Customer Reviews for Lexington Shell

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Lexington Shell

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Christopher M. on

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Vehicle was dirty inside an out.

Joyce R. on

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I dislike that I had to have a smartphone when returning the truck

Yah-Yah R. on

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The whole company is a scam! I would never use this again and I will be doing whatever I can to get my money refunded! They charged me for 7 days when I i only had it for two! Complete rip off!

ANGELA M. on

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Excellent service & young ladies were very helpful. Great job!??Very satisfied!

William B. on

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Customer did not leave a comment.

Derek R. on

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stephanie B. on

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Friendly and helpful.

Jerry L. on

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Make sure the truck is at the location where it is reserved and not have to drive across town to get one that is out of your way very disappointed it was not where I had my reservation

ANTHONY L. on

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way out of my way! The truck was terrible couldn't go over 60 mph it would shake and vibrate with a clanging sound.

Mark J. on

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Heily at the drop off was great very friendly and helpful! After a long morning it was nice to have a friendly smile and attitude to see and deal with!!

gil W. on

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Sabra S. on

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Kevin W. on

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Mark J. on

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Jay B. on

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Cathy J. on

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After the Lynchburg VA experience and the huge bill when turning the truck in at Lexington NC, due to the extra miles, we will never recommend or use your Company again. Also, would discourage anyone considering Uhaul to explore other avenues of transportation to move their belongs!!

phillip E. on

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Drove to 4 locations 3 refused to take truck back. Went over in miles trying to find some one who would take it, one person stoped me from putting keys in box. Said it would cost 1500.00 and they would call me to come back and get truck to return at another location. Hope it is my last time ever needing U-Haul

nary P. on

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The sales clerk was very friendly and helpful

Eric S. on

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Daniel W. on

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Nakia T. on

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The uhaul was OK jus when I took it back I had to wait a while because customers was coming in convenient store and it was only one employee I was late to work jus waiting but she did apologize

Jeffrey S. on

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Customer did not leave a comment.

Ronnie P. on

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I dropped my vehicle off the same day I rented the truck with a quarter gallon more than when I got it. Then I got the receipt it stated I dropped the truck of the following morning after 10am and that I was over my allowed mileage. When I reserved the truck mileage was unlimited, so not sure what happened there.

Stephen M. on

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Get honest employees

Bobby B. on

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The person in the store was unaware of what to do. He called someone and told us he was new and never dealt with uhaul. Not helpful.

Carey S. on

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able to gas up and return truck within 5 minutes

Rosa V. on

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Customer did not leave a comment.

Courtney T. on

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Nothing was checked or reviewed when I dropped of the truck. The person that received the truck did not seem to be fully trained in the process of receiving the truck back and closing out the reservation.

REVONDA P. on

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Customer did not leave a comment.

ann S. on

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play in steering of truck. front end parts replacement needed.

GARY A. on

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The clerk didn't even know they were a U-haul return place, she had to call her manager. She may have been a new employee. It was basically a gas station, only one sign saying U-haul. Just fyi.

Charlotte B. on

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Customer did not leave a comment.

Dale L. on

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Too many distractions at this location. Uhaul customers need to get in and out as fast as possible.

donald S. on

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The person who accepted the key gave no explanation of how to settle final costs with Uhaul. She was the clerk in the convenience store and was very friendly but that was the extent of my drop off experience. She thanked me and said 'you're good to go'! So I left with a feeling of things being unsettled. A very strong contrast to the pick up station.

Kasey B. on

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There was not a U-Haul person at the drop off location, Just gave the keys to the gas station guy. Not okay in my book

rebecca M. on

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I was overcharged for mileage, and my card was already debited before I even got the email with this information. I had to call customer service in order to get this resolved.

Stacey B. on

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Customer did not leave a comment.

david M. on

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No equipment on site as far as dollies or furniture pads. The person was so slow (understaffed) that the regional manager had time to drive from charlotte to fix everything. Overall everyone was extremely nice but an hour to check out a uhaul is not realistic. The dolly was broken but the regional manager, James, made a home delivery to trade it out. I would have been absolutely irate if it wasn't for James.

JAMES Y. on

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Customer did not leave a comment.

Timothy C. on

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Jennifer F. on

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Lady that checked me out and back in was great!!!!

Rachel W. on

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It took a very long time to pick up because of computer system was down over 45 mins. But the mrg of store worked thru it.

