Customer Reviews for Lincoln Tire Inc
(U-Haul Neighborhood Dealer)

244 reviews

347 N 27th St   Lincoln, NE 68503

(402) 802-9742

Location Hours

  • Mon-Fri: 10 am - 2 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(402) 802-9742

347 N 27th St
Lincoln, NE 68503

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 2 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer did not leave a comment.

will J. 
Rating:
1.0

I was very concerned being at this establishment. I had to wait around for someone to speak English and knew what they were doing. Highly recommend pulling your business from this place.

will J. 
Rating:
1.0

The owner was very rude and ignorant and didn't want anything to do with his customers. He should not be working for a U hall at all. And he would not give me the refund for my cash deposit. And any documentation off my delivery off the trailer.

Tom P. 
Rating:
2.0

The guy was smoking a cig AS he checked me out, made me check in at the desk after I'd already done mobile check in, and there was less than 50 miles til empty when I got in the truck so I couldn't even check the miles

Cameron W. 
Rating:
5.0

Customer did not leave a comment.

Eric L. 
Rating:
5.0

The location was not the problem. The check in process was a headache! Spent 2 hours trying to get the payment done.

Gerelyn C. 
Rating:
4.0

Little sketchy but guy who helped me was great.

Keith M. 
Rating:
5.0

Customer did not leave a comment.

pat L. 
Rating:
1.0

My contract with U-haul was until April 30th, I dropped off trailer on April 27th and this location is trying to charge me another $90.09 saying it was dropped off May 2nd. Really disappointed U-haul would cheat loyal customers.

JOHN Y. 
Rating:
3.0

Better ways to get approved because we had it all filled and it was a difficult process to get approved

Hop W. 
Rating:
4.0

Customer did not leave a comment.

TRACY F. 
Rating:
5.0

Customer did not leave a comment.

Mohammed A. 
Rating:
1.0

Had to go four different locations to drop off only one open and he said he didn't know how to do returns. We would have to go to one down the street and it was closed also. So we left our info and copy of contract and parked the trailer. 2 calls from U haul saying we had not returned trailer, finally after that we were done

Wes D. 
Rating:
3.0

Customer did not leave a comment.

John Y. 
Rating:
2.0

Customer did not leave a comment.

James F. 
Rating:
3.0

Customer did not leave a comment.

James S. 
Rating:
1.0

Very sketchy people, no office,

Alexis M. 
Rating:
5.0

Customer did not leave a comment.

Leah B. 
Rating:
3.0

They were very busy and need more room for parking the U-.Haul. Overall good experience.

Bert C. 
Rating:
3.0

Customer did not leave a comment.

Tim M. 
Rating:
2.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

Fix the sealing on trailers and the system so you u dont have to pay for 6 days when moving across country when you took 3. Our clothes and items were soaked after driving through a little rain.

Blade B. 
Rating:
3.0

Customer did not leave a comment.

MARY K. 
Rating:
5.0

Customer did not leave a comment.

Renee S. 
Rating:
5.0

The owner of this business is awesome and very helpful.

Tommi J. 
Rating:
4.0

The guy was friendly and helpful

AMANDA B. 
Rating:
1.0

Showed up about 3p asked to have truck returned. “We'll get to it later, just drop keys in mailbox”. Did online return.

Martin L. 
Rating:
3.0

Customer did not leave a comment.

Brian J. 
Rating:
4.0

Customer did not leave a comment.

Steven B. 
Rating:
2.0

I was not given the dolly and did not notice until I got back to my place to start moving. Made the process a lot more difficult.

Lavance R. 
Rating:
5.0

Customer did not leave a comment.

Rodrigue M. 
Rating:
3.0

Customer did not leave a comment.

Frances L. 
Rating:
1.0

No one was there to help me at the location. I called the usual customer service and they told home that someone should have been there for another hour. Also me and uhaul rep couldn't figure out the combination to the key I actually needed she had to call over a manager to assist. This process took 30 mins and I only had the uhaul schedules for 2 hours so I rushed home to get packed and on the move. I would like some form of a refund.

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Rick S. 
Rating:
4.0

Customer did not leave a comment.

Benjamin L. 
Rating:
5.0

Customer did not leave a comment.

Cecilia C C. 
Rating:
3.0

I was greeted quickly and professionally. Location was cramped but they worked around that.

Doak F. 
Rating:
4.0

Customer did not leave a comment.

Jacob S. 
Rating:
5.0

Overall good experience ... no recommendations!

JOHN J. 
Rating:
5.0

Customer did not leave a comment.

