Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They're always amazing when I need to rent a vehicle. Lily Signs is the best. THANK YOU.
DANIEL N.
Rating:
5.0
Customer did not leave a comment.
JESS D.
Rating:
5.0
Great service and nice to work with.
Cynthia W.
Rating:
5.0
Customer did not leave a comment.
KIM D.
Rating:
5.0
Customer did not leave a comment.
CHRISTINA R.
Rating:
5.0
Nothing to improve. Was very satisfied.
Kellie S.
Rating:
5.0
Customer did not leave a comment.
DOUGLAS W.
Rating:
5.0
Everything was fine. No complaint.
DAVIS Y.
Rating:
5.0
Customer did not leave a comment.
MARTHA B.
Rating:
3.0
Came on a Sunday closed
Lucas B.
Rating:
5.0
Customer did not leave a comment.
Rachel R.
Rating:
4.0
Customer did not leave a comment.
chris P.
Rating:
5.0
Customer did not leave a comment.
Elizabeth T.
Rating:
5.0
Checking in process and prior out process little bit tricky for someone that's not real savvy was glad that my daughter was there to help me other than that it was wonderful
BARBARA W.
Rating:
1.0
I reserved an appliance dolly along with my uhaul and when i went to pick up they had appliance dollies. The latch for the door was very hard to open and close. When i opened the passenger door the seal just fell out and the key for pad lock was either wrong or the pad lock was broken and the uhaul felt like it had major transmission issues. My over all experience was terrible and i will not ever advise to use this location.
ALECIA H.
Rating:
5.0
Customer did not leave a comment.
TINA C.
Rating:
5.0
Customer did not leave a comment.
John W.
Rating:
5.0
Customer did not leave a comment.
CASSIDY W.
Rating:
5.0
Customer did not leave a comment.
ROBERT W.
Rating:
5.0
Customer did not leave a comment.
Richard H.
Rating:
5.0
Customer did not leave a comment.
meagan K.
Rating:
5.0
Customer did not leave a comment.
KRISTA S.
Rating:
4.0
Customer did not leave a comment.
Conan P.
Rating:
5.0
Customer did not leave a comment.
RAY T.
Rating:
5.0
Customer did not leave a comment.
ROBERT S.
Rating:
5.0
Dropped off trailer after hours, no problem. Service has always been accommodating and professional.
Michael C.
Rating:
3.0
Very friendly.
Greg M.
Rating:
5.0
I wish that there was at least one of smaller trucks available at the Lilly Signs location.
Mary M.
Rating:
5.0
Customer did not leave a comment.
ANGELA M.
Rating:
5.0
Everyone was friendly and worked well with me and my moving crew. They had nothing but good things to say about the person to person interaction. If I have to move I will use you all again. Thank you for your kind and friendly service during these very hard times.
JAMES T.
Rating:
5.0
Customer did not leave a comment.
ANGELA M.
Rating:
1.0
Make sure that if we pay for assistance to get cars loaded onto the trailer Then that's what we should get the guy had no clue to how get the car into the trailer on top of being sent 30 minutes away to even get the trailer
RICARDO R.
Rating:
4.0
Customer did not leave a comment.
CHERYL M.
Rating:
3.0
Customer did not leave a comment.
XHEVDET E.
Rating:
5.0
Customer did not leave a comment.
Michael B.
Rating:
4.0
Customer did not leave a comment.
Dennis C.
Rating:
4.0
Customer did not leave a comment.
Mitzi C.
Rating:
4.0
Customer did not leave a comment.
Winston G.
Rating:
3.0
Always pleased with staff and equipment.
Amanda K.
Rating:
5.0
Customer did not leave a comment.
donald M.
Rating:
4.0
Customer did not leave a comment.
Jeffrey H.
Rating:
5.0
Customer did not leave a comment.
Angela E.
Rating:
3.0
Communicate with the customer better.
Charlie H.
Rating:
2.0
I was charged $175.00 to my credit card.
$100.00 deposit and $75.00 rental fee and mileage.
Contract was written up they charged my credit card $100.00. But rental fee was only $69.18. and I will only be refunded $38.81.
Lillys signs told me I will be refunded the $75.00 separately from the 38.81
UHAUL customer service said they only the contract to go off of. And I will only be refunded 38.81. ......
WHERE IS MY OTHER $75.00 ???
BRANDON M.
Rating:
5.0
Customer did not leave a comment.
Michael H.
Rating:
5.0
Customer did not leave a comment.
john W.
Rating:
3.0
Trailer pulls very bad loaded.....
Ryan H.
Rating:
3.0
Customer did not leave a comment.
Sharmila G.
Rating:
5.0
Customer did not leave a comment.
PATRICIA W.
