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Michael C
Customer Reviews for Limelight Properties LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The customer service was what makes me proud moving with U-Haul! Outstanding will use again and again!! Hats off to you guys.
January TVery helpful.
Mike MBest experience I've ever had with Uhaul.
chris lVery helpful staff.
Ryan DThis was the second time that I have rented a U-Haul where Hannah assisted me when I came in. She was awesome. Friendly, knowledgeable, and very helpful, a joy to do business with! And when I returned the van, Sheila waited on me and she was as equally delightful as Hannah. It's people like this that will keep me coming back to U-Haul! Sincerely,
Paul HTreat them with respect. Don’t make them feel that once you get their money you want nothing to do with them.
James LUpset I was charged for a whole extra day when I was just over a hour late
Stephanie LThe service representative was very polite, courteous and very professional. The wait was very short and the equipment was in excellent condition.
DENNIS AEasy pick up / drop off.
Jake FService was great. I was able to call and extend service even though I still was late.
Nakia HWe used the self-drop off for this location so we did not have contact with anyone there.
Karen BWait time was alittle longer then should have been just for taking a picture, there was about 7 people waiting in line with only one girl working which I know she was doing everything she could and it was not her fault, but maybe have another person instead of one to do everything
JUSTIN MThe vehicle needs some attention the steering links( some play in the wheel and a little clunky sound from the front end )
Steve BFriendly and helpful staff. When we got there to pick up our U-Haul the 2 friendly women that were working came out and got us all hooked up. Very professional and knowledgeable.
Theresa HMajor Design Flaw with the Dodge Ram Van which can place the driver and others in serious danger causing an accident - Two Blind Spots
John PFast, friendly service!! I would definitely recommend renting from them! I wish they had a pickup truck available at their location.
Deborah DCalling ahead makes the easy even easier!
David WGreat Service
Elizabeth AAll was good. the lady up front was very helpful
STEVE DAn absolute easy transaction for us to get furniture in a timely manner and return at our convenience
JAY DWow, amazing. The reservation that I made was at the actual location I chose and didn’t have to drive out of town to pick up the rental. Also, the ac worked. And the staff was friendly and professional!!! Thank you!!!! I love this new main location for U-Haul!
Art VEverything was great
Larry HService was great. Sales staff was very friendly and accommodating.
Chris SWe were unhappy that the place in Galena no longer had U-Haul. Your East Dubuque location recommended we use the location we did as they would have the truck for sure. While it added several miles we were pleased and the truck was amazingly clean.
greg aI have rented from this facility before and never had issues until now. I have to admit that I'm a tightwad with my finances so I never pickup protection with my rentals but I notice a "safe protection" charge. Which I never clicked on. So this facility on Roosevelt in Dubuque I personally will never do business with.
Steven RThe personal were VERY Friendly and Helpful! They made the return effortless! The entrance was a little difficult to locate and better signage to show the exit.
Francis BGreat.
Joe SFriendly staff and easy check in and out
Chuck FThe price I was led to believe was not the final cost. I was told the 15 ft truck would be cost about the same as a 10 ft. Not bitching, live and learn.
Michael MHannah was very helpful!
Thomas MVery friendly and helpful.
Chris BVery helpful!
Ronald AHelpful friendly people.
TIMOTHY SThis location is always friendly and accommodating.
Sean FThe lady that helped me was amazing !!! She made the experience memorable! Thank you !
Kirsten HI had a fantastic experience renting from this location. Truck was clean and very well maintained. The pick up drop off was seamless. Good people at the joint helping me out. Great job Limelight!
Victor LReturned after hours
Levi DSuper
Miliyan AEasy checkout getting my truck
RYAN PDrop off couldn't have gone better.
John OFriendly staff.
Matt KSuper Super Friendly. easy as ever!
Patricia A