Customer Reviews for Lithia Food Mart

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Lithia Food Mart

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Traci P. on

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Customer did not leave a comment.

Michael J. on

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Booked online, pickup location was changed twice after bookings. Show up to pick up my truck and convenience store attendant was not capable of helping me, nor did he seem to care about helping me. VERY poor experience.

Charles L. on

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pickup process was easy and store manager was friendly

Monica G. on

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We need to know where the key drop is for after hours drop off.

Eric W. on

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Great people! Thank you

BRYAN H. on

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I got the truck with 3/4 tank of gasoline,I returned the truck with 3/4 tank of gasoline . I was told buy the attendant that the gasoline was not adequate, I took the key and filled it to capacity and two hours later I got an email stating that I am billed $5.60 per gallons for gasoline!!!!!!!! That’s terrible

Benaiah L. on

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Make sure staff is available at the time of pick up so there is no delay in the rental process.

john C. on

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I don't think its the locations fault but, there is very poor cell coverage. This location is fine for indoor pickup but not at all good for mobile app pickup.

John M. on

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Arthur M. on

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The location was a convenience store/gas station. only one guy on duty. he was not very communicative. He was initially trying to say that the tank had to be full not according to the contract. No check out other than just taking keys

Kathleen B. on

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John K. on

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Little upset that I was not able to return to a different local location that was closer to my in-town move. But overall a good experience.

Marvin H. on

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We have to return the 1st truck because it have LOTS of roaches, I did NOT want roaches in my new home. It made us late getting started because we had to drive all the way back to the pick up spot to get another truck and drive all the way back ... we were NOT DISCOUNTED IN ANY WAY AND STILL CHARGES FUEL FEES.

Sharnae S. on

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I took pictures of the truck upon receiving and I returned it as it was received and I am being charged and extra $25 cleaning fee and $3 for taxes for the cleaning. Which is not fair. I will not be renting from this location or i haul in general if this is not corrected.

Alton G. on

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The 1995 rental it was a rip off ended up costing me $100 for three hours of rental and I put more fuel in the truck then it had before I picked it up. It matters hell. Sincerely Alton Golden Junior

Nicholas W. on

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Michael C. on

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CESAR C. on

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Ann S. on

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I was over charged Advertising says $19.96 I was charged twice that amount

Annie L. on

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We scheduled pick up at 9am got there around 10 and nobody was able to help us. Waited around until the man who could help showed up. Took some time to get the paperwork and get into the truck. We bring the truck back a couple hours later. We had gone 21 miles at that point. He has us fill up the truck. 26$ for 21 miles? He said tank was full, my husband didn't check when he got in. He said we must have overfilled it. He ended up giving us 10$ back but the whole process was just terrible. We have rented from there in the past. We will not in the future.

Juan K. on

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Kathryn S. on

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It was further then I thought. The was one closer but they said I had to drop it off where my contract said. It would have been nice if I could have changed where I took it back.

Greg S. on

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Deepak at Lithia Food Mart was fantastic to work with. He was professional and went out of his way to make sure the UHaul experience was great.

Dallas K. on

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Have more than one person that can do rentals. Every time I pick up from this location the one person that does U-Haul is not there.

AMY C. on

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The U-Haul host was very polite and was very fast at getting us setup and ready to fun moving.

John D. on

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They store should be able to print me a receipt.

brenda W. on

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Karen H. on

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Joye Marie W. on

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First i want to say if you advertise it as 19.95 a day don’t tack on so many fees that it ends up being almost $60!! I originally went to the location on Brandon Blvd but they sent me to this one because they said it had one I could have for 24 hrs. Once there the guy said he had promised it to someone else but it wasn’t reserved so he let me rent it. I told him I needed it till the following afternoon and he didn’t tell me I couldn’t. He started the rental process but would stop and wait on other people. During of these times I asked how late he was open in case I got finished early and he took it as I was bringing it back that night. I told him it was a possibility but most likely not. He called me the next day to ask when I was bringing it back. When I looked at my paperwork he had made the return time the night before because I’d asked about returning it early. I thought he was going to give me trouble when I bought it back but he didn’t. However, there was a $20 maintenance fee on my receipt that I was unaware of. I wouldn’t recommend this location and I certainly think that you need to have full disclosure on your truck rental prices. $19.95 is a ruse. It’s one thing to pay for insurance but that additional fee is deceiving.

Heather D. on

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Cab of truck was filthy. Leftover receipt from previous renter and empty water bottles. In the bed of the truck there was many metal patches that were uneven and one that was broken which Made a big “dip” in the flooring. We went under the truck and fixed it. The location guy knew about it before we left the rental “gas station” and he did nothing except told us to be careful.

Virginia W. on

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Ariel M. on

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Candido O. on

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Sean D. on

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MICHAEL S. on

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Incredibly nice place. Very well maintained and nice.

Vince C. on

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The owner did not want to accept the truck return, was rude and I had to call the help number and have him talk to the rep before he would accept the truck. Would never recommend anyone deal with this person again.