Rating:
5.0
Customer did not leave a comment.
John M.
Rating:
3.0
do you send my refund to me?
FLOYD F.
Rating:
5.0
This location does an excellent job, the employees are very professional.
Jason W.
Rating:
5.0
Customer did not leave a comment.
Brian G.
Rating:
5.0
Customer did not leave a comment.
RACHEL P.
Rating:
5.0
Customer did not leave a comment.
Dennis C.
Rating:
5.0
Customer did not leave a comment.
greg S.
Rating:
5.0
Smoke free. Smelt like smoke.
Karen H.
Rating:
5.0
Not being able to guarantee the vehicle I want will be at the location I want is a good reason not to rent from you ever again. Why take reservations at all if this is the case.
Kary B.
Rating:
5.0
Customer did not leave a comment.
Deborah B.
Rating:
4.0
Customer did not leave a comment.
Brian F.
Rating:
5.0
Customer did not leave a comment.
DWANE D.
Rating:
5.0
I rented truck online.U-Haul didn't email me the code to get onto the lockbox (I rented for Sunday). Wanted 10' truck but got 20' truck instead. Larger truck caused problems. Husband backed into neighbor's mailbox.
Laura B.
Rating:
4.0
Just a drop off
Kevin K.
Rating:
5.0
Customer did not leave a comment.
Jerry S.
Rating:
5.0
Customer did not leave a comment.
sheryl S.
Rating:
5.0
Customer did not leave a comment.
Dale B.
Rating:
5.0
Customer did not leave a comment.
Andrew K.
Rating:
5.0
Customer did not leave a comment.
keith B.
Rating:
4.0
Customer did not leave a comment.
Stephen T.
Rating:
5.0
Great customer service and a great deal also
Matthew J.
Rating:
5.0
Customer did not leave a comment.
Kenneth H.
Rating:
5.0
Customer did not leave a comment.
Jerry S.
Rating:
5.0
Ashley was a great help. Will definitely use again.
WILLIE P.
Rating:
4.0
Customer did not leave a comment.
LAYNETTE C.
Rating:
4.0
Customer did not leave a comment.
Marshal F.
Rating:
5.0
Customer did not leave a comment.
Adinaa P.
Rating:
4.0
Customer did not leave a comment.
Timothy S.
Rating:
5.0
Service was great and the owners of the business explained everything in understandable terms.
DENNIS H.
Rating:
5.0
Customer did not leave a comment.
amy P.
Rating:
4.0
Customer did not leave a comment.
Chadwick O.
Rating:
5.0
Customer did not leave a comment.
Ronald A.
Rating:
5.0
Customer did not leave a comment.
Robert N.
Rating:
5.0
They were very friendly and helpful, had the truck ready for me. Great experience will use again if ever needed.
Larry G.
Rating:
3.0
Customer did not leave a comment.
JAMES B.
Rating:
2.0
I have no idea who this person is but they used my email for this
steve D.
Rating:
5.0
N/A
Angela N.
Rating:
5.0
Customer did not leave a comment.
Brenda C.
Rating:
5.0
Customer did not leave a comment.
Richard S.
Rating:
3.0
Customer did not leave a comment.
Daniel J.
Rating:
2.0
Let the custom know in advanced their “preferred†location isn't where the truck will actually be. I had to drive an hour out my of way to get the rental truck alone. Customer service, the truck should've been driven to the location I selected in the first place. Clean the trucks out of the previous customer didn't! This truck was covered in dirt in the back, and sticky soda was spilled all over the cab of it! Disgusting and horrible service. Will never use Uhaul again.
Elyse K.
Rating:
2.0
Very unprofessional. I ordered pads/blankets which came in 2 large bags. No one offered to help me. When I opened the back of the truck it was extremely dirty. Had to get the employee to clean it. Then opened the cab and it was filthy. Response was “I was out of town and the staff must have slacked off.†Again, I needed to ask for it to be clean.
Linda F.
Rating:
5.0
Customer did not leave a comment.
DAVID D.
Rating:
5.0
Customer did not leave a comment.
RICHARD G.
Rating:
5.0
Customer did not leave a comment.
DENNIS S.
Rating:
5.0
Customer did not leave a comment.
Jonathan M.
Rating:
5.0
Customer did not leave a comment.
WILLIAM R O.
Rating:
5.0
I am happy the way t is
GERALD V.
Rating:
5.0
Trailer needs a tongue jack
Mike N.
Rating:
5.0
Customer did not leave a comment.
RICHARD T.
Rating:
5.0
The trailer worked great and easily pulled with my truck. I only wish the equipment I was renting was available for a one way rental. The 5x8 trailer was for local use only. So, I had to haul it back empty and rent an extra day. Just a bummer for the pocketbook.