Customer Reviews for Lisas General Store
(U-Haul Neighborhood Dealer)

210 reviews

100 Hadley Rd Ste 12   Greenville, PA 16125

(724) 588-3441

Location Hours

  • Mon-Tue: 9 am - 6 pm
  • Wed: 9 am - 5 pm
  • Thur-Sat: 9 am - 6 pm
  • Sun: 10 am - 5 pm

Services at this Location:

Contact Us

(724) 588-3441

100 Hadley Rd Ste 12
Greenville, PA 16125

Services at this Location:

Location Hours

  • Mon-Tue: 9 am - 6 pm
  • Wed: 9 am - 5 pm
  • Thur-Sat: 9 am - 6 pm
  • Sun: 10 am - 5 pm
No photos available
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The woman who completed my rental information did NOT complete the hook-up of my U-Haul trailer; she informed me that I had to complete that on my own. Since I am not trained to do that and I had never hooked up a trailer before, I did it incorrectly. The woman looked over the hook-up afterwards and said that I was able to leave. A few minutes down the road, I received a phone call from the owner of Lisa's General Store informing me that I needed to pull over right away because my trailer was not hooked up correctly and I was in danger of losing the trailer and being in a serious accident. The gentleman was then able to drive to me and assist me with making sure my trailer was properly hooked up. When I stated that the woman did not complete the hook-up & that she had said I was responsible for it, he informed me that he has told his employees multiple times that THEY (and not the customers) are responsible for completing the hook-ups and that the employees have been trained in this task. I would love to be able to recommend this location simply due to the kindness of the owner of Lisa's General Store; the only reason why I am not recommending this location is due to the extreme safety concerns I have with his employees who do not complete their job duties as expected.

Charlene C. 
Rating:
2.0

This was my second time renting from this location and both times the key was not where the 24/7 app stated it would be. I had to wait 45min this time to get the key which cut into my rental time. The lady behind the desk was also not polite at all either times.

Kierstin P. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

ark H. 
Rating:
5.0

Customer did not leave a comment.

MARTHA R. 
Rating:
3.0

Drop box for the key fixed, also the replacement zip tie for dolly needs updated, dolly was not hooked up when we picked it up.

TROY F. 
Rating:
5.0

Customer did not leave a comment.

Tami F. 
Rating:
2.0

This site was 40 miles from my home, staff rude and grumpy No concept of the needed mileage just to get truck back to my home to load the on to destination.

GEORGE B. 
Rating:
5.0

I had to drive a 100 miles round trip just to pick up my trailer. Was not happy. It messed up my plans.

BRYAN D. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

LAURA W. 
Rating:
5.0

Customer did not leave a comment.

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

Steve N. 
Rating:
2.0

We have returned trucks twice to this location. The first time the person was just not friendly; not ideal but not a deal breaker. The second time they charged us an additional day ($53) even though we returned the truck early. When I called to question the charge they told me it was for overage on the mileage even thought that is not what the bill said. I explained that we had asked for additional mileage when we picked up the truck in GA and did not what to get stuck with overage at the end. The person in PA told me she had no way of knowing what the pick up location in GA did or did not say. It was clearly stated on our paperwork that we were allowed the 805 miles not the 730 that she was telling me we had. They eventually issued a refund for the $53 we are just now waiting for Uhaul to credit it back. And to be clear even though she told me it was for a mileage overage the bill stated it was for extra days. Not a great drop off site and will not rent or return from this location again.

ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

Jeanna G. 
Rating:
3.0

Customer did not leave a comment.

ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

Tami K. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
4.0

Don't obsess with the cleaning of the truck. I literally had a 4 inch twig in the back and was asked to sweep it

Sean R. 
Rating:
4.0

Computer system was slow on truck pickup and drop off resulting in small delay in getting going.

TIMOTHY H. 
Rating:
4.0

Do a better job with trailer maintenance. There were a couple of door rollers that had come off laying inside on the floor. The back door seal also leaked quite a bit. This was reported when we dropped the trailer off and they immediately addressed the maintenance issues.