Julie L. on

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There was mud on tires when we picked it up in Kannapolis. Then we got charged a cleaning fee of 25.00 dollars after we returned to the Lexington location. We kept the entire cab and bed were clean when we returned it. Then when we called to express our concerns, the person we spoke to said to call the manager because she didn't check it in and would have to talk to person who checked it in.

Lloyd B. on

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Very pleasant experience.

Cindy S. on

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This uhaul location and the entire uhaul company are completely disrespectful and unprofessional. Not only do they overcharge but DO NOT GIVE THEM ANY TYPE of credit card or debit card information because even if you give them a cash deposit, they will make unauthorised withdrawal from your account....by far the worst company ever and very expensive

Lydia L. on

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I came to drop off a trailer with NO JACK and was asked to bring the blankets in to the attendant and handed a receipt. That was it. No one came to help unhitch the trailer with NO JACK!! So I asked my three boys to sit on the back so I'd have a little leverage to try and pop it off my hitch. Again, I'm a 125lb female. Got it popped off but then the trailer rolled into a bush with my boys in it because we also were not provided any wheel chocks. Not sure what usually happens when you drop off a rented trailer but I'm pretty sure this isn't how it should go down. I'm also pretty sure I shouldn't have to provide safety gear for a rented trailer. That should be provided with a rental. On top of all this, the cost to rent a trailer for a week to move across the country was the same as my house payment for my $220,000 house. Ridiculous! Overall, crappy experience but got the job done.

HEILY R. on

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Customer did not leave a comment.

DANNY D. on

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On two occasions someone from UHaul called inquiring if the rental had been returned. Proving the above location had not done their job and logged the rental returned. There seems to be only one person there that can complete the return transaction.

MICHAEL N. on

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I had to wait for an associate to come in so I was not able to get the truck at my appointment time. The woman apologized and reduced my rate by $10. I was alittle upset that I had to wait, but ultimately it wasn't a huge deal. The associates were very nice.

PRISCILLA R. on

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They were friendly and pleasant.

SANDRA W. on

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The representative gave new meaning to "Service with a smile". She was wonderful and made the whole experience pleasant and stress free. I watched her with her "everyday" customers as well, she is a great asset to U-Haul as well as the store itself. One recommendation would be to have packing tape, I wanted to buy it and they did not carry it.

LAUREN M. on

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Awful customer service, from the reservation getting screwed up to my truck stalling out. Never again.

keith R. on

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Customer did not leave a comment.

PETE A. on

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DAVID B. on

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The gas gauge took ten minutes after the tank was full to register full. This may be a mechanical issue, but it looks to the Customer like it was intentional. That really burns me up because it caused me to overfill it a lot. I got charged $25 for a cleaning charge for a couple of footprints on the cab steps in the rain, but gave you more than this in extra gas.

JILL E. on

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Convenient location with gas pumps to fill the tank. Immediate and friendly service.

Jay K. on

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Quick easy process! Loved every thing and every one.

OREN E. on

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Henley R. Was excellent nice polite and was very professional.

BARBARA E. on

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Customer did not leave a comment.

AVIS L. on

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Daylan G. on

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charles M. on

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Levi C. on

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Mary D. on

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The individual who took return of vehicle said she could not give us a receipt. No mileage or gas reading was taken nor was the vehicle inspected upon return. My husband and I were very uncomfortable and called 1-800 #. The on-line receipt I was e-mailed is inaccurate. The vehicle was returned to location the 27th. of Dec. at approx. 1:45 PM.

JOHN G. on

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Melissa T. on

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james O. on

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The young girl that set up our rental was extremely friendly and helpful. Was a wonderful experience overall!!!

SUSAN A. on

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Quick and easy, just what you want after a day spent unloading!!!

BOBBI R. on

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you have charged my checking acct $27 for gas. I have pictures of the before I drove off the lot in WV and after I dropped it off in Lexington. it is the same. I left it on 3/8 tank of gas as instructed to do. This action taken by you has caused my checking acct to be overdrawn. Fix this please. You can reach me at 240. 527.5815. ...I will not be charged a over draft fee if you fix this now. ...This is why I have never used UHaul before. ...other people that have used your service says it sucks....I am apt to believe them at this time. ....I never had this problem with Penske or Budget

THOMAS W. on

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I had reserved a truck with Budget and had to cancel a few days before moving my college son home because they couldn't provide a truck at a location anywhere near us. UHaul customer service (scheduling) was so very helpful and kind. Haley, the manager at the location in Lexington was wonderful as well. She assured me the truck would be there and made the whole experience so much less stressful than we anticipated. We are really so thankful to UHaul for all they did to help us with the move.

