Customer Reviews for Liquor Junction
(U-Haul Neighborhood Dealer)

241 reviews

1041 W Big Bear Bl   Big Bear City, CA 92314

(909) 584-9280

Location Hours

  • Mon-Sat: 7 am - 2 pm
  • Sun: 7:30 am - 2 pm

Services at this Location:

Contact Us

(909) 584-9280

1041 W Big Bear Bl
Big Bear City, CA 92314

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 2 pm
  • Sun: 7:30 am - 2 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I booked Ihaul for $29, with fees $48. With the estimated mileage charge for 20miles, total $83 for 2hrs. When I go to return the truck, the actual mileage was 15miles, but the total charge ended up being $142.68!!! This is on the verge or fraud, I drove less than expected and calculated and they charge me way more and the guy could explain and just said call the Area Field Manager. I couldn't even leave with a receipt, because “that will be emailed to you”

Johan G. 
Rating:
4.0

The 10 foot truck was a little dirty inside and the location was a little hard to find; we were routed to another liquor store. Staff was very helpful, however.

Brendon P. 
Rating:
5.0

All good 👍

David R. 
Rating:
5.0

Truck was not ready. Pickup was supposed to be 10:30 am. Truck didn't arrive until 4:00 pm. Eddy, however, was terrific and should be promoted. He drove the truck over to my house.

Donn C. 
Rating:
5.0

The staff was very friendly. The location opened up just a bit late but there was no delay in getting the equipment. The return was also very easy.

STEVE C. 
Rating:
5.0

The people were very helpful.

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

Drew Alan B. 
Rating:
4.0

Customer did not leave a comment.

Donald D. 
Rating:
5.0

Customer did not leave a comment.

Marina C. 
Rating:
5.0

Customer did not leave a comment.

Michael V. 
Rating:
5.0

Very friendly and helpful staff

Anne T. 
Rating:
5.0

Customer did not leave a comment.

Christopher R. 
Rating:
5.0

Customer did not leave a comment.

Craig G. 
Rating:
4.0

Customer did not leave a comment.

eric C. 
Rating:
1.0

Uhaui supposedly opens at 7am....that's when I had SCHEDULED my pick up!! Had a tight schedule that day. But the gentleman running the store didn't show up till 8 am. Waited an hour, without being able to get a hold of anyone. Really shitty location, they clearly don't care about customer service. Really terrible Uhaul experience.

Stacy H. 
Rating:
5.0

Super friendly and helpful. Little to no wait picking up or dropping off.

PAUL C. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Very quick and efficient!

Marina C. 
Rating:
1.0

Suggest you go to this location and evaluate the business for yourself, won't take long to see the issues.

Steve W. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Put uhaul sign out so people know to go to liquor store.

LORI G. 
Rating:
5.0

Customer did not leave a comment.

Kyre L. 
Rating:
5.0

Customer did not leave a comment.

Amil A. 
Rating:
4.0

Customer did not leave a comment.

Christopher C. 
Rating:
3.0

Customer did not leave a comment.

Tammie B. 
Rating:
5.0

Great, friendly and helpful service!

Bernard S. 
Rating:
5.0

Customer did not leave a comment.

Henry W. 
Rating:
3.0

Better check out process, they said just park it there and bye.

Marina C. 
Rating:
5.0

Corry went over and above to be helpful.

Tim M. 
Rating:
5.0

Customer did not leave a comment.

Sue R. 
Rating:
5.0

Customer did not leave a comment.

SANDRA H. 
Rating:
4.0

I rented a trailer, pulled in to a small lot, and the clerk behind the desk wanted ME to circle around to drop the trailer in a small lot by myself. I was told not to unhitch the trailer from the previous location. A patron in the store helped me back up to unhitch, but we weren't strong enough to lift the trailer. Had to go inconvenience the clerk to help me.

Lynette M. 
Rating:
4.0

Guy working there today didn't know how to do any of the U-Haul system stuff and showed me a number to call for a guy that did... I just did it all on my phone. Although the U-Haul system is overly redundant, then has you create a password, then asks you to re-answer all the same question (so more redundancy), then asks you to scan the back of your license which auto-populates half the fields you just answered manually, it still went more smoothly with me checking the truck out and in than it usually does at most full time U-Haul facilities.

