Jerry was very helpful and cheerful and the check-in, pick-up and drop off procedures were very painless!Joseph W.
Customer Reviews for Lighthouse Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly staff.James R.
Customer did not leave a comment.Douglas A.
thanks guys:) y’all were awesomeTori M. | Overall Experience
Customer did not leave a comment.Shane M.
This was a perfect place to keep our travel trailer. Lots of space to back in to our spot. Staff was always friendly and very accommodating. Price was right!Rick M. | Overall Experience
Customer did not leave a comment.Stephen G.
u-Haul moved the pickup 30+ miles away then charged me 79 cents a mile to pick it up and drop it off. no easy to call u-haul or extend. u-haul is going downhill...Brandon C.
Customer did not leave a comment.Victoria L.
Customer did not leave a comment.DONNA H. | Overall Experience
Customer did not leave a comment.Theodore M.
Uhaul's customer service was HORRIBLE! Luckily the staff at Lighthouse weren't! They were amazing and got my reservation back on track. Would absolutely use Lighthouse again -WITHOUT going through Uhaul.Andrea P.
All personnel were very helpful and friendly- one in particular- Elizabeth- was as considerate, effective and accommodating as any employee I’ve ever interacted with- and I’ve been ‘interacting’ for more than 60 years!Bruce S. | Overall Experience
Rep was kind and helpful.Shawn A.
Great placeJESSE & SOPHIE B. | Overall Experience
I has a atorge there paid my last month in November and now this place is charging 750.00 what a joke. Horrible staffBrittany E. | Overall Experience
Customer did not leave a comment.James M.
Customer did not leave a comment.Abraham S.
Nothing needs improvement. Things are perfect the way they are.Dennis J.
Customer did not leave a comment.Joseph K.
Customer did not leave a comment.Joseph K.
They were very helpful and expedient. We would definitely use Lighthouse again for any U-haul or storage needs in the future.MICHAEL A.
Staff didn't have a mask (even indoor) and I was charged $25 dollars after returning the truck. No reason given in the invoice. I emailed the location and still no answer. Truck was completely clean even with a vacuum in the cargo area (I took photos at the time when I was returning). I called U-Haul customer service and they were surprised that no reason or concept for the charge was given.Gustavo L.
Customer did not leave a comment.Natasha K.
Great to work with.Frank O. | Overall Experience
This was the ABSOLUTE WORST EXPERIENCE WITH UHAUL I HAVE EVER EXPERIENCED I WILL NEVER USE OR RECOMMEND UHAUL AGAIN I WILL USE SOCIAL MEDIA TO DISCOURAGE THE USE OF UHAUL I CAN'T EVEN BEGIN TO TELL THE DISHONESTY AND LACK OF CUSTOMER SERVICE I RECEIVED AND HOW UHAUL DID NOT STAND BY AGREEMENT 1. I ORDERD A 26 FOOT TRUCK. I WAS TOLD TAKE A 20FT TRUCK OR DRIVE OUT OF STATE FOR A 26FOOT TRUCK. I WAS TOLD WITH MOVERS IT WOULD COST 536.00. END UP TO BE LIKE 1000.00 DOLLARS I REMEMBER UHAUL WAS THE PLACE TO GO FOR ALL MOVING NEEDS THIS IS NO LONGER TRUE AND YOUR PEOPLE ARE SO RUDE AND INCONSIDERATE MAN TOTALLY 100% DISAPPOINTEDRobert W.
Customer did not leave a comment.Joseph W.
Customer did not leave a comment.Charles W.
Customer did not leave a comment.Marcus R.
Lighthouse was great. I was originally supposed to drop off at a different location and when I called her to let her know that I preferred to use Lighthouse she argued with me and told me repeatedly "I am only 1/4 mile from Lighthouse" which is not true. Finally she gave up and said "Fine, I have too many trailers anyway so I dont even need it". This was a strange and off putting conversation and completely unnecessary. With the exception of her, everyone I dealt with during this rental experience was great!Corey B.
Customer did not leave a comment.MICHAEL W.
truck needed a bug scrubbing, trailer had sand and gravel on the tire rails, tongue jack was rusted and bound up and very hard to operate. Lighthouse was so busy that morning i picked up the truck and trailer that they had no time for a walk around and inspection with me. I loaded my wife's car by myself which was not an issue but when i went back in the office there were 6 groups waiting and i knew it was best to leave and document the trucks inspection myself.Timmy M.
Wear a mask.zachary H.
Personnel were very friendly, helpful, and personableCheryl E.
Customer did not leave a comment.Karen P.
Customer did not leave a comment.BRAD O.
Customer did not leave a comment.Brian B.
Customer did not leave a comment.James W.
Customer did not leave a comment.RANDALL B.
Customer did not leave a comment.lester M.
Customer did not leave a comment.Tamisha C.
No suggestions. Everything went great.Robert G.
Customer did not leave a comment.Adam A.
I love U Haul! I HAVE USED IT ALL MY LIFE. Wish I could Manage a place!Brenda M.
Got me what i needed when i needed itDavid O.
They went above and beyond to help me.Jim L.
Customer did not leave a comment.Bob R.
Customer did not leave a comment.JERRY A.
Customer did not leave a comment.Robert L.
Customer did not leave a comment.GARY C.
Customer did not leave a comment.Rob D.
Great team! Friendly, professional and welcoming! Thank You!Allyssa V.
Tom and Anne were great! It's nice to find folks who are great to work with.Matt F.
Customer did not leave a comment.JOHN R.
Very good customer service.Jake G.
Customer did not leave a comment.Gregory C.
Customer did not leave a comment.Colton F.
The pick up location was changed and I was not notifiedJohn H.
Very friendly peopleAlan P.
Customer did not leave a comment.Mark R.