Jody B. 
Rating:
4.0

I was supposed to pick up and drop off the truck using my mobile which I hadn't done before. When I arrived to pick up the truck, 2 staff were still there. I think it was the owner, he said he would process the truck for me and save me some time. I was pleased. When I turned the truck back in, I didn't realize I was supposed check out using my mobile, I just locked the truck and put the keys in the key deposit. It wasn't until the next day I realized that, but when I checked my account online, everything had been taken care of perfectly. The 2 men were extremely helpful throughout the entire process. I don't remember customer service like this, maybe ever! I will certainly refer my friends & family to Lincoln Tire, and will return there myself for my rental needs. Moving isn't pleasant, these 2 gentlemen were. Thank you Lincoln Tire!!!

Sandi H. 
Rating:
4.0

Customer did not leave a comment.

Mike W. 
Rating:
3.0

Customer did not leave a comment.

Cyan P. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
3.0

Customer did not leave a comment.

Tom W. 
Rating:
3.0

The mobile account makes things kind of confusing

Todd R. 
Rating:
4.0

Customer did not leave a comment.

Jeannie E. 
Rating:
4.0

Customer did not leave a comment.

Douglas B. 
Rating:
4.0

Customer did not leave a comment.

Gregory S. 
Rating:
1.0

This was the rudest employee and dirtiest uhaul drop off i have ever experienced. The staff member seemed annoyed that was were there at closing time, he didnt close out our rental contract while we were there and made us feel very unwelcomed in the establishment. I will never go to this location again. And it was a tire store so needless to say i would drive my car on just the rims before I would ever spend a single cent in that business. Uhaul you should remove this buusness as one of your locations before they destroy your reputation of customer service.

Christina M. 
Rating:
1.0

The attendant had no clue how to hook the trailer up to my vehicle. He damaged my bumper and I am still waiting to hear what U-Haul is going to do about it. I was told I would be contacted within two days and now it has been eleven days and counting.

David G. 
Rating:
4.0

Customer did not leave a comment.

Jacob G. 
Rating:
5.0

The guy who managed was amazing! Helpful, easy to deal with and very understanding. Would recommend this this location, for sure. Need more like him

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

loi H. 
Rating:
1.0

When I picked up the trailer, nobody bothered to inspect my vehicle or to help me hitch the trailer. In addition the facilities lot is extremely small, and the patrons of tire store operation are forced to park anywhere they can find an open space. This effectively blocks all aisles and eliminates circulation. A patron of the tires store was parked in the spot where I picked up the trailer (also being the only possible place for me to drop off the trailer). Minutes after pulling in, two vehicles pulled in behind me, which made it impossible to either back out (the way forward was blocked) or to unhitch the trailer and put it in it's spot. I was stuck in the lot for over 30 minutes until the people behind me backed out of the lot, making it possible for me to finally leave. The employees of the tire store completely ignored me as I tried to find someone that could check the trailer in. They also made no attempt to help with the traffic jam. Overall, I do not think that this facility is equipped to handle UHAUL rentals. I will never use this facility again.

Jay F. 
Rating:
3.0

Customer did not leave a comment.

tim P. 
Rating:
5.0

Customer did not leave a comment.

ahmed A. 
Rating:
2.0

I arrived at the scheduled time to an empty office, had to seek out an employee and inquire about how to get my rental, then was forced to wait for 15 minutes for somebody to show up that was qualified. It was a bad first experience with U-Haul, I would not recommend this location.

Tyler H. 
Rating:
5.0

Customer did not leave a comment.

Chloe B. 
Rating:
1.0

I had to wait approximately 30 minutes for the owner to show up so I could get the u-haul. First I was told I'd get a $20 discount due to the wait. Then as I was walking out the door the owner told me he give me a $10 discount when I returned it the u-haul. I arrived back an hour and a half before the listed close time. They were closed. I knocked on the door and the owner tried to brush me off but finally came to the door after I wouldnt just leave. He said he would check me in and slammed the door in my face. Needless to say, I never received either discount and he didn't check me back in until a day and a half later. Lastly, the only reason I rented the u-haul was for the ramp to make the move easier but the vehicle didn't have one. I won't be doing business with this location again and maybe not u-haul either. If you're forced to do business there, be aware, they tried to rent me additional items that I had already purchased. Then tried to give me the cheaper dolly than i'd paid for. Also check the gas gauge. I was told it had a half tank when it had a quarter tank so I had to spend move on gas. Was screwed over in ever facet.

Chris H. 
Rating:
5.0

Customer did not leave a comment.

