Customer Reviews for Liberty Auto Center Inc
(U-Haul Neighborhood Dealer)

Rating:

1.0

The van was old dirty looking when asked if we can we can get a new one that was there they said no. On the way do the move the van was shaking and trembling smelled like burned oil and the oil check light . We had to call for road side assistance which they were helpful but took long and when the mechanic check there was no oil in the motor . Horrible experience

Rating:

5.0

Great service, clean vehicle, & good location from where I lived. Great crew! Thank you.

Rating:

5.0

Very courteous!

Rating:

1.0

Noted my return was a day later than the actual return date and time and over charged me. When I attempted to as above a different drop off location they stated they did not know and then charged me almost $400 for wrong drop off location.

Rating:

2.0

Nobody there to check in; had trouble with mobile check in took almost 45 minutes to and hour to check in . I paid for furniture pads and there were no furniture pads. Also two homeless people were sleeping on the truck as I was driving it. I had video footage. This is crazy

Rating:

1.0

The address was incorrect, no such address exists. There was no visible sign. We called the phone number and no one answered. We were very stressed by all the above.

Rating:

5.0

Friendly customer service, I was able to get exactly what I needed.

Rating:

3.0

The truck wasn’t ready at the the time of pick up and the location was a bit weird to navigate.

Rating:

2.0

The person who had to chwck a van out for me wasn’t there at the time of my appointment. I had to wait 15 mins after my check out time. The van’s interior was slightly dirty from its last use—including food in one of the cup holders.

Rating:

1.0

Horrible location very dirty from the “store” to the vehicles. The location is inside of a tire shop and you walk thru all hazards conditions, the vehicle are all greasy, dusty no one caring care of them.

Rating:

2.0

I requested a hand truck/ dolly and items were not available as stated. Address location for pick up is different than stated. New York has toll electronic toll systems; Uhaul should outfit vehicles with ez passes.

Rating:

5.0

HomeBoy is a pro and a classy guy. He provided exceptional customer service and speedy and efficient processing. Definitely my best U-Haul rental experience. I will be a return customer and will recommend him to others. Thank you HomeBoy.

Rating:

5.0

Great

Rating:

4.0

Unfortunately, this location is in a conjested area, so more trucks won't work. And you can't depend on the clients to return trucks on time, so supply is low.

Rating:

1.0

No one there to help,very hard to find locations and parking…bad location

Rating:

2.0

Horrible experience. Rented for a day had to deal with it for a month.

Rating:

1.0

No place to park

Rating:

5.0

Great customer service! A+++

Rating:

3.0

So it is a car repair shop. This spot is not obvious to find and I did not get a receipt after giving away keys. But on the other hand I just show pics of parked car and that was enough.

Rating:

3.0

The price was very high I use less mileage and I’m pay the price like I use 10 miles I feel like I was over charge and I would like to speak to some one in change about my fee cause I really don’t understand why was I over charge and I brought back the truck before 5 and I rented it at 12:30 n brought it back before 3 pm

Rating:

3.0

The uhaul track was dirty, difficult to start with questionable sounding brakes. Ensuring that the truck is in a safe, clean and easy to start working condition would help make the driving experience less scary and overwhelming.

Rating:

5.0

Good Nice

Rating:

5.0

Best U-Haul service in queens

Rating:

5.0

Nothing every thing was perfect second time I use this place. In and out Thank you U haul !!!

Rating:

5.0

Very good

Rating:

1.0

This location has no office, lot or anything. It's not a location anyone should be directed to.

Rating:

2.0

There is no formal lot area to drop vehicle. Rental to be left on street. Dim lit. Not sure how this represents U Haul brand well other than provides a location to pick up and drop off cars near airport.

Rating:

5.0

Awesome!

Rating:

3.0

The location was convenient for me as it was relatively close to my house. However, returning the van was problematic. There is no parking near the office. No one to facilitate the return. No one spoke English at the time of my return. Very frustrating after a long day. It would have been nice for a staff member to receive the van.

