Customer did not leave a comment.Steven D.
Customer Reviews for Lighthouse Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had an excellent experience at Lighthouse Storage for the three years I was there. It was conveniently located, reasonably priced and staff were very knowledgeable and helpful. I highly recommend Lighthouse Storage.STEFANIE A. | Overall Experience
Clean, professional, a great drop off experience.Trachelle J.
Customer did not leave a comment.Nathan M.
Customer did not leave a comment.CRAIG N.
Customer did not leave a comment.David J.
Absolutely nothing to improve. The location i picked up was fabulous. I will never rent from another location again.Tiffany S.
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.Nicole M.
Met the owner who was very helpful and pleasant. The facility was well designed and easy to navigate with regards to where the pickup and drop off areas were. Basically I was very impressed with the operation there.MICHAEL B.
Elizabeth was wonderful and very accommodating!! Coming back this weekend ðŸ˜ŠJohn C.
Customer did not leave a comment.ROBERT B.
my original reservation was for louisville Colorado and U-Haul decided to make a change to meet Colorado which was 35 miles away from my original destination. The email that indicated there had been a change made was not very clear until the morning I was to pick up my vehicle. On top of all of this the movers that I hired through the U-Haul website were terrible aggressive and threatened me after they took money from me that they did not deserve. I reached out to U-Haul for help resolving this and the only option they offered me was to do some type of online mediation. In the end it was not a reasonable solution as the movers that I had hired through their website threaten to come to my home and to hurt myself and my friend.Nanette K.
Customer did not leave a comment.MOLLIE S.
Customer did not leave a comment.Adrienne B.
This was not supposed to be my drop off location!!! I called twice was on hold for liner than 20 minutes finally got a person and then got hung up twice. Want able to change location back to primal and had to drive out of the way only to be told there was an additional charge for mileageJOSHUA S.
The service was excellent. I was checked in and out the door very quickly. I would definitely highly recommend this location.Michael M.
Customer did not leave a comment.Thomas P.
This facility is my favorite one to rent from. They always accommodate my last minute requests as needed. They are amazing!Leslie H.
The app wouldn't upload the picture of truck. Hold time soooo long to get support to deal with this. Made the drop off after hours more difficult than necessary.Cynthia B.
I would return to this facility if my storage needs required. I had a very good experience here.Bert S. | Overall Experience
Communication/ better customer serviceRAYMOND P.
Professional, proficient and friendly staff.Shane F.
Customer did not leave a comment.Jordon B.
Customer did not leave a comment.Kevin C.
Nothing, it was more than I expected.KELLY M.
Fantastic staff at this location! Very helpful and friendly.Erica O.
Customer did not leave a comment.Michele P.
They did not check in the dolly so it is still on my account. This is understandable because the truck and dolly are on different contracts. I contacted this dealer and sent documentation. I hope they can resolve this as uhaul customer service is of no help. After staying on hold with them for a considerable amount of time, the call was answered. After explaining my problem I was told to hold and my call was placed back in the queue and I had to wait for another agent to answer. They told me to call the place where I dropped off the equipment. The uhaul customer service number is kind of a circle jerk.alan S.
No recommendations It was a good experience Friendly staff, clean, etc.Isaiah H.
Pick up was great! Delivery was terrible. We did drop off after hours took over 1 hour to drop off because no WiFi available and location kept dropping. Then charged extra 20 for late drop offChristina T.
Excellent experience overallGary G.
No one was there, little frustrating when trying to return equipmentNICOLE M.
Theybalways treat us well when we rent or drop off from here.Leslie H.
Thank youGlenn E.
Customer did not leave a comment.DOUGLAS MARTIN M.
Truck was a little dirty on the floor and dash. Just a quick wipe down with disinfectant, I'd be fine.CHAD F.
