Excellent Staff, easy to access location. Will definitely use again!Joseph W.
Customer Reviews for Lisbon Gas & Food
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I pre-paid for moving blankets to rent and they did not come with the truck. We did not realize this until we already started moving, so I had to go to a different U-Haul location to pick up the blankets. They were able to get them to me, I just wish I hadn't had to make a separate trip to pick them up.David H.
Customer did not leave a comment.Jeremy W.
Customer did not leave a comment.JAKOB Z.
The store manager was very helpful and accommodating.Gary H.
Staff was very rude and apathetic. Shortly after our parking the truck, while gathering our personal items, the staff person rushed to us without greeting us, saying we could not park in that area and exclaiming that they already had too many trucks and that she didn't understand why UHaul approved the location as a drop off. When we tried to explain our concerns about the truck our inability to drive it on the highway and that we felt very unsafe, she interrupted us to say that she had nothing to do with that and that it was her boss's job and that he was not available. The truck is not safe and the staff person needs general social skills and customer service training.Arthur K.
When booking had been told to drop off elsewhere. I turn up there and am told they dont take returns and was asked to come here. When I arrived the lady was really harried. At first she refused to accept and then finally did but refused to send me a confirmation. Said "the boss will do that when he arrives at 3pm". I was there at 9:30 am. I called Uhaul and it took 5 agents close to 1 hour to get things sorted out. I was told to leave the truck and dolly with the lady. I left. The confirmation was supposed to arrive on Sunday at 3 pm. Its Tuesday now 10:30 am and still no confirmation from Uhaul or any calls from Uhaul or their representative. I feel Uhaul has gone from bad to worse in the last few years. They used to be great folks at Uhaul who could do amazing things. Now its just "im sorry for your inconvenience. We will get back to you shortly" but thats just lipservice as no one ever gets back you. Still waiting on them to call me.RITAM C.
They did not have the furniture pads we had ordered. Fortunately, we could make do, but it was aggravatingCecilia H.
Customer did not leave a comment.Laura S.
Customer did not leave a comment.Carie H.
The proprietor came out to greet us at drop-off, checked the truck and did the paperwork. Very friendly and helpful.Rick F.
Great communication and customer service!Erik T.
Customer did not leave a comment.Jacqueline F.
Customer did not leave a comment.LaSenior B.
There was no one from U haul that was there when I arrived and after waiting for 30 min the gas clerk got some one on the phone for me to talk withAlexander D.
Customer did not leave a comment.Lue Y.
Customer did not leave a comment.Tina A.
I was not impressed with the service, and unfortunately would not recommend. Staff specifically stated they don't help with the rental trucks and told me to wait 15 minutes for the owner to arrive. After 30 minutes past my reservation time, I asked what could be done as the owner was still not there. The staff then called the owner and handed over the keys, something I believe she could have done when I first asked. After finally getting the keys, I went to the truck to find that it was parked next to a pile of human feces. Certainly not my best experience, and definitely disappointed with the service.Cristin J.
Customer did not leave a comment.Angelia H.
A smaller U-haul rental spot, but it was close and convenient to my location. Staff was very friendly and I had the easiest check-in/out experience.Katrina S.
Customer did not leave a comment.Randy W.
Open your location on time.Sharry L.
The uhaul truck was very clean it ran very well no problems and the customer service is outstandingpaula C.
Best customer service I've had picking up a uhaul! I would highly recommend this as a pick up point.Michael H.
Customer did not leave a comment.peter R.
Customer did not leave a comment.STEPHEN B.
Customer did not leave a comment.Cassi G.
Customer did not leave a comment.mathew P.
Customer did not leave a comment.john C.
Customer did not leave a comment.JOHN L.
Team was great efficient and organizedCleopatra E.
Customer did not leave a comment.Jonathon H.
Customer did not leave a comment.Daniel P.
Customer did not leave a comment.Les K.
Customer did not leave a comment.janet A.
What you can do to improve for the next customer is don't change the drop off location without letting your customer know. I had to call customer service YET AGAIN, because my drop off location was changed without my knowledge so I had to call to avoid extra charges.August Z.
Customer did not leave a comment.lauryn Y.
Poor customer service I would never go back to that location or recommended to no one.jessica S.
Very nice gentlemen was very helpful to my wife and I when renting the truck. The only issue is that he did not have blankets to rent us. We needed blanket to move a dining room set. We had to go to another U-Haul dealer which was an inconvenience with the short turn around time we had. When we went to the other dealer location the owner did not know how to rent us blankets only. After 20-30 minutes with being on the phone with another dealer he finally figured it out.Michael I.
Customer did not leave a comment.Robert D.
great customer service , quick check out . thanks sunnyKong W.
Customer did not leave a comment.Thaddaeus A.
Good experience. Friendly rental clerk.Michael B.
Customer did not leave a comment.Phuoc P.
Very friendly, very fast. Outstanding rental.David W.
Keep it up. The gentleman who helped me was friendly, knowledgeable, helpful. I will come back to this location to rent a truck.Kim J.
nothing great service every time ??erika J.
