Customer did not leave a comment.
Kevin C
Customer Reviews for Lighthouse Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy and efficient. Great folks to deal with!
Pete DLearn to do your job right and make damn sure you install the equipment right the FIRST time so you won't have major problems with it!
Ronald BHave gas tank filled. Was only 1/4 full. Had to get it filled before loading and was inconvenient.
Martin MAwesome service and experience!
Brent AVery clean place and truck. The truck needed a muffler. Very loud with gas fume if window was open. But it got the job done.
William Cgreat people and service. I've never had an issue coming here.
Matthew MVery cautious and helpful staff. They made the difference
Joe SGreat experience, very helpful.
Will GVery nice staff and easy to work with. Excellent customer service.
Richard WThe only thing I would note is the cell service for Xfinity Mobile customers is not great in this area, so it made the mobile check-out and check-in a bit slower.
Olivia UThe Check-out process is a little difficult since nobody is on-site. Having some instructions in the vehicle (maybe on the dash?) about taking photos of the mileage and gas level would be better than having it just at the key drop box.
James RMy issue was less with Mead. I had a good experience there and appreciated them accommodating me. What I was frustrated about was that I originally ordered a van at the boulder location online. Then within hours they called me and said that I had to pick it up in Longmont, which I agreed to but was a very inconvenient location for me. On the day, I showed up at the Longmont location and despite only being 45 Minutes late from the agreed pick up time, they said it was cancelled and claimed it was because I showed up late. I then had to call and get a reservation from mead, which was another 30 minute drive. So in the end it was A 2 hour trip between all the driving and redirecting. Mead was great but everyone else could do better. Thanks for listening
Andy NCustomer service was great and team was very helpful. Would definitely use them again.
Sara W | ReservationWe stored our travel trailer with them for a few years, and had zero issues. They were friendly, and helpful. The lot felt secure, and the amenities such as the water and dump were a bonus.
Matt B | Overall ExperienceI am very satisfied with the service at this location but would give uhaul corporate a 1-star review if that question were included. Despite confirming twice the evening before, I was informed one hour prior to my reservation that my pickup location had changed. The change added an extra 60 miles to my trip and disrupted an already very tight timeline. I understand that trucks are in high demand and I’m sure your reservations process is very complicated but please be more conscientious of the impact of a last minute change that is so far away. It’s definitely made me distrustful of uhaul and hesitant to book again in future.
Melanie HThis is the BEST U-Haul I have used!!! Super friendly and helpful with my needs!!!
Shane HVery good and professional service!!! Would definitely use this location again!
FRANK FTanner was professional and friendly from my first contact. We were moving from Texas to Colorado and he assured me everything would workout. He always returned my calls promptly and always had a great attitude. All my belongings in storage were in perfect condition when we moved them out. We would definitely use Lighthouse Storage again and highly recommend to others.
Debbie M | Overall ExperienceThe best uhaul location that I have ever been to
Lance AGreat storage place. Staff is super friendly!
Marnae B | Overall ExperienceThe pully on the overhead door fouled up, but they helped me out by giving me a huge discount even though I was able to fix it myself. The guy at the front desk was very friendly and helpful.
Joseph CGreat facility, easy to work with the staff, who were friendly and polite. Highly recommend this facility!
John L | Overall ExperienceGood service
Keith BDouble check that the inside of the truck is clean. The cab had trash and used gum in the door.
Richard KThe facility appears new, very well maintained and secure. I had no issues at all. I would use their storage units again without hesitation.
Michael D | Overall ExperienceThis facility is huge, the employees are responsible & they keep this facility well maintained.
Olivia M | Overall ExperienceCall to confirm reservation 3 days ahead instead of just the day before
Keith BThe young man who helped me get the truck and two dollies provided the best in customer service. He ensured that I understood the contract. He ensured that I understood the fuel agreement. He put the dollies on the truck for me. He provided the best in customer service. All customer service representatives could take training from this individual. Thank you for providing the best in customer service.
Holly PThe person working there was fantastic. Very helpful and professional!!
Henry OVery nice and helpful
Lena PTanner and Elizabeth went above and beyond. Elizabeth even offered to help unload my truck to help out another customer who had been waiting all day for a larger truck.
Jarett zBetter communications from U-Haul corporate to the customer. I asked for a 24 hour rental had day rental, pick up was Sunday at noon ant the office closed at noon. The employee came back to help us after hours. The truck's air conditioning was not operating unless you were idling, the transmission was shifting back and form unless you were on a highway with no lights or stop signs and check engine light was visible, we aere assured no problem. We got the truck back by 8:30 AM on Monday morning after getting up early 6:00 AM to unload in Johstown, CO and stiill return to Mead, CO. We did not get a printed recipt and the employee sent us a screen shot for out physical records. All in all it was a stress ful pickup and unload because of time crunch. I will look elsewhere for a my next rental.
Dennis BWe had to go to a different location than the one we rented from, it was nearly an hour out of the way. Then we waited almost an hour in line. Very unhappy with the experience--the guy working was really nice, it wasn't his fault at all, but I'm very unhappy with Uhaul.
Bevin SThank you for everything! You guys were great!
