Uhaul's customer service was HORRIBLE! Luckily the staff at Lighthouse weren't! They were amazing and got my reservation back on track. Would absolutely use Lighthouse again -WITHOUT going through Uhaul.Andrea P.
Trailer Rental & Towing in Mead, CO at Lighthouse Storage LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Mead, CO 80542
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Rep was kind and helpful.Shawn A.
Nothing needs improvement. Things are perfect the way they are.Dennis J.
They were very helpful and expedient. We would definitely use Lighthouse again for any U-haul or storage needs in the future.MICHAEL A.
Staff didn't have a mask (even indoor) and I was charged $25 dollars after returning the truck. No reason given in the invoice. I emailed the location and still no answer. Truck was completely clean even with a vacuum in the cargo area (I took photos at the time when I was returning). I called U-Haul customer service and they were surprised that no reason or concept for the charge was given.Gustavo L.
This was the ABSOLUTE WORST EXPERIENCE WITH UHAUL I HAVE EVER EXPERIENCED I WILL NEVER USE OR RECOMMEND UHAUL AGAIN I WILL USE SOCIAL MEDIA TO DISCOURAGE THE USE OF UHAUL I CAN'T EVEN BEGIN TO TELL THE DISHONESTY AND LACK OF CUSTOMER SERVICE I RECEIVED AND HOW UHAUL DID NOT STAND BY AGREEMENT 1. I ORDERD A 26 FOOT TRUCK. I WAS TOLD TAKE A 20FT TRUCK OR DRIVE OUT OF STATE FOR A 26FOOT TRUCK. I WAS TOLD WITH MOVERS IT WOULD COST 536.00. END UP TO BE LIKE 1000.00 DOLLARS I REMEMBER UHAUL WAS THE PLACE TO GO FOR ALL MOVING NEEDS THIS IS NO LONGER TRUE AND YOUR PEOPLE ARE SO RUDE AND INCONSIDERATE MAN TOTALLY 100% DISAPPOINTEDRobert W.
Lighthouse was great. I was originally supposed to drop off at a different location and when I called her to let her know that I preferred to use Lighthouse she argued with me and told me repeatedly "I am only 1/4 mile from Lighthouse" which is not true. Finally she gave up and said "Fine, I have too many trailers anyway so I dont even need it". This was a strange and off putting conversation and completely unnecessary. With the exception of her, everyone I dealt with during this rental experience was great!Corey B.
truck needed a bug scrubbing, trailer had sand and gravel on the tire rails, tongue jack was rusted and bound up and very hard to operate. Lighthouse was so busy that morning i picked up the truck and trailer that they had no time for a walk around and inspection with me. I loaded my wife's car by myself which was not an issue but when i went back in the office there were 6 groups waiting and i knew it was best to leave and document the trucks inspection myself.Timmy M.
Wear a mask.zachary H.
Personnel were very friendly, helpful, and personableCheryl E.
No suggestions. Everything went great.Robert G.
I love U Haul! I HAVE USED IT ALL MY LIFE. Wish I could Manage a place!Brenda M.
Got me what i needed when i needed itDavid O.
They went above and beyond to help me.Jim L.
Great team! Friendly, professional and welcoming! Thank You!Allyssa V.
Tom and Anne were great! It's nice to find folks who are great to work with.Matt F.
Very good customer service.Jake G.
The pick up location was changed and I was not notifiedJohn H.
Very friendly peopleAlan P.
This was as easy as it gets. Great people, easy to get into and out of the facility. No issues at all!! I feel you did everything just fine. It is a little tight turning and backing up to the trailers by the gate.matthew M.
We got a flat tire on the trailer 20 minutes into our ride from Colorado to Illinois. it took 4 hours before the service tech got a hold of me. Very unhappy with my experience and for 600 dollars I would've expected the trailer to make it to il or at least faster service getting us back on the road.Thomas F.
Truck was great.....had a few problems with adding another day to my reservation....still waiting for a credit Staff was very nice and friendlyPeggy G.
Great customer service, friendly and efficient.Kevin A.
Tommy is super friendly! Resolved issues quickly!Steven S.
I have always had a great experience with U haul and Lighthouse storage location just confirmed that. It was very easy pick up, met with Ann who was very nice, quick and professional. Check in took less than 10 minutes and I was on my way. Again, thank you for the best product, the best rates and customer service. I will definitely come back.David K.