Customer did not leave a comment.Elizabeth B. | Overall Experience
Lighthouse Storage was wonderful, the girl who was working was wonderful however, I am unhappy with my U-Haul experience as I arrived at the original pick up place at 9am and there was no one there, no uhaul, and no one had notified me, yet they had been looking at my account to figure out what to do for 45 minutes.Sarah E.
The location was great other than the fact that it was 26 miles from the location I reserved the trailer from. I made a reservation at a location because your website said they would have the trailer. Your fulfillment is garbage!Chad B.
GREAT LOCATION AND PEOPLE. A PLEASURE!JAMES M.
Customer did not leave a comment.Mykal S.
Everything was Great!JESSE S.
Jerry, the owner, really got me out of a bind by giving me a ride back to my place at no expense. Really great guy.Manuel R.
Customer did not leave a comment.Glendon W.
Again, everyone was friendly, helpful, courteous. The drop-off was easy. Nice location, easy to find, and very convenient to my new house.MARK V.
He greeted us immediately and was very helpfulJames D.
Tom and Jerry were the best! Outstanding customer service and very helpful in the rental process. Will certainly rent from them again!JEFFREY D.
The young lady at the desk was very helpful and friendly.Sergio G.
Better communication about hours, details, etc.Keith H.
Customer did not leave a comment.JOHN V.
The young woman working the desk was pleasant and efficient in the check out process. The inside of the back of the truck was clean. And...I was glad to have a truck anywhere in Colorado.....BUT>>>>.....and it is a BIG "BUT".... 26ft Truck was waiting. But...it was not clean on the inside. Luckily I had brought Chlorox wipes to sanitize but had to use nearly entire pack to get grime off steering wheel, seats, dash, and cup holder that was so dirty it was nearly stuck closed. The floor mats were not clean. The cab had litter under and behind the seats. Safety....one of the back up tail lights was out. These are things that the rental site should have taken care of. The transmission or suspension was wonky and I did not realize it until I was on the highway. It was like a buckboard from the old west at a speed of 55mph. I thought when it was loaded it would have been smoother. And it was until halfway point. At times I would have to slow down to 50mph and below then resume 55mph to get it to settle down. Other Uhaul 26 ft trucks passed me by all day long. It was a LONG drive.Craige S.
The customer service was great. A very pleasant rental experience.Gary L.
Be more informed on the services Uhaul offers.Samuel B.
Customer did not leave a comment.Michele W.
Jerry was very helpful and cheerful and the check-in, pick-up and drop off procedures were very painless!Joseph W.
Friendly staff.James R.
Customer did not leave a comment.Douglas A.
thanks guys:) y’all were awesomeTori M. | Overall Experience
Customer did not leave a comment.Shane M.
This was a perfect place to keep our travel trailer. Lots of space to back in to our spot. Staff was always friendly and very accommodating. Price was right!Rick M. | Overall Experience
Customer did not leave a comment.Stephen G.
u-Haul moved the pickup 30+ miles away then charged me 79 cents a mile to pick it up and drop it off. no easy to call u-haul or extend. u-haul is going downhill...Brandon C.
Customer did not leave a comment.Victoria L.
Customer did not leave a comment.DONNA H. | Overall Experience
Customer did not leave a comment.Theodore M.
Uhaul's customer service was HORRIBLE! Luckily the staff at Lighthouse weren't! They were amazing and got my reservation back on track. Would absolutely use Lighthouse again -WITHOUT going through Uhaul.Andrea P.
All personnel were very helpful and friendly- one in particular- Elizabeth- was as considerate, effective and accommodating as any employee I’ve ever interacted with- and I’ve been ‘interacting’ for more than 60 years!Bruce S. | Overall Experience
Rep was kind and helpful.Shawn A.
Great placeJESSE & SOPHIE B. | Overall Experience
I has a atorge there paid my last month in November and now this place is charging 750.00 what a joke. Horrible staffBrittany E. | Overall Experience
Customer did not leave a comment.James M.
Customer did not leave a comment.Abraham S.
