Customer Reviews for Liquor Junction
(U-Haul Neighborhood Dealer)

135 reviews

1041 W Big Bear Bl   Big Bear City, CA 92314

(909) 584-9280

Location Hours

  • Mon-Sat: 7 am - 2 pm
  • Sun: 7:30 am - 2 pm

Services at this Location:

Contact Us

(909) 584-9280

1041 W Big Bear Bl
Big Bear City, CA 92314

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 2 pm
  • Sun: 7:30 am - 2 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

I just want to highlight my experience at 41036 big bear blvd. It was a horrible experience, the guy was late to open the store, no respect for social distance and he wanted to be physical with me and forced me to leave the store. BAD BAD BAD STORE CUSTOMER SERVICE.

CELSO T. 
Rating:
3.0

Customer did not leave a comment.

SELIA J. 
Rating:
5.0

Customer did not leave a comment.

Patricia C. 
Rating:
5.0

The man at the pick up location was awesome! Very professional.

ANTHONY S. 
Rating:
5.0

Customer did not leave a comment.

Steve K. 
Rating:
5.0

Customer did not leave a comment.

Paul D. 
Rating:
5.0

Customer did not leave a comment.

ryan S. 
Rating:
5.0

Everyone at Liquor Junction was extremely helpful from checkin to drop off. I've rented from them twice now and it's been great! They even allowed me to leave my car parked while I used their vehicle.

Joseph J. 
Rating:
5.0

Customer did not leave a comment.

Alyssa T. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
3.0

I was disappointed by them not having the truck I wanted to rent. Had to get a 10foot and a trailer. I wanted a bigger truck. I had to make to many loads.

susan H. 
Rating:
5.0

No problem at all

James M. 
Rating:
2.0

No customer service. Wasn't clerks fault he was working for store

Deryl L. 
Rating:
5.0

Customer did not leave a comment.

astrid Z. 
Rating:
2.0

Customer did not leave a comment.

Arthur G. 
Rating:
5.0

Customer did not leave a comment.

Jody T. 
Rating:
4.0

Customer did not leave a comment.

Edward S. 
Rating:
5.0

Customer did not leave a comment.

Sahil K. 
Rating:
4.0

Customer did not leave a comment.

Ronda T. 
Rating:
5.0

Customer did not leave a comment.

Christie S. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS O. 
Rating:
5.0

Customer did not leave a comment.

Dave D. 
Rating:
5.0

Quisa proporcionar un candado para purta trasera.

chavis F. 
Rating:
5.0

Shane is great.

Eric M. 
Rating:
5.0

Eddie at Liquor Junction is AWESOME !!!!!

Mary D. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

PAMELA O. 
Rating:
5.0

Customer did not leave a comment.

KENNETH B. 
Rating:
3.0

The location was fine but they never have moving blankets but charge you for them and you never get the equipment you ordered from uhaul !

David N. 
Rating:
4.0

Awesome.. weekend mileage rate made it very expensive but overall everything went well.

SUSAN A. 
Rating:
4.0

Customer did not leave a comment.

Todd W. 
Rating:
1.0

Clean the rental and actually put the right amount of gas down

Russell D. 
Rating:
4.0

Customer did not leave a comment.

Gary K. 
Rating:
5.0

Customer did not leave a comment.

Rocky L. 
Rating:
2.0

The truck was dirty and the gas was at 1/4 when we got the truck. We ended up paying 40.00 more to fill the tank after we returned it clean and at a 1/2 tank of gas. We had no idea it was supposed to be at 3/4 when we were given the keys. When we returned the uhaul we had a hard time using the mobile return on my phone and had to have an employee help us. The original charge is still on my card and I have yet to be billed for the end price and refunded the miles I didn't use. Most terrible experience with a uhaul place and truck my family has ever had!

LYNDA G. 
Rating:
5.0

Customer did not leave a comment.

danny W. 
Rating:
5.0

Customer did not leave a comment.

Ratha B. 
Rating:
5.0

Everything was perfect.

Ellen H. 
Rating:
4.0

Nothing to improve, The experience was everything it was suppose to be. Good rates, great service, and the gentlemen who helped was more than a pleasure to work with. In and out, easy squeezy!

Bob K. 
Rating:
5.0

Customer did not leave a comment.

DIANE R. 
Rating:
1.0

Inspect and clean the truck! My truck was filthy when I picked it up. The pick up process took about 45 minutes, too. Everyone in line to pickup was complaining about the dirty trucks and poor service.

Catherine C. 
Rating:
1.0

The vehicle and location changed. The system was down upon arrival delaying me 45 minutes. I reserved for 6 hours but the location said it had to be back in 4. Before 1 pm. I was told I would get an email copy of my contract and I didn't. I haven't seen the invoice. Overall the experience was substandard. Also the reservation process and phone system was not good. I couldn't confirm and finale step 3 because I didn't receive a confirmation code so I called the phone line which said call back later. Then ended up trying to book it on my phone and it confirmed the wrong location over an hour away and finally got a call saying the first attempt was successful and I was double booked.

Stephen H. 
Rating:
5.0

overall its good .the covid 19 issue makes waiting 6 feet apart difficult.But its a small building so it was fine had to wait as many people wanted uhauls I'm very patient so the 20 min delay was tolerable

MATTHEW D. 
Rating:
5.0

Super helpful, easy in and out. Thank you.

Dana B. 
Rating:
4.0

Customer did not leave a comment.

