The person working the desk was great! I was there right after the location opened. Check in was fast and she came out to help hook up the trailer and make sure the equipment was clean, the trailer lights worked, etc. I think I was there about 15 minutes. Awesome!
TODD H
Customer Reviews for Limelight Properties LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing comes to mind the staff was friendly and polite.
RICKY CI walked in with no appointment, and they got me a Uhaul quickly as I was in a time crunch for work. Really smooth process and then dropped off the keys in the evening after filling up gas and got the receipt the next day in the morning. Everything was accurate with cost, no questions I would reccomend!
ANDREW JHave used this location many times without any problems and excellent service.
MARY HGreat service, great equipment and easy to take care of.
Joseph HABS light on, cup holder broken
BRIAN KQuick, friendly service.
Ron RVery efficient and professional. Gave me a nearly new truck. Only complaint is the headlights are very poor. Not the rental problem. Very satisfied otherwise
MARK JEverything went smooth. Fast and friendly.
Ronald RGreat place to get a U-Haul
SCOTT MOffer a cold Dr Pepper to your next customer when they arrive.
ZIRL HThey were very helpful and made my moving experience easy thanks again
LAWRENCE HThe Online App process is extremely tedious and takes a long time, approximately 20 to 35 mintutes, and crashes sometimes, whereas it takes only seconds with the Old Man inside who doesn't talk but gets the job done quickly and smoothly. I miss the Old Man!!! Where is he?
John WAppreciate the professional and knowledgeable assistance I received. I would highly recommend this location.
MICHAEL SThey are very accommodating. I rent a van every week and they take very good care of me. Good people.
GEORGIA MI've used this location many times for several different types of equipment. Always friendly and competent. I never hesitant to call or stop by.
DAVID WThe communication that the trailer does not have a tongue jack would have been very helpful in my planning of the move. This should be included or at least an option for the rental.
TERYL ODrop areas are a bit unclear, but I as able to ask a team member and he directed me to
Brian MVery friendly both at pickup and off
SCOTT SWay too much paper work! Way too much after hours return requirements. Way too heavy of a trailer for my needs. Billed for 5 days even though understanding was would only be billed for 4 Hopefully I can find some other trailer rental option next time.
JERRY SSure, quick, efficient!
CRAIG HStaff was friendly and helpful and made the whole process very easy. The rental was in very good condition and I had no issues with it at all. The rental price was very reasonable.
WARREN MVery friendly and clean facility
CHRISTOPHER WIt was a bit disconcerting that no one was there. Good thing I have a smartphone (my husband does not) so we could drop off the unit.
Duane JTruck was perfect, good price, reliable, convenient.
JODI Rtruck didn't have any gas...only a few miles.
JOSEPH KThey were closed. I didn’t really experience them.
RONALD ZNothing comes to mind or jumps out. Smooth experience all around. The trailer I rented worked perfectly for hauling the motorcycle and loading was easy with trailers slightly extended ramp. Better angle so no bottoming the Honda Goldwing😀
WILLIAM HTracy is the best. When corporate demanded (yes, demanded, no other option which is ridiculous) I drive down to Davenport to pick up my vehicle I had to find an alternative and Tracy was the only one able to figure something out. Honestly, if it wasn't for Tracy you would have received one star. As it is I'm not sure I'll ever rent from U-Haul again. The truck, with over 132,000 miles on the odometer, needs to be put down. Ridden hard and put away wet, as the saying goes. I've driven a few U-Haul trucks and this was the absolute worst. Maybe all it needs is a tune-up, not sure, I'm not a mechanic.
SCOTT GVan was clean and ready to go. Helpful and efficient staff - really appreciated that
Marilee AFront desk lady was great!
CARLY MSuper helpful and friendly from when I drove off, to when I returned the trailer. Good old fashioned smiles and customer service. Dont EVER change! I will recommend them to anyone.
SCOTT FThey are great people—conscientious and do a great job. They make it easy.
GEORGIA MI have rented vehicles frequently from this business because it is very reliable. The owners/employees are always nice and helpful.
TALMA BI have rented U-Haul‘s for moving over the last eight months on four separate occasions and each time I have found this company to be exceptional.
NICHOLAS MIt took forever to finalize our "invoice" when we returned your truck. Most of the time spent was waiting for the computer. You may consider updating the computer system. The staff was very friendly.
CHARLES LI felt like I got ripped off
STEPHANIE FN/A
JAMIE KThe online and App experience was extremely complicated and annoying and quite frankly did not work. As I completed everything ahead of time the U-Haul App kept asking for additional information and crashed. Unable to complete. Very Annoying especially when on a time limit. Dodge Ram has too many blind spots.
John WI did not interact with the personnel this time. I dropped off, after hours.
MICHAEL COn the 12’ trailer have a crank to raise it up to hookup
CATHY SWhen an urgent change arise and I needed help from Limelight properties they closed early, they greatly failed me. I had to search for and found that Plateful, WI uhaul moving... came in to bail us out. They, in Platteville, WI deserve an award for coming through. Limelight, with the grumpy old man, has often been careless about my concerns.
RONALD AThis is a great location, plenty of equipment available, great staff and service! I have rented from another location, the customer service is very lacking there. I would definitely rent from this location again and recommend them to anyone!
Ruby WWe dropped off where we usually do without any trouble at all. I was not there to drop off, but my husband did not say anything, so no news, is good news!
ROBERTA PPeople were very friendly and helpful…..check in was quick and truck in great condition
DAVID H