Great folks to work with
robert P.
Customer Reviews for Leland Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The equipment was blocked in and needed to be moved. Wasn't really an issue just a bit of an inconvenient hookup.
Raymond H.We did the night drop off online. The only problem I had was the app would not let me pass step one, I had to use uhaul.com instead.
Keith T.Trailer lights were non functioning/burned out. Trailer was beat to hell. Trailer was missing flat 4 pin connector. I had to go buy a new connector to even use the trailer. Parking space for the trailers is a joke and really small. Not an easy place to hook up or unload.
Michael H.Keep up the great service! And, if at all possible, strive to add a U-Haul pick up truck to your fleet of trucks at your location.
Ted Z.Pick up was quick and easy. Associate was helpful and provided a professional environment.
David M.I have rented from UHaul and this was not a good experience.. I was unable to get into either of the 15' trucks sitting at the location and thanks to the help of Kevin at the Wilmington location, I was able to contact a DM for assistance and get my truck. Very disappointing because I still had to pay my 4 movers $150 each while they sat and waited at my home for the 90 minutes it took to get this resolved. Won't be doing the 24/7 route ever again, it wasn't a good experience at all.
Janet L.I like how Uhaul now has a way to see pictures and report damage with your phone. I also like the new check-out process.
Jonathan P.Love this location. Would likewise recommend it to anyone in need.
BRYAN W.The woman at the front desk was so great to work with . You should have more employees like her ! If you could find any .
Tim P.No one present in the office when I arrived to pickup my trailer. Had to phone a rep and waited 15mins. There was no assistance hooking up or unhooking the trailer. I had to do it myself. Have rented UHauls many times and this was a first. Not an awful experience but certainly not optimal customer service.
Wayne C.The process for pick up was complicated and took longer than expected, even after watching the video. Return was slightly better and part of my reservation was not fulfilled.
Chelsea C.Smooth easy pick up and return. Truck was clean but smelled like cigarettes
Amy M.Repeat customers be approved to rent day before pick up.. The process of taking photo of themselves and license photos upon arrival and waiting to be approved is time consuming.
ESTHER B.Thanks so much
WILBUR G.I had the worse experience trying to rent a truck from the main uhaul line. I was transferred several times to different departments and no one was still able to help me. It took me almost 3 hours to rent a truck which is just unacceptable
Andrea R.The issue with my past rental was the uhaul app. It would not load my pictures after trying so many times. I finally tried the website on my phone and it worked. There were loading issues on the app at drop off and pick up which was very frustrating.
Janelle D.Our truck was available when promised and worked flawlessly. We checked the truck in a day early while the location was closed using the online process. Do that before you drop off the keys because they ask for a picture of the odometer - oops, I didn't do that. Nonetheless, the process was easy and without issues. I would definitely recommend this U-Haul location.
Robin F.Nothing at this time. My experience was very good.
MICHAEL T.The employees at the Leland Storage helped us out with what could have been a dangerous situation. We picked up our 15' truck from Front Street Market in Wilmington, NC. They didn't have the car dolly we needed, so we were sent to the Leland location for that. While hooking up the car dolly, we noticed that one of the back tires was actually slashed and totally flat, but was being held up by the other tire, which is why we didn't notice it at Market Street. The Leland employees worked to help us get a replacement truck, worried for our safety. I am thrilled with the customer service at the Leland location, but will be writing a Google review about the second location. The employee at the Front Street location not only gave us a dangerous vehicle, he didn't even have the courtesy to get off of a phone call (on speaker so we could hear the other party) in which he was talking about a woman. So, how can Uhaul improve the situation? Send in a person acting as a customer and get a true view of how the employees are treating customers. Some locations should NOT be allowed to represent Uhaul, much less rent out equipment to people that could be dangerous.
Shawn S.They were great. Even recommend a restaurant when I asked about restaurants. Very friendly, polite.
KIMBERLY F.Reserved trailer for one day was charged for 2 days. Went back to question fee and was told they would get back with me. As of yet no explanation
MICHAEL K.The lady that helped me at the pick-up place was kind,friendly, helpful and knowledgeable. The facility was clean and well organized.
PEGGY H.Everyone was superb!
CONSTANCEGRAY T.Would use again!
Cindi O.Doors were locked and had to ask the guy where to park it. No information given on anything or truck verified immediately and then 2 days later I get charged 50$ for fuel service charge but since I didn't take pictures I can't do anything about it.
