No u haul-knowledgeable staff, not helpful, did not explain anything and were too busy with boats to be bothered with the rental. Did not have blankets or any accessories. Not friendly ir welcoming. Douthold Agway location is far, far better. We went there to make the reservation one werk in advance but when it came time for pickup the trailer was gone and we had to unfortunately use Greenport.
Joesph B
Customer Reviews for Lighthouse Marine Services Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent service. Location opened extra early for me. Will definitely use this location again soon. Fred Buonocore Shelter Island ,NY
Frederick BGood Wi-Fi, because it took an INORDINATE AMOUNT OF TIME to return the vehicle because the cell service is terrible at this location. How about a "U-Haul Guest" wifi connection at this location which is not open on Sunday, to facilitate autonomous returns???
ROBERTLAWRENCE SYou charged me a 25$ cleaning fee for returning the truck empty but for 2 empty cardboard boxes for you to recycle.........a really nasty move, like you need to hustle 25$ from people UHaul? Shame on you!!!!!! makes me never want to rent a UHAUL again......and for sure not dropping it a your location.
Jerome AUhaul agent was very pleasant and helpful.
Pierre CFine. Front desk did not know how to assist with a fee that was added. Pretty much no help or guidance. Smells very bad in store.
jacob kThe location was not open as it was advertised to be.
Daniel MWorker had checked me out prior to my arrival and charge on my VISA 3x what I had reserved. Later, I learned he had forged my signature. He told me he couldn't do anything and to call 1-800-gouhaul which I did before leaving the property and was told they couldn't do anything and a manager would get back to me within 72 hours. I then checked the lights which were not working and the worker had left the location. Prior to picking up the trailer, I had the electrical plug on my truck checked at the UHaul in Concord NH and everything had worked. I called Lighthouse Marine and no answer, so I had to disconnect the trailer as there were no working lights and went to the Southold UHaul where Brian was very helpful in cleaning my electrical plug on my truck. I then when back to Lighthouse Marine and hooked up the trailer and was able to get directional and brake lights, but not running lights. Having the worker forge my signature prior to my arrival on the contract is actually criminal, and hooking up the trailer, not checking lights and leaving before I could check the lights placed me in danger and is a significant liability for UHaul. UHaul did refund the overcharge.
Viking HNo one was there at 11 am. Called phone number not working. U-Haul on line drop off app sucks. Took half hour to do. Pictures took 15 minutes to load. Will never use self drop off again. If I can’t drop off with person to person contact will not rent from uhaul
Bill WThe app is a great help for drop off at this location because of it's limited hours.
THERMANS PGreat experience.
MARY SNo cell phone service in the area so I couldn't do mobile drop off on the app
RYAN PDespite advertising open on Sundays till 4pm, they were closed at 1:30pm when we got there.
Dimitrios KJohn was extremely helpful!
Richard BHand the key off and go. Doesn’t get any easier!
Catherine LThe online pickup and drop off experience was a nightmare. Took an hour and a half to pick up the truck. Had to drive a mile down the road twice to get a signal to sign in. Then parts that had to be done on location took forever to upload and had to sign in multiple times to make it work making me start parts of the process over. Wild never do this again would only do in person rentals.
Andrew QThe owner of the location was 30 minutes late so I had to wait for him to arrive. Then the vehicle that I had reserved was not usable because the brakes were bad so I ended up having to choose between an extremely large vehicle or one that was slightly smaller. I went for the smaller one which resulted in having to use another one of our personal vehicles to move what we were moving. We were able to do everything that we needed to do but it would have been a lot easier, less costly (we had to bring multiple vehicles onto a ferry), and more efficient if we had the size vehicle that we had asked for.
Nicole SNeither recommend nor discourage, but location was closed and locked when I arrived (I was 20 min early) and I had to call U-Haul to track down and summon the location manager. Had to rent a utility dolly at another location. Not a full-service U-Haul location so not being overcritical.
