The online pickup and drop off experience was a nightmare. Took an hour and a half to pick up the truck. Had to drive a mile down the road twice to get a signal to sign in. Then parts that had to be done on location took forever to upload and had to sign in multiple times to make it work making me start parts of the process over. Wild never do this again would only do in person rentals.
Andrew Q.
Lighthouse Marine Services Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Greenport, NY 11944
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Customer Reviews
- 4.0 Average Customer Rating
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The owner of the location was 30 minutes late so I had to wait for him to arrive. Then the vehicle that I had reserved was not usable because the brakes were bad so I ended up having to choose between an extremely large vehicle or one that was slightly smaller. I went for the smaller one which resulted in having to use another one of our personal vehicles to move what we were moving. We were able to do everything that we needed to do but it would have been a lot easier, less costly (we had to bring multiple vehicles onto a ferry), and more efficient if we had the size vehicle that we had asked for.
Nicole S.Neither recommend nor discourage, but location was closed and locked when I arrived (I was 20 min early) and I had to call U-Haul to track down and summon the location manager. Had to rent a utility dolly at another location. Not a full-service U-Haul location so not being overcritical.
William D.Location was horrible. Will never use again. Staff was rude and would not explain why I was charged double what I was quoted online. For drop off, they were not there at hours posted to be open on their website (07:30). The location is in a dead zone for cell service and their location barcode is ripped in half so it cannot be used. This left me unable to properly do an after hour drop off. Left a message hours later to make sure they received everything ok and never received a call back like I requested. Zero stars
Sean C.Service was excellent and staff was professional and knowledgeable.
George C.