Shannon B. on

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All the lights on the dash were going berserk, truck was extremely loud. Over all that truck needed to be retired!! It took over an hr to get it rented, had to wait for the person to show up that dealt with renting it. Will NEVER use that location again!!!!!!

jorge C. on

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very friendly and helpful

Diane F. on

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I reserved my rental at a completely different location and instead when I arrive to pick up the truck it was not there. The location was moved 6.7 miles away, causing me to incur an additional 13.4 miles just to pick up the truck... That I was charged for. There are Uhaul companies all over the map and to not even call or notify in any way that the location was moved is ridiculous. I would have completely changed the size of the truck if that was the issue but not one person contacted me. For any of my future moves I will stick to a reputable moving company, I will not use a Uhaul again.

Jason D. on

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It's not all their fault. Your system said they had a trailer available. They didn't. Your system gave me a phone number for them. I don't know who's it was, but it wasn't theirs. Your system didn't send them any type of notification to expect me so they didn't have anyone there to handle my reservation. So, after waiting a long time for anyone to even show up, they finally offered to give me a different trailer at a higher price. I was already out of time and needed to get moving right away, so I took the deal. They were kind to help me out, but I'm wholly unsatisfied with your computer systems and your administration of your network.

Edward T. on

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I reserved the trailer days in advance, noting that the location had a wide range of open hours. On arriving at the location (a convenience store), I was told by the cashier that he didn't do the rentals, and the other guy "didn't come in today". He called the other person, and I ended up waiting for 30-45 minutes for the person to show up. So much for quick checkout / pre-registration. I encountered the same thing when I dropped off the trailer. This time, the guy couldn't be bothered to show up to do the dropoff inspection; I was told to simply drop the trailer back into the slot where I got it. So, I ended up having to back the trailer in between a 26' truck and another trailer, both of which I would have had to pay to repair, if I had bumped into them. Note that without someone there to assist, I was backing a tandem-axle trailer into a tight parking spot without a spotter; this took some time. I ended up having to leave the trailer in the "lot", which was just the grass/dirt on the side of the paved area of the gas station. This was, however better than having to park over by the dumpster, where the car dollies are kept. A garbage dumpster (with garbage strewn across the ground) is not really where you want to pick up and drop off Uhaul equipment. As far as the equipment, I ended up having to sweep out all of the sand and debris that was left by the last renters. I don't expect a trailer to be clean enough to eat off of, but 5 minutes with a whisk broom is not much to ask, especially since that's what's expected when you drop off the equipment. Additionally, I wasn't terribly thrilled when the guy wrapped the trailer wiring harness around the ball hitch coupling, nor was I happy about when he had trouble plugging the trailer into my vehicle. As the plug faces downward from my bumper, he was having difficulty getting the plug to seat. So, before I could tell him that I'd be happy to get under the car to plug it in, he reached under the bumper and wrenched the plug out of the bumper then yanked on it to get the slack he wanted. He was able to get the plugs together and then left the plug hanging by its wires from my vehicle. After dropping the trailer off, I took some time to work the plug back into location on my vehicle. I don't see any damage to my wiring harness, but he could have easily broken wires and/or connectors. This could have caused a short in my vehicle's lighting system either through his ham-fisted treatment of my wiring harness, or the inappropriate wrapping of the trailer's wiring around the the hitch mechanism. Had I not adjusted it before I left, the wiring would have been caught up under the ball, and would have certainly cut or pinched the wiring of the trailer, which can short out the lights. This would have either left my vehicle without lights or the trailer without lights. My family has rented U-Haul equipment since 1974, and I have a fairly good idea of what you should and should not do. This e

Ben B. on

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Having A Uhaul facility in a beat down convience mart doesn’t say much for the brand. Initially I wasn’t sure I was renting a truck or buying a candy bar.

Katherine N. on

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Charles W. on

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Having an area dedicated for U-Haul would be great.

Katherine N. on

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I appreciate the care of the owner Deepak in making sure everything was a good rental experience for me. Keep being kind and helping your customers, and they will reward you with kindness and business.

Hector E. on

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Christopher S. on

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Curt H. on

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Nothing! The service was excellent!!! Great guy.

Robert D. on

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I reserved the unit for 6 am because your website says app pickup is an option. I called the store to confirm the night before and they had no idea what I was talking about. They only do in-person pickup and they have bothered to call me and tell me. So I couldn't pickup until 7 am BUT despite telling me he'd be there at 7 the vendor didn't show up until almost 7:30, placing me about 90 minutes behind schedule.

Randy C. on

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When I reserved the trailer online, I opted out of the insurance. When I picked it up, the location added the insurance without even asking me if I wanted it. I did not realize it until I was leaving at which time it was going to be a hassle to remove it (cancelling old contract, redoing new contract, plus backing out credit card charge and recharging it). It was an extra $30.00 charge I should not have had to pay.

Alex S. on

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amodel J. on

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The clerk was friendly and efficient and thorough. Well done!

Alex S. on

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Eric O. on

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Mike S. on

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Rob S. on

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William V. on

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Joe M. on

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Jackson A. on

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Raul P. on

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Overall I was very satisfied with my experience. I will definitely recommend this location.

