Fix the back door handle so it will stay up and you want have to hold it. Everything else was ok. Thanks
SHONA T.
Customer Reviews for Lenas Groom & Board Resort LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It's a convenient drop off place, but y'all charge way too much for gas and are too anal about the gas gauge. Also, if you charge when the customer goes a hair over, you should refund if they return the truck with more gas.
BOB ALLEN E.Great folks easy to work with
CHAD G.Everything went smoothly. Pickup location could use some improvement. Like having jacks to help lift the heavy trailers.
BOB ALLEN E.Excellent service, quick and efficient. Will use this place for future uhaul equipment as I am moving to this area.
JEFFERY G.I rented it by mistake returned it an hour later and they refused to issue me a refund
KENT S.She was wonderful
KAREN B.Very nice, helpful, prompt to resolve problems and highly accommodating. U-haul should give her and this location an incentive. Highly highly recommendable. I already did reserved 4 years ago and drop off my equipment with them recently. Thank you for your service.
EU B.Very helpful. Friendly, took care of me rapidly. Excellent service.
KAREN S.Increase your bandwidth or fix your front end => back end communication protocol to improve your website performance. It took an unGodly amount of time to get info into and out of your system. As a Software Engineer I know there is room for improvement. Since online presence is a core tool, increase your budget for improvement
JAMES C.Very convenient drop off location for us.
Lyle D.Not happy that I was charge for extra mileage but not reimbursed for full tank of gas. Not happy at all
Marbella R.This is the second time we have used Lena's to rent a trailer, and the service has been excellent both times.
Donald B.The lot is tight and you need to pay attention or you'll drive right by.
Scott H.Nothing. Lena and her staff are knowledgeable and helpful. Great experience!
LESLIE C.Excelente Custumer service
NANCY A.This company works hard to provide customer satisfaction.
Angela S.Owner was very helpful in every way possible,even on her off day she answered question for me on her personal time.made my car hauling experiencebetter that i could have imagined .got evrything accomplished that weekend thanks to her and at a reasonable price,thank you lenas uhaul of fairfield tx,....susan ferg...n
SUSAN F.I have the best care thire at lena's in Fairfield tx for u-haul friendly, helpful, and very nice love the staff thire thanks lena's
MARY S.Very helpful in selecting right equipment and even moved us to another trailer when lights were not working properly on trailer.
THOMAS ANDREW V.Quick and easy drop off.
SARAH W.Very clean business. Friendly staff and very easy to work with
Janet M.check out and check in went very smoothly
LEROY H.Second time to drop a truck off here and as always great service from them.
TRACY W.These people helped us unload and were helpful and nice.
Cameron K.This was a licensee location, Uhaul is their side business. It is a dog kennel so the drop experience was good but a little odd.
Robert J.First time use. Very helpful.
Arlena S.Very easy process abs the person was very helpful abs very friendly. Would definitely recommend
mike S.Very helpful
Harrell F.It was a smooth flawless experience and they were so helpful and kind. I would drive back to them just because of the way I was treated even if I lived further away.A+++++++++++++
Marcus J.Great service. I recommend this location highly.
brent J.Very friendly staff
David S.Windshield needs to be cleaned
Carl S.I was a little late form my planed pick up time, BUT the agent was 9understanding and took care of me, all with-out a "HITCH" as the saying goes...
Robert F.Atlanta was great. On the road and returning the truck o. Texas was awful. Could not get road side assistance when I returned the truck in Fairfield Tx you couldn't check it in because there was No cell service or internet service. Ii returned it a day early but they didn't check it back in until 2 days later and charged me for 2 days. I won't be using U-Haul again. Very poor customer service.
ROBERTA L.They are also a grooming service, so my TAT was a bit slow. Gal was multi tasking. She was very nice and friendly though.
PAMELA B.Good service.
Ronald H.I get the safety aspect of limitations on speed, but why can't I go the legal speed limit. I felt like I was forced into a bad situation because of the, less than posted speed limit limit on the truck I was driving. How do you safely merge on to a packed and busy interstate if you can't come up to legal speed of traffic.
Paul M.Location of facility not accurate on Maps.
Gil G.Excellent service!
Michelle M.Have a drop off in Mexia.
Gwen G.Jessica at Lena's was very professional, she made my rental process easy!
Caden N.