Customer Reviews for Liberty Fuel Stop and Mart

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Liberty Fuel Stop and Mart

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Gardner P.
Rating:

in advanced check in I could not add the insurance so I had to add it at the location which made an extra charge so I had to give them my credit card again which required extra contact. Why not just add it to the card that was used at advance check in and allow the signature to be for that charge also or allow people to add insurance at advance check in without having to go back thru all the screens which are so slow.

Brian N.
Rating:

Very convenient. Friendly staff.

Kathleen G.
Rating:

The reservation process, and when we picked up the car were very long. The clerks filling out the website pages for reservations were not efficient at all. Very very long snd very upsetting that they couldn't communicate to answer my questions.

Seamus D.
Rating:

Customer did not leave a comment.

Gary S.
Rating:

Customer did not leave a comment.

Arthur O.
Rating:

The van was clean, the price was right and the personnel very professional

James Y.
Rating:

Customer did not leave a comment.

Madison P.
Rating:

Customer did not leave a comment.

Donna Y.
Rating:

Very helpful ppl... was a bit expensive.. last year for same rental was about $100.00 less. vehicle was in great condition and rode comfortably.

Jason K.
Rating:

Faster check in

NOEL F.
Rating:

Customer did not leave a comment.

JEFFREY A.
Rating:

I would never use this place again if in need of a truck. They scam you for money

DANIELSTEPHEN P.
Rating:

Clean the windshields occasionally. It was a bit difficult to see in the dark.

VIRGINIA G.
Rating:

Very pleasant experience. friendly and helpful. Would definitely use this location again and highly recommend to others.

Kenneth B.
Rating:

Took too long to pick up truck. Ask several questions three times before he was able to get correct answer even though I registered online and provided this information. Dropping off was a nightmare. Finally left without paper work, had to be emailed to me. Had to ask several times what problem was before he finally told me what the problem was. They did call to apologize.

JOSEPH E.
Rating:

Customer did not leave a comment.

Ronald A.
Rating:

Customer did not leave a comment.

Michael W.
Rating:

Very efficient check-in and check-out process. Smooth process and satisfied overall. No specific recommendations.

Rodney B.
Rating:

The cupholders were a little gross and there was dog hair stuck to the seats but I don't hold that against the location.

robert M.
Rating:

Daisy was very helpful, listened to our needs and got us in/out quickly. Highly recommend this location.

CYNTHIA B.
Rating:

Everything was top notch! We were unfamiliar with the cell phone centered check in process and Daisy was very patient with us. She helped us get through it and made sure we had what we needed. The man working with Daisy was also very pleasant and helpful - both at check out and check in. Truck was clean and worked great. The appliance dolly really helped with moving some furniture.

Bruce D.
Rating:

Customer did not leave a comment.

Karen P.
Rating:

Nothing, the people at this location are super nice and accommodating. I actually arrived about 10 minutes early and was on my way. Equipment was clean and well maintained. I would recommend this location and u-haul.

JOHN S.
Rating:

Always a pleasure renting from this location very nice mgr/ Daisy Thank You

lester R.
Rating:

Customer did not leave a comment.

Rosa H.
Rating:

Customer did not leave a comment.

LISA R.
Rating:

Customer did not leave a comment.

EDWARD O.
Rating:

Having a wider selection of trucks at multiple locations rather than being forced to go to far away locations to pick up your truck

DOUGLAS L.
Rating:

Customer did not leave a comment.

David P.
Rating:

Customer did not leave a comment.

AMANDA E.
Rating:

Customer did not leave a comment.

MARTIN S.
Rating:

Attendant here was very friendly and helpful. Will recommend to rent here.

CHERYL G.
Rating:

Customer did not leave a comment.

Marek S.
Rating:

There was no problem whatsoever with this location.

SONIA F.
Rating:

This is the 2nd time I rent rent from Liberty. The staff is professional, friendly and efficient. The location is 1 mile farther away from other locations, but worth the experience. I would definitely use and recommend this location.

BRUCE W.
Rating:

The manager and staff were great at the local Uhaul. The biggest issue I had was with UHauls overall customer service. I locked the keys in the truck and waited over an hour for over 30 minutes to get someone on a call at Uhaul customer service. Then tried to chat with someone to help. And they were not helpful. Very frustrating.