Donna K. on

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Have proper equipment. Train personal properly

Reginald P. on

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Lisa C. on

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James D. on

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Very friendly. Excellent customer service.

Anna T. on

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Albert C. on

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I have been on hold on 800-GO-UHAUL for more than 15 minutes waiting to ask why a $122.57 hold was placed on my bank checking account on 8/28/18 for Rental 25238275 after it was already paid in full for the contract amount of $189.50 after its return on Aug. 27, 2018, at Lithia Food Mart in Brandon, FL. Your "dealer" at that location would not give me any explanation or even your 800 number when I went by to ask on Aug. 30, 2018. I cannot find any mention of the $122.57 hold amount in any other place, especially the final invoice which I paid in full. Please remove the hold immediately and let me know why it was placed and by whom. I am a long time UHaul customer and I will not be renting anything else from you until this is resolved, including a full explanation. You are holding my checking account balance hostage with this inexplicable and unjustified hold. Albert Craven

Riz K. on

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Pastor G. on

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JOHN L. on

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Sierra C. on

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The website allowed me to purchase a 15 foot truck unfortunately there was no truck for me in that size. The gas station cashier helped me get a different size, but it ended up costing me a little bit more. When assigning the drop off location I believe the Cashier did not know what he was doing which ended up resulting in me going over miles. Cashier also failed to inform me that when dropping off at a different location theres a number I was supposed to call. Luckily the people at the Uhaul I dropped it off at were helpful in reaching out to get all of the information. The cashier I got the Uhaul from to begin with also did not come out and inspect the truck before we took off so I had to inspect it myself and take pictures of the damages that were not marked. I would never go to this gas station again or reccomend anyone else go to the gas station to pick up a Uhaul. Very unprofessional.

Terry D. on

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Shawn P. on

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Rodney R. on

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rodney R. on

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Samir P. on

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Fredy O. on

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Cornelis V. on

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It advertises 19.95 to rent but I paid $91 as a base price, don't know why. I wanted truck for 1 day and brought it back after 11 hours. Noticed on receipt it was a 2 day rental. Never asked for 2 days.

JARRET D. on

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The personnel was not helpful. They did not give me a receipt or check the trailer. He told me he would email me my receipt and to just go park the trailer. Sure enough I get a call from U-haul 4 days later asking why I never returned the trailer.

Roberta R. on

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This was not my original drop off point and I was not there for the drop off due to the original refused to accept the truck and I had to spend an hour on the phone with customer service trying to find an after hours drop off (30 miles out of our way) from the drivers comments this location was excellent, the gentleman very helpful in completing the process. You will hear from me in another review on service from the original drop off destination, they do not represent your company well.

Matthew D. on

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Anthony P. on

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Nothing everything was right!!!

Scott S. on

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Angela L. on

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Bad communication between U-Haul customer service who changed my reservation and was going to give me the day for free because other U-Haul facility did not have my truck by the time I wanted. So there was no notes put in and I got charged for the extra day when it was supposed to be given to me for free because of the inconvenience. He made no attempt to help figure it out or attempt to call customer service, He just charged my card and told me to call and that they could help. I don't recommend this location.

Kirsten H. on

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Joseph H. on

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Ordered a 20 ft truck ahead of time. Owner of store said he didn’t have a 20 ft. Only had 17 and proceeded to disputed my statement even though I have a email confirming the truck. Now I have to rent another one to complete the job.

David A. on

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store is co-located with convenience store. There was only one clerk on duty on a saturday morning and i had to wait while clerk used cash register to check out convenience store customers that kept coming in. Saturday morning is a peak moving time because people are off work, so the store should have more than one clerk on duty. Also, the printer for the reservation system was in the back room and the clerk had to leave the store unattended multiple times for me and another rental customer. Move the printer to the front of the store so the clerk doesn't have to leave customers waiting and unattended.

Jill S. on

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Owner was late and did not tell me I had to replace the fuel. I rented for half s day and thought gas was included.

Charles P. on

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Michael T. on

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James B. on

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This location was very well run, his inventory was limited but this srore was a convience store.

brandon R. on

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Friendly owner. Peasant to deal with and efficient. Apologized for the guy returning the truck leaving it with no gas. When I returned with more gas than when I left I received a fuel credit. That was awesome. Thanks for a positive experience.

TERENCE JOSEPH G. on

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I drove 70 miles to pick up a trailer and we got to was told it was Renton then when I called 800 U-Haul they sent me 17 miles further to pick up another one then bringing it back to give me an address to bring it someplace different than where I told him I would bring it up to days in a row I get to Bari trailers rent trailers first day was fine I picked up and dropped off at the same location even though it would cause the wrong trailer second day was disaster in customer service was no help whatsoever

Gene R. on

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Lillian R. on

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Thomas M. on

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James C. on

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Jan J. on

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Very smooth transaction, owner very good at his job.

STEPHAN S. on

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LUIS G. on

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alex B. on

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For many years I have used uhaul for every project. This particular time had the worse experience ever . The people did not want to work wanted us to mount and unmount the trailer it was the worse experience anyone can have those people should not be representing uhaul. Period....