Moving Truck Rental in Lincoln, NE at Los Amigos Auto Repair & Sales

Have better tires on u-haul

The expected additional trucks and pads were not there and I had to waist valuable time running around getting the items at other locations.

I arrived at Los Amigos. They were late to open. I was worried i would not get to rent my reserved truck. They did apologize for opening late. Polite at that point. I called the Van Dorne store that reserved and referred me to 16th and M. Asked them since i lived near that location if i could return it to them. Kevin said i could. I brought it there to donovan within the 8 hours i rented it he said he could not take it no one told him i would. He did call me back and said i would not be charged for returning it the next day. I was all around stresed and not handled well. I got the final bill charging me for 3 days on the dolly. Final bill and estimated bill were far off. I will call tomorrow to get this all straightened out. Im new to Lincoln have rented with uhaul and plan to again soon. But not happy right now

Everything its great!!

The parking lot is so full there is no where to park the truck when you take it back they had me move it after I was parked because it was going to be in the way of another car

Have fuel in the truck!!

I registered online for my rental. No one was at the location or answering the phone when I arrived. It took 20+ minutes to do rental once someone showed up. He didn't seem to actually know what he was doing which made me extremely uncomfortable. I was gone for barely more than an hour, came back and once again-no one was there. I had to call his cell phone, which he said he would be back in 5 minutes. Apparently he was having lunch and no one else was there? I don't know where the other person was that was helping him when I got there the first time. He told me when I picked it up there would be pads inside, even though I didn't order any... there weren't any. I'd seen the other "kid" working with him bring some in. I didn't need the pads, but don't tell me some will be in there and there not be. I was told he would credit back the safe move difference between the truck I ordered and the truck I was upgraded to and the mileage but difference between wha ti paid for and what I used for. What he adjusted didn't match this. The truck had trash and the precious renter's paperwork still inside. The inside of the building was not clean at all. I'll never return here. I've used Uhaul for countless moves in the last 6 years and all have been wonderful so I had no reservation about using them again. But this was unacceptable.

This location is home to a salvage used car lot on a former abandoned gas station. I dont expect to rent a Uhaul from a new Lexus dealership, but this one is bad. I had a reservation but it took over 20 minutes for the salesman to fill out my paperwork. Isnt that the whole point of a reservation where you already know my name, vehicle, license credit card, etc - get me in and quickly? The trailer I rented had no license plate and the trailer brakes were not operating at all. The bolts that hold the brake control were all messed up and did not engage the surge brakes. I nearly was in an accident due to them being inoperable. I can provide photos for you if someone contacts me. This is the third bad experience I have had in the last 3 times renting Uhaul equipment. I think I will just buy my own trailer and not have to put up with your unprofessional dealers and subpar equipment. Brad Hillhouse 402-720-6898 BradHillhouse@yahoo.com

Not charge 30$ and refuse a refund when I only drove 9 miles. Very unprofessional

Only one staff member handles ALL U-Haul transactions. If he's gone when returning rental, you are made to come back for any refunds owed to you.

They did not put the keys in the truck, I was held up for an hour waiting, and then they charged me for 4.5 gallons of fuel for a 9 mile rental !

The guy that was explaining the contract to me never said anything about gas to me at all and it charged my sister a $30 fee.

I Love The Guy(s) at this location!! I was going thru kaos, they we're MORE than uderstanding, worked with me, we're patient, considerate and compassionate of my situation!!!! ABSOLUTELY THE BEST!!

Was not my preferred location for pick up. Upon ariival to get my truck there were issues on their side for running a card for payment. We were given the keys after signing a receipt. Later we received a call from u haul saying the payment did not go through, telling us it would be reported stolen if not payed for, again after we signed a receipt for the payment and were given keys by the u haul affiliate. We were then double charged for our purchase which resulted in extra work with bank and u haul representatives to resolve.

I arrived at the location to pick up my truck and went through the self pick up process, but it told me that I needed to get the key from a representative on site. There was no one else on the site but me, and the keys weren't in the truck. I called customer service and was on hold for a while, then got transferred a few times and was told I would need to wait for the representative to return to the site. So I went and got lunch and the representative didn't arrive until 2 hours after I was supposed to take the truck. This caused me to be short a mover and prolonged my moving process by a bit. I returned the truck later and I was charged double for going over on time. I would have returned my truck in the original time frame if I didn't have to wait to get the key. I don't think that I should be charged anything extra because the delay was not my fault, the delay was a result from your companies end of this transaction. I hope you correct this because this experience has made me very frustrated with uhaul, and I feel that I have been wronged by being charged extra for getting delayed by your representative not providing the key after I already followed all instructions I was given by your company.

Took me over 35mins to get the uhaul and then the guys adds stuff onto my bill without asking me if I wanted it. The truck could of had things repaired in it. The visor kept falling into my driving view since it was broken. It took me 15 mins to put in 3gal of gas because the pump wouldn't go by itself since it took forever for the gas to get into the truck. Drop off was better.

Quick and friendly check in. Only drawback was truck was at their storage lot. Only a couple of blocks away but still meant another stop.

i filled up the fuel to the indicated line and they still charged me for gas

Easy enough transition with a great price. My drop off locations were changed in the middle of my trip and neither one was open during drop off. But I can't complain, the customer service was very helpful and kind getting everything squared away. I would definitely use service again.

Very small lot to drop off truck, but there were instructions and a drop off key box.

The employee was nice and helpful I just thought the experience would be different. She asked for my ID, handed me my paperwork, and I was good to go. It was my first time renting so I thought I would be given a brief overview of the contract.

There was no one to assist me when I first arrived for pickup that spoke English there was no one to assist me when I dropped the trailer off. this is the worst U-Haul experience of my life.

Yall didn't even spell my name right and I spelled it out for yakl dumbass. I said E-T-H-A-N these fools put me down as Easton. Secondly, I told yall NOT to charge my card so I can pay in cash, and you did anyways! Terrible service