William DLocation was horrible. Will never use again. Staff was rude and would not explain why I was charged double what I was quoted online. For drop off, they were not there at hours posted to be open on their website (07:30). The location is in a dead zone for cell service and their location barcode is ripped in half so it cannot be used. This left me unable to properly do an after hour drop off. Left a message hours later to make sure they received everything ok and never received a call back like I requested. Zero stars
Sean CService was excellent and staff was professional and knowledgeable.
George CAC was broken and one of the headlights was off
Samy SPick up was lengthy, there was no physical check of the truck, when I got into the truck the tire pressure was low in one of the tires and I was told the pickup location couldn’t inflate the tire. That I had to go to a gas station and fill it myself.
Alexandra MVery efficient drop off process.
eric dI dealt with both Lighthouse Marine Services and the UHaul regional office in sorting out the details of my rental. Both sets of people were good to work with and I'll gladly recommend them to friends who need trucks!
Peter PThe owner/manager of the location was not there when we arrived. The door was simply locked. No posted signs, nothing. No one answering one of the many phone numbers we could find on the store front and online. I was on the phone with U-Haul explaining to them that we drove 3 hours to pick up this U-Haul and we had a super time sensitive day as we had to get back to pick up our kids from day care. The lady on the phone was kind but didn’t really offer much help except to tell me to drive to a place 30 mins away to get a U-Haul. Meanwhile, My husband found someone who was working in the yard in the back who didn’t speak English but we managed to communicate with him and get a proper number. After calling 6-7 times, someone answered and was SO rude and told us he would be there in 5 mins. After 15 mins someone showed up and could not have been more impolite. Basically told me to shut up and said that either I wanted the truck or I could leave without it- he didn’t care. It was SUCH an unpleasant experience. 45 mins after we got there, we finally had the truck.
Diya RRenting was a breeze , everything was perfectly explained to me (where to leave vehicle etc). Don’t know of anything that can be improved upon. Thank you
Diana DNo cell phone coverage made it difficult to return the vehicle after hours through the app. Fortunately discovered free "emergency" wifi from Optimum - perhaps you could advertise this or promote your own free wifi to make returns easy.
Micah HThe only problem was the availability of trailers in my area, I needed to drive over an hour away to get a trailer.
jay aQuick turn in of vehicle
Geoffrey HEquipment was hooked up to the back of my truck in minutes and was off the lot.
James STruck was not clean and smelled of fish. Did not discover this until I got the truck home. This truck should e fumigated or taken out of service
Richard BThis place was good, but UHaul customer service and organizational courtesy is TERRIBLE!!! Had no truck for me and my stranded, pregnant wife in Manorville/Mastic Beach (where my reservation was) and had to Uber all the way to Greenport, NY to get this truck…once we got the truck everything was great but it took us 2 extra hours getting there and back…Andrew was the guys name who wasn’t very helpful and his boss (Long Island, NY UHaul) were both just not very friendly people and most people I talked to over the phone didn’t know what was going on or have any answers for me. I used UHaul this time, but I will never use UHaul for any more of my moves!!
Matthew GI was not informed when picking up the trailer that the uhaul location close to my destination would not accept return trailers, causing me to incur additional costs for ferry across and back from Shelter Island
STEPHENMICHAEL CHelpful personal
Jonathan BThere was nobody at the site, so I had to self check out, but the cell service was so limited that it took around 30 minutes total to upload each of the photos that I took.
Steve MFast and efficient, no issues, pleasant people to deal with!
DUDLEY JThis was my drop off location for truck and trailer. When got there the owner was sitting outside having a conversation with a couple of people told me to just leave the truck where I stopped and put it on the counter put the keys on the counter inside. Did not do a walk-through of the truck did not check for damages or see if it was clean or anything like that well I was there.
FRANCIS SThe AC was broken. It was 95 degrees with no AC. Horrible experience for a 2 days rental.
Zachary ZThank you
gloria sI was told a pickup was available and was given a van instead. I was not pleased
Mackenzie HAmanda who helped me out was extremely helpful and professional
tom uStaff very friendly and helpful
Carol H