Elijah D. 
Rating:
5.0

Customer did not leave a comment.

Amy B. 
Rating:
5.0

Fast service and knowledgeable

Mike P. 
Rating:
3.0

Website is not user friendly. Too many steps that were not clear, and had to use two different iPhones to maneuver through it. Trucks at location were not backed in so customer has to back up onto a 2 lane busy street. If trucks were backed in by the location, customers can pull right out. Corey at the location was very helpful

Eric H. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
2.0

All is well.

Philip M. 
Rating:
5.0

Customer did not leave a comment.

keith S. 
Rating:
4.0

Floor Matt's had dirt from deep mudders and a piece of a wood 5 ft long 4inches long was left in the cargo area besides that I love uhaul and they're low rates and express checkouts thanks alot I use you guys for my side jobs all the time

Cesar B. 
Rating:
5.0

Customer did not leave a comment.

Edward C. 
Rating:
5.0

Customer did not leave a comment.

kelly B. 
Rating:
3.0

Make sure the trucks are gased up and CLEANED, IT HAD A Half a tank but I don't want to worry about putting gas in,until I have too.

Theresa D. 
Rating:
5.0

Customer did not leave a comment.

CHARLES D. 
Rating:
5.0

Customer did not leave a comment.

Jon G. 
Rating:
5.0

easy drop-off and fast service.

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

alex A. 
Rating:
5.0

Customer did not leave a comment.

Tracey K. 
Rating:
5.0

I believe the guy name was Shawn, and he was just amazing. I would give five stars out of five. Great employee! should raise his wage.

Mike S. 
Rating:
5.0

Eddie and shane went above and beyond the call of duty to help me out.will only rent from this location in the future.much appreciated

Jonathan N. 
Rating:
5.0

Everything was amazing , truck drove well

Zachary H. 
Rating:
1.0

It was the worst possible experience. Unfortunately, too many things went wrong due to their incompetence to spend the time detailing here.

Cathie C. 
Rating:
4.0

Customer did not leave a comment.

Karol R. 
Rating:
5.0

Everything was perfect. Eddie the clerk was awesome, helpful and delivered great customer service.

LISA P. 
Rating:
5.0

Customer did not leave a comment.

TAWNY C. 
Rating:
5.0

Customer did not leave a comment.

Chad M. 
Rating:
5.0

Great customer service

Adam E. 
Rating:
5.0

Customer did not leave a comment.

Ben B. 
Rating:
4.0

Customer did not leave a comment.

bobbie D. 
Rating:
5.0

The cutomer service at Liquor Junction was excellent. I was given prompt, friendly and attentive service. The truck was clean and ready upon arrival. i would rent there again and recommend to others.

Liam F. 
Rating:
2.0

Our trailer didnt get checked in properly. Got a text saying we were late returning it. We had returned it the day before but the attentend seemed uninterested and told us to just leave it, he'd make a note of it.

Mary W. 
Rating:
4.0

Customer did not leave a comment.

Dennis G. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS S. 
Rating:
5.0

Not s thing! Both employees that I dealt with were friendly, helpful, and professional!

BETTY P. 
Rating:
5.0

Customer did not leave a comment.

Mike C. 
Rating:
5.0

Customer did not leave a comment.

gordon L. 
Rating:
5.0

Customer did not leave a comment.

YENNER A. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS S. 
Rating:
5.0

nothing

JON L. 
Rating:
3.0

I had some trouble taking/uploading pictures at time of check out. It wasn't the guy at the store s fault.

JEREMY L. 
Rating:
5.0

Customer did not leave a comment.

