Trailer Rental & Towing in Fairfield, TX at Lenas Groom & Board Resort LLC

The truck inside was very dirty.

I feel it was a bait and switch they quoted me a price for the day picked up and the i would return. Upon returning the day they said i was over the time and charged a extra 40 dollars when i picked that day to return. And they only give you enough miles to get from the location you pick up at to the location you drop off at. So expect to pay alot in extra miles they don't tell you about. So horrible service i was quoted 171 for the rental and charged another 160 when i dropped off so expect double the quoted price

when the product is not on site and you know its not going to be other should not be forced and maybe assist in finding whats needed.

Try to charge my debit card 25 extra dollars for the truck not being clean. That charge was declined from my bank because I didn't authorize it. You people tried to steal money from me and my family after we paid $1038.00 to rent the U-Haul. I will never use U-Haul again....

pulled like a dream had no issues

This was the absolute Rudest Person I have ever tried to do business with. I moved to this area to sell homes which will require people to need moving trucks....I will make certain I specifically direct everyone NOT to rent from this RUDE Witch of a person. After arriving into town at 3:00 a.m. and the weather threatening heavy rain I drove to this UHaul office later that morning in my personal vehicle to talk with someone as I was instructed when I left the original pick up point to see if someone was there or when they would be available to unload my H3 Hummer off the auto transport device. When I entered the office the lady said you must be Jett Allred. I confirmed to her that I was, she immediately demanded to know where's the truck? I said I need to ask you a question if I can...she interrupted me and raised her nasty voice at me and demanded to know Where's the truck I need to see the truck! I stepped back from the counter as she continually demanded to know where the truck was. I told her, I'm not turning the truck in here, you are not someone I feel comfortable doing business with. I walked out. She FOLLOWED me outside into the parking lot Yelling at me in front of people...YOU CANT TAKE THAT TRUCK ANYWHERE ELSE THEY WILL CHARGE YOU MORE MONEY... I then got into my car and called UHAUL where I rented the truck and advised them of what had happened. We changed the drop off point to another location. I took the truck and the trailer to the other location and he unhooked the trailer and drove the H3 off the trailer then he parked the trailer on his lot. I took the truck to unload it and before I could take it to turn it into the newly arranged drop off point I received a phone call from the Nasty Witch at the first place advising me that she had Finally got the truck and trailer Transferred back into her place and she needed to know why I had re-wired the wiring harness and how did I bend the trailer hitch. Now I'm really pissed....I finsihed unloading the truck and asked my friend to accompany me to the first Uhaul drop off spot to explain that she as a witness I did not re-wire anything nor did I damage the hitch. When I got to the office for the broom and groom witch, she rudely stated, Oh, Now I know who you are....insinuating that I had done something wrong. Now by this time she has threatened my with her RVP and Insurance Company. She tried to show me pictured she had taken on her phone of damage to the equpment for which she expected me to pay for. I called the location from which I had picked up this equipment and was told by Jonathan that the damage was done PRIOR to me renting the equipment. The Witch told me that my insurance would take care of it. WHY is my insurance taking care of a damaged unit that I had nothing to do with and why am I being held accountable for this? This was the WORST rental experience of my life I will forever recommend that NO ONE use UHaul .......There is absolutely NO excuse for bei

I would ask for no changes. Excellent sevice

Best location, and Best customer service with U-Haul I have had yet in all the times I have had to move!

I was very very upset that I had to pay $22.00 for 1 hour. I have another BIG move and instead of U-Haul , I will use a different service. This time was the 2nd time I used UHaul , and was good the first time, but for 1 hour, Please

You guys we're awesome !! Thank you for all your help !!

Unit was dirty when I rented and I got charged 25 for it

This was my drop off spot. I must say you made it very easy to do, thank you...gbsu

Don't change nothing

The staff was very friendly, quick, and informative. The truck was clean and well main tained. Overall one of my best experiences with uhaul.