Nothing needs improvement. Things are perfect the way they are.Dennis J.
Customer did not leave a comment.Joseph K.
Customer did not leave a comment.Joseph K.
They were very helpful and expedient. We would definitely use Lighthouse again for any U-haul or storage needs in the future.MICHAEL A.
Staff didn't have a mask (even indoor) and I was charged $25 dollars after returning the truck. No reason given in the invoice. I emailed the location and still no answer. Truck was completely clean even with a vacuum in the cargo area (I took photos at the time when I was returning). I called U-Haul customer service and they were surprised that no reason or concept for the charge was given.Gustavo L.
Customer did not leave a comment.Natasha K.
Great to work with.Frank O. | Overall Experience
This was the ABSOLUTE WORST EXPERIENCE WITH UHAUL I HAVE EVER EXPERIENCED I WILL NEVER USE OR RECOMMEND UHAUL AGAIN I WILL USE SOCIAL MEDIA TO DISCOURAGE THE USE OF UHAUL I CAN'T EVEN BEGIN TO TELL THE DISHONESTY AND LACK OF CUSTOMER SERVICE I RECEIVED AND HOW UHAUL DID NOT STAND BY AGREEMENT 1. I ORDERD A 26 FOOT TRUCK. I WAS TOLD TAKE A 20FT TRUCK OR DRIVE OUT OF STATE FOR A 26FOOT TRUCK. I WAS TOLD WITH MOVERS IT WOULD COST 536.00. END UP TO BE LIKE 1000.00 DOLLARS I REMEMBER UHAUL WAS THE PLACE TO GO FOR ALL MOVING NEEDS THIS IS NO LONGER TRUE AND YOUR PEOPLE ARE SO RUDE AND INCONSIDERATE MAN TOTALLY 100% DISAPPOINTEDRobert W.
Customer did not leave a comment.Joseph W.
Customer did not leave a comment.Charles W.
Customer did not leave a comment.Marcus R.
Lighthouse was great. I was originally supposed to drop off at a different location and when I called her to let her know that I preferred to use Lighthouse she argued with me and told me repeatedly "I am only 1/4 mile from Lighthouse" which is not true. Finally she gave up and said "Fine, I have too many trailers anyway so I dont even need it". This was a strange and off putting conversation and completely unnecessary. With the exception of her, everyone I dealt with during this rental experience was great!Corey B.
Customer did not leave a comment.MICHAEL W.
truck needed a bug scrubbing, trailer had sand and gravel on the tire rails, tongue jack was rusted and bound up and very hard to operate. Lighthouse was so busy that morning i picked up the truck and trailer that they had no time for a walk around and inspection with me. I loaded my wife's car by myself which was not an issue but when i went back in the office there were 6 groups waiting and i knew it was best to leave and document the trucks inspection myself.Timmy M.
Wear a mask.zachary H.
Personnel were very friendly, helpful, and personableCheryl E.
Customer did not leave a comment.Karen P.
Customer did not leave a comment.BRAD O.
Customer did not leave a comment.Brian B.
Customer did not leave a comment.James W.
Customer did not leave a comment.RANDALL B.
Customer did not leave a comment.lester M.
Customer did not leave a comment.Tamisha C.
No suggestions. Everything went great.Robert G.
Customer did not leave a comment.Adam A.
I love U Haul! I HAVE USED IT ALL MY LIFE. Wish I could Manage a place!Brenda M.
Got me what i needed when i needed itDavid O.
They went above and beyond to help me.Jim L.
Customer did not leave a comment.Bob R.
Customer did not leave a comment.JERRY A.
Customer did not leave a comment.Robert L.
Customer did not leave a comment.GARY C.
Customer did not leave a comment.Rob D.
Great team! Friendly, professional and welcoming! Thank You!Allyssa V.
Tom and Anne were great! It's nice to find folks who are great to work with.Matt F.
Customer did not leave a comment.JOHN R.