Warren M. on

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I originally contacted Chris @ Davidson Trailer Repair abut a van rental. He referred me to Lexington Shell who had the panel van I desired. Heily @ Lexington Shell provided superb service and had me ready to depart quickly. Both Chris and Heily should be recognized for excellent customer service. Suggestion: supply Davidson Trailer Repair with a panel van or two as they are more convenient for me.

curtis M. on

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Try not to screw them too.

Wanda Carol S. on

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The lady at the Shell Station was very nice and knowledgeable. I had no problems at all with the reservation. (There was dog hair in the van from the previous renter, but other than that, no problems.)

Sandra M. on

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Customer did not leave a comment.

Mike D. on

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drop off at store and was told not to leave it there move it around back -- not my job

JAMES J. on

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Bryan M. on

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WILLIAM D. on

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DERICK V. on

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They didn't have the uhaul we had reserved. they tried to make us pay more. The lady who was working had no idea what she was doing and they tried multiple times to overcharge us. It was very annoying and over all the worst experience. When I contacted customer service about our issues they said there was nothing they could do because we had already picked up the truck. I was told I would receive a call back from a manager but 2 days later I still havnt. Overall I wouldn't suggest uhaul to anyone.

JERRY T. on

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Customer did not leave a comment.

DEBRA D. on

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I appreciate the consideration of late fee given yo me due to misunderstanding! Recommend Uhaul all the time. Truck ran good and tires were in good shape.

VICKY Y. on

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Customer did not leave a comment.

KIM G. on

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FLORA S. on

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We received very freindly courteous service..just keep doing what you are doing and thank you so much for your help in my son's move to his new location. I will highly recommend Uhaul rentals to anyone who needs to rent a truck....God Bless and thanks again....

missy H. on

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Customer did not leave a comment.

Jef C. on

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Poor phone connection (hard to understand) It took 30 minutes to reserve the truck over the phone It took 45 minutes to pick up the truck The U-Haul program wouldn't process the truck rental without a piece of equipment, so I had to pay 10 bucks for a dolly I didn't want or need It would take a concentrated effort on U-Haul's part to make me even consider renting one of your trucks again.

Daniel B. on

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Easy to work with.

STEVE G. on

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The customer service was excellent and acceptable.

Regina M. on

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I was at first very bothered because my drop off location (that I confirmed would be open on Labor Day) was closed. Fortunately, there was great service at the second location and the rental experience ended well.

MAGGIE B. on

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Hailey was awesome! She was very knowledgeable and helpful. Great customer service skills both over the phone and in person!

DIANE O. on

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The signage was very poor. I drove past the location. Suggest a larger sign or some UHAUL trucks in the driveway.

Marque B. on

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The customer service was excellent. Heily the attendant, was so fun and very charismatic, she assist me in my truck rental as quickly as possible, and held excellent conversation throughout the process!!! I am an assistant customer service manager and would love to have her on my team!!! A++ in my book!!

AUDREY O. on

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Provide better training to staff at sites. Include information as to how many gallon tanks the truckshave so people know what to expect for fuel costs.

JAMES B. on

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Make sure you let customer know all details of what they need before they come to pickup truck!! Some people, just do not have an e-mail address, they can't afford a computer. A survey or review can be filled out in person, not on a computer. An e-mail address is not necessary....to rent a truck........Very inconvent!!!

Scotty B. on

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I think this was the worst experience I have ever encountered in my entire life. The lady at the convenient store in which we rented from had never rented out a uhaul before, she had no idea what she was doing as she had never been trained. Our pick up time was at 1pm and after she had to call her manager to come to the store, we finally got the uhaul after 2pm. We still had to return it at 1pm the next day. After refueling, we returned the uhaul back to the store around 12:50pm and the same lady at the store told us she was not messing with uhaul today and to just drop off the keys. Come to find out we was charge for TWO days of rental on our card which put our bank account in the hole almost $50.00 when we were supposed to get a credit because we didn't use all the mileage we were charged for at first. Customer service does not seem to want to help at uhaul, the only thing available to do is to make a dispute and we may or may not get our money back. What a joke! It would end up being our word against theirs and we wouldn't get anything back. Uhaul is nothing but a rip off! Don't ever rent from them regardless of the location, because customer service from Uhaul cannot seem to help you either.