Very simple drop off. Only thing I'd recommend is better signage to identify the location.
MICHAEL B
Customer Reviews for Lightning Bolt Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location support was phenomenal. The corporate support was horrible. I had a 26 foot that I worked for days to secure at that location, hard to do. When I arrived the local support said the truck had hit a bollard, there was a dent/tear on the side down low but the local manager had verified the truck was sound and up to me if I felt comfortable. I agreed. Then corporate would not release the truck. I was at a remote location with movers ready to get all of my furniture in the 26 foot and UHAUL did not care at all. My time, the movers time. The local support scrambled to offer me the SOLE other moving van they had, a 20 foot. Which I knew would not fit all. This is a 3 hour one way drive, 6 hours round trip and to now have to make 2 trips was impossible to have to pay that additional expense and have the movers available. I ended up having to rent a trailer and haul with my personal vehicle. UNBELIEVABLE. AND not one discount. No concession. NO apology. The local agents apologized profusely. I Should get a discount.
Pam HDrop off was unattended so no person was involved at the drop off location and never went inside but process was easy and straight forward
Ronda E