Scott T. 
Rating:
3.0

I ORDERED THE TRUCK WAY IN ADVANCE AND I USE THAT FACILITY ALL THE TIME RIGHT AROUND THE CORNER FROM MY HOME. WHEN WE WERE CALLED FOR PICK UP WE WERE SENT WAY UP TO BIG BEAR CITY TO GET THE ONLY 26' TRUCK IN THE WHOLE AREA OF 75 MILE RADIUS OF SAN BERNARDINO, CA. SO I ASKED WHY WE HAD TO GO THAT FAR ??? WHAT I WAS TOLD WAS - THAT PEOPLE JUST TAKE THERE TRUCKS TO THE NEAREST PLACE TO DROP OFF BECAUSE THEY ARE TIRED....(REALLY)..???..... SO THE PERSON GETTING IT HAS TO GO WHERE THERE IS A TRUCK IF THEY STILL WANT IT. I HAVE MOVED AROUND THE PACIFIC NORTH WEST FOR OVER 50 YRS,,,MOVING 34 TIMES USING YOUR TRUCKS AND EQUIPMENT AND I NEVER HAD THIS PROBLEM, I WAS NOT HAPPY ABOUT GOING UP TO OVER 8000 FT LEVEL ON A WINDING 2 LANE HWY FOR OVER 50 MILES TO GET A 26 FT TRUCK & DOLLY.....AFTER THAT WE DIDN'T TAKE THE DOLLY BECAUSE MY ONLY CAR I HAD TO GO GET THE TRUCK IN COULDN'T TAKE THE STRESS GOING UP THE MTN ....(THATS WHY WE NEEDED THE DOLLY)..... BLEW THE ENGINE AND HAD TO BE TOWED BY A WRECKER TO GET IT HOME. WE WERE TOLD TO TAKE THE DOLLY TO THE STORE I ALWAYS USED ON RIALTO & "D" ST IN SAN BDNO. I HOPE I DON'T NEED TO MOVE AGAIN, , , , , , , , ,

DEBRA D. 
Rating:
1.0

I dropped my uhaul off on time and was charged 4 days extra for no reason. Basically was scammed by uHaul.

Brian C. 
Rating:
3.0

I had a very hard time finding a small moving van. There are three U-haul rental facilities nearby and they had zero vans available for 4 days! Luckily I found one on the 5th day. I guess everyone is leaving California!!

james M. 
Rating:
5.0

The location is a small, liquor store, unimpressive store front. Friendly and helpful store clerk, but not necessarily the first place I would go to rent a vehicle. However, the location was perfect for me to drop off.

PAULO S. 
Rating:
5.0

Customer did not leave a comment.

robert M. 
Rating:
5.0

Truck inside dirty but great customer service

ROBIN M. 
Rating:
5.0

Customer did not leave a comment.

Theresa V. 
Rating:
5.0

I rented from this location several times and would recommend them

Kent T. 
Rating:
4.0

Tough to park. Busy highway

Timothy L. 
Rating:
5.0

Stay the same

Michael L. 
Rating:
3.0

Clean out the back of the truck before renting them.

Ron K. 
Rating:
5.0

Customer did not leave a comment.

Miriam R. 
Rating:
5.0

This place was great! I highly recommend them. We had issues with uhaul in general, but they were able to take care of us and get the issue resolved!

laurie H. 
Rating:
5.0

Maybe allow me to wash pickup when its dirty. But everything is greatnalwas

ROBIN M. 
Rating:
5.0

The cashiers were so courteous and humble 110% I would definitely rent from this facility again

CORINA M. 
Rating:
5.0

Very polite and helpful staff.

JOSEPH B. 
Rating:
5.0

Quick, friendly and easy return

Eric L. 
Rating:
3.0

The store attendant was extremely helpful and handled my rental efficiently and without hassle.

Noah C. 
Rating:
5.0

Quick, easy and friendly. One of my favorite Uhaul experiences

Eric L. 
Rating:
4.0

Customer did not leave a comment.

FRANK M. 
Rating:
3.0

Customer did not leave a comment.

Claudio V. 
Rating:
5.0

The store attendant was very helpful, but the only one in the store. It would be helpful if there was a second person available to mind the store, freeing the other to attend and set up the uhaul customer.

Terry K. 
Rating:
5.0

I called ahead to advise that I was returning equipment a day early. Friendly over the phone and when I arrived employee had a few customers in the store but did come out to help drop off within 5 minutes.

RICHARD W. 
Rating:
5.0

Eddie is so nice when i pick up truck an bring back

ROBIN M. 
Rating:
5.0

Customer did not leave a comment.

Marvin R. 
Rating:
2.0

The truck was filthy. We had to clean the inside of the windshield to see. The truck smelled like sweat and body odor. We had to keep the windows rolled down and air conditioning on to keep from gagging.

mike H. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

This location did not have the moving blankets I ordered. Uhaul should know this and notify me so I can and have time to make alternative arrangements.

WILLIAM D. 
No reviews have been submitted for this location.

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