Donald H. 
Rating:
5.0

Save my information so I can rent quicker. Keep my card on file , address and driver's license. Maybe just scan license and I'm good to go? I rent 3 or 4 times a year. But the location is awsome, friendly and always have a truck . Also convenient and easy to find.

Jason S. 
Rating:
4.0

Customer did not leave a comment.

Bethany W. 
Rating:
3.0

Customer did not leave a comment.

George M. 
Rating:
4.0

trailer covered with 6" snow

James Z. 
Rating:
5.0

Customer did not leave a comment.

Tami K. 
Rating:
5.0

Customer did not leave a comment.

Rebekah W. 
Rating:
1.0

When I make a 10:30 reservation and I get there at 10:20, just to find out the store is closed, call uhaul and they just acted like nothing. Didn't even offer any compensation for my wasted time on their mistake.

Daniel M. 
Rating:
5.0

Made it easy to check in and was very nice

RONALD C. 
Rating:
5.0

Customer did not leave a comment.

Jayni B. 
Rating:
5.0

Customer did not leave a comment.

Dan B. 
Rating:
5.0

No improvement necessary

Judith D. 
Rating:
5.0

The 24/7 app told us to go to the truck then get the keys out of the lock box, it'd make more sense to get the keys before going to the truck

Christina? M. 
Rating:
4.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

Waiting with clip board in hand finished check in with instructions as to where to park. Had paper work ready when I went back in to store.

Zachary H. 
Rating:
5.0

Customer did not leave a comment.

Angie P. 
Rating:
5.0

Customer did not leave a comment.

Jessica K. 
Rating:
5.0

Customer did not leave a comment.

Angie P. 
Rating:
5.0

Nothing .The trailer that I rented was very easy to find

Kenneth B. 
Rating:
4.0

Customer did not leave a comment.

Donald H. 
Rating:
5.0

Customer did not leave a comment.

George M. 
Rating:
4.0

Customer did not leave a comment.

Joshua L. 
Rating:
3.0

Paperwork to complicated. Having an iPhone was required for rental. they had to use personal phone to complete check in process.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

Angie P. 
Rating:
1.0

Staff was clueless when returning equipment and the owner talked down to the staff. Took 30 minutes to get a receipt, not professional at all

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
2.0

Inside cargo area of truck was dirty. Mattress is hauled have dirt / black grim. When taking into my new house the dirt got in my carpet. Now I have to have it cleaned and the mattress cleaned. Not happy at all. U-Haul messes up my initial rental. Had to travel 30 minute away to pick up a t truck. I want a refund for my trouble

David J. 
Rating:
5.0

Customer did not leave a comment.

Collin G. 
Rating:
3.0

Customer did not leave a comment.

janis T. 
Rating:
3.0

Just a drop off point.

RANDY M. 
Rating:
5.0

Have them move the printer to the counter up front.

al C. 
Rating:
5.0

The inside of the truck smelled so bad. Had to drive with windows down. They left a bottle of frebreez in the cup holder for me. Did not even come close to eliminating the smell.

Glenn T. 
Rating:
5.0

Customer did not leave a comment.

Kirk S. 
Rating:
4.0

U-Haul saved us time and money!

Ralph D. 
Rating:
5.0

Customer did not leave a comment.

Michelle M. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

michael H. 
Rating:
3.0

Customer did not leave a comment.

Correna M. 
Rating:
5.0

Truck in good shape, but truck from zero to 45MPH is really rough and diifficult. The man in charge was very helpful and accomodating.

Ralph D. 
Rating:
5.0

Customer did not leave a comment.

James Z. 
Rating:
5.0

Great people! Very wonderful!

Nicole K. 
Rating:
1.0

Customer did not leave a comment.

Tonya Y. 
Rating:
5.0

It was a good, very convenient, rental experience.

Ritchie T. 
Rating:
5.0

I had a conflict, reserved unit , but was unable to use. Staff was very helpful!

