge. I easily could have waited to return the truck.

Chris H. 
Rating:
5.0

Great service

Jacob A. 
Rating:
5.0

Customer did not leave a comment.

Jody W. 
Rating:
3.0

Customer did not leave a comment.

Clevenland B. 
Rating:
5.0

Hilton was great to work with and very friendly. They hooked the trailer up for me and we were in and out. Prices were extremely affordable too!

David S. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

ERNEST B. 
Rating:
5.0

Customer did not leave a comment.

Randel W. 
Rating:
5.0

Howard & Hilton were Excellent Always in providing me all the Information I needed any time I called. As well, Excellent Service in preparing me for Renting one of their Trucks! They took good care of me. Friendly and Professional but with a Small Town Feel which is what I Love! Thank you Legacy Storage! - Mary Wells

Mary W. 
Rating:
5.0

Exceptional customer service.

MARK D. 
Rating:
1.0

The 15 foot truck I used battery died when i was unloading and I was unable to use it for the full move. I never turned on cargo light as it was day time and I still had a dead battery. I am very disappointed in Uhaul and will try anything possble to not use you again. i lost a lot of time by losing my truck.

Stephen C. 
Rating:
5.0

Customer did not leave a comment.

Brian R. 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Very easy to work with at this Uhaul dealer.

Josh R. 
Rating:
5.0

I did not ask for a hand truck and UHaul mounts one in the truck anyway. It used up valuable floor space.... I didn't ask for it, don't put it in the truck!!!

brian H. 
Rating:
5.0

Customer did not leave a comment.

Joseph T. 
Rating:
5.0

Customer did not leave a comment.

Jody K. 
Rating:
4.0

Customer did not leave a comment.

MICHELLE Q. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Samuel F. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY H. 
Rating:
5.0

Customer did not leave a comment.

Mckenzie G. 
Rating:
5.0

Customer did not leave a comment.

Karl W. 
Rating:
5.0

Customer did not leave a comment.

Jon C. 
Rating:
5.0

Absolutely nothing, everything was great and the truck was outstanding. No issues at all to report.

Aaron W. 
Rating:
5.0

Customer did not leave a comment.

Claude B. 
Rating:
5.0

Great service and very clean and convenient to get in and out. Staff is very friendly and helpful.

Keith A. 
Rating:
5.0

Customer did not leave a comment.

Justin L. 
Rating:
5.0

Customer did not leave a comment.

Hilton H. 
Rating:
5.0

Customer did not leave a comment.

Alaric D. 
Rating:
5.0

Customer did not leave a comment.

Mauricio B. 
Rating:
5.0

Customer did not leave a comment.

RALPH ALBIN R. 
Rating:
2.0

I arrived before closing time but no one was there. Had to call the emergency phone number and was told to leave the trailer there. Was not comfortable leaving it without a receipt.

DONALD H. 
Rating:
5.0

Customer did not leave a comment.

Kenneth Z. 
Rating:
5.0

Customer service on both days that I was there was awesome I wouldn't change a thing

John C. 
Rating:
5.0

Arrived right at closing time to return a trailer and employee was friendly and quick to get my equipment checked in and me on my way.

Andrea B. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

Zachary K. 
Rating:
5.0

Customer did not leave a comment.

Amber F. 
Rating:
5.0

Customer did not leave a comment.

Eugene L. 
Rating:
4.0

Parking lot was a little hard to get out of, but overall, really no problems.

Marissa J. 
Rating:
5.0

Customer did not leave a comment.

Christopher N. 
Rating:
2.0

The digital pickup process was a mess and complicated. It should be clear directions and expectations before arriving to pick up the vehicle

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Susan R. 
Rating:
5.0

NA

Kamal B. 
Rating:
5.0

Customer did not leave a comment.

Phillip J. 
Rating:
5.0

Customer did not leave a comment.

Sean T. 
Rating:
5.0

Customer did not leave a comment.

Philip F. 
Rating:
5.0

Vert friendly and very helpful. I would rent here again. Thanks.

Manith C. 
Rating:
5.0

Customer did not leave a comment.

Veston L. 
Rating:
3.0

Area to park is very small.

Marcus D. 
Rating:
5.0

Customer did not leave a comment.

Mark V. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Great staff!

George W. 
Rating:
5.0

Customer did not leave a comment.

Ronald P. 
Rating:
5.0

Excellent!!

Randall C. 
Rating:
5.0

Not a thing

Janice S. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

easy availability, friendly customer service, clean truck-would highly recommend:)

Suzanne K. 
Rating:
5.0

Very satisfied with service at this location

Rachel R. 
Rating:
5.0

My questions regarding the invoice were answered quickly and the issue with my bill was resolved immediately. This is a top-notch location for renting U-haul. Very impressed!

Larry C. 
Rating:
5.0

??

Terry P. 
Rating:
5.0

The rental was great, the location exceptional and the gents behind the counter very helpful I was back on time, but the U haul website/app not able to work as it could not "share" my location properly for check in. My phone was working and sharing fine, but app still wouldn't work. That part was frustrating.

Aaron W. 
Rating:
5.0

Customer did not leave a comment.

Patricia F. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Keep up the same prompt courteous and accommodating service that I received.

Stephen G. 
Rating:
5.0

Knowledgeable. Nice conversation

Ernest C. 
Rating:
4.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

TIM C. 
Rating:
5.0

Customer did not leave a comment.

Blaine H. 
Rating:
5.0

Customer did not leave a comment.

TIM C. 
Rating:
5.0

Customer did not leave a comment.

george S. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
4.0

First, the staff hosting the UHaul was excellent. I stored my stuff at Legacy, the staff are nice and friendly and very helpful. The issue was the truck itself which isn't Legacy Storage's fault. It's UHaul's fault. The truck did what it was supposed to, but it felt unsafe. The back tires were bald, the vehicle was wildly out of alignment. It felt very unsafe to drive. I was very fortunate that the destination was very close. I've had positive experiences with UHaul in the past but this just wasn't a good one because they gave us a poorly maintained truck. I'll still use them for my driving needs because they are the most affordable option but I hope they give us a safer truck next time. Very disappointed.

Jessica H. 
Rating:
5.0

Customer did not leave a comment.

Robin H. 
Rating:
5.0

The folks at Legacy 369 Storage are fantastic! Customer service 5 stars in my book .

Robert T. 
Rating:
5.0

Very helpful, kind and efficient.

Robin H. 
Rating:
5.0

Customer did not leave a comment.

Chris G. 
Rating:
5.0

Customer did not leave a comment.

Chris G. 
Rating:
5.0

Customer did not leave a comment.

Chris G. 
Rating:
5.0

Customer did not leave a comment.

eugene H. 
Rating:
5.0

Customer did not leave a comment.

Doris R. 
Rating:
5.0

Customer did not leave a comment.

Jason W. 
No reviews have been submitted for this location.

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