Customer Reviews for Lilly Signs
(U-Haul Neighborhood Dealer)

402 reviews

2227 W Spresser   Taylorville, IL 62568

(217) 824-5590

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(217) 824-5590

2227 W Spresser
Taylorville, IL 62568

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Dennis H. 
Rating:
5.0

They are knowledgeable and quick to get you what you need so you can be on your way. Quick and painless for pick up and drop off. I've used this location multiple times and always find fast, friendly service.

Stephanie A. 
Rating:
5.0

Customer did not leave a comment.

Valeriy C. 
Rating:
4.0

Upon initial inspection I discovered the windshield was cracked across both sides. Repairing this before renting would be advised.

DANIEL R. 
Rating:
5.0

Customer did not leave a comment.

Stephanie S. 
Rating:
1.0

Very difficult to checkin on line. Took 30 minutes standing out in cold and wind The stupid issue is must have a person ready to answer U-Haul as a contact. I do not have anyone like that.

Dennis J. 
Rating:
5.0

Can't think of a thing. No problems.

Paat C. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Thank you for your service

MACK F. 
Rating:
1.0

Agent poorly documented fuel and time in and out an over charged will never use again

Chad C. 
Rating:
4.0

Customer did not leave a comment.

Cheryl R. 
Rating:
5.0

Lilly Sign Shop is always a top game location. Easy to find. Great workers. Happy 😃 place. Lots of good supplies & equipment. Always want to land my return at Lilly Sign Shop

Garry Y. 
Rating:
4.0

Everything was very good!!!! Except when I told the gurl at the counter I would return truck by 9:00pm Sunday she said it would be considered 1 day not 2 dats. So she changed orders in computer & said I was good to go. I returned truck by 8:00pm on Sunday evening and the computer still charged me for 2 days??

Cheryl R. 
Rating:
5.0

Clean interior

GHISLAIN T. 
Rating:
5.0

I would highly recommend u-haul at Lily signs in Taylorville Il. They were very helpful and was there to help me find a truck in another state and made all the arrangements for me. Again, I would highly recommend.

CHASE G. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

MARK H. 
Rating:
1.0

this is bull shit I messaged stating this wasn't me and I didnt make this reservation and you just let some dick drive off with the shit in my name anyway

DEREK F. 
Rating:
2.0

Make sure they keys are left in the right drop box for the 24/7 pick ups. Set me back 45 mins.

Jacob W. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
4.0

Customer did not leave a comment.

CAROL D. 
Rating:
5.0

Very easy and prompt turn in process

CURTIS H. 
Rating:
4.0

Customer did not leave a comment.

GINA H. 
Rating:
5.0

Customer did not leave a comment.

TAMMY E. 
Rating:
5.0

Customer did not leave a comment.

KENNETH A. 
Rating:
4.0

Clean truck. Gas was full. Employee was friendly. Will recommend. Thank you. Tom

THOMAS P. 
Rating:
5.0

Nothing at all. The person I spoke with took care of everything. Much appreciated after a long drive home.

Carol H. 
Rating:
3.0

Customer did not leave a comment.

JOHN B. 
Rating:
4.0

On the unit I rented the air conditioner needs service and possible Freon. Not very cold.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

Jon M. 
Rating:
5.0

It would be helpful to have wifi helpful for customers. The spot is in a dead zone and that makes it very tricky to do mobile check out/return

JOELLEN G. 
Rating:
5.0

Thank you for excellent service.

KAREN H. 
Rating:
5.0

Actually make sure the trucks are field completely up and not just enough to make it look like the tank is filled. Didn't even make it the 3 miles home and the lever was already off full.

AMBER K. 
Rating:
1.0

We had to drive 40 minutes out of our way because there was not a truck closer to us. Then we had to wait an hour on hold with uhaul getting transferred person to person on the phone because our truck key was not in the lock box it was supposed to be in.

Shawn C. 
Rating:
5.0

Customer did not leave a comment.

LISA A. 
Rating:
5.0

Customer did not leave a comment.

Jerry L. 
Rating:
5.0

Customer did not leave a comment.

Paul T. 
Rating:
5.0

Customer did not leave a comment.

EKATERINA S. 
Rating:
4.0

Customer did not leave a comment.

GERALD W. 
Rating:
5.0

The most friendly & efficient U Haul location

Keith W. 
Rating:
5.0

Please ensure the key and key holder actually can fit into after hours drop box. I had to disassemble/disengage the key from its holder and place into drop box separately in order for both parts to fit into the drop box properly. That's the ONLY option I had, but it was very inconvenient, it had me worried it wasn't going to work, and there I stood late at night in the dark next to the building, trying to get the items to fit into the drop box. While I stood there, I feared a police officer would drive by and wonder what I was doing standing by the building for such a lengthy amount of time. I live an hour and a half away so it's not like I could just bring the key and return it the next morning. :(

CYNTHIA M. 
Rating:
5.0

Customer did not leave a comment.

WARREN P. 
Rating:
3.0

Customer did not leave a comment.

lee B. 
Rating:
5.0

After hours retuning the truck process is way too slow uploading photos.