Elliott G.I was informed my rental would've prorated because I returned the rental early and under the allotted miles. However, I have not received any prorating as of yet and it had been nearly 3 weeks and still waiting.
Mariaelaina I.Everyone was extremely pleasant!! I wasn't told if I did not come in at my 9:00 appointment on time my reservation could be canceled!!
DAVID D.I had a small move with a trailer which only took an hour to load or less, it would b helpful to have " by the hour" costs. It is unfair to customers to pay 2 hours labor when it was only 1 hour. If u work 1 hour at work, r u expected to b paid for 2. Per hour is needed.
KAREN D.Customer service was amazing! The only thing that wasn't excellent was the cab had trash behind seat and back of truck wasn't swept out. Other than that everything was great!
CHRISTINA D.The location I rented from was great. My problems are with UHAUL. I am dissatisfied with the reservation process and no being able to secure a vehicle from my preferred location which created additional mileage for me. The UHAUL app that I downloaded never worked and the three cust srvc reps admitted this is normal for UHAUL. Totally disappointed in the process. The actual location was GREAT!
CHRISTINE G.Nothing! Great service and help!
THOMAS H.Customer service was very professional and knowledgeable of the rental process.
SIMONE H.Melissa was extremely helpful, kind and friendly. My mom had passed and I had set up a reservation at the other Leland location only to get there and no one was there. Melissa promptly found me something so I could be on my way. She took the hassle out of it for me!
Melissa T.To Whom Is Accepting This For Review: I am communicating to you to express my disappointment, as well as my major concern for future customers, based on my dreadful experience with U-Haul service…NOT the product (4x8 cargo trailer…the trailer was great!) The receptionist at the desk was fine…Kind & Courteous. HOWEVER, the person who was SUPPOSED to have connected the trailer to my vehicle was totally INCOMPETENT! Why do I say that?..., you might ask. Here is indisputably why: -He didn't know what a Cotter pin is. -He didn't know it had to be removed to release the slide bolt in the hitch. -He didn't know how to remove the cotter pin. -He didn't know the slide bolt had to be removed in order to insert the hitch into the hitch assembly -He didn't know the chains had to be shortened. -He didn't know how to shorten the chains. -He didn't know how to securely hook the trailer onto the hitch ball!...as a result, -I hadn't gotten more than 50 feet out of the parking lot when I observed that the trailer…CAME COMPLETELY OFF the ball, and started DRAGGING on the road! I had to fight the jerky tugging forces and carefully brake to a stop on the road! Then, I had to walk back to the office and report the calamity that had just happened! The receptionist called for help, and got the same Incompetent person to assist in attempting to RE-hook the trailer. The receptionist attempted to assist him. When I got home, I asked a strong, robust neighbor to check the hookup, because I didn't trust it. My neighbor did a magnificent job of Re-hooking and manually testing it. He then assured me it was hooked securely! I was able to successfully use the trailer, and return it ahead of scheduled time. PLEASE investigate this! This whole disgusting experience could have had a disastrous outcome for everybody!!!
NOEL B.Open up a half hour earlier.
Frank B.Great service.
LOUIS V.The person at the rental house was Awesome and friendly very professional I will see and rent from her again soon 👍🏻👍🏻👍🏻👍🏻👍🏻
JOSEPHFRANCIS M.Very nice and helpful the girl was with my move
Maureen F.Very easy process and very pleasant staff.
Denise L.N/A,excellent service and super friendly attitude
Ricky M.The staff was very helpful and friendly.
DEBORAH K.The lady at the desk had excellent customer service
Jodanna K.When I tried to drop-off the trailer at 4:55pm there was no one there and the door was locked. Sign says they're open till 5:30, but the attendant stepped away and I had no way to return the trailer except to wait 20mins for her return.
Stephen L.You made it to where even tho I returned the trailer early, I was still charged for it cause it was booked together. That is not very customer friendly. I feel.as if you stole my money. I have used uhaul about 6 times in the past 2-3 years, but I suppose I'll give Ryder or Penske a shot. This experience put a sour taste in my mouth.
Justin B.went very smoothly.
CHARLES M.Helpful
JON C.Everything was as smooth as silk and Melissa was absolutely outstanding and helping me out with a little small little problem and direct me how to file a claim giving me the number of the claim office or claim representative to whom I should call. She couldn't have been more helpful. A wonderful employee and I would give her five stars!
Brian W.Super nice young lady at the desk and very easy drop off. Super clean and inviting location conveniently located
Ken M.