When we arrived and tried to check in, the person behind the counter tried to tell us that there wasn't room to park the truck and wanted us to take it to another location. This was unacceptable as we didn't have time to do that nor have a desire to pay for the extra mileage. The lack of space to park isn't the customer's problem. If they knew that there wouldn't be room they should have notified U-Haul earlier and not put the burdon on the customer.Nicholas L.
Hzve more vans available.Janice E.
The lease requests that you return the truck swept clean. When we picked it up it was full of sand and what appeared to be used chewing tobacco. Yuck! We of course swept it out.Christine W.
The gas station was to open at 9 am but by 915 no one was there.julie C.
Customer did not leave a comment.Mustafa H.
Customer did not leave a comment.Shelly L.
Customer did not leave a comment.brenda B.
Customer did not leave a comment.Lisa G.
Customer did not leave a comment.Amy Q.
Customer did not leave a comment.Michele Y.
Customer did not leave a comment.LAWRENCE B.
It was an excellent experience. Thank you Sunny!Kevin M.
Location was convenient enough, but was not open during the business hours stated. Follow-up the following day was effective for closing the transaction. Follow up discussion with the local U-Haul representative regarding the service and transaction however was helpful and very professional. He was the only positive regarding personnel experience. The equipment was good however.Jeffrey H.
Customer did not leave a comment.Thomas K.
Customer did not leave a comment.Dan K.
Customer did not leave a comment.Jorge E.
Customer did not leave a comment.David F.
Nothing. Very reasonableGary R.
Very friendly peole they helped me out in a pinch I will use them again thanks for the good serviceSOMMERFELDT J.
All was great and person helping was friendly.zoe G.
It was very smooth. I've always gone to dedicated rental/storage places. This place went more painless than any other. I was in. I was out fast. They laid things down in a real nice way.Michael H.
Customer did not leave a comment.Noelle F.
Customer did not leave a comment.David R.
The dolley was not in the best shape. Get a new one. Also, I was there for thirty minutes waiting for paperwork even though I did an express check in. I was schedule to have the truck at 2 and I didn't actually leave until 2:30. Which in turn I was only having an hour and a half when I was suppose to have it at 2. I think it should be taking into consideration when your company takes a long time preparing your paperworker the time should start when you leave. I paid for two hours and I was expected to return it an hour and a half.Saundra T.
Customer did not leave a comment.herman H.
the attendant on duty[Hanook] ,was english as second language and difficult to converse with and he did not explain process very well. When my wife was trying to make reservation understanding him was even more difficult . in my opinion U-HAUL would serve itself well to insure that its staff is more knowlegable not only on equipment but also english language.cousel P.
Customer did not leave a comment.chang F.
Customer did not leave a comment.jamila M.
Better customer service.Jackalynn C.
Customer did not leave a comment.BAKES L.
Customer did not leave a comment.Julie W.
If all locations treat u great like them, you will have more business.kawana L.
Make sure when the mileage is off on your truck upon receiving it that you have them change it on your paperwork. After I received my paperwork and went to the truck, I noticed the mileage was off by 14 miles. I went back in to notify them and they let me know that they were aware of it and that I wouldn't be charge... well unfortunately I was charged! I called to get a reimbursement for the mistake, still waiting on a return phone call. VERY POOR SERVICE!SAMUEL A.
Customer did not leave a comment.Brian L.
Thanks.bobby morteza J.
The customer service is always nice whenever I come. They came out to assist with the gas and gladly parked the vehicle for me. I would definitely recommend this location to family and friends.LA'TONIA O.
This was my first time renting from U-Haul and Lisbon Gas & Food made it a wonderful experience. I registered online so all I had to do was show my drivers license and give them my credit card and it was all set and I was off to use the U-Haul. When I returned the gentleman printed my receipt and it was complete. I would gladly rent a U-Haul from Lisbon Gas & Food again! Great Job!!!Jeffrey P.
The man who worked with me was very pleasnat and efficient. He was careful to make sure that I went on my way , confident in what I was doing.Merry S.
Customer did not leave a comment.INDRANEEL P.
Customer did not leave a comment.Earl K.
Customer did not leave a comment.edward W.
Customer did not leave a comment.Breeze B.
Customer did not leave a comment.Tracy M.
Had one way rental and was CHARGED for 2 days when I turned the vehicle in less than one day. I will check out other companies in the future.James H.
Staff initially overcharged mileage rate by 40 milesGeralyn S.
Customer did not leave a comment.JENNIFER V.
Fantastic experience. Staff was very friendly and helpful!Matthew B.
Sonny take amazing care of his ccustomers, property, and most of all his brands and franchise issues. On top of his game. *****CARPENTIER P.
Very polite and professional. Got the paperwork ready as soon as he saw me pull back in, came out to me. Very painless and quick.Alex D.
Customer did not leave a comment.Anthony F.
Customer did not leave a comment.michele S.
very good.DAN W.
Customer did not leave a comment.Ryann D.