Drop off is cumbersome, getting in and out. Lot is all dirt and not maintained. Store worker had to leave his store duties to assist me. He had to physically move the trailer so I could get my vehicle out. Saw many screws laying on the lot for possible tire puncture. Who ever picked this location for uhaul missed the boat.
RICHARD I
Customer Reviews for Liquor Junction
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful with parking the trailer, fast checkout, friendly and professional.
JAMES EEddie's pretty chill with a guy but whoever the guys working in the afternoon was a complete dick. Don't get upset at the customer then no one told the customer how to park a vehicle on your property when you're pulling in. I get if you want to be a dick about it for me being 2 hours late but have some customer respect
Cody DReally bad customer service.
VAN EHe was excellent
DENA WEddie was just perfect!! Sadly Kim from the San Bernardino office was below bad. She had a sarcastic attitude, unwilling to help and literally used the phrase; “I’m sorry but that’s your problem” Hope she can get some Customer Service improvement courses.
Fernando VGreat customer service very fast and efficient had what we need. Very flexible. I would recommend anybody to come here.
cheyenne gWhen someone reserves a date to pick up equipment, the equipment should be there on that date - not 2 days later. I lost valuable time in those 2 days, and couldn't complete my move as I had hoped. I'm a minimum wage worker, and I use u-haul to save money. That was not my experience this time.
cindy bVery friendly and helpful
CEDRIC TKerry helped me with the rental, she was amazing!
James FQuick friendly service. Thank yo
Luis ZThe gentleman who helped me set up the trailer was friendly and efficient.
John HStaff was very friendly and helpful
Nicholas FSmooth and easy pick up. Vehicle clean and ready to go. went well.
Scott DN/a
Edward LTruck was filthy ( rocks and stones) and a lot of dust , truck cab smelled like there was a pot party in it.The Oder was so bad I had to drive with the windows open. Couldn’t see out to the windshield plus the windshield had a crack in it on the passenger side. The truck was dirty on the outside also. Worst pice of equipment I ever got from U Haul, the truck it self ran fine
Jean MN/A
KENT CNeeded a trailer last minute, was able to make reservation and pick up within an hour town is 20 minutes away!!👍
Sharon RThis is a corner liquor store that happens to rent out Uhaul trucks as a dealer. I had a very negative experience overall with various issues and none of the staff I encountered knew anything about how to process UHAUL rentals, problems both checking out and checking in. I have rented at this location before without any problems and in the end the UHAUL district manager phoned me and was able to bring correction and resolution to my concerns (i.e. wrong milage, equipment stills showing I had in my possession even though I returned it, unauthorized insurance add-on I did not agree to). He went above and beyond to assist me and favorably address each issue. And so with that in consideration, and that I have rented here on a couple other occasions without any problem or incident, yes the equipment was clean and well maintained and yes I would absolutely recommend this location to a friend. Just make sure that you have everything done online or through the app, UHAUL is pretty much their side business so don't expect to have super knowledgable staff but they are a very reliable and convenient vendor in a location where there is not much to choose from. My overall experience on this occasion may have fallen short but they made it right and my previoius experiences here have been without incident.
Larry WI was doing a one- way return at this location. Though it was only 3:15pm on a Friday, the rental office had already closed but, the store front, a liquor store, was still open. The liquor store gentleman was helpful and got me the WiFi password so I could do the Self-Return, but even so the U-haul app was not working because of weak signal at this location. After calling and talking to someone, I finally was able to process the return. The people were helpful but, the short store hours and location connectivity were not that good. It me about 40 mins to return.
FERNANDO VGood customer service
John PLiquor Junction is great with the U-haul trailers. Convenient for me because I live within about 5 miles of Liquor Junction and each time the employes are helpful and friendly.
Richard WExcellent company, good people.
Ruth CSuper cool owner and employees, willing to go out of their way to help.
Natoma BCarrie was friendly & very helpful & professional!!!
Betty PEasy pickup and drop off location, employees are very helpful. I use this site anytime I have to rent a trailer.
Charles QAll handled well from 1st call to pick up to return. Still waiting for final bill invoice as rental was more than original plan of 1 day, but no hurry for final statement and cost to be charged. Will definitely return soon for another rental.