Andrew L.
Rating:

Exceptional service. Kind staff. Very professional.

CYNTHIA R.
Rating:

Excellent service and great customer service. Vehicle was very clean.

GARRY K.
Rating:

The people were friendly and helpful

FRANCIS A.
Rating:

Customer did not leave a comment.

AGNES M.
Rating:

Everything was perfect. I highly recommend this place, especially Daisy, the owner :-). Thank you very much.

Richard K.
Rating:

Customer did not leave a comment.

Weijun W.
Rating:

First time renting a U-Haul trailer, staff are extremely helpful and so so so nice, I did not have the tools to hook up the trailer, they helped me with everything. 100% recommended!!

John H.
Rating:

Customer did not leave a comment.

JOHNEDWARD R.
Rating:

Customer did not leave a comment.

JOSHUA S.
Rating:

Speed up the process. It took 45 minutes after I dropped off the truck to get out of there unresolved. I'm not sure what was happening but they had my card on file. I should be able to drop off the key and be out in 10 minutes. I will never use them again. There was also no communication of why it was taking so long.

DANIELLE N.
Rating:

I would recommend this UHaul location to anyone! I was helped by Daisy, who was polite, friendly, and explained each step of the process clearly. She provided fantastic customer service. The 10' truck I rented was in great shape and the facility is well-kept. Very happy I found this spot - it's a hidden gem!

CHARLES E.
Rating:

Excellent service and will not hesitate to go back.

STEVEN P.
Rating:

Did not have a key drop off box as described so good that I was able to drop off during business hours

ANTHONY P.
Rating:

Customer did not leave a comment.

Theodore N.
Rating:

Customer did not leave a comment.

RUSSELL W.
Rating:

I "lucked out" since the truck I needed was returned just in time. This location is not too deep on equipment.

Mike D.
Rating:

Great service!

JOHN S.
Rating:

Daisy & husband both a make the rental process a pleasure .

Emeric W.
Rating:

Customer did not leave a comment.

GAIL F.
Rating:

Customer did not leave a comment.

AMY P.
Rating:

Thankful that I was able to reserve the pick-up time, not every location allows that! The customer service was good but they need to have one person dedicated to u-haul and someone else to take care of the register and lottery when u-haul paperwork needs to be completed.

JOHN S.
Rating:

Person in charge Sandy = excellent Makes process seemless Rented twice already Very nice & easy to deal with I'll be back

Matthew M.
Rating:

The employee was extremely helpful and kind and ensured the trailer was attached securely.

KIERAANNE B.
Rating:

The person who I returned the truck to was very pleasant and patiently explained all of the charges on my final bill. The store was also clean and sold hand sanitizer which was an added bonus!

Julio G.
Rating:

Customer did not leave a comment.

Matthew B.
Rating:

Nothing. Great job!

Misty I.
Rating:

Very easy to find and very helpful service for pickup and drop off - would definitely use again and would recommend - very convenient and affordable.

ROGER A.
Rating:

Cargo van was ready for pick-up as reserved. It was clean, full of gas and everything worked properly. Not much more that I would expect.

JOHN O.
Rating:

Customer did not leave a comment.

CATHERINEA H.
Rating:

Perfect!

JOHN S.
Rating:

Customer did not leave a comment.

JAMES A.
Rating:

Customer did not leave a comment.

GOPALAN N.
Rating:

Customer did not leave a comment.

STEVEN F.
Rating:

Customer did not leave a comment.

Jean G.
Rating:

All went smoothly- the fellow in the convenience store even asked me to park my car in the front so he could keep an eye on it. Definitely recommend!

MICHAEL S.
Rating:

Owner is very helpful with a great attitude.

Larry K.
Rating:

Thank you for your friendly service.

Paul M.
Rating:

Customer did not leave a comment.

Austin A.
Rating:

Clearly stating upon rental that you per for every single mile driven. The rate does not start after a certain number of miles, it is every single mile driven. $.99 every mile plus the base cost. This was not made clear to me.