Edward H. 
Rating:
3.0

Just dropped off at night. No interaction with staff to comment. Convenient on 27th street.

Otis I. 
Rating:
4.0

Customer did not leave a comment.

Peter O. 
Rating:
5.0

This location has AWESOME customer service. They even helped me move a few heavy things from a U-Haul truck I was returning to a trailer I was renting from their location!

curtis C. 
Rating:
3.0

With online express check in, It still took 3/4 of an hour to pay and leave just because it was a busy, double duty business. Poor overworked guy was very knowledgeable and friendly. I would use this location again.

Kristine D. 
Rating:
1.0

cheating they charged me 84$ for just 10 miles

falah R. 
Rating:
5.0

Good service

mihaime A. 
Rating:
5.0

Customer did not leave a comment.

mohammed J. 
Rating:
5.0

One of the greates u haul location They do care and Work with me I recommend this location All Employe is Responsbil

mohammed J. 
Rating:
5.0

Better friendly customer service very fast and accurate they care about their customer

ozair A. 
Rating:
5.0

Customer did not leave a comment.

Ronald Y. 
Rating:
5.0

I was in and out with my paper work with five mints Great service

Dennis R. 
Rating:
1.0

Customer did not leave a comment.

Joshua M. 
Rating:
5.0

Customer did not leave a comment.

ozair A. 
Rating:
5.0

Clean and fast Great team

ozair A. 
Rating:
5.0

Wait service Fast accurate They do care about the customer

ozair A. 
Rating:
5.0

Customer did not leave a comment.

Skylar W. 
Rating:
3.0

Customer did not leave a comment.

Kurt V. 
Rating:
5.0

Very helpful crew they go the extra mile to help the customer I recommend them they're good team and they get it down

AMAR A. 
Rating:
5.0

They were super friendly and helpful. The truck was clean, easy to reserve online and super easy to pick up. They had us in and out in no time. I will definitely rent from this company again. Very trustworthy and courteous, they right away returned an expensive item that we hadn't even realize we had lost!!

Dustin M. 
Rating:
1.0

I start the application online and ask the store manager to help me complete the form once I arrived. The 5 day rental seemed inexpensive, and I specifically told the manager that I was driving to Virginia on a one way trip. I mentioned that I thought there was a one way $50, and he replied no problem. Would love to discuss: jackwransone@gmail.com

John R. 
Rating:
5.0

Not a tthing...

William W. 
Rating:
5.0

Those guys are big Help great service

penny S. 
Rating:
3.0

Closed. Dropbox was understood but I wish there were more instructions

Luke C. 
Rating:
5.0

Customer did not leave a comment.

Amy S. 
Rating:
4.0

Customer did not leave a comment.

Pamela T. 
Rating:
5.0

Customer did not leave a comment.

Ken G. 
Rating:
1.0

Called customer service got nothing but run around and transferred over and over . The trailer was filthy had grease and oil residue on inside of trailer and floor we cleaned it as good as we could but still got grease on my furniture which has to be cleaned now. Going to file lawsuits against company if you don't fix this matter immediately.

Chris F. 
Rating:
3.0

We were happy that the employees were willing to help us load our vehicle on the tow dolly. HOWEVER, the customer should be given instructions as to how to go about removing a vehicle from a tow dolly since it is required to take it off when the destination is reached. We had no idea and we were lucky to return it to destination location during hours so someone was there to assist us. Parking at this location is awful.

Connor S. 
Rating:
5.0

Customer did not leave a comment.

saddam E. 
Rating:
5.0

Where are you at work environment different variety of people they did their best to help me

adel Z. 
Rating:
5.0

Customer did not leave a comment.

Jerald K. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
2.0

The person who helped me was very helpful and got me taken care of. The location, however, was pathetic. No place to pull in and drop off and crap piled everywhere. Reminded me of the first U-Haul dealer I attempted to work with when I first started the rental process, but eventually gave up on.

Scott S. 
Rating:
3.0

While the person I worked with was helpful, the location itself was quite dirty and unappealing. I had forgotten I ordered pads. After I left I thought they might be in the truck, but they weren't. I ended up not needing them. An unexplained charge of $11.87 was applied to my credit card. It should have been a credit for $10 (and tax, maybe).

Eugene C. 
Rating:
5.0

Everything was well maintained and the service was great!

james R. 
Rating:
5.0

Customer did not leave a comment.

Mohammed J. 
Rating:
5.0

Customer did not leave a comment.

Mohammed J. 
Rating:
5.0

Customer did not leave a comment.

Mohammed J. 
No reviews have been submitted for this location.

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