Moving help never showed up.Douglas M.
Customer Reviews for Levi Storage Center LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I don't want anything to do with U-Haul until someone talks to me about my experience. See comments in the other box.ERIC N.
Customer did not leave a comment.Scott B.
Scan in the trailers when they're dropped off at the correct location. It saves us a lot of stressful all-day-long-phone calls.LEANNE S.
Great service, knowledgeable staff, quick and efficient!Raymond Jay J.
I have no complaints, friendly staff. Quick service.... I will rent again!Raymond Jay J.
Customer did not leave a comment.Tiffany C.
Returned Uhaul and there was no where to park it. they had closed their gate and so you couldn't access the parking lot and were had to park it along a fence that was full of uhauls. Also. the mobile app is not good. I took all my pictures, locked up the truck, dropped my keys and then was trying to check it out and it wouldn't allow me to upload the pics and it wouldn't allow me to move forward without taking pics.Michael A.
Was able to reserve late Friday when weather turned so we couldn't use trailers. Staff was very friendly and professional. With a 26 footer, we only needed one trip in one day. Thought it would take two!Paul B.
I can recommend, but it wasn't the best service as no one was there at 8 am although she did show up soon after and efficiently got me on my way. No one was at the desk when I returned before 5 pm so I had to call a number to get help and they told me to leave the keys on the desk.Anita S.
Customer did not leave a comment.Wesley S. | Overall Experience
Friendly, efficient. Great deal due to large inventory. Fast service.chuck P.
Customer did not leave a comment.Jason B.
Customer did not leave a comment.Robin M.
Customer did not leave a comment.Wes G.
Fast service.Amando H.
Customer did not leave a comment.Caleb K.
I had to wait 40 min for the app and people to approve me for the keys!! App is not at all user friendly , plus I was charged exboritantly.Naman P.
Very goodCHAD L.
Two personnel assisted us in the moving process and they were both fabulous! Takes a great deal of stress out of the moving process. Thank you!Leslie C.
Customer did not leave a comment.Zachery W.
Customer did not leave a comment.thomas A.
All good!Mark D.
Customer did not leave a comment.James M.
See same comments from above questionTIMOTHY H.
Customer did not leave a comment.CAM R.
she knew how to do her jobalfred Z.
Customer did not leave a comment.Melissa L.
Customer did not leave a comment.James L.
Sigan dando su mejor servicio para serguir dandoles nuestra preferencia gracias por tomarme encuenta y una vez mas gracias por ayudarme en mi caminoMiguel G.
Customer did not leave a comment.Kaylynn K.
Customer did not leave a comment.Joshua B.
Customer did not leave a comment.Luciano Andres G.
Customer did not leave a comment.William C.
UPDATE your address on the website. It was a cat chase trying to locate the store!!Becky C.
Excellent service and easy drop off process.Edward G.
Customer did not leave a comment.Rick W.
Customer did not leave a comment.Sherrina S.
The check-in and drop off were quick and easy and the owner was very friendly and accommodating.Max S.
My only issue was actually with the pickup process. It was not clear to us when we reserved the vehicle that the online pickup process was going to involve waiting on a representative the morning that we picked up the truck so we had to enter a bunch of information (that I had already entered in the reservation process) and wait for someone to verify that we were okay to rent to. Why wasn't that done already? I ended up having to leave my husband at the location with my phone because I was dropping him off on the way to the dentist and my impression from what I saw originally was that it was going to be a fast process. He and I sat there for close to 10 minutes before I HAD to leave. Everything physically at the location was very super, it would have just been nice to have an accurate estimate of how long the pickup process was actually going to take before we got there.Kimberly G.
Customer did not leave a comment.Tom O.
Their service could not be any better.MARK C.
Customer did not leave a comment.Amanda C.
Customer did not leave a comment.lester S.
Customer did not leave a comment.Dina G.
Customer did not leave a comment.Courtney K.
They only had one size hitch so if you could get the other size hitches or the adapter that would be great and help other Movers.Ryan H.
Customer did not leave a comment.Gregory A.
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.mark M.
A lady met me as i stepped out, inspected, took the keys and said I would get an email in a few minutes! She was great.BILL P.
Customer did not leave a comment.MIKE C.
Customer did not leave a comment.ZACKARY DAN K.
Customer did not leave a comment.Charles S.