Billy M.
Rating:

Customer did not leave a comment.

Evan M.
Rating:

Both during pickup and drop off they were a little short staffed so it took a little extra time. That being said they were very nice and courteous and apologetic for the delay. Would go there again.

Ndirima M.
Rating:

Thanks

Ryan O.
Rating:

Customer did not leave a comment.

Edward B.
Rating:

Customer did not leave a comment.

Michael M.
Rating:

Hard working and extremely nice people to deal with. I would recommend doing business with them and look forward to seeing them again for a rental

Martine T.
Rating:

When I arrived to drop off my rental the attendant told me that he no longer had any space for me to leave the truck and that I should find somewhere else to go drop it off. After 15 minutes of back and forth with him I called uhaul directly and they provided clear instruction on what to do which was to leave the truck and they would take care of everything. The rep on the phone was nice and apologized for the inconvenience.

Brad F.
Rating:

Customer did not leave a comment.

MATEJ B.
Rating:

Was great that you can get a hot dog and a drink while you do your rental.

Lars C.
Rating:

Customer did not leave a comment.

Gina C.
Rating:

Perhaps allow the customer to park the trailer in an easy spot rather than trying to force them to play Tetris by trying to park trailer in a very small spot Between a large truck and another trailer. This place has entire huge lot to work with by the way. We explained it was a tough spot to maneuver and the man taking the return said well if you can't drive it you shouldn't have rented it. Really, we drove it back from another state just fine and we're sure not to have to play Tetris while making stops! Completely rude and utterly disrespectful to paying customers. He told my husband well I don't want it and stormed off. He returned when he realized we were not leaving with it attached to our vehicle. We managed to get it in another spot with my husband having to manually show these two guys how to move it by hand. After the fiasco, checkout was fine but the entire encounter Up to checkout was very unnecessary!

Michael F.
Rating:

Customer did not leave a comment.

Gregory D.
Rating:

Trailer was not clean at pickup.... swept out a LOT of rusty nuts and washers, enough to fill a quart container. That didn't really bother me and didn't take long at all, I just didn't want to be blamed for the mess upon return. The trailer did perform absolutely flawlessly and was a pleasure to use. Drove 100 miles to the center of Long Island and 100 miles back to pick up a 1000+ lb. lathe. My only complaint was that due to store hours I had to pick up the trailer the evening before my trip and thus reserve it for 12 hours for which I was not using it, just to get on the road early. Store operators were friendly and helpful.

Walter R.
Rating:

Staff had to phone someone to come in to handle a simple return.

Robert B.
Rating:

Customer did not leave a comment.

Tara S.
Rating:

Customer did not leave a comment.

Kevin M.
Rating:

Customer did not leave a comment.

CURT A.
Rating:

Make sure all marker lights are working before renting trailer . Also when we rent truck and trailer have both of them together at one location. We rented truck at summit tax service in manville NJ and had to go to Ringoes to pickup trailer, a 2 .5 hour trip that was a waste of time when we had come in from Denver and drove to manville from Newark airport because of our time frame. We planned on loading and driving 1800 miles and being home on Sunday evening. The truck was a pleasure to drive and maintained 75 miles an hour for most of the trip .

Tabitha C.
Rating:

Customer did not leave a comment.

DANIEL S.
Rating:

It has nothing to do with this location but rather the uhaul website and reservation system. I reserved a truck online for a local store, when i arrived they advised me my reservation was changed to a different location. I drove across town to the new location where i was informed it was there other location in another town. The women at this place was very helpful and found me a truck nearby. It took over an hour and half from my original reservation time before i was on the road with the truck. This was unacceptable and will make me consider if I will use uhaul again in the future.

RICHARD Q.
Rating:

Customer did not leave a comment.

Namdev S.
Rating:

Very nice and cooperative people at this place. Thank you!

kevin M.
Rating:

Customer did not leave a comment.

SCOTT W.
Rating:

Customer did not leave a comment.

Philip G.
Rating:

My problem is with UHaul. The specs on the truck are grossly misleading, so it was too small for my needs. My first time with UHaul and my last.

No reviews have been submitted for this location.

Back
To Top