Customer Reviews for Mini Storage Depot At Providence LLC
(U-Haul Neighborhood Dealer)

Rating:

5.0

I'm round shouldered, so don't complain much, but there was no appliance dolly on the truck (but it was charged interestingly enough). That's a ding on whoever moved the pickup location from Madison Blvd and failed to ensure the entirety of the contract was properly relayed. Also, no moving blankets were provided (2 dozen requested, but they did not show up on the bill so were dropped). It was a self-checkout since it was New Years Day and nobody was present. I called U-Haul and picked up the supplies on County Line Rd.

Rating:

5.0

Sarah the Facility Manager was very helpful and informative. She made sure that we had all that we needed and very thorough explaining everything. I am an often user of U-Haul and I’ve always used a different location to get my trucks, but from now on, I will use this location because of the convenience and the service.

Rating:

5.0

Excellent location!

Rating:

2.0

The check in process was tedious. It was mostly done electronically even though I was there in person. The link I was given to follow didn't work well as I couldn't upload photos of the truck. I ended up skipping the process entirely and taking my chances with damage claims. The fuel tank was supposedly full but the gauge read 7/8 full. As gauges are not always accurate, I didn't question it. I drove a total of 6 miles and had to put nearly 5 gallons of fuel in so the tank was definitely not full. When I went to return the truck, no one was there (2:30 pm) so I had to use the key drop and was not able to register my complaints. This seems to be a poorly run location.

Rating:

4.0

I can't say the personnel was helpful or unhelpful because the return was after hours. However, there were no instructions on whether to disconnect the toy hauler from the truck or not. I left it connected because it was connected when turned over to me

Rating:

2.0

This was not the original pick up location I specified when I made the reservation. I learned that although this location does provide the auto transport accessory to tow my car with the moving truck, they can't assist the renter with attaching the auto transport. Only a full service U-Haul can do so. At no point during the reservation process was I made aware of this.

Rating:

5.0

Can't think of anything to improve on. I was 45 minutes early for the truck rental and it posed no problem for Brandi who got me on my way in less than 15 minutes. Courteous staff, great location, and very reasonable rates!

Rating:

5.0

I liked the lady. She was very kind and understanding.