Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My U-Haul experience was a positive one. Lemens Hardware was convenient, courteous and helpful. Also, I dealt with three customer service representatives by telephone to coordinate some changes to my rental reservation, and each service representative was knowledgeable and offered me a prompt solution. Very good overall experience and I would use them again.
CHRISTOPHER W
Rating:
5.0
Customer did not leave a comment.
Marlies B
Rating:
1.0
I rented an auto transport trailer and it didn't fit after I was reassured several times but a Uhaul customer service and the Uhaul location that it would fit the vehicle I was moving, and it didn't even come close. The rear tires didn't make in on the trailer.
Joshua J
Rating:
5.0
Customer did not leave a comment.
JAMES L
Rating:
5.0
Customer did not leave a comment.
Demetria D
Rating:
4.0
Customer did not leave a comment.
Christina C
Rating:
5.0
App was difficult to navigate
JEFFREY P
Rating:
3.0
Learn the trucks, I was told all truck have ramps, and when I picked up it did not
Linda H
Rating:
5.0
Smooth and easy transaction. Lemens hardware did great.
Brian E
Rating:
5.0
They were great and very helpful.
No improvements needed.
Lee H
Rating:
5.0
Customer did not leave a comment.
Michael M
Rating:
4.0
Customer did not leave a comment.
Kris K
Rating:
5.0
Excellent customer service and great running, clean truck in the cabin and in the back. Really spotless. Two thumbs up!
Melissa M
Rating:
5.0
Nothing, very knowledgeable, polite and friendly
Warren W
Rating:
3.0
It only got 3 stars cuz we had to wait forever and a day because the uhaul website was down. So it's not 3 stars for the location we picked up at its 3 stars for uhaul. The guy that helped us was actually very friendly and nice.
Lindsay V
Rating:
5.0
Customer did not leave a comment.
Ann K
Rating:
5.0
Good service and jim worked efficiently and quickly.
THOMAS P
Rating:
3.0
It was great until I had to back the trailer up to where I needed to unload. It just rained the gravel was loose and uphill well the brake on the trailer would go on and I couldn’t back up.I spent 2 hours longer because of it and had to call my nephew from 35 miles away for help. Now to fix the problem, install a lever that you can flip when you back up to prevent the brake from applying!
Dale B
Rating:
5.0
Customer did not leave a comment.
Randall D
Rating:
5.0
Customer did not leave a comment.
Dan D
Rating:
5.0
The tow dolly was covered in ice. Had to get salt and chop the ice off.
Laurie H
Rating:
5.0
Customer did not leave a comment.
Gerald S
Rating:
4.0
Customer did not leave a comment.
Michael S
Rating:
5.0
They were vey helpful when I realize I had the wrong size. This were able to help get the correct one.
Betty L
Rating:
4.0
Customer did not leave a comment.
Hannah S
Rating:
3.0
Customer did not leave a comment.
Dennis S
Rating:
5.0
Employee was very knowledgeable and made the rental easy.
Allen F
Rating:
5.0
Customer did not leave a comment.
Kevin K
Rating:
4.0
Customer did not leave a comment.
nancy k
Rating:
5.0
Customer did not leave a comment.
Margaret B
Rating:
5.0
Customer did not leave a comment.
zach s
Rating:
5.0
Customer did not leave a comment.
Angie B
Rating:
3.0
Customer did not leave a comment.
Robert S
Rating:
5.0
Customer did not leave a comment.
James S
Rating:
5.0
More selection of equipment.
Thomas B
Rating:
4.0
Customer did not leave a comment.
David O
Rating:
5.0
Customer did not leave a comment.
Susan B
Rating:
5.0
Nice hardware store with nice people.
Lane B
Rating:
5.0
Customer did not leave a comment.
MICHAEL K
Rating:
5.0
Customer did not leave a comment.
Thomas A
Rating:
5.0
Customer did not leave a comment.
KAREN F
Rating:
5.0
Customer did not leave a comment.
PAUL J
Rating:
5.0
Customer did not leave a comment.
KALE K
Rating:
4.0
Patience!
troy z
Rating:
5.0
Customer did not leave a comment.
Mike G
Rating:
5.0
Customer did not leave a comment.
Tara K
Rating:
5.0
Customer did not leave a comment.
Steven B
Rating:
5.0
Customer did not leave a comment.
Ryan G
Rating:
5.0
Customer did not leave a comment.
DONIESHA C
Rating:
5.0
N/A
Cecilia L
Rating:
5.0
Customer did not leave a comment.
SHERRY B
Rating:
5.0
Customer did not leave a comment.
Sherry B
Rating:
5.0
Customer did not leave a comment.
Mark K
Rating:
5.0
Customer did not leave a comment.
John S
Rating:
5.0
Customer did not leave a comment.
Ron S
Rating:
5.0
Customer did not leave a comment.
BRIAN M
Rating:
5.0
Make steps into the truck for a women.
KATHLEEN R
Rating:
5.0
Customer did not leave a comment.
JAMES S
Rating:
4.0
Make it clear that the uhaul trucks don't have cruise control
Eric J
Rating:
5.0
Wonderful, attentive customer service. Dropped everything to check me in. This place is a wonderful representative of uhaul.