Rating:

2.0

The only comment I have is that the company gives a breakdown of the rental to there customer .. I never was told how much it was going to cost me and I never got an email showing me the breakdown of how they came to the charges on my bill

Rating:

2.0

Will not use this location again, very unpleasant unprofessional location I have ever been in. Also will not leave car anywhere around there.

Rating:

1.0

My over all experience with UHall was very annoying. They don’t tell you how to check out. They don’t have place to park their vehicles. They just told me find the parking and leave the keys in the Dropbox when I returned the van. They didn’t tell me that I needed to check out online. It took me more than an hour to find parking. It very hard to find parking in the neighborhood. They also charged me $50 dollars more than my actual cost. They don’t have time to go over those charges. I keep calling them but they hang up phone by telling me that they are busy with other customers.

Rating:

3.0

The truck was leaking oil

Rating:

2.0

I made a reservation online and denied the insurance however the clerk didn’t follow any thing and still charge me for insurance and also the truck wasn’t half tank of gas, although I refill the truck more than how I got it I was charge for gas. I was not able to to return the truck and have a proper check out. Just ridiculous but I am going back cause it is just unacceptable

Rating:

2.0

It’s a sketchy area. Truck was parked 2 blocks away. Nice gentlemen handled the transaction.

Rating:

3.0

They were very helpful and friendly. The location was not convenient to get to but the man told us where we could park the truck. He made us aware of the steps we could take to fill out the online reporting website and also made sure we had received an online copy of the receipt.

Rating:

5.0

Good service

Rating:

4.0

Very reliable and clean vehicle.

Rating:

2.0

This location could use a smoother pick up procedure.

Rating:

1.0

I pick up Saturday and return Sunday to the same location,give the key to the same person but two days later uhaul company calling me and asking me when will I return the truck. I was charged for keeping it extra days. The person at that location didn’t update my return in the system. Please wake up and do your job.

Rating:

2.0

I reserved a 10 foot u-haul on Sat. for the entire day starting at 11AM. I arrived only a couple of minutes before someone else who also reserved the same truck. It's unethical that two people should a confirmed rental for the same truck.The owner argued and blamed me for arriving at 1PM, which is shocking and completely irrelevant. I reserved the truck for the day from 11AM and I had a receipt showing I paid for it. In the end, I did get the truck; it was probably because the owner made more money with me. I used it to move my things from Queens to NJ, while the other person needed it between Queens and the Bronx. For me it would have been terrible not to get it, since I hired help to move my belongings and planned things days in advance with the expectation of getting the truck. It was only sheer luck that I arrived a couple of minutes before the other person. It's completely inappropriate to run a business like that since everything is contingent on having the truck.

Rating:

5.0

The place was great the owner was very friendly and accommodating I luv this place I will recommend everyone here

Rating:

3.0

Truck had no power steering; I had a hard time driving this truck.

Rating:

2.0

The initial place I rented in ozone park NY said that the uhaul I reservered was stolen and not available. Then they sent me here, the guy didn't show up till 25 mins late after 9am. Then when I drove off with he vehicle the steering wheel was so tight and low ok fuel. Horrible experience when my initial booking should have been gaurenteed and then I was sent further away and had to choose a smaller vehicle adding more time and miles to my booking with zero apologies and given a dangerous truck with little steering fluid. The place I got the truck from on 149th st had bad parking and was a mess. Terrible uhaul experice that day. I ended up loosing money that day trying to do a moving job.

Rating:

1.0

It took them an hour and half to sort out what I already paid for online. Customer service is not that good. Drop off service was horrible I was over charged. Unexpected charges.

Rating:

5.0

Liberty Auto Center Inc. Provided me with exceptional customer service. I highly recommend this location. Thank you!!

Rating:

5.0

Great customer service! I would definitely come back.