Andrew J. 
Rating:
5.0

When I called to ask for additional time at the 1800 number that has zero to do with the location I rented it from, but the representative told me everyone has a sob story. I did not call her to give her a song and dance about this truck. This is not my first time renting from Uhaul but I hope it is my last. I have used Uhaul for 23 years to move all over the country for work. I am self-employed and really wanted this to go smoother. I only wanted the truck if available during whatever time it would be available

Amy Y. 
Rating:
5.0

You might already do this but I would stress or request no smoking in the vehicles.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

Anna C. 
Rating:
5.0

Customer did not leave a comment.

Lori M. 
Rating:
5.0

Customer did not leave a comment.

Lori M. 
Rating:
5.0

Customer did not leave a comment.

LUCAS B. 
Rating:
5.0

Lilly Sign Shop was super great also. Jason and his crew are on top of their game. Way to go Christine - nice easy check in. She even gave my $100 cash deposit back. WOW 😯 IN CASH !!! Yep more good U-Haul folks. Taylorville ILLINOIS stop to see Millie. 🦮 .

Garry Y. 
Rating:
5.0

nothing great service

Dale R. 
Rating:
5.0

Excellent customer service at each end of our move and top notch new truck.

JEFFREY F. 
Rating:
5.0

I was to pick up a trailer from Edinburg as I had call your facility previously and was told that the trailer needed wasn't available try Edinburg. I got to Edinburg and they were closed. I called your facility and was advised by the gentleman on the phone there was a problem at Edinburg but he had a trailer come in that was the right size. He and the other young man were very courteous and went out of their way to accommodate! ThankYou!

GEORGE B. 
Rating:
5.0

They're always amazing when I need to rent a vehicle. Lily Signs is the best. THANK YOU.

DANIEL N. 
Rating:
5.0

Customer did not leave a comment.

JESS D. 
Rating:
5.0

Great service and nice to work with.

Cynthia W. 
Rating:
5.0

Customer did not leave a comment.

KIM D. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA R. 
Rating:
5.0

Nothing to improve. Was very satisfied.

Kellie S. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS W. 
Rating:
5.0

Everything was fine. No complaint.

DAVIS Y. 
Rating:
5.0

Customer did not leave a comment.

MARTHA B. 
Rating:
3.0

Came on a Sunday closed

Lucas B. 
Rating:
5.0

Customer did not leave a comment.

Rachel R. 
Rating:
4.0

Customer did not leave a comment.

chris P. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth T. 
Rating:
5.0

Checking in process and prior out process little bit tricky for someone that's not real savvy was glad that my daughter was there to help me other than that it was wonderful

BARBARA W. 
Rating:
1.0

I reserved an appliance dolly along with my uhaul and when i went to pick up they had appliance dollies. The latch for the door was very hard to open and close. When i opened the passenger door the seal just fell out and the key for pad lock was either wrong or the pad lock was broken and the uhaul felt like it had major transmission issues. My over all experience was terrible and i will not ever advise to use this location.

ALECIA H. 
Rating:
5.0

Customer did not leave a comment.

TINA C. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

CASSIDY W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

meagan K. 
Rating:
5.0

Customer did not leave a comment.

KRISTA S. 
Rating:
4.0

Customer did not leave a comment.

Conan P. 
Rating:
5.0

Customer did not leave a comment.

RAY T. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Dropped off trailer after hours, no problem. Service has always been accommodating and professional.

Michael C. 
Rating:
3.0

Very friendly.

Greg M. 
Rating:
5.0

I wish that there was at least one of smaller trucks available at the Lilly Signs location.

Mary M. 
Rating:
5.0

Customer did not leave a comment.

ANGELA M. 
Rating:
5.0

Everyone was friendly and worked well with me and my moving crew. They had nothing but good things to say about the person to person interaction. If I have to move I will use you all again. Thank you for your kind and friendly service during these very hard times.

JAMES T. 
Rating:
5.0

Customer did not leave a comment.

ANGELA M. 
Rating:
1.0

Make sure that if we pay for assistance to get cars loaded onto the trailer Then that's what we should get the guy had no clue to how get the car into the trailer on top of being sent 30 minutes away to even get the trailer

RICARDO R. 
Rating:
4.0

Customer did not leave a comment.

CHERYL M. 
Rating:
3.0

Customer did not leave a comment.

XHEVDET E. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Dennis C. 
Rating:
4.0

Customer did not leave a comment.

Mitzi C. 
Rating:
4.0

Customer did not leave a comment.

Winston G. 
Rating:
3.0

Always pleased with staff and equipment.

Amanda K. 
Rating:
5.0

Customer did not leave a comment.

donald M. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

Angela E. 
Rating:
3.0

Communicate with the customer better.

Charlie H. 
Rating:
2.0

I was charged $175.00 to my credit card. $100.00 deposit and $75.00 rental fee and mileage. Contract was written up they charged my credit card $100.00. But rental fee was only $69.18. and I will only be refunded $38.81. Lillys signs told me I will be refunded the $75.00 separately from the 38.81 UHAUL customer service said they only the contract to go off of. And I will only be refunded 38.81. ...... WHERE IS MY OTHER $75.00 ???

BRANDON M. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

john W. 
No reviews have been submitted for this location.

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