The gas gauge was not working & the low tire light was on even after adding air
CHRISTINA S
Customer Reviews for Lenas Groom & Board Resort LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I went back to get a bigger U-Haul to find out that the big one cost as much or was the same cost as the small one she didn’t update that I picked it up at a later date so when I drove two days to my destination, I got a message from U-Haul that I was three hours late on returning and had to pay a late fee because she didn’t fill out the paperwork correctly so I was charged extra because of her mistake
PENNEY Rthe 2 big places in Palestine Tx. never returned our calls. Thank you for answering the phone. We are projecting the need for the Big 3 bedrms truck about July 14 th We'll be in touch soon. Our big and last push to Rochester, N.Y.
GEORGE MEveryone was great
ROSEMARY RThen, when we went to return our trailer and truck, they charged us for going over the mileage (which we wouldn’t have had we not had to go back to the facility for them to fix the break and blinker). Then they charged us for the trailer not being dropped off in the right location. However the contract clearly showed that the drop off was correct.
WILLIE AI’m very happy with my whole experience with U-Haul
TERRY BReservation & pick up was seamless. All of information needed was provided.
WALLY BVery helpful and friendly great service
LARRY LNothing
STEPHEN KGreat friendly customer service
BRADLEY WThere was no notification in the app that the location would be closed. There was even a sign that there was 24/7 returns … I’m not sure where the miscommunication was but dropping off late was a disaster. LUCKILY we were able to get ahold of the owners Becuase U-Haul could not help
Alianna BMake sure the place you pick up at calls and verifies the reservation. Never received the phone call because they were closed and had to wait for them to open before I could get the truck. They were absolutely great when they got there and helped with everything I needed but had to wait 30 minutes before they opened to pick up. I was about 10 minutes late because I thought it was at a different location but overall I was very satisfied and happy.
SHANNON R200 dollars and I had to check in on the app, fill it up with gas and they still charged me 15 dollars for what I got no idea. I called for the drop off to let them know I filled up the truck and had put the keys in the box before I checked it in on the app. I left a message and was told I would get a call back, I did not and as such I can only assume they charged me for having to check in the truck. Which I could have done if they had just called to confirm.
SEAN MVery friendly and excellent customer service.
JACKIE OThis was not my original pick-up location. On the day of pick-up I found out the trailer was not available at my local location. Since I had to drive 45 miles to pick the trailer up, I was not thrilled.
ELIZABETH SThe very best experience I’ve ever had with a rental company in my life. Everything went as planned with no hiccups. I would recommend your rental company to anyone planning any kind of move locally or long haul. Thank you for a great experience. Steve R.
STEPHEN RVery nice people to deal with.
STEPHEN WI have used Lena's U-Haul service several times. I have always found them knowledgeable and friendly. I will use them again.
DON TI think a little more information on what to do if circumstances change. Our movers took longer than we expected and it took a while to find out exactly what we needed to do about extending our rental and returning the vehicle at this location.
PATRICIA HEquipment was not clean. They were nice but the work wasnt done correctly because they have too much going on there, trying to juggle 5 or 6 bussiness at a time. It also became an issue for my return procesd
MICHELLE FIf you do use this site you may want to wait until 8:30 to pickup the truck. The cell service is weak, and it makes mobile pickup difficult.
Richard MIt would be beneficial if the address that was sent out by U-Haul was correct. It would have saved me about 10 miles, but the original address did not take me to the correct location. I had to look up the company online and call them to find out where the location was and if in fact they allowed for me to drop off the U-Haul truck. Again U-Haul made the moving trip more expensive because y’all couldn’t get the address correct!
Daniel PSuper easy drop off after hours!
Edward RNa
LaDonna DEverything here was outstanding. Thank you so much for helping make a difficult task so much easier!!
Rebcca WLeana’s is very professional, helpful. Staff connected trailer for me.
TERRY BIf the equipment had been properly maintained I would not have gone through this !
Craig WFast, friendly, and easy!
Catherine KGreat customer service
Kemp LIf it ain't broke don't fix it.
KENNETH SMain business is pet grooming, vet, and boarding. Secondary business is rental equipment. Was a bit loud and busy with animals barking and a lot of noise. Not a bad thing, just something to be aware of for potential customers just wanting to rent equipment.
John PGreat customer service. Good people will rent from them again.
BRAD WGreat customer service
Virginia RN/A
Marty CVery satisfied
OMER MApple Maps shows the location at the opposite end of town. Google maps showed it in the correct location. Not sure if anything can be done with that.
Weldon MTell them the miles you give them to drop off the equipment are not enough and that they will be charged 1 dollar for every extra mile they drive.
Wilmer MSuper customer service and friendly staff.
BRAD WNice and easy
LARRY KThe location was not accessible during hours with no communication on where to put the key. Manager in charge of it was very rude and inconsiderate of the fact that she should of explained it thoroughly what to do after the Uhaul is finished and needs to be parked. She made me feel very inferior and I did not appreciate it. Poor customer service. The actual truck was clean and well put together, along with being easy to maintain.
Ashley FThanks
Timothy FBe more professional
James HAt this particular location, there is nothing to improve. It was a perfect experience!
Glynnis SI had to drive an extra 40 miles to turn the truck in otherwise pay an extra $50+ which made no sense. This is not on the Fairfield facility but on UHaul itself. There is a return 10 miles away from my house but wound up traveling an extra 80+ miles in lieu of paying the extra fees
Susan JExcellent facility
STEVEN APut a jack on trailers when I got to my destination nobody could help me dolly down trailer. Called 3 times and nobody picked up or offered to come help. Found a piece of pipe on ground to help me dolly the unit off my vehicle.
Ivan SGates are locked and can’t return rental after hours
Richard W