This is not a reflection on the location, but the app was NOT working right when I went to pick up the truck. I was taking pictures and they would not save. I had good service in the location so that was not an issue. I ended up having to call customer service. They helped me and also made note that the dolly to move furniture was not strapped in and we did not rent that, so I did not want to be changed for it. I was also upset that the local location did not have a truck and i had to drive 20 miles in the opposite direction of my move to get one, costing us more money. Great customer service would have been if they moved the truck to the local location for me. While i do appreciate the $10 discount, the mileage cost me way more than planned.
Kristina C
The Elephants Attic
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Vandalia, IL 62471
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 5.0 Average Customer Rating
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Easy access , self drop off and site worked and completed paperwork without any problems
John MTim at this location provides excellent customer service and support!
Patrick CCustomer service at this location is the best. Highly recommend!
PAUL GExcellent customer service.
Daniel E