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MICHAEL M
Customer Reviews for Lenas Groom & Board Resort LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was not my original pick-up location. On the day of pick-up I found out the trailer was not available at my local location. Since I had to drive 45 miles to pick the trailer up, I was not thrilled.
ELIZABETH SThe very best experience I’ve ever had with a rental company in my life. Everything went as planned with no hiccups. I would recommend your rental company to anyone planning any kind of move locally or long haul. Thank you for a great experience. Steve R.
STEPHEN RVery nice people to deal with.
STEPHEN WI have used Lena's U-Haul service several times. I have always found them knowledgeable and friendly. I will use them again.
DON TI think a little more information on what to do if circumstances change. Our movers took longer than we expected and it took a while to find out exactly what we needed to do about extending our rental and returning the vehicle at this location.
PATRICIA HEquipment was not clean. They were nice but the work wasnt done correctly because they have too much going on there, trying to juggle 5 or 6 bussiness at a time. It also became an issue for my return procesd
MICHELLE FIf you do use this site you may want to wait until 8:30 to pickup the truck. The cell service is weak, and it makes mobile pickup difficult.
Richard MIt would be beneficial if the address that was sent out by U-Haul was correct. It would have saved me about 10 miles, but the original address did not take me to the correct location. I had to look up the company online and call them to find out where the location was and if in fact they allowed for me to drop off the U-Haul truck. Again U-Haul made the moving trip more expensive because y’all couldn’t get the address correct!
Daniel PSuper easy drop off after hours!
Edward RNa
LaDonna DEverything here was outstanding. Thank you so much for helping make a difficult task so much easier!!
Rebcca WLeana’s is very professional, helpful. Staff connected trailer for me.
TERRY BIf the equipment had been properly maintained I would not have gone through this !
Craig WFast, friendly, and easy!
Catherine KGreat customer service
Kemp LIf it ain't broke don't fix it.
KENNETH SMain business is pet grooming, vet, and boarding. Secondary business is rental equipment. Was a bit loud and busy with animals barking and a lot of noise. Not a bad thing, just something to be aware of for potential customers just wanting to rent equipment.
John PGreat customer service. Good people will rent from them again.
BRAD WGreat customer service
Virginia RN/A
Marty CVery satisfied
OMER MApple Maps shows the location at the opposite end of town. Google maps showed it in the correct location. Not sure if anything can be done with that.
Weldon MTell them the miles you give them to drop off the equipment are not enough and that they will be charged 1 dollar for every extra mile they drive.
Wilmer MSuper customer service and friendly staff.
BRAD WNice and easy
LARRY KThe location was not accessible during hours with no communication on where to put the key. Manager in charge of it was very rude and inconsiderate of the fact that she should of explained it thoroughly what to do after the Uhaul is finished and needs to be parked. She made me feel very inferior and I did not appreciate it. Poor customer service. The actual truck was clean and well put together, along with being easy to maintain.
Ashley FThanks
Timothy FBe more professional
James HAt this particular location, there is nothing to improve. It was a perfect experience!
Glynnis SI had to drive an extra 40 miles to turn the truck in otherwise pay an extra $50+ which made no sense. This is not on the Fairfield facility but on UHaul itself. There is a return 10 miles away from my house but wound up traveling an extra 80+ miles in lieu of paying the extra fees
Susan JExcellent facility
STEVEN APut a jack on trailers when I got to my destination nobody could help me dolly down trailer. Called 3 times and nobody picked up or offered to come help. Found a piece of pipe on ground to help me dolly the unit off my vehicle.
Ivan SGates are locked and can’t return rental after hours
Richard WThe Fairfield UHaul on Highway 84 is the best. They are friendly professional and go out of their way to accommodate their customers.
STEPHANIE TThey're always great at this location! I called ahead and they met me at drop off and unhooked, checked equipment, and I was on my way!
Brandie AEveryone was great and professional.
Robert MI rented the car dolly and the ratchet strap needed wd40 sprayed on it just to get it were it would ratchet. Im a truck driver so i see that all the time and was used to doing that from time to time. But other renters might not know what to do. Or mightt not have acess to lubricant. Other than that very minor thing everything went smooth.
John JWhen I had a problem about being over charged the lady on the phone argued with me telling at me and hung up on my refused to answer the phone called on a different phone she answered once when she realized it was us on the phone she would refuse to answer the phone she did not talk to us like a worker should to a customer
Alexi DMake sure your trucks are working and don't have holes in the gas tank when people go to rent the truck
justin bPeople were friendly
DANIEL JLena was the Best! She was so friendly and very helpful. I had a breakdown the night before with a car I had just purchased near Houston. I tried to call Enterprise Rent a Car and believe it or not they didn’t have a car I could drive back home to Illinois. I will never rent from Enterprise again! However not only did Lena have a truck to drive back, she had one of her employees deliver the truck to me at the hotel. He was very nice as well and I would recommend Lena to anyone.
Dominic VGreat customer service! I was in and out in under 15 mins on both the check in and drop off! They made my move easier!
kamela aOur car broke down and we were stranded in Fairfield, TX on Christmas eve. Even though the office was closed, Lena rented us a pickup so we could get home to Houston for Christmas. Lena is a hero.
JEFFREY K