Customer did not leave a comment.Jodie H.
I used the after hours drop off via the website so I only got to see the outside of the building - which looked well maintained and clean. Overall positive experience! Thank youScott C.
Customer did not leave a comment.Alan B.
Hours advertised said open until 3 for check in. No one was there at 1:45. In a college town with lots of people returning U-Hauls.Mark M.
The uhaul truck died on us with all our items in it. It took a while to get roadside help and that cut majorly in to our moving time.Hannah L.
Cierra did a great job. Friendly, personable, effective, and efficient. Good luck in your horticulture studies.Rendall L.
The lady was very kind and helpful. She knew how to unhook the trailer!JAMIE F.
Customer did not leave a comment.Thomas S.
The U-haul on-line systems is awesome! In and out quickly. The people there were taking appropriate safety precautions due to pandemic.Alan M.
Customer did not leave a comment.Molly H.
Customer did not leave a comment.Mark T.
They closed at 5 and I called at 4:51 and got a trailer just in time. The associate was very kind and quick to assist me- got me on the road immediately. Thank you for the service. Will definitely use again.luke T.
Customer did not leave a comment.Lawrence T.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.MICHAELLEE F.
Customer did not leave a comment.STEPHEN D.
Customer did not leave a comment.CHad L.
Very helpful and friendly staff.Tricia M.
These folks are a pleasure to do business with. Will always spend my money with them.Kimberly P.
no jack stand or wheel, extrenely hard to djconecrenectRonald M.
Customer did not leave a comment.Greg K.
The attendant helped me quickly and the return was handled quickly and safely.Margaret D.
Customer did not leave a comment.Kaitlyn T.
Customer did not leave a comment.james M.
Customer did not leave a comment.mark M.
Customer did not leave a comment.todd S.
Customer service was good. Unfortunately, I'm still waiting to get the refund back for the hold that was placed on the card that was used to reserve the uhaul. I tried calling customer service and got an automated message saying they were experiencing difficulty and never got through to anyone. NOT HAPPY.Erica S.
Levi Storage was very nice and friendly. It would have been nice to have some help backing up the trailer but I managed.Michael B.
Customer did not leave a comment.Christopher S.
Customer did not leave a comment.John Y.
Customer did not leave a comment.David B.
There was trash in the cab and back of the truck. I had to clean it out when done. I understand how busy they've been so its understandable. Otherwise - easy pick up- easy delivery- easy experience overall. Other than those few things the truck and everything was fine.becky P.
I was very disappointed with my experience. I had a reservation for 9am and was waiting at the entrance but all the doors were still locked. The manager did not arrive to open up until after 9am, although 9am was when they were supposed to be open, and the truck was not even ready as it had not been checked back in from the customer that had dropped it off overnight. I had to ask the manager for disinfectant wipes to clean the truck myself because the manager did not offer to do this and because we had already lost about 30 minutes due to the manager's lateness and not having the truck ready for my 9am pickup. In addition, I had reserved a dolly a few days before my reservation, but the manager told me none were available. As you can imagine, this made my move much more difficult and time consuming. This is not my first poor experience with UHAUL, but it will certainly be my last.Rachel P.
Customer did not leave a comment.Tim M.
Outstanding personnel, especially Ciera.Bill S.
The location of the trailer was changed from where I booked it and I was not notified until I got to the original place. That was frustrating. Once I got to Levi Storage it was fine.Amy H.
Customer did not leave a comment.daniel R.
See aboveFAith S.
Customer did not leave a comment.Jeffery S.
Customer did not leave a comment.Ben B.
Customer did not leave a comment.Jeremiah M.
Actually the gas tank was only 1/4 full, but when I returned it, I was instructed to put a 1/2 tank full in it. Other than that, everything went okglenda S.
Customer did not leave a comment.Carey B.
Customer did not leave a comment.Jeff C.
Customer did not leave a comment.bonnie J.
Great place good peopleSAM S. | Overall Experience
The customer service was excellent, employees and managers.RHONDA B. | Overall Experience
They helped me make a good choice and were available for supportrichard s. | Overall Experience
Staff was rude and unhelpful. Wrote off my concern about the shipping and then looked up my account and had the wrong pod listed under my name. Some of the Worst customer service ever. Dirty facility.Mark H. | Overall Experience