We had no interaction with staff at drop off location. We had to call 24/7 hotline to receive our dropp off text with instructions. We were able to drop off truck in taylorville but it wasn't a choice on the u haul website. We had to call holiness to request this location. U haul website needs some work. No issues with pick up or drop off location.
James C
Lilly Signs
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Taylorville, IL 62568
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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How U-Haul Reviews WorkVery easy to rent and return.
Kenneth MI'm not a person that usually leaves reviews, but I picked up the truck from Lilly signs and the young lady behind the desk was very nice, prompt and knowledgeable with answering questions. Upon my return I had a challenge on the uhaul app that an online chat cleared up easily. A different person at Lilly signs received my keys at the return and was also very nice to me. Location was easy to find, a nice large parking lot to maneuver a large truck around, it was east to find, and a gas station nearby to top off before returning the truck. Overall, I had no problems.
Joshua KFor being only a small drop off location, the service was very good, and the staff was very knowledgeable.
Robert SExcellent service.
BARB G