Edward LVery helpful and professional. Customer Service: The rep who took my reservation assured me I could return to Big Bear Lake, CA (wasn't an option online). When I got my contract it had return down the mountain @ 1 hour away. I asked pick up location, she said I could return anywhere. After 5 day cross country trip I went to return to Big Bear Lake, was going to be charged, multiple contacts with reps to resolve. Finally the area rep in Big Bear helped me.
Laura GBrandon was sooo helpful! Good people skills!
Tina LExcellent customer service!
Alissa RThis place was a liquor store and they are like a third party U-Haul Rental drop off. I showed up and they couldn't have been nicer the lady was new but she had no problem picking up the phone calling her manager and he took care of it in like 2 minutes no being put on hold and transferred around to 50 different people like I was in Tucson Arizona. Or actually when I got here and actually called the 1-800 number to U-Haul and I still never got help. Imagine driving 8 hours getting to where you're going unloading your stuff and not being able to find a place to drop off your trailer when you have to get going immediately again. Yeah that's what happened with the first place. I called the 1-800 number and nobody could help me or actually nobody would help me I just got transferred again and again. The drop off location handled it like I should have been handled the lady made one call I was in and out of there in like 5 minutes with my receipt. Again U-Haul if you actually read these you can learn something from the way your employees and you run your business and how you should treat customers. Thanks again to The Liquor Junction for handling this so professionally and quickly I really appreciate it! Highly recommend these guys!
jim dThe tweakers next door to the pick up address had their shit leaned up against our truck when we picked it up. Then when I was leaving the lot i had to maneuver the 20’ box truck around a car engine and car axles that were laying on the ground in front of the truck. Good times
Jacqueline Mnothing, everything was perfect, Thank You Debra Setterberg
DEBRA SFast quick and easy
Nick SThere was a furniture dolly in the back that I didn't need, so it was kind of in the way and took up space.
Kile GThe worst experience of my life was trying to make the reservation. I spoke with a U-Haul rep and he scheduled me to pick up the truck at a location that was closed on the date I needed the truck. It took me 4 more phone calls to get everything corrected. Then afterwards I got a text from U-Haul saying the location had been changed. Three changes of location for one rental. I was told when I made original reservation that the minimum one-way rental was for two days. When I received e-mailed confirmation, it was for one day. I had to make another call to get this corrected. U-haul needs to do something with their customer service. The person where I picked up the truck and the person where I dropped it off were very good.
Sean KI booked Ihaul for $29, with fees $48. With the estimated mileage charge for 20miles, total $83 for 2hrs. When I go to return the truck, the actual mileage was 15miles, but the total charge ended up being $142.68!!! This is on the verge or fraud, I drove less than expected and calculated and they charge me way more and the guy could explain and just said call the Area Field Manager. I couldn’t even leave with a receipt, because “that will be emailed to you”
Johan GThe 10 foot truck was a little dirty inside and the location was a little hard to find; we were routed to another liquor store. Staff was very helpful, however.
Brendon PAll good 👍
David RTruck was not ready. Pickup was supposed to be 10:30 am. Truck didn't arrive until 4:00 pm. Eddy, however, was terrific and should be promoted. He drove the truck over to my house.
Donn CThe staff was very friendly. The location opened up just a bit late but there was no delay in getting the equipment. The return was also very easy.
STEVE CThe people were very helpful.
Jeff SVery friendly and helpful staff
Anne TUhaui supposedly opens at 7am....that's when I had SCHEDULED my pick up!! Had a tight schedule that day. But the gentleman running the store didn't show up till 8 am. Waited an hour, without being able to get a hold of anyone. Really shitty location, they clearly don't care about customer service. Really terrible Uhaul experience.
Stacy HSuper friendly and helpful. Little to no wait picking up or dropping off.
PAUL CVery quick and efficient!
Marina CSuggest you go to this location and evaluate the business for yourself, won't take long to see the issues.
Steve WPut uhaul sign out so people know to go to liquor store.
LORI GGreat, friendly and helpful service!
Bernard SBetter check out process, they said just park it there and bye.
Marina CCorry went over and above to be helpful.
Tim M