Customer Reviews for Lightning Auto Detail
(U-Haul Neighborhood Dealer)

232 reviews

1209 S Houston Lake Rd   Warner Robins, GA 31088

(478) 287-1268

Location Hours

  • Mon-Thur: 8:30 am - 6 pm
  • Fri-Sat: 8:30 am - 7 pm
  • Sun: 10 am - 5 pm
Special Operating Hours
  • 10/22/2021: Closed

Services at this Location:

Contact Us

(478) 287-1268

1209 S Houston Lake Rd
Warner Robins, GA 31088

Services at this Location:

Location Hours

  • Mon-Thur: 8:30 am - 6 pm
  • Fri-Sat: 8:30 am - 7 pm
  • Sun: 10 am - 5 pm
Special Operating Hours
  • 10/22/2021: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

KATHERINE R. 
Rating:
2.0

Place is located inside the auto detailing shop. Personnel were friendly but not helpful. I needed a help to drop the vehicle trailer off. No one was able to help me since they were busy cleaning the cars. Overall, good place and people. Just need to have a dedicated help for U-Haul customers.

Shishir B. 
Rating:
5.0

Customer did not leave a comment.

Bryan M. 
Rating:
3.0

No key drop location. No signage indication. I had to walk around trying to find somewhere for the key, the area was not lit

Sharnika M. 
Rating:
2.0

Muddy car wash place, we were told just to leave the key and the receipt would be emailed, and then we were hit with a $25 gas surcharge, even though I feel that the gas indicator was exactly where it was when I picked up the vehicle. These things are very hard to read, it would be better just to always provide a vehicle with a full tank to avoid such issues.

UTE V. 
Rating:
1.0

This location was very unsupportative. Didn't know how to attach tow dolly and or car. Was told there was a video to watch to attach I had to call someone from main office to assist me. I paid in full then was traveling and learned they charged my card for something else out of nowhere

Jocelyn R. 
Rating:
3.0

Really it was the process before I picked up the trailer. I reserved a trailer in Warner robins ga and then got a text that it was changed to Cochran Georgia for pick up. Its about 15 miles away from here. So I drive there to pick it and it was the wrong address. So I call there location and spoke to them. I ask where they were locate at and if the car trailer was ready. She told me they only had a car dolly available. So I said that's not what reserved and will not work. Then uhaul found another trailer in Warner robins. So I had to drive all they back to where I started at and all this made me late for my appointment.

francis M. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
3.0

The equipment that I requested included a 26' truck, 2 hand trucks, and a dozen wrappers for furniture. What I got was a 20' truck. Nothing else. Further more the truck only had a quarter of a tank. Price was reduced in the end however, drastic changes needed to be made to my moving schedule to accommodate the loss of space and equipment.

Wilhemina K. 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
1.0

I was returning at night and this location is very difficult to find because there is NO signage. I still don't know if the return was properly done. There was no dedicated key drop off so I had to put it in the mail slot.

Andrew S. 
Rating:
3.0

I reserved my trailer for my move 2 months in advance. The day beforehand I get a pickup location change. Then another, then another. When the final location was sent , it was a 130 mile round trip. I was not able to pick it up until in the afternoon . This delayed us farther. Why even have a reservation system?

Wayne K. 
Rating:
3.0

More signage to clarify where to park the truck and drop off the keys. Better outdoor lighting for returning after hours.

JAMES L. 
Rating:
3.0

There was no signals to find the location I past by it four times wasted time and was late picking up the truck. The people was working with lots of water out in front of the building washing cars and that made the place look unkept. I suggest moving the truck to the front and washing the cars in the back.

Nettie M. 
Rating:
2.0

They do not have a U-haul drop box for the keys. No instruction or signs as to what to do when dropping off the truck. I had to throw in the key thru a door opening they had and left the truck parked in front of their business.

Katia R. 
Rating:
5.0

Easy to turn in rentals. Personnel was very nice .. easy location and easy to get into ..

Ray T. 
Rating:
3.0

Customer did not leave a comment.

GARY B. 
Rating:
4.0

Customer did not leave a comment.

Melissa R. 
Rating:
1.0

Nobody was there to return the trailer at the uhaul. Only three people that clean the cars up. I talk to all three people and they all said to just drop the trailer and leave. They didn't check the trailer in. I call Ms Sherily in Lexington the next morning and she help me to get the trailer check in.

ARTHUR P. 
Rating:
2.0

Customer did not leave a comment.

Henry F. 
Rating:
5.0

Customer did not leave a comment.

