The drop off location was difficult to find in a strip mall location. I had to ask where to park the van and where the key drop off was located. I was expecting the location to be a well defined U-Haul location. Further, the use of the U-Haul app for dropping off the vehicle was confusing for me. I didn't know the app wanted me to take pictures of the inside/interior of the vehicle. Out of habit, I did take pictures of the outside of the vehicle and the odometer & gas gauge and sent those along to U-Haul via the app.
Clarence K
Customer Reviews for Level 1 Scrubs and Accessories
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was unfortunately redirected to this location after the original site I reserved a truck from didn’t have my truck due to it not being returned. This location was very disappointing. No staff were present to inspect the trucks or verify their condition when previous customers drop off. Issues with the truck: 1. It was not clean. 2. The fuel level was below what it should have been. 3. The check engine light was on. 4. truck alignment was significantly off so basically I’m holding the steering wheel sideways to go straight. Additionally, if you walk into “Level 1 Scrubs and Accessories,” they do not assist with anything, so I’m not sure why they’re even partnered as a rental location. Horrible location overall. I could not recommend it enough to avoid this place.
Samuel SWe were on our own at this location; the employees did not know the store rented for UHAUL. The keys were after nearly thirty-minutes discovered in a drawer. Without the expert online guidance of Ryan M. we would have canceled this reservation. FIVE STARS for RYAN. ZERO STARS for Scrubs UHAUL rental location on Beach Street in Fort Worth. The driver’s mirror was locked in at an unsafe and unusable angle. A full hour of our rental time was spent adjusting the mirror, because the tool needed was a hex key that was standard although everything else eas metric. We would appreciate a partial refund for the utterly ridiculous experience Scrubs created. UHAUL relocated us to this location although it is a 20-mile round trip from the originally scheduled location. We were of course charged for these miles. UHAUL - emphasis on YOU, the customer, who is now expected to go the extra miles in support of the business. RYAN deserves a BONUS for his attention to detail and gracious patience.
Heather F