Customer did not leave a comment.Earl G.
This was as easy as it gets. Great people, easy to get into and out of the facility. No issues at all!! I feel you did everything just fine. It is a little tight turning and backing up to the trailers by the gate.matthew M.
We got a flat tire on the trailer 20 minutes into our ride from Colorado to Illinois. it took 4 hours before the service tech got a hold of me. Very unhappy with my experience and for 600 dollars I would've expected the trailer to make it to il or at least faster service getting us back on the road.Thomas F.
Customer did not leave a comment.Agustin L.
Truck was great.....had a few problems with adding another day to my reservation....still waiting for a credit Staff was very nice and friendlyPeggy G.
Customer did not leave a comment.Janelle R.
Great customer service, friendly and efficient.Kevin A.
Customer did not leave a comment.Jeffrey T.
Tommy is super friendly! Resolved issues quickly!Steven S.
Customer did not leave a comment.derek S.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.Dustin F.
Customer did not leave a comment.Sandra D.
Customer did not leave a comment.Scott C.
Customer did not leave a comment.Micah N.
I have always had a great experience with U haul and Lighthouse storage location just confirmed that. It was very easy pick up, met with Ann who was very nice, quick and professional. Check in took less than 10 minutes and I was on my way. Again, thank you for the best product, the best rates and customer service. I will definitely come back.David K.
Have the equipment reserved available you customer care center changed my pick up location and the size of truck less the 48 hours before pickup. And was very rude. Ann at lighthouse and her area manager fixed the issues that your customer care rep. refused to do. And your customer care rep. also replaced a 26' trk with only one 15' when Angelica had called and left a voicemail that there would be 2 - 15' trks.Vicki C.
Great service.LeRoy R.
Customer did not leave a comment.scott O.
Customer did not leave a comment.JB C.
Awesome location with easy access! JoAnn was a pleasure to work with.WILLIAM C.
Fast and friendly service. Great location. Easy drop off. Definitely recommend you give them the opportunity to support your Uhaul needs.Zach D.
👍👍👍👍👍JEFF T. | Overall Experience
Customer did not leave a comment.JOHN L.
Will rent again in future if needed, will continue to use the Uhaul account to rent Trucks. Bonus for meHERB S. | Overall Experience
staff saw me pull up, and opened gate to greet me, but was large sign with a number to call. The manager immediately noticed headlight was out, asked me if i encountered any other challenges.KARRIE JANELL K.
Customer did not leave a comment.keith L.
Overcharged for cleaning the vehicle which did not have to be done because it was cleaned when we brought it back,Brett R.
I am told That the individual at the receiving U-Haul area was quite helpful and stated that it would be looked into, with calls and or reports made to higher ups in the company to determine if there was any relief that could be obtained. I also have received two separate calls from this individual which would indicate to me that U-haul the company would be looking into taking care of the matter and for that I am appreciative.earl G.
Great place if you want piece of mind that your property will be secure!MICHAEL E. | Overall Experience
Customer did not leave a comment.Matt F.
Customer did not leave a comment.Jon M.
super helpful and friendly staff. One of the nicest places I have stored a vehicle.CASPIAN S. | Overall Experience
While the local person who we rented from was delightful Uhaul app and online system, along with their customer service were awful. We will not use Uhaul in the future and would never recommend your company. You made an already stressful time worse.Trisha B.
Nothing everything was great!!!kristina H.
Nothing. I have rented here twice, both times being excellent. I will always try to rent from this location. The lady running the place is so nice and very professional, in appearance and action. Some of the other places are not quite the same for sure. This has been the vest environment by far.tony C.
We reserved storage space not knowing if we were going to need it. Our house closed in time so we had to cancel. Our 5 star review is based on the excellent communication from Lighthouse Storage !Michael C. | Reservation
You have confused me with someone else. I did not relocate to this area.Sally K. | Reservation
Joan was always pleasant to talk to and made everything so easy! Thank you so much!SHERRI N. | Overall Experience
Customer did not leave a comment.Cristy B.
It would be nice to have better turn-around access near the units...also there were days when it was muddy so it would be nice if the paths were paved.MELISSA B. | Overall Experience
Wonderful owners! Very fast and accommodating!Katherine M.
Put our camper in slot 45 and didn’t have worry about it. Looking forward to the remaking months on Agreement being refunded.MARCIA A. | Overall Experience
We have used a few storage units in Longmont and we found Lighthouse Storage to be so much cleaner, easier to access, and extremely easy to deal with. No Bugs or mice.RON H. | Overall Experience
Customer did not leave a comment.woodson B.
Customer did not leave a comment.gary R.
So this is nothing against the location or UHaul it's self but I was originally set up for a 26' truck and something happened with that truck and it was no longer available they called me to inform me (which is a 5 Star action really great service) my complaint is that instead of offering to get a 26' unit to the location for me to use I was offered to go to a different location quite a ways away from where I needed the unit to pick it up and then return it there. With the mileage charge that would have significant increased my rental cost. I used the unit for approximately 10 total miles and the nearest unit was over 10 miles away (one way). Like I say I know that's not something that is always possible to have a replacement unit delivered to the pickup location but if one is available it is something that you may consider doing for customers or at least offering to waive the additional mileage costs. You guys were great as far as I'm concernedBRYAN G.
Customer did not leave a comment.Kevin C.
Customer did not leave a comment.Patrick D.
Customer did not leave a comment.Randy A.
Customer did not leave a comment.Leigh K.
Great new locationShawn L.
Location was gated and had to call for asssiatance. Was asked to remove trailer and leave on road due to congested lot.Brian M.
Customer did not leave a comment.Reese R.
Customer did not leave a comment.Reese R.
Customer did not leave a comment.Steve S.