Terrible experience. The trailer was not the size as advertised. It said 6 feet but it was smaller at the entrance so it did not work for what we needed it for. Also, the pickup was poor due to the owner telling us we checked in/picked up incorrectly even though we had the confirmation. He also said we should not have been able to even reserve at that time since he stopped reservations earlier that day. As well, we dropped it off at a different location from where we picked it up since uhaul customer service told us we could. But, then the owner of the pickup location called and was not pleased with that and then we had to go pick it back up and drop it off again the next day at his location. Overall, a completely horrendous experience. Poor customer service all around, we paid for a trailer we could not even use since the measurement were not truthful and then had to drop off twice at not close to each locations. And, cherry on top, we then had to pay another company for a different trailer so more than double the amount we should have paid.
ROBERT M
Rowe's Auto Service
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Transfer, PA 16154
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Check Air. In the tires
MARK YGreat rental!! Truck clean and great condition. Owner is great too.
David BI recommend that there is a dolly in all 26 foot rentals, should be automatic
Christopher BThe location was fine. But the guy was rude to my fiance to confirm he was the second person.
MELISSA H