Rating:

4.0

Although the truck broke down and we had to wait four hours for a jump, Michael at the pick up and drop off location, along with Alicia the UHaul customer service rep both helped so much, they were amazing.

Rating:

4.0

Excellent customer service homeboy was very helpful and I definitely recommend him wonderful service

Rating:

1.0

Because there is no parking available. I had to look and find parking on the street which is not a reliable return process. I would not recommend it to a friend because the renter becomes liable of the truck.

Rating:

3.0

hard to find and navigate

Rating:

1.0

Bad experience all around, person at this location was not helpful at all and was drunk. Price was much more than advertise, no place to park the truck.

Rating:

2.0

Uhaul needs to ensure that trucks are in stock. I reserved a truck well in advance for a move, & upon arrival I was told that the truck was not there. I was also sent “up the block” to another location, only to be told that there was also no truck available. After returning, we did not receive a truck until 3 hours after my reservation was set to begin, which caused so many delays in my day. In addition, we had to wait longer because staff was not on sight & ended up having to cancel the reservation & begin a new one for no reason (as instructed by the staff member who did not seem very knowledgeable. I will definitely not be using this location again. I would instruct others to pick up from an actual uhaul place where there are a plethora of trucks in stock.

Rating:

4.0

Finding a place to park the Uhaul after use is a big problem. Should have a yard for parking.

Rating:

4.0

Need receipts. Of transactions

Rating:

5.0

U-Haul representative was very helpful and professional

Rating:

1.0

Trash cans may be cleaner than the trucks they rent to people.

Rating:

1.0

This was a horrible experience.

Rating:

5.0

The man who helped me was very nice. Helped me very promptly and I was on my way. I think maybe have some more U-Haul signage. I went to Liberty Auto Parts first because their signage was bigger and said Uhauls are across the st. The only U-Haul sign I saw was the key drop which is pretty small. I just want sure if I was in the right place until I asked somebody who was busy working on a car, I didn’t wanna bother anyone.

Rating:

5.0

Great staff quick and easy

Rating:

1.0

U haul charge me twice

Rating:

5.0

Excellent experience at Liberty Auto Center, excellent hospitality, 100% will visit again! During pickup, rep was exceptionally helpful, courteous, and pleasant. He made things go very smoothly in a stressful time to help expedite things, since I was initially having a issue getting verified and cleared with Uhaul to drive. Will definitely recommend, was almost a fun time! I appreciate his kindness!🤗🤗

Rating:

1.0

I rented uhaul December 4th 2020. The charge was pending for a month then was reversed and sent back to my card. I called the location and was told they did not know what I was talking about. Today February 6th 2021 my card was attempted to be charged $245. The charge includes fuel even though I made certain I refilled the tank. I have photo proof of this

Rating:

1.0

Very rude staff. I would never recommend this place to rent.

Rating:

1.0

Very bad first I returned the truck on Saturday night and they put I returned it to today,I have the video where I packed it the time and the day on the 26 the same day I only use the truck for 10 hrs,he charged me for assurance I didn’t asked him never sign for it,very bad experience,I need a refund, I got charged to much,just for one day about 40 something miles.

Rating:

1.0

Firstly, you have to go around the corner to the Auto Glass Shop so you can complete the transaction and then go back around the corner to pick up the rental. The inside of the cab was disgustingly filthy and hasn't been cleaned since the truck was new. Then the Heat Did NOT work at all, no fan blower or heat at all Make sure that you take pics of the Before and final Mileage along with the Fuel Gauge reading before and after so they won't try to overcharge you. And finally, the Final invoice comes 3 days after you return it and that is Not Acceptable

Rating:

4.0

N/A

Rating:

5.0

Everything ok

Rating:

1.0

Customer service at this location is next to horrendous, the system was down i had to send about 1 hours with the authorized rep trying to make the system work. I had to do the rental process myself via the uhaul app 1 hour later Then the truck had the check engine light on the dash was dirty one would expectvthat uhaul would have their vehicles cleaned in these covid times