Samuel F. 
Rating:
3.0

Customer did not leave a comment.

Julie B. 
Rating:
3.0

When I received the truck, staff stated that the gas tank was near full. I found it instead to be 3/4 tank. After using it for 13 miles, I added $10 worth of gas, which put it OVER 3/4 of a tank. Upon returning it, I was charged an additional $14.02 fee for gas for 3.3 gallons. I do not believe I should have been charged this extra since I returned the vehicle with more gas in it that I received. It is not my fault that their records of how much gas was in it were incorrect. I did take a photo of the 3/4 when I received it. Sincerely, Brandon Busch

Brandon B. 
Rating:
3.0

Customer did not leave a comment.

Randy M. 
Rating:
4.0

Hopefully I won't have rent another uhaul again

Nicole P. 
Rating:
5.0

Excellent assistance at pickup and delivery. Great location.

scott L. 
Rating:
5.0

Fast and easy drop off. Great service.

Chris F. 
Rating:
5.0

Outstanding service and knowledge by the lady who received my return. Thanks.

scott L. 
Rating:
4.0

Cab was a mess. Drove it home and cleaned it myself. It smelled like a barn.

Scott T. 
Rating:
5.0

The service was outstanding! And, location was very convenient! - ??????????

Alexandria G. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

DALE R K. 
Rating:
5.0

Would be easier to replenish gas if vehicles started out with full tanks.

Gayle N. 
Rating:
3.0

Same as above. The web site is deceptive.

Bonnie T. 
Rating:
5.0

Lisa's is a great company and love working with them, however Lisa's employee had to apply packing tape to left fender of dolly as it was so considerably damaged. Tape was fairly torn by trips end so I suggested fender be replaced before next use to Rollins employee (he validated the issue) *equipment worked ok and got the job done though so no problem there*

Michael P. 
Rating:
5.0

Employees were very helpful and knowledgeable and courteous. Equipment was clean and appeared to be well maintained. Thank you.

clyde G. 
Rating:
5.0

Customer did not leave a comment.

Christina H. 
Rating:
2.0

Explain the facts to customer before renting and fix your truck out of line wondering all over road. Almost caused accident.

Debra S. 
Rating:
5.0

Excellent customer service!!

David F. 
Rating:
5.0

Customer did not leave a comment.

George H. 
Rating:
4.0

Customer did not leave a comment.

THOMAS A. 
Rating:
5.0

none that I can think of at this time.

David W. 
Rating:
5.0

This is an excellent and accommodating location, Paul and Lisa are great and always have what it takes to get the job done. Thanks Paul and Lisa! As for U-haul, I signed up for trailer through my U haul account...the cost if the trailer was almost double that of 6 mos ago which distressed me and my budget, but even when I called as a repeat client, no one would help me with at least a discount. Disappointed in U-haul

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

Customer did not leave a comment.

Gary U. 
Rating:
4.0

Customer did not leave a comment.

THOMAS A. 
Rating:
5.0

Great. Thanks.

DAVID L. 
Rating:
4.0

Customer did not leave a comment.

RANDY W. 
Rating:
4.0

had to unhook trailer myself 6x12 isn't light and put it in the spot they wanted

Christina H. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

Jack G. 
Rating:
5.0

Really pleasant and staff at this location who promptly handled the equipment return.

Andrew J. 
Rating:
2.0

The person renting was very nice.....however, i had to leave the rental counter and go about 100 yds to pick up my uhaul. I had to hook up myself and there was no light kit on it. I then had to go back to the rental counter and was told to take one off another trailer. Once i got back to the trailers i had to find a light kit, and then ensure that my lights were working on my own? Ive rented a bunch of times and this was the only time I ever had to do that all on my own....

Jamie B. 
Rating:
5.0

Customer did not leave a comment.

Dale K. 
Rating:
5.0

Very helpful people with parking the trailer

John F. 
Rating:
5.0

Customer did not leave a comment.

SANDRA M. 
No reviews have been submitted for this location.

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