Laura B. 
Rating:
4.0

Good location

David S. 
Rating:
4.0

Customer did not leave a comment.

LAURA B. 
Rating:
5.0

Customer did not leave a comment.

Christie S. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
4.0

Customer did not leave a comment.

Reiner D. 
Rating:
5.0

Very helpful and accommodating.

Theresa H. 
Rating:
4.0

It's big bear

peter S. 
Rating:
1.0

When I rented the uhaul, it had no blinkers, or back lights I spent half of my day driving to a repair shop to have new wiring put in and was charged to damn much, I would like my money back

Debra S. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY G. 
Rating:
5.0

I called prior to drop to get an idea of when Eddie closed. He was helpful in the phone and made the process very easy for me.

JANIE K. 
Rating:
5.0

It took me less than 10 minutes to set this up very easy thank you very much great help

KEVIN S. 
Rating:
3.0

i had to broom it out, other than that, fine. the personnel were very good. For a liquor store picking up side $ on rentals, I didn't have hi expectations. Consequently, I was not let down.

jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Christie S. 
Rating:
2.0

Had to redo our order, not sure why. which put our move back.

christopher H. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

They were very friendly and would definitely recommend to anyone. Thank you

Angela B. 
Rating:
5.0

Eddie was more than helpful and considerate.

Mary H. 
Rating:
5.0

Eddie is the best hands down. He took good care of me. I highly recommend this place.

Arthur S. 
Rating:
5.0

Customer did not leave a comment.

Iyad A. 
Rating:
4.0

Customer did not leave a comment.

Jay G. 
Rating:
5.0

Customer did not leave a comment.

jose C. 
Rating:
5.0

Customer did not leave a comment.

Bradley P. 
Rating:
5.0

Everything was great, thank you!

Diane M. 
Rating:
5.0

Great customer service and a speedy drop off experience.

Robert N. 
Rating:
5.0

They were very fast and efficient- friendly too.

Thomas W. 
Rating:
5.0

It was a liquor store, so not very appealing but it was clean. The guys was very nice.

Cynthia T. 
Rating:
5.0

Setting the appointment was simple on the site, but it said my pick up was @ 4 PM when I called to clarify they said it was standard policy for that timefor pick up. But when I went in a @ 8am they were surprised even though I called I asked customer service.

David P. 
Rating:
2.0

The truck was very dirty inside and out. The unit was not swept out. The windshield was full of dirt and pine needles. The guy told me it was dirty, but to use window fluid. There was no fluid in unit. At sun set I couldn't see going into the sun. Dangerous!

Lori S. 
Rating:
5.0

Quick easy service. Very nice truck. Simple, easy. Thank you.

Gina R. 
Rating:
4.0

Truck was dirty in and out there was dog hair everywhere and window and mirrors were very dirty included having bird crap on mirrors. Had to clean them myself before getting on the road. Staff and location good

dennis B. 
Rating:
5.0

Customer did not leave a comment.

EARL W. 
Rating:
3.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
3.0

The dolly was fine. The condition of the truck was not good. It was clean, but, there was snow on the top of the truck that leaked through the roof, soaking my furniture. The transmission kept sticking. On multiple times I had to pull over to disengage the transmission just to get it to shift.

Bryan K. 
Rating:
5.0

Customer did not leave a comment.

Iyad A. 
Rating:
3.0

Customer did not leave a comment.

john G. 
Rating:
3.0

Customer did not leave a comment.

DOROTHY W. 
Rating:
5.0

Customer did not leave a comment.

Gildardo P. 
Rating:
5.0

Eddie was so helpful, nice and friendly. His own business was busy each time I was in there, but he took care of me quickly and with attention. It seems all his customers really like him and were very patient.

Marianne L. 
Rating:
5.0

Super friendly and all around helpful staff. Was in and out Quickly with no problems.

Sally M. 
Rating:
5.0

Customer did not leave a comment.

jerena S. 
Rating:
5.0

Customer did not leave a comment.

Steve C. 
Rating:
4.0

The packing blankets I rented were pretty dirty. They were covered in wood shavings and ended up leaving a mess on my furniture. The person running the store was friendly and helpful.

Marvin W. 
Rating:
4.0

Customer did not leave a comment.

Laura B. 
Rating:
5.0

I was very impressed with the young man who got me going in the morning and with the smart beautiful lady who assisted me when I turned in my rental in the afternoon.

Doug L. 
Rating:
4.0

Dirty windows, gas reading error. Friendly service and the truck did it's job

Michael P. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

tom S. 
Rating:
5.0

Eddie was awsome. .everything was smooth

kevin S. 
Rating:
5.0

Excellent customer service and brand new trucks!

Jaimie L. 
Rating:
5.0

Customer did not leave a comment.

Gregory H. 
Rating:
4.0

Although while waiting for paperwork a call came in from another customer asking where he could get a connector I did not stop to ask about my jeep and wasn't told by U-haul agent. As he noticed and told me I was lacking a nut on one of two bolts holding my connector. I found one that fit and drove away. At a road work zone I asked a worker if the trailer lights worked and she said: "No". I used hand signals, but it did make me nervous and pushed me to finish by night fall. Arriving at sunset I locked my load and off loaded in the AM. My neighbor told me some jeeps have the connector some don't. Now I know. he connected the

Charles P. 
Rating:
3.0

Customer did not leave a comment.

Linda S. 
No reviews have been submitted for this location.

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