Regina W. 
Rating:
5.0

Customer did not leave a comment.

leneta M. 
Rating:
5.0

Customer did not leave a comment.

Skyler W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT F. 
Rating:
3.0

Customer did not leave a comment.

Steve C. 
Rating:
5.0

Customer did not leave a comment.

Ty J. 
Rating:
5.0

Very prompt and friendly. Made an easy and pleasant experience.

Alicia B. 
Rating:
2.0

Had setup via no contact pickup however had full contact pickup via the business location.

Gregory J G. 
Rating:
1.0

Take them off the list.

Brian H. 
Rating:
2.0

Customer did not leave a comment.

Johnnie B. 
Rating:
4.0

Customer did not leave a comment.

Chad R. 
Rating:
1.0

I called UHaul the day before I was supposed to pick my truck up. I was told by at least 4 people over the phone that there was not a 26 foot truck within 50 miles of me. UHaul suggested I drive over an hour one way to get a truck. Finally after being on the phone multiple times all day, UHaul said there was a 26 foot truck at this location. When I pulled into the location, there were two 26 foot truck, a 15 foot truck, and a 10 foot truck. Yet I had been told on the phone multiple times that these trucks were not within 50 miles of me all day.

Meghan B. 
Rating:
3.0

Reserved a 26 ft truck and car hauler. Upon arrival on the date of pickup there was no truck. Had to go get the truck at another location. I don't believe this is the fault of the facility but the fault of U haul. Rented the auto transport alone. After getting to my destination to load the vehicle I noticed the trailer was not tightened to the hitch and the driver's side fender was not secured. If I had of attempted to load the vehicle without double checking the trailer would have lifted off of the hitch.

Timothy A. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

Shiheria A. 
Rating:
5.0

Customer did not leave a comment.

Tuwoski C. 
Rating:
4.0

Customer did not leave a comment.

Stephanie L. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
1.0

Communication overall was not good. The trailer wasn't in a spot that we could get out and the guy working was doing multiple things and could not help us. More staff needed and better communication

Whitney P. 
Rating:
5.0

Customer did not leave a comment.

Jerry C. 
Rating:
3.0

Customer did not leave a comment.

Jerry C. 
Rating:
5.0

Customer did not leave a comment.

Antonio M. 
Rating:
3.0

No drop box had to put keys in the back of the truck

JOSHUA F. 
Rating:
1.0

Very unprofessional! Terrible customer service! The guy checking me out with the truck at the location was intoxicated. ( High as a kite) Took an hour to get it done, and was charged multiple times on my credit card. When I called the owner Mr Lighting about the incident he just laughed about it, and told me to call his Area manager Josh. I called and left a message. I still have not heard back from The area manager. Really!? Do not go to this place!

Donna A. 
Rating:
5.0

Nothing I can think of.

Henry T. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
3.0

Location was focused on non u-haul business

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Akeem S. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
3.0

Customer did not leave a comment.

Loren H. 
Rating:
1.0

You have to driver over a dirt area out back just to park the truck. All they wanted was the keys, no hey who was your trip, any problems, nothing. Today I received my final bill. I knew I was going to run over a few miles because I couldn't get the size truck I needed any closer to where I was going to fill it up at. The worse thing is I got a charge for $20.00 for 4 gallons of gas. I stopped within 3 miles of the drop off location and put the required gas to get it back to the 1/2 tank mark. Someone at this location either did not look at the gauge or someone pocketed the money for the extra gas that did not need to be put in the tank. When I filled it up, I made sure I had it at the 1/2 tank and a little above before I drove it to the drop off location. Someone from uhaul needs to call me as soon as possible about this. I had no issues with the truck or any other problems until this gas situation.

Max F. 
Rating:
5.0

Customer did not leave a comment.

chloe G. 
Rating:
3.0

Customer did not leave a comment.

PATRICK K. 
Rating:
5.0

nothing, everything was handled perfectly.

Letonia S. 
Rating:
5.0

N/a

Scott P. 
Rating:
5.0

Na

WILLIAM H. 
Rating:
3.0

Customer did not leave a comment.

PAUL W. 
Rating:
3.0

Customer did not leave a comment.

Gregory M. 
Rating:
1.0

Customer did not leave a comment.

Johious C. 
Rating:
5.0

helpful customer service rep

Lucas R. 
Rating:
5.0

Customer did not leave a comment.

MELISSA B. 
Rating:
3.0

Customer did not leave a comment.

