william D.
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Customer Reviews for Lenas Groom & Board Resort LLC
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Lenas Groom & Board Resort LLC
TRACY W.
Second time to drop a truck off here and as always great service from them.
Cameron K.
These people helped us unload and were helpful and nice.
Robert J.
This was a licensee location, Uhaul is their side business. It is a dog kennel so the drop experience was good but a little odd.
Arlena S.
First time use. Very helpful.
mike S.
Very easy process abs the person was very helpful abs very friendly. Would definitely recommend
Harrell F.
Very helpful
Marcus J.
It was a smooth flawless experience and they were so helpful and kind. I would drive back to them just because of the way I was treated even if I lived further away.A+++++++++++++
brent J.
Great service. I recommend this location highly.
David S.
Very friendly staff
Carl S.
Windshield needs to be cleaned
Robert F.
I was a little late form my planed pick up time, BUT the agent was 9understanding and took care of me, all with-out a "HITCH" as the saying goes...
ROBERTA L.
Atlanta was great. On the road and returning the truck o. Texas was awful. Could not get road side assistance when I returned the truck in Fairfield Tx you couldn't check it in because there was No cell service or internet service. Ii returned it a day early but they didn't check it back in until 2 days later and charged me for 2 days. I won't be using U-Haul again. Very poor customer service.
PAMELA B.
They are also a grooming service, so my TAT was a bit slow. Gal was multi tasking. She was very nice and friendly though.
Ronald H.
Good service.
Paul M.
I get the safety aspect of limitations on speed, but why can't I go the legal speed limit. I felt like I was forced into a bad situation because of the, less than posted speed limit limit on the truck I was driving. How do you safely merge on to a packed and busy interstate if you can't come up to legal speed of traffic.
Gil G.
Location of facility not accurate on Maps.
Michelle M.
Excellent service!
Gwen G.
Have a drop off in Mexia.
Caden N.
Jessica at Lena's was very professional, she made my rental process easy!
Jeff T.
This was the easiest and most efficient rental I have done. Lena is very helpful.
Scott B.
Jessica was absolutely fantastic to help us get the right trailer and after hooking things up she even helped move items out of our pickup into the trailer.
Michelle Z.
Great people super nice
Gary C.
Nothing service was great
Crystal Y.
I have never met anyone at this location who wasn't friendly and helpful.
Eric W.
Give adequate milage and drop of location that close to destination rather than 30 miles away. I'm verry upset about all this. I will never use uhaul again.
Sam W.
Only problem I had was on the tow dolly. The left fender was cracked and the light fell out. I ended up tapping it in place. The right tire strap had a hole in it and it broke when I tightened it at a fuel stop. Other than that everything else was good
Yolanda S.
You do everything already its quick and easy transaction good customer sevice ,clean equipment then you guys hook it up what more could we ask for.Thanks again!!!
Yolanda S.
Nothing everything is done quick and easy!!
Harman G.
The customer service above and beyond excellent I strongly recommend this location... very friendly and respectable staff??
Joshua C.
Friendly and helpful people
Cindy C.
Real easy drop off and the employees were really nice. Easy transition!
Timothy H.
I returned my rental trailer after hours. The after hour drop off procedures were great.
Yolanda S.
Nothing really just keep doing what your doing thanks for the smooth uhaul service!!
MARK H.
Later found Auto Transport strap for front right kept slipping off car tire. Informed dealer when dropped unit off in Parsons. I was very pleased with all persons at pick up and return locations.
zach D.
Wish that I am always directed to drop off here.
Melba W.
This is one of the best U haul places. Always willing to help
Roberta M.
Very nice, great
Lesley C.
Very helpful and courteous in explaining everything.
elbert M.
Thanks
Chase C.
The truck inside was very dirty.
Chris B.
I feel it was a bait and switch they quoted me a price for the day picked up and the i would return. Upon returning the day they said i was over the time and charged a extra 40 dollars when i picked that day to return. And they only give you enough miles to get from the location you pick up at to the location you drop off at. So expect to pay alot in extra miles they don't tell you about. So horrible service i was quoted 171 for the rental and charged another 160 when i dropped off so expect double the quoted price
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