Lynn D | Overall ExperienceHours on website said they were open on Sunday am but the office was locked up and no one around. I ended up leaving unit in drop off area. Left message at phone number but no return call. I had to call to make sure they had the unit I dropped off. No phone call from site acknowledging receipt of unit. Took two days to check in from drop off time Drop off unit Sunday am. Check in and Receipt of unit Tuesday am. People were cordial over the phone.
David MThe truck was dirty on the outside. The cab smelled of cigarette smoke. The windshield was cracked in view of the driver.
Joshua RGreat storage facility. It was very convenient, easy access, secure, and staff are very friendly and helpful!
Leonard W | Overall ExperienceI showed up with my on-line appointment paperwork and the local dealer had not idea that I was there to pick up a covered 6x12 trailer. He had to make a call to verify, even though I produced a confirmation number. He (Jerry) took care of it after this phone call. Everything went smoothly from that point forward.
Robert JEverything went very well!
Michael DWhen picking the truck we noticed oil leaks on the front wheels which we reported at the time of the pick up.
Jorge RFolks were awesome!
Randy SWill never use uhaul again worst experience ever with uhaul not lighthouse will be renting from someone else from now on
John rNot a thing, worked great.Easy in and easy out. Thank you
Jamie HNice representative at this location. He was helpful with my questions, but not able to resolve issues I had with UHaul Regional office with the change in equipment from 6×12 trailer to 10' Truck. I flew out to Colorado. Was hoping the truck price could have been even lower that $700 due to my inconvenience. Also, while the tank showed "F", I learned that it wasn't fully full.
Brian JWas people to work work, confusion on Berthoud pick up Berthoud needs cleaned up badly
Leon UJerry did such a great job taking care of us. I couldn't say enough about a group going above and beyond.
Dave CJerry was super nice and helpful and got me all set to hit the road. Will definitely use Lighthouse Storage for my Uhaul needs again!!!
Debra HI’ve rented space from this facility twice over a 3 year period and was one of the first to rent here. The local staff are great to work with, observant on who is coming & going, and are quite professional to deal with. Prices are competitive.
Ty T | Overall ExperienceI mentioned the problems I found with the truck and he said unfortunately that happens often.
ALONZO GI was really put off by a 28% increase with 30 days notice. After a year of being a customer, this seems unreasonable and rude.
Ted W | Overall ExperienceThanks for keeping our stuff safe.
Patty & | Overall ExperienceFriendly and helpful staff. They went above and beyond. I had a wonderful experience with them. Thanks!
KATHRYN B | Overall ExperienceCouldn't be happier with facilities and personnel at Lighthouse Storage! Well kept, and easy to get in and out.
Catia D | Overall ExperienceFaster network at 9:am in the morning
Mitzi DGood costumer service.
Eduardo FWe arrived 45 min after they were closed and the owner was still on site and helped us return the truck and trailer. He even backed up and parked the truck for us! Great customer service!
JOHN BSuper simple and quick. And friendly 😊
HAROLD PThank you
MICHAEL M | Overall ExperienceI had an excellent experience at Lighthouse Storage for the three years I was there. It was conveniently located, reasonably priced and staff were very knowledgeable and helpful. I highly recommend Lighthouse Storage.
STEFANIE A | Overall ExperienceI would return to this facility if my storage needs required. I had a very good experience here.
Bert S | Overall Experiencethanks guys:) y’all were awesome
Tori M | Overall ExperienceThis was a perfect place to keep our travel trailer. Lots of space to back in to our spot. Staff was always friendly and very accommodating. Price was right!
Rick M | Overall ExperienceAll personnel were very helpful and friendly- one in particular- Elizabeth- was as considerate, effective and accommodating as any employee I’ve ever interacted with- and I’ve been ‘interacting’ for more than 60 years!
Bruce S | Overall ExperienceGreat place
JESSE & | Overall ExperienceI has a atorge there paid my last month in November and now this place is charging 750.00 what a joke. Horrible staff
Brittany E | Overall ExperienceGreat to work with.
Frank O | Overall Experience👍👍👍👍👍
JEFF T | Overall ExperienceWill rent again in future if needed, will continue to use the Uhaul account to rent Trucks. Bonus for me
HERB S | Overall ExperienceGreat place if you want piece of mind that your property will be secure!
MICHAEL E | Overall Experiencesuper helpful and friendly staff. One of the nicest places I have stored a vehicle.
CASPIAN S | Overall ExperienceWe reserved storage space not knowing if we were going to need it. Our house closed in time so we had to cancel. Our 5 star review is based on the excellent communication from Lighthouse Storage !
Michael C | ReservationYou have confused me with someone else. I did not relocate to this area.
Sally K | ReservationJoan was always pleasant to talk to and made everything so easy! Thank you so much!
SHERRI N | Overall ExperienceIt would be nice to have better turn-around access near the units...also there were days when it was muddy so it would be nice if the paths were paved.
MELISSA B | Overall ExperiencePut our camper in slot 45 and didn’t have worry about it. Looking forward to the remaking months on Agreement being refunded.
MARCIA A | Overall ExperienceWe have used a few storage units in Longmont and we found Lighthouse Storage to be so much cleaner, easier to access, and extremely easy to deal with. No Bugs or mice.
RON H | Overall Experience