Ronnie B. 
Rating:
5.0

This is not a U-Haul store, but more of a satellite location just for returning rentals.The staff was very friendly and helpful.

JAMES K. 
Rating:
3.0

Customer did not leave a comment.

Philip D. 
Rating:
5.0

Customer did not leave a comment.

Earl L. 
Rating:
5.0

Customer did not leave a comment.

Philip C. 
Rating:
5.0

The lady that helped me was super nice.

Leonard C. 
Rating:
5.0

Lots of parking, bad weather that day so they closed early. I was able to turn in truck with phone.

ROGER O. 
Rating:
4.0

Customer did not leave a comment.

adam G. 
Rating:
2.0

Customer did not leave a comment.

Joshua H. 
Rating:
5.0

The location was good and super close to my old address so it was convenient

Elizabeth B. 
Rating:
5.0

I had to change my reservation 3 times before I was able to get this trailer and I kept having to tell the employees that I didn't want a dolly because of the trip distance, it was really annoying and unacceptable. This was in no fault that of lightning auto detail they were great.

Dustin P. 
Rating:
4.0

Customer did not leave a comment.

Henry M. 
Rating:
5.0

Customer did not leave a comment.

Jerry C. 
Rating:
2.0

No one received me. Some random man advised I just leave the trailer behind the building and I would get a receipt eventually (turned out to be 2 weeks later). I did wander into the building which is an empty family home and no one was around to help. Don't waste time here, use the 1235 Watson location for professional service.

Oséias B. 
Rating:
1.0

The truck was not clean or sanitized when I picked it up and I was told that it would be. I didn't receive any assistance with hooking up the car trailer or how to utilize any of the equipment. The original tow trailer I reserved was not available and I never received notification of that. I found out at time of pick up and had to pay for what they had available which was extra.

Rachel P. 
Rating:
4.0

Customer did not leave a comment.

ARCHIE W. 
Rating:
5.0

Customer did not leave a comment.

Taliria H. 
Rating:
1.0

Set up answering service, make sure voice mail message box isn't full. If you are offering text message response at least reply back with a out of office message. Update working hours.

David K. 
Rating:
3.0

Equipment returned after hours.

Ronnie F. 
Rating:
3.0

Simplify the return process. Answering so many questions and taking so many pictures is quite complicated.

Ajay G. 
Rating:
2.0

I didnt get the dolly I rented, the truck I had felt like it was about to breakdown at any minute, and I got charged for the dolly that I never received.

Brannen R. 
Rating:
2.0

The trailer was dirty on the inside with hay and broken tempered glass. There was no assistance in putting trailer on or taking trailer off. Not an issue for me personally, but may be for some.

Lyn B. 
Rating:
5.0

Great attitude and helpful.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

Tamu S. 
Rating:
3.0

Customer did not leave a comment.

Debroah W. 
Rating:
1.0

Charge customers what you quoted them and not more after it's time to pay

David J. 
Rating:
4.0

The man that helped us did a great job in getting us the best deal. However, it took us 1.5 hours to process because I signed up on-line for a 15' truck and then was called and they said they only had 20 footers but could give it to me for the same price as the smaller and I agreed. When I got to the locAtion for pickup, they had me signed up for two trucks and it took a lot of coordination to get it all corrected. In the end it turned out good.

Jonathan G. 
Rating:
3.0

Customer did not leave a comment.

PHILIP H. 
Rating:
5.0

Customer did not leave a comment.

april L. 
Rating:
2.0

no one was available to assist the return process. If I were U haul corporate this location would be removed from the list. I would rate this 0 out of 10.......

David S. 
Rating:
5.0

Everything was done great thank you

victor M. 
Rating:
5.0

Customer did not leave a comment.

Jack H. 
Rating:
5.0

Customer did not leave a comment.

Jack H. 
Rating:
3.0

Customer did not leave a comment.

VINCENT W. 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Katherine C. 
Rating:
5.0

Customer did not leave a comment.

Christopher D. 
Rating:
1.0

Have someone there at a scheduled time. Zero contact at pickup or delivery. Had to do everything with several phone calls. Spent 45min just going through turn in process via phone at this location.

Adam A. 
Rating:
1.0

Waited at the front desk for 10 min before I took it upon myself to walk through an employee only door to find someone. There was a guy in the back tinting windows in a car who told me to just leave the paperwork on the desk and leave the trailer in the back. He never stopped what he was doing. Overall good experience with uhaul but I would never use this particular